2023 Subaru Forester

I purchased a new Subaru Forester on February 3, 2023 from Cross Creek Subaru in Fayetteville NC. I noticed that the passenger air bag was off at times with my wife in the passenger seat. I made an appointment to have this fixed, The air bag was always on for her in my F150, Honda CRV and all the other cars we have owned. When I took it in they put some weights on the seat, hooked up to a computer and said that the seat was measuring the weight properly. The air bag was still on some time and off some time with no obvious reason for the difference. The dealer could not find any information as to what weight the air bag should be on. I made another appointment and took it back in on February 21st. They again tested the seat weight measurements and that was working. The had my wife sit on the seat and with her feet on the floor it measured her weight as 97 pounds but the air bag was still off. The service manager told me to contact Subaru of America (800-782-2783) about this problem. I talked to Heath (856-438-2434) about this problem. He called me back a few days later on a recorded line and told me that the air bag should be on when the weight measurements at the seat was from 78 to 80 pounds. My wife weighs 102 to 103. My daughter gave me a 12lb weighted blanket to put on the seat. Even with the extra weight the air bag is off at times. It happens like this. We will got to the grocery store and the air bag is on, and when we get in to come home the air bag is off. This is with my wife not having anything even a pocket book with her. One of the conditions either on or off is not safe, so this car is not safe for us to drive. The service manager Jay at Cross Creek Subaru told me on 3/22/2023 to tell Subaru of America that I wanted to return the car and that he did not know how to fix it. My case number at Subaru of America is 230221-1700488 and I have called and talked to America, Rommel, Linda, Yenisei, and finally Bernadine on 3/22/2023.

Door garnish panel (Part Number 91112SJ570) came loose within about 2 weeks of delivery of the new vehicle. The date of the incident is uncertain as the missing part was discovered after the event. The missing part is not available as it was not clear when or where the part fell off the vehicle. The vehicle has been shown to a service centre at Subaru Serramonte who confirmed the part number of the missing part. No investigation was offered as the missing part was not available. No lamps, messages or symptoms alerted the problem.

The contact owns a 2023 Subaru Forester. The contact stated while parking the vehicle, the brake pedal was depressed, but the vehicle accelerated unintendedly, and drove over a concrete curb and uphill toward a building. The contact quickly made a right turn, however, the fender and driver's side of the vehicle crashed into the edge of the building and scraped it. The vehicle then drove downhill through the grass and stopped on a sidewalk. The air bags did not deploy. The contact did not recall whether a warning light was illuminated. There were no injuries sustained. A police report was filed. The vehicle was towed to the dealer. The vehicle was not diagnosed nor repaired. The dealer informed the contact that it could take approximately two months for a Subaru engineer to diagnose the vehicle. The manufacturer was notified of the failure and informed the contact that they would follow up with her in two days. The failure mileage was approximately 547.