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2017 Subaru Forester

Owner reports · Recalls · Investigations

More warning signs than most Forester years

Owner complaints for the 2017 Subaru Forester are substantially higher than the model-year median of 131.

About this comparison →

When problems were reported

Mileage at the reported incident

321 reports with mileage · 265 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Air Bags. Review the 164 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Electrical System. Review the 106 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Visibility/wiper. Review the 104 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

40 crash reports1 fire reports25 injury reports

What owners actually said

586 reports
20,000 miles · Feb 8, 2021
Visibility

TL* THE CONTACT OWNS A 2017 SUBARU FORESTER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE WINDSHIELD FRACTURED WITHOUT IMPACT. THE FRACTURE WAS LOCATED ON THE LEFT CORNER OF THE DRIVER'S SIDE WINDSHIELD. THE CONTACT STATED THAT THE FRACTURE STARTED TO EXPAND. THE CONTACT CONTACTED A CERTIFIED MECHANIC WHO REPL…

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TL* THE CONTACT OWNS A 2017 SUBARU FORESTER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE WINDSHIELD FRACTURED WITHOUT IMPACT. THE FRACTURE WAS LOCATED ON THE LEFT CORNER OF THE DRIVER'S SIDE WINDSHIELD. THE CONTACT STATED THAT THE FRACTURE STARTED TO EXPAND. THE CONTACT CONTACTED A CERTIFIED MECHANIC WHO REPLACED THE WINDSHIELD. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.

NHTSA ODI #11395195

90,000 miles · Feb 8, 2021
Engine

EXHAUST MANIFOLD CRACKED AND NEEDED REPLACED; WAS FIRST ADVISED THAT THE CATALYT CONVERTER WAS BAD AND WOULD NEED REPLACED BY A NON SUBARU SERVICE PROVIDER. WHEN I TOOK TO SUBARU DEALER, WAS ADVISED I HAD TO PAY FOR 2 HOURS LABOR TO "DIAGNOSIS" THE EXHAUST BEFORE THEY COULD ADVISE OF ISSUE/FIX; DID NOT DO AT THAT TIME. NEXT SU…

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EXHAUST MANIFOLD CRACKED AND NEEDED REPLACED; WAS FIRST ADVISED THAT THE CATALYT CONVERTER WAS BAD AND WOULD NEED REPLACED BY A NON SUBARU SERVICE PROVIDER. WHEN I TOOK TO SUBARU DEALER, WAS ADVISED I HAD TO PAY FOR 2 HOURS LABOR TO "DIAGNOSIS" THE EXHAUST BEFORE THEY COULD ADVISE OF ISSUE/FIX; DID NOT DO AT THAT TIME. NEXT SUBARU MAINTENANCE REQUESTED TO HAVE SITUATION DIAGNOSED; WAS THEN ADVISED THAT DID NOT NEED TO REMOVE COVERS TO DIAGNOSIS, THEY KNEW IT WAS THE EXHAUST MANIFOLD. PART WAS ON BACKORDER; ORDERED AND THEN REPLACED; EXHAUST STILL LOUD AND NOW HAVE FUMES THAT WERE NOT PRESENT PRIOR TO THE REPAIR

NHTSA ODI #11395158

114,000 miles · Feb 8, 2021
Electrical SystemEngineUnknown Or Other

PERIODICALLY UNABLE TO REMOVE KEY FROM THE IGNITION. HAS BEEN HAPPENING MORE FREQUENTLY OVER THE PAST 2 MONTHS. KEY IS "LOCKED" IN IGNITION, UNABLE TO COMPLETELY "TURN OFF" KEY SWITCH AND THEREFORE UNABLE TO REMOVE THE KEY. ONLY RESOLUTION HAS BEEN TO TURN THE VEHICLE BACK ON AND SHIFT THE GEARS AND REATTEMPT TO TURN CAR OFF …

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PERIODICALLY UNABLE TO REMOVE KEY FROM THE IGNITION. HAS BEEN HAPPENING MORE FREQUENTLY OVER THE PAST 2 MONTHS. KEY IS "LOCKED" IN IGNITION, UNABLE TO COMPLETELY "TURN OFF" KEY SWITCH AND THEREFORE UNABLE TO REMOVE THE KEY. ONLY RESOLUTION HAS BEEN TO TURN THE VEHICLE BACK ON AND SHIFT THE GEARS AND REATTEMPT TO TURN CAR OFF AND REMOVE KEY. THIS IS ALSO, LIKELY, AFFECTING BEING ABLE TO USE THE REMOTE START FOR MY VEHICLE.

NHTSA ODI #11395156

21,349 miles · Feb 1, 2021
Visibility/wiper

MY WINDSHIELD DEVELOPED A CRACK AFTER BEING PARKED FOR A PERIOD OF 8HRS WHILE I WAS AT WORK. THE CRACK STARTS FROM THE BOTTOM AND EXTENDS VERTICALLY AND THEN MOVES HORIZONTALLY. I BELIEVE IT TO BE INTERNAL AS IT HAS NO EXTERIOR MARKS OR CHIPS FROM THE OUTSIDE. I ALSO HAVENT HAD ANY DEBRIS HIT MY VEHICLE DURING THE LAST TIMES I H…

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MY WINDSHIELD DEVELOPED A CRACK AFTER BEING PARKED FOR A PERIOD OF 8HRS WHILE I WAS AT WORK. THE CRACK STARTS FROM THE BOTTOM AND EXTENDS VERTICALLY AND THEN MOVES HORIZONTALLY. I BELIEVE IT TO BE INTERNAL AS IT HAS NO EXTERIOR MARKS OR CHIPS FROM THE OUTSIDE. I ALSO HAVENT HAD ANY DEBRIS HIT MY VEHICLE DURING THE LAST TIMES I HAVE COMMUTED TO WORK.

NHTSA ODI #11390951

63,000 miles · Jan 28, 2021
Air BagsCrashInjury

MY NAME IS [XXX] ADDRESS: [XXX] E-MAIL: [XXX] CELL: [XXX] I AM THE FIRST AND THE ONLY OWNER OF THE CAR, SUBARU FORESTER PREMIUM, 2017. VIN [XXX] PURCHASED FROM REEDMAN TOLL SUBARU, LANGHORNE, PA, ON 03/2017, AS A BRAND NEW. CURRENT MILEAGE: 63000 MY CAR IS TOTALED, NONE OF THE AIRBAGS HAD DEPLOYED PASSENGER SIDE AIR…

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MY NAME IS [XXX] ADDRESS: [XXX] E-MAIL: [XXX] CELL: [XXX] I AM THE FIRST AND THE ONLY OWNER OF THE CAR, SUBARU FORESTER PREMIUM, 2017. VIN [XXX] PURCHASED FROM REEDMAN TOLL SUBARU, LANGHORNE, PA, ON 03/2017, AS A BRAND NEW. CURRENT MILEAGE: 63000 MY CAR IS TOTALED, NONE OF THE AIRBAGS HAD DEPLOYED PASSENGER SIDE AIRBAG WAS SERVICED BY SUBARU REEDMAN THIS SPRING D/T MANUFACTURER RECALL. I WAS TRAVELING 30 MPH ON MAJOR ROAD, HAVING THE RIGHT OF WAY. A DODGE TRUCK CROSSED IN FRONT OF ME, SPEEDING FROM A CROSS ROAD. MY CAR HIT RIGHT FRONT TIRE OF THE TRACK. MY CAR'S FRONT WAS COMPLETELY DESTROYED, FRONT END PUSHED WELL INTO THE ENGINE COMPARTMENT. THIS WAS A FRONT TO SIDE IMPACT. ALL LIQUIDS LEAKED AWAY ON THE SPOT. BOTH HEAD LITES AND FOG LITES WERE TORN AWAY FROM MY CAR AND THROWN AROUND THE ROAD. BOTH RIGHT DOORS ARE HAVING DENTS, TOO. INSURANCE COMPANY, AAA, DECLARED TOTAL LOSS. AIRBAGS DID NOT DEPLOY, NONE OF THEM. I SUSTAINED A WHIPLASH INJURY REQUIRING MEDICAL ATTENTION AND INVESTING IN REHABILITATION MEASURES..... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI #11390587

25,000 miles · Jan 27, 2021
Visibility

TL* THE CONTACT OWNS A 2017 SUBARU FORESTER. THE CONTACT STATED THAT THE PASSENGER'S SIDE WINDSHIELD FRACTURED WITHOUT IMPACT WHILE DRIVING APPROXIMATELY 55 MPH IN HIGHWAY TRAFFIC. ON ANOTHER OCCASION, WHILE DRIVING APPROXIMATELY 20 TO 45 MPH, THE DRIVER'S SIDE WINDSHIELD FRACTURED WITHOUT IMPACT. THE CONTACT STATED THAT THE WIN…

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TL* THE CONTACT OWNS A 2017 SUBARU FORESTER. THE CONTACT STATED THAT THE PASSENGER'S SIDE WINDSHIELD FRACTURED WITHOUT IMPACT WHILE DRIVING APPROXIMATELY 55 MPH IN HIGHWAY TRAFFIC. ON ANOTHER OCCASION, WHILE DRIVING APPROXIMATELY 20 TO 45 MPH, THE DRIVER'S SIDE WINDSHIELD FRACTURED WITHOUT IMPACT. THE CONTACT STATED THAT THE WINDSHIELD WAS REPLACED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 25,000. *BF

NHTSA ODI #11390247

35,000 miles · Jan 19, 2021
Visibility/wiper

WHILE DRIVING STRAIGHT FORWARD ON A WELL-MAINTAINED HIGHWAY UNDER NORMAL ROAD CONDITIONS MY CAR HAS BEEN HIT WITH SEVERAL ROCKS THAT HAVE BEEN FLUNG FROM TRUCK WHEELS INTO MY LANE. MY CAR'S WINDSHIELD CHIPPED AND CRACKED IN AN UNUSUALLY EASY AND VIOLENT MANNER. ONE OF THE CRACKS SPECIFICALLY SEEMS LIKE A HAZARD TO THE STRUCTURAL…

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WHILE DRIVING STRAIGHT FORWARD ON A WELL-MAINTAINED HIGHWAY UNDER NORMAL ROAD CONDITIONS MY CAR HAS BEEN HIT WITH SEVERAL ROCKS THAT HAVE BEEN FLUNG FROM TRUCK WHEELS INTO MY LANE. MY CAR'S WINDSHIELD CHIPPED AND CRACKED IN AN UNUSUALLY EASY AND VIOLENT MANNER. ONE OF THE CRACKS SPECIFICALLY SEEMS LIKE A HAZARD TO THE STRUCTURAL INTEGRITY OF THE GLASS, AS IT IS EASILY SPREADING WITH ANY PRESSURE ON THE WINDSHIELD. I HAVE ONLY HAD THIS CAR FOR 6 MONTHS, AND I HAVE 7 (POSSIBLY MORE) VISIBLE ROCK CHIPS AND CRACKS ON THE WINDSHIELD. MY PRIOR SUBARU WAS AN OLDER (2001) MODEL AND I NEVER EXPERIENCED A VISIBLE ROCK CHIP IN 8 YEARS OF OWNERSHIP.

NHTSA ODI #11388842

43,000 miles · Jan 3, 2021
Visibility/wiper

AFTER OWNING MY CERTIFIED PRE-OWNED SUBARU FORESTER FOR 3 MONTHS I WOKE UP TO A LARGE SPIDER CRACK STARTING FROM THE TOP OF THE WINDSHIELD. THE VEHICLE WAS PARKED AT MY APARTMENT COMPLEX IN A PATROLLED LOT. IT WENT DOWNWARD ABOUT 8 INCHES IN LENGTH. NO ROCKS WERE HEARD OR VISUALLY OBSERVED TO IMPACT THE WINDSHIELD WHILE DRIVING…

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AFTER OWNING MY CERTIFIED PRE-OWNED SUBARU FORESTER FOR 3 MONTHS I WOKE UP TO A LARGE SPIDER CRACK STARTING FROM THE TOP OF THE WINDSHIELD. THE VEHICLE WAS PARKED AT MY APARTMENT COMPLEX IN A PATROLLED LOT. IT WENT DOWNWARD ABOUT 8 INCHES IN LENGTH. NO ROCKS WERE HEARD OR VISUALLY OBSERVED TO IMPACT THE WINDSHIELD WHILE DRIVING THE VEHICLE. THE SOURCE OF THE CRACK APPEARS TO HAVE STARTED ON THE UNDERSIDE OF THE GLASS WHERE IT IS SEALED AT THE VERY TOP. THIS CRACK WAS NOT ABLE TO BE FELT WITH A FINGERNAIL WHICH IS HOW IT IS KNOWN TO BE UNDER THE GLASS.

NHTSA ODI #11386272

49,000 miles · Jan 3, 2021
Visibility/wiper

MYSELF, WIFE,AND SON WERE TRAVELING SOUTHBOUND ON HIGHWAY 99 WHEN WE HEARD A POPPING SOUND FOR NO APPARENT REASON WE WERE STARTLED, THERE WAS NO CAR OR TRUCK IN FRONT OF US SO I KNOW IT WASN'T A ROCK,I THEN NOTICED A SMALL CRACK ON THE RIGHT SIDE OF MY WINDSHIELD, THEN WITHIN SECONDS OF NOTICING MY WINDSHIELD BEGAN TO CRACK RI…

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MYSELF, WIFE,AND SON WERE TRAVELING SOUTHBOUND ON HIGHWAY 99 WHEN WE HEARD A POPPING SOUND FOR NO APPARENT REASON WE WERE STARTLED, THERE WAS NO CAR OR TRUCK IN FRONT OF US SO I KNOW IT WASN'T A ROCK,I THEN NOTICED A SMALL CRACK ON THE RIGHT SIDE OF MY WINDSHIELD, THEN WITHIN SECONDS OF NOTICING MY WINDSHIELD BEGAN TO CRACK RIGHT INFRONT OF US AND CONTINUED TILL WE GOT TO OUR DESTINATION. WE WERE SHOCKED TO SEE HOW FAST IT CONTINUED TO CRACK FOR NO APPARENT REASON.

NHTSA ODI #11386252

Mileage unknown · Jan 3, 2021
Unknown Or Other

WINDSHIELD CRACK

NHTSA ODI #11386237

Official recalls

1

19V701000 · Air Bags:sensor:occupant Classification

Oct 3, 2019

Subaru of America, Inc. (Subaru) is recalling certain 2015-2018 Forester vehicles equipped with heated seats. An electrical connection in the front passenger seat for the Occupant Detection System (ODS) may loosen.

Consequence & remedy

Consequence: If the connection loosens, the front passenger airbag may deactivate even though the seat is occupied, increasing the risk of injury to the front passenger in the event of a crash.

Remedy: Subaru will notify owners, and dealers will inspect and, as necessary, replace the ODS sensor mat harness, free of charge. The recall began February 11, 2020. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUM-98.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

1

PE19009 · Occupant Detection System (ods) Failure

Opened Aug 6, 2019 · Closed Jan 22, 2020

Status: closed (inferred from source dates) · Air Bags; Air Bags:frontal; Air Bags:frontal:passenger Side:inflator Module; Air Bags:sensor:occupant Classification

The Office of Defects Investigation (ODI) opened PE19-009 to investigate 51 complaints and additional Early Warning Report (EWR) data related to allegations of front passenger seat Occupant Detection System (ODS) malfunctions in model year (MY) 2016 through 2018 Subaru Forester vehicles. These vehicles use a capacitive type ODS, which is intended to classify the occupant of the passenger seat as either full-sized, small stature, a child seat or other object. The complaints reported the ODS failed to operate properly, the SRS (Supplemental Restraint System) warning light illuminated, and/or the ODS incorrectly suppressed (turned off) the front passenger air bag when the seat was occupied by a full-sized passenger. In a frontal crash that is sufficient to warrant deployment, a suppressed air bag may increase the risk of injury to the occupant of the seat.On August 14, 2019 ODI sent an Information Request (IR) to Subaru requesting information on the subject vehicles and MY 2014-2015 Subaru Forester vehicles.On October 3, 2019, Subaru submitted a Defect Information Report (DIR) to NHTSA describing a safety defect in the passenger-side front airbag Occupant Detection System (ODS) harness of 366,282 MY 2015-2018 Subaru Forester vehicles equipped with seat heaters.The DIR stated that over time, due to a decrease in contact pressure between the terminals in the ODS sensor mat harness, a temporarily unstable electrical connection may be possible. If the connection is temporarily unstable, the ODS may not properly determine the status of the right front seat occupant. If the ODS is unable to correctly determine the status of the front occupant, the airbag warning light may illuminate, and the front passenger airbag may deactivate even though the seat is occupied, increasing the risk of injury to the front passenger in the event of a crash.Using vehicle production data and field occurrence frequency, Subaru determined the potentially affected vehicle production range to be between January 20, 2015 ?and August 1, 2017.In addition, Subaru indicated that over 99 percent of the related MY 2015-2018 field reports with vehicles in the production range involved vehicles with seat heaters.NHTSA's analysis of complaint and warranty claim data showed 1,440 of the complaints and 11,672 of the claims involve vehicles with seat heaters that were built within the production range covered by Subaru's recall.In addition, NHTSA's analysis showed a complaint rate of 393.1 per hundred thousand vehicles for the recalled population and 89.0 for MY 2014 through 2018 vehicles that are not included in the recall. Analysis of warranty claim data found a claim rate of 3.2 percent for the recalled population and 0.3 percent for MY 2014 through 2018 vehicles that are not included in the recall.Subaru will instruct owners with Subaru Forester vehicles produced in the affected vehicle production range, to bring their vehicles to a dealer to have the sensor mat harness, inspected and replaced with a new part, including the seat cushion assembly, if necessary.Based on ODI's analysis, the actions taken by Subaru mitigate any unreasonable risk to safety posed by ODS sensor mat failures in the subject vehicles. For subject and peer vehicles outside the recall population and those equipped without seat heaters, ODI's analysis indicates that there is currently no safety-related defect trend. Given these circumstances, further use of the agency resources in this matter does not appear to be warranted. Accordingly, this investigation is closed.

Additional source detail variants (4)

Air Bags:frontal:passenger Side:inflator Module

The Office of Defects Investigation (ODI) opened PE19-009 to investigate 51 complaints and additional Early Warning Report (EWR) data related to allegations of front passenger seat Occupant Detection System (ODS) malfunctions in model year (MY) 2016 through 2018 Subaru Forester vehicles. These vehicles use a capacitive type ODS, which is intended to classify the occupant of the passenger seat as either full-sized, small stature, a child seat or other object. The complaints reported the ODS failed to operate properly, the SRS (Supplemental Restraint System) warning light illuminated, and/or the ODS incorrectly suppressed (turned off) the front passenger air bag when the seat was occupied by a full-sized passenger. In a frontal crash that is sufficient to warrant deployment, a suppressed air bag may increase the risk of injury to the occupant of the seat.On August 14, 2019 ODI sent an Information Request (IR) to Subaru requesting information on the subject vehicles and MY 2014-2015 Subaru Forester vehicles.On October 3, 2019, Subaru submitted a Defect Information Report (DIR) to NHTSA describing a safety defect in the passenger-side front airbag Occupant Detection System (ODS) harness of 366,282 MY 2015-2018 Subaru Forester vehicles equipped with seat heaters.The DIR stated that over time, due to a decrease in contact pressure between the terminals in the ODS sensor mat harness, a temporarily unstable electrical connection may be possible. If the connection is temporarily unstable, the ODS may not properly determine the status of the right front seat occupant. If the ODS is unable to correctly determine the status of the front occupant, the airbag warning light may illuminate, and the front passenger airbag may deactivate even though the seat is occupied, increasing the risk of injury to the front passenger in the event of a crash.Using vehicle production data and field occurrence frequency, Subaru determined the potentially affected vehicle production range to be between January 20, 2015 ?and August 1, 2017.In addition, Subaru indicated that over 99 percent of the related MY 2015-2018 field reports with vehicles in the production range involved vehicles with seat heaters.NHTSA's analysis of complaint and warranty claim data showed 1,440 of the complaints and 11,672 of the claims involve vehicles with seat heaters that were built within the production range covered by Subaru's recall.In addition, NHTSA's analysis showed a complaint rate of 393.1 per hundred thousand vehicles for the recalled population and 89.0 for MY 2014 through 2018 vehicles that are not included in the recall. Analysis of warranty claim data found a claim rate of 3.2 percent for the recalled population and 0.3 percent for MY 2014 through 2018 vehicles that are not included in the recall.Subaru will instruct owners with Subaru Forester vehicles produced in the affected vehicle production range, to bring their vehicles to a dealer to have the sensor mat harness, inspected and replaced with a new part, including the seat cushion assembly, if necessary.Based on ODI's analysis, the actions taken by Subaru mitigate any unreasonable risk to safety posed by ODS sensor mat failures in the subject vehicles. For subject and peer vehicles outside the recall population and those equipped without seat heaters, ODI's analysis indicates that there is currently no safety-related defect trend. Given these circumstances, further use of the agency resources in this matter does not appear to be warranted. Accordingly, this investigation is closed.

Air Bags:frontal

The Office of Defects Investigation (ODI) opened PE19-009 to investigate 51 complaints and additional Early Warning Report (EWR) data related to allegations of front passenger seat Occupant Detection System (ODS) malfunctions in model year (MY) 2016 through 2018 Subaru Forester vehicles. These vehicles use a capacitive type ODS, which is intended to classify the occupant of the passenger seat as either full-sized, small stature, a child seat or other object. The complaints reported the ODS failed to operate properly, the SRS (Supplemental Restraint System) warning light illuminated, and/or the ODS incorrectly suppressed (turned off) the front passenger air bag when the seat was occupied by a full-sized passenger. In a frontal crash that is sufficient to warrant deployment, a suppressed air bag may increase the risk of injury to the occupant of the seat.On August 14, 2019 ODI sent an Information Request (IR) to Subaru requesting information on the subject vehicles and MY 2014-2015 Subaru Forester vehicles.On October 3, 2019, Subaru submitted a Defect Information Report (DIR) to NHTSA describing a safety defect in the passenger-side front airbag Occupant Detection System (ODS) harness of 366,282 MY 2015-2018 Subaru Forester vehicles equipped with seat heaters.The DIR stated that over time, due to a decrease in contact pressure between the terminals in the ODS sensor mat harness, a temporarily unstable electrical connection may be possible. If the connection is temporarily unstable, the ODS may not properly determine the status of the right front seat occupant. If the ODS is unable to correctly determine the status of the front occupant, the airbag warning light may illuminate, and the front passenger airbag may deactivate even though the seat is occupied, increasing the risk of injury to the front passenger in the event of a crash.Using vehicle production data and field occurrence frequency, Subaru determined the potentially affected vehicle production range to be between January 20, 2015 ?and August 1, 2017.In addition, Subaru indicated that over 99 percent of the related MY 2015-2018 field reports with vehicles in the production range involved vehicles with seat heaters.NHTSA's analysis of complaint and warranty claim data showed 1,440 of the complaints and 11,672 of the claims involve vehicles with seat heaters that were built within the production range covered by Subaru's recall.In addition, NHTSA's analysis showed a complaint rate of 393.1 per hundred thousand vehicles for the recalled population and 89.0 for MY 2014 through 2018 vehicles that are not included in the recall. Analysis of warranty claim data found a claim rate of 3.2 percent for the recalled population and 0.3 percent for MY 2014 through 2018 vehicles that are not included in the recall.Subaru will instruct owners with Subaru Forester vehicles produced in the affected vehicle production range, to bring their vehicles to a dealer to have the sensor mat harness, inspected and replaced with a new part, including the seat cushion assembly, if necessary.Based on ODI's analysis, the actions taken by Subaru mitigate any unreasonable risk to safety posed by ODS sensor mat failures in the subject vehicles. For subject and peer vehicles outside the recall population and those equipped without seat heaters, ODI's analysis indicates that there is currently no safety-related defect trend. Given these circumstances, further use of the agency resources in this matter does not appear to be warranted. Accordingly, this investigation is closed.

Air Bags:sensor:occupant Classification

The Office of Defects Investigation (ODI) opened PE19-009 to investigate 51 complaints and additional Early Warning Report (EWR) data related to allegations of front passenger seat Occupant Detection System (ODS) malfunctions in model year (MY) 2016 through 2018 Subaru Forester vehicles. These vehicles use a capacitive type ODS, which is intended to classify the occupant of the passenger seat as either full-sized, small stature, a child seat or other object. The complaints reported the ODS failed to operate properly, the SRS (Supplemental Restraint System) warning light illuminated, and/or the ODS incorrectly suppressed (turned off) the front passenger air bag when the seat was occupied by a full-sized passenger. In a frontal crash that is sufficient to warrant deployment, a suppressed air bag may increase the risk of injury to the occupant of the seat.On August 14, 2019 ODI sent an Information Request (IR) to Subaru requesting information on the subject vehicles and MY 2014-2015 Subaru Forester vehicles.On October 3, 2019, Subaru submitted a Defect Information Report (DIR) to NHTSA describing a safety defect in the passenger-side front airbag Occupant Detection System (ODS) harness of 366,282 MY 2015-2018 Subaru Forester vehicles equipped with seat heaters.The DIR stated that over time, due to a decrease in contact pressure between the terminals in the ODS sensor mat harness, a temporarily unstable electrical connection may be possible. If the connection is temporarily unstable, the ODS may not properly determine the status of the right front seat occupant. If the ODS is unable to correctly determine the status of the front occupant, the airbag warning light may illuminate, and the front passenger airbag may deactivate even though the seat is occupied, increasing the risk of injury to the front passenger in the event of a crash.Using vehicle production data and field occurrence frequency, Subaru determined the potentially affected vehicle production range to be between January 20, 2015 ?and August 1, 2017.In addition, Subaru indicated that over 99 percent of the related MY 2015-2018 field reports with vehicles in the production range involved vehicles with seat heaters.NHTSA's analysis of complaint and warranty claim data showed 1,440 of the complaints and 11,672 of the claims involve vehicles with seat heaters that were built within the production range covered by Subaru's recall.In addition, NHTSA's analysis showed a complaint rate of 393.1 per hundred thousand vehicles for the recalled population and 89.0 for MY 2014 through 2018 vehicles that are not included in the recall. Analysis of warranty claim data found a claim rate of 3.2 percent for the recalled population and 0.3 percent for MY 2014 through 2018 vehicles that are not included in the recall.Subaru will instruct owners with Subaru Forester vehicles produced in the affected vehicle production range, to bring their vehicles to a dealer to have the sensor mat harness, inspected and replaced with a new part, including the seat cushion assembly, if necessary.Based on ODI's analysis, the actions taken by Subaru mitigate any unreasonable risk to safety posed by ODS sensor mat failures in the subject vehicles. For subject and peer vehicles outside the recall population and those equipped without seat heaters, ODI's analysis indicates that there is currently no safety-related defect trend. Given these circumstances, further use of the agency resources in this matter does not appear to be warranted. Accordingly, this investigation is closed.

Air Bags

The Office of Defects Investigation (ODI) opened PE19-009 to investigate 51 complaints and additional Early Warning Report (EWR) data related to allegations of front passenger seat Occupant Detection System (ODS) malfunctions in model year (MY) 2016 through 2018 Subaru Forester vehicles. These vehicles use a capacitive type ODS, which is intended to classify the occupant of the passenger seat as either full-sized, small stature, a child seat or other object. The complaints reported the ODS failed to operate properly, the SRS (Supplemental Restraint System) warning light illuminated, and/or the ODS incorrectly suppressed (turned off) the front passenger air bag when the seat was occupied by a full-sized passenger. In a frontal crash that is sufficient to warrant deployment, a suppressed air bag may increase the risk of injury to the occupant of the seat.On August 14, 2019 ODI sent an Information Request (IR) to Subaru requesting information on the subject vehicles and MY 2014-2015 Subaru Forester vehicles.On October 3, 2019, Subaru submitted a Defect Information Report (DIR) to NHTSA describing a safety defect in the passenger-side front airbag Occupant Detection System (ODS) harness of 366,282 MY 2015-2018 Subaru Forester vehicles equipped with seat heaters.The DIR stated that over time, due to a decrease in contact pressure between the terminals in the ODS sensor mat harness, a temporarily unstable electrical connection may be possible. If the connection is temporarily unstable, the ODS may not properly determine the status of the right front seat occupant. If the ODS is unable to correctly determine the status of the front occupant, the airbag warning light may illuminate, and the front passenger airbag may deactivate even though the seat is occupied, increasing the risk of injury to the front passenger in the event of a crash.Using vehicle production data and field occurrence frequency, Subaru determined the potentially affected vehicle production range to be between January 20, 2015 ?and August 1, 2017.In addition, Subaru indicated that over 99 percent of the related MY 2015-2018 field reports with vehicles in the production range involved vehicles with seat heaters.NHTSA's analysis of complaint and warranty claim data showed 1,440 of the complaints and 11,672 of the claims involve vehicles with seat heaters that were built within the production range covered by Subaru's recall.In addition, NHTSA's analysis showed a complaint rate of 393.1 per hundred thousand vehicles for the recalled population and 89.0 for MY 2014 through 2018 vehicles that are not included in the recall. Analysis of warranty claim data found a claim rate of 3.2 percent for the recalled population and 0.3 percent for MY 2014 through 2018 vehicles that are not included in the recall.Subaru will instruct owners with Subaru Forester vehicles produced in the affected vehicle production range, to bring their vehicles to a dealer to have the sensor mat harness, inspected and replaced with a new part, including the seat cushion assembly, if necessary.Based on ODI's analysis, the actions taken by Subaru mitigate any unreasonable risk to safety posed by ODS sensor mat failures in the subject vehicles. For subject and peer vehicles outside the recall population and those equipped without seat heaters, ODI's analysis indicates that there is currently no safety-related defect trend. Given these circumstances, further use of the agency resources in this matter does not appear to be warranted. Accordingly, this investigation is closed.

Go deeper into Subaru Forester problems