2019 Subaru Forester

MONDAY OCTOBER 21ST I WAS DRIVING 65 MILES PER HOUR ON US 23 WHEN I HEARD A NICK ON THE WINDSHIELD. ABOUT FIVE MINUTES LATER I NOTICED A CRACK GOING FROM THE TOP OF THE WINDSHIELD TO THE MIDDLE. I HAD THE WINDSHIELD REPLACED INSURANCE COVERED IT BUT I HAD TO PAY $200 DEDUCTIBLE. I HAVE HEARD OF MANY SUBARU FORESTER WINDSHIELDS BREAKING IN THIS MANNER.

WE PURCHASE A 2019 SUBARU FORESTER ON MARCH 29, 2019. SINCE WE PURCHASED THE VEHICLE WE HAVE HAD THREE SEPARATE INCIDENTS INVOLVING THE VEHICLE'S WINDSHIELD. ON APRIL 3, 2019 A STONE HIT THE WINDSHIELD THAT REQUIRED US TO SUBMIT A CLAIM TO OUR INSURANCE COMPANY FOR REPAIR. IN NOVEMBER 2019, WE WENT INTO THE GARAGE AND NOTICED A LARGE CRACK IN THE CENTER OF THE WINDSHIELD WHICH WENT FROM THE BOTTOM TO TOP. THERE WAS NO CLEAR EVIDENCE AS TO HOW THE CRACK OCCURRED. DON'T REMEMBER ANOTHER STONE HITTING THE WINDSHIELD THE CRACK JUST APPEARED. WE HAD TO REPLACE THE WINDSHIELD AND THE DEALER REFUSED TO COVER UNDER THE VEHICLE WARRANTY SO WE HAD TO SUBMIT IT TO OUR INSURANCE COMPANY. THIS YEAR IN JANUARY 2020 ANOTHER STONE STRUCK THE WINDSHIELD AND WE HAD TO SUBMIT A CLAIM TO OUR INSURANCE FOR IT TO BE FIXED. HAVING OWNED SEVERAL VEHICLES THROUGHOUT OUR LIVES, WE HAVE NEVER HAD THIS MANY PROBLEMS WITH A WINDSHIELD OR TO HAVE A WINDSHIELD REPLACED. WE HAVE NOTICED OTHER INDIVIDUALS ON THE INTERNET EXPERIENCING THE SAME PROBLEMS WE ARE HAVING WITH THEIR SUBARU WINDSHIELDS. ARE THE SUBARU WINDSHIELDS DEFECTIVE? THIS NEEDS TO BE INVESTIGATED.

IN APRIL 2019 LESS THAN 6 MONTHS AFTER PURCHASING MY 2019 SUBARU FORESTER I GOT A ROCK CHIP ON MY WAY HOME FROM WORK ON A 45 MPH ROAD. THE AUTO GLASS REPAIR SHOP WAS ALREADY CLOSED SO I PLANNED TO GO THE NEXT DAY FOR REPAIR. I CAME OUT THE NEXT MORNING TO MY WINDSHIELD CRACKED HALFWAY ACROSS BEYOND REPAIR EVEN THOUGH IT WAS IN THE GARAGE OVERNIGHT. I'VE NEVER HAD A CHIP BECOME A CRACK WITHIN A DAY AND NEVER HAD ONE HALFWAY ACROSS THE WINDSHIELD. I GOT THE WINDSHIELD REPLACED BUT WITHIN A FEW MONTHS I GOT A STARBURST CRACK FROM A ROCK ON THE FREEWAY AND WAS ABLE TO GO STRAIGHT TO THE GLASS REPAIR SHOP WITHIN THE HOUR. THE FIX ONLY DELAYED THE INEVITABLE AND WHILE MY CAR WAS PARKED AT WORK ONE DAY THE WINDSHIELD SPLIT ACROSS WITHOUT WARNING OR ANY PROGRESSION. MY SECOND NEW WINDSHIELD WAS INSTALLED LAST WEEK AND THIS MORNING I GOT A VERY SMALL ROCK CHIP ON A 30 MPH ROAD. BY THE TIME I DROVE LESS THAN 10 MINUTES HOME AND UNLOADED THE GROCERIES IT HAD STARTED TO CRACK. I WAS AT THE GLASS REPAIR SHOP WITHIN 2 HOURS RIGHT WHEN THEY OPENED TO HAVE THE CRACK REPAIRED BEFORE IT COULD SPLIT FURTHER. I FEAR WITH A REPAIR IT IS JUST A MATTER OF TIME BEFORE THIS ONE CRACKS TOO. IF SO, THAT WILL BE THREE NEW WINDSHIELDS IN LESS THAN 18 MONTHS WITH LESS THAN 22,000 MILES DRIVEN. NEITHER I OR MY INSURANCE SHOULD HAVE TO PAY FOR SUCH A WEAK PRODUCT THAT DOES NOT MEET EXPECTATIONS AND FAILS TO MEET EVEN BASIC STANDARDS OF RESILIENCY AND QUALITY. THE INCONVENIENCE OF LITERALLY HAVING TO DROP EVERYTHING TO GET AN IMMEDIATE REPAIR ON ANY CHIP BECAUSE YOU KNOW IT WILL NOT EVEN LAST A FEW HOURS WITHOUT SPREADING. I'VE NEVER HAD TO REPLACE A WINDSHIELD IN MY LIFE ON THESE VERY SAME ROADS. THERE IS SOMETHING WRONG WITH THIS PRODUCT OR IT'S A WAY TO EARN MORE MONEY ON OEM REPLACEMENTS SINCE WE HAVE NO OTHER CHOICE WITH THE EYESIGHT CAMERAS.