2019 Subaru Forester

I DROVE TO WORK IN THE MORNING AND PARKED IN THE PARKING GARAGE. WINDSHIELD WAS TOTALLY FINE. WHEN I WALKED BACK IN THE EVENING, I SAW IMMEDIATELY THERE WAS A HUGE CRACK IN THE BOTTOM HALF OF THE WINDSHIELD WITH NO OTHER APPARENT DAMAGE. MY CAR WAS STATIONARY THE ENTIRE TIME AND IT'S CLEAR THERE WAS NO EXTERNAL EVENT THAT CAUSED THE CRACK.

ON THE MORNING OF SUNDAY, JANUARY 12, 2020, I WENT TO GET INTO MY PARKED 2019 SUBARU FORESTER AND NOTICED A HORIZONTAL CRACK IN THE WINDSHIELD. THE CRACK IS ROUGHLY 17 INCHES LONG ON THE DRIVER'S SIDE. I DROVE THE VEHICLE ON THE FREEWAY THE DAY BEFORE, BUT DID NOT NOTICE ANYTHING HIT THE WINDSHIELD AND THE VEHICLE HAD BEEN PARKED IN THE GARAGE OVERNIGHT. THE CRACK APPEARS TO HAVE COME ABOUT WITHOUT CAUSE AND INHIBITS THE DRIVER'S ABILITY TO CLEARLY SEE THE ROAD.

I WENT OUTSIDE IN THE MORNING AND MY SUBARU HAD A HUGE CRACK ACROSS THE WINDSHIELD. I HAVE NO IDEA WHAT HAPPENED TO CAUSE THE CRACK. THE CAR WAS PARKED IN THE DRIVEWAY RIGHT UP IN FRONT OF THE GARAGE. THE CRACK RADIATED OUT ACROSS THE ENTIRE WINDSHIELD AND RENDERED THE EYE-SIGHT UNABLE TO WORK. INSURANCE STATE FARM CLAIM NUMBER IS 19-B151-3T0

WE HAVE A 2019 SUBARU FORESTER, PROBLEMS HAVE BEEN WITH THE EYESIGHT SLAMMING ON THE BRAKES FOR NO REASON, AND TURNING ON AND OFF AT RANDOM TIMES. THE MAJOR ISSUE HAS BEEN THE SLAMMED ON BRAKES WHEN THE ROAD AHEAD WAS CLEAR, JARRING ME AND PASSENGERS, MY WIFE LITERALLY HAD WHIPLASH AND A HEADACHE FROM THE EXTREME, UNEXPECTED BRAKING. THIS HAS HAPPENED WHEN A VEHICLE IN FROM OF US MADE A RIGHT TURN, ROAD AHEAD IS CLEAR, TRAVELING THE SPEED LIMIT OF 35 MPH, SENSORS MUST BE PICKING UP THE CORNER OF THE OTHER VEHICLE AS WE APPROACH, LOCKING UP THE BRAKES, THINKING IT IS STILL IN FRONT OF US. ANOTHER INCIDENT, EYESIGHT SENSING AN EMPTY PAPER BAG BEING BLOWN ACROSS THE HIGHWAY, SLAMMING ON THE BRAKES, THIS COULD HAVE CAUSED A REAR END COLLISION FROM A DRIVER BEHIND US IF THEY WERE FOLLOWING TO CLOSE, LIKE IS THE NORM IN RUSH HOUR TRAFFIC. ANOTHER EVENT, A DOG RAN ACROSS THE FREEWAY, EYESIGHT NEVER ACTIVATED, I THOUGHT I HAD BRAKED AND CLEARED THE DOG, HE KEPT RUNNING, NO IMPACT, FOUND DAMAGE TO FRONT END UPON INSPECTION. ANOTHER ISSUE UNRELATED TO EYESIGHT, THE DEFROSTER BLOWER MOTOR DOES NOT RESPOND TO HIGH SETTING WHEN FIRST TURNED TO HIGH TO CLEAR WINDOW FOG, IT TAKES 3 TO 5 MINUTES BEFORE IT RAMPS UP TO HIGH SPEED. I HAVE BROUGHT THIS TO THE ATTENTION OF OUR SALESPERSON AND SERVICE DEPARTMENT OUR SUBARU DEALERSHIP, MAYBE BE A CALIBRATION ISSUE, PROGRAM ISSUE WITH THE EYESIGHT SENSORS, THEY REFUSED TO DOCUMENT ANYTHING I SHARED AND TOLD ME THEIR IS ABSOLUTELY NOTHING WRONG WITH THE SYSTEM WITHOUT EVEN LOOKING AT IT. THERE IS NO MORE LOVE IN OUR SUBARU, AND NO CONCERN FOR SAFETY AT THE DEALERSHIP. I HAVE SPOKEN WITH OTHER 2019 SUBARU FORESTER OWNERS EXPERIENCING THE SAME EYESIGHT ISSUES. THIS HAS BEEN HAPPENING SINCE WE LEASED THE VEHICLE OCTOBER 2018 TO RECENTLY ON 2/20/2020. I WAS INFORMED TO FILE THIS BY THE OHIO ATTORNEY GENERAL WHILE FILING A COMPLAINT WITH THEM.

THE FRONT WINDSHIELD SEEMED TO SPONTANEOUSLY CRACK WHILE THE CAR WAS IN MOTION ON AN INTERSTATE HIGHWAY. THE CRACK BEGAN IN THE LOWER MIDDLE PART OF THE WINDSHIELD AND SPREAD UPWARD ABOUT TEN INCHES. I ADVISED MY SUBARU DEALER OF THE ISSUED, AND THEY REFERRED ME TO SAFELITE AUTO GLASS, WHERE I REPLACED THE WINDSHIELD AT MY OWN EXPENSE.

MY 2019 SUBARU FORESTER DEVELOPED MULTIPLE CHIPS ON WINDSHIELD IN JUST 7 MONTHS (4500 MILES). DEALER TOLD ME THAT IT WAS DUE TO BAD ROADS/SALT ON THE ROAD. BUT I AM DRIVING MY OTHER VEHICLE (TOYOTA) ON THE SAME ROADS FOR PAST 5 YEARS, AND NOT A SINGLE CHIP/CRACK ON IT! THE PROBLEM IS DEFINITELY POOR QUALITY OF WINDSHIELD ON 2019 SUBARU FORESTER.