2014 Subaru Impreza

To whom this may concern, My name is [XXX] . I purchased my 2014 Subaru on December 13th, 2013. My car has 57,000 miles on it. It has loss of acceleration when entering a freeway. I push on the gas pedal harder and harder to try to get my car to obtain 60 mph. The car does not respond until minutes go by. The CVT transmission was replaced in June 2022. The car has not performed any better after the transmission replacement. I am the original owner of my car. Initially, my car performed very well, quick response to acceleration for the first 35-40 thousand miles. Then, it began to have lack of acceleration. The transmission was replaced by Subaru of America in June 2022 at around 48,000 miles. I brought my car to Elk Grove Subaru approximately 4 times since the transmission was replaced, each time I paid for their hourly diagnostic fee; between $165.00 to $195.00. Each time the service advisor said they found nothing wrong with my car. I took my car to two independent mechanics (One of them is a transmission repair shop) they each stated in writing that my transmission is slipping and has loss of power. I feel unsafe driving my car on the street as if shakes, shudders and jerks. I do not want to be a statistic in an accident on the freeway due to the lack of power trying to obtain speed while entering freeway and trying to keep my vehicle speed at a speed of barely 60 mph. My vehicle is still within the extended CVT warranty. I feel that the Subaru dealership is purposely avoiding acknowledgement of the failing transmission. Subaru is a big corporation. Many Subaru owners believe there needs to be an actual recall on their Subaru CVT transmissions. I do not feel safe driving my car. With 57,000 miles on a vehicle that's a potential safety hazard, Subaru needs to take more responsibility for their vehicles as people's lives are much more precious than their profit margins. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

2 differt items not sure if interconnected. Drove out of driveway and 3 blocks away the car was shaking violently and could not go more than 5 miles an hour. Was able to turn around and pull into driveway and the car died and would not start. Subarau dealer said it was the Engine Control Module and replaced it for free. There was a recall done on the 2012 Impreza for same problem and mine is a 2014 with only 35,990 miles. Should be a recall for this model year also. This would have been very dangerous if I was on the freeway and I would hate to have it happen to someone else. A week before the car died I was having problems with my key frequently getting stuck in the ignition when it was in park. Had to pull the car in and out of parking spaces and play with steering wheel constantly to release the key. This was happening a lot. When the car was at the dealer for the ECM, I also told them about the key getting stuck. They said the problem was the release switch and replaced the switch guide plate for $564. I saw on line that this also happened with the 2012 Impreza which were recalled for the keys getting stuck in the ignition but they told me I had to pay since there was no recall. Apparently this problem is still continuing with the newer models.

I BOUGHT MY CAR BRAND NEW AND ABOUT SIX MONTHS AFTER OWNING IT MY CHECK ENGINE, HAZARDOUS ROADS AND CRUISE CONTROL LIGHTS CAME ON. THIS HAS CONTINUED TO HAPPEN NUMEROUS TIMES SINCE. I HAVE BEEN TOLD IT'S A SENSOR, MASS AIRFLOW SENSOR. OCV VALVES AND "MAINTENANCE" LIGHT. THE PROBLEM HAS NEVER TRULY BEEN RESOLVED AND NO ONE HAS BEEN ABLE TO TELL ME WHAT THE ROOT OF THE PROBLEM IS. THERE HAVE BEEN TIMES WHEN SERVICE WORKERS HAVE JUST CLEARED THE COMPUTER AND SENT ME ON MY WAY.

MY CAR HAS AN UNEVEN STEERING EFFORT. THE STEERING IS TIGHTER AND MORE DIFFICULT TO STEER WHEN DRIVING, WHILE TURNING RIGHT. THE PROBLEM IS GETTING WORSE IN THE TWO YEARS I'VE OWNED THIS CAR. A SERVICE BULLETIN WAS RELEASED 7/24/18, NUMBER: 04-21-18, SHOWING SEVERAL MODELS OF SUBARU'S HAVE THIS STEERING ISSUE. I HAVE ATTACHED THE BULLETIN BELOW FOR YOUR REVIEW. THE BULLETIN SAYS, "IF A CRACK IS CONFIRMED, THE EPS STEERING GEAR BOX ASSEMBLY MUST BE REPLACED." THE WORD "MUST" TELLS ME IT IS AN IMPORTANT SAFETY ISSUE. SHORTLY AFTER PURCHASING THIS CAR, I RETURNED IT TO THE SUBARU DEALERSHIP AND WAS TOLD THERE WAS NOTHING WRONG WITH THE STEERING.