2014 Subaru Forester

TL* THE CONTACT OWNS A 2014 SUBARU FORESTER. THE CONTACT STATED WHILE THE VEHICLE WAS AT AN INDEPENDENT MECHANIC FOR A ROUTINE OIL CHANGE, THE REAR DRIVER'S SIDE COIL SPRING FRACTURED AS THE VEHICLE WAS BEING HOISTED ON THE LIFT. THE VEHICLE WAS TAKEN TO MITCHELL SUBARU (71 ALBANY TURNPIKE, CANTON, CT 06019 (860) 693-7723) WHERE IT WAS AWAITING DIAGNOSIS AND REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 69,235.

MY 2014 SUBARU FORESTER WITH 42,879 MILES WAS SITTING IN THE DRIVEWAY. I NOTICED THAT THE REAR DRIVER'S SIDE LOOKED VERY LOW OVER THE TIRE. WHEN I LOOKED UNDER THE CAR, THERE WAS A SEMI-CIRCLE PIECE OF METAL ON THE GROUND UNDER THE VEHICLE. THE CAR HAD LAST BEEN DRIVEN ABOUT TWO DAYS BEFORE. I JUST HAD THE FORESTER IN MY LOCAL SUBARU DEALERSHIP SERVICE DEPARTMENT FOR A NYS INSPECTION AND TO REMEDY ONE RECALL REGARDING BRAKE LIGHTS ONE WEEK PRIOR. UPON A SIMPLE INTERNET SEARCH, I HAVE FOUND MANY, MANY OWNERS REPORTING THE EXACT SAME ISSUE ON 2014-2015 SUBARU FORESTERS. THE CAR IS PRIMARILY DRIVEN AROUND TOWN IN A SUBURBAN, PAVED AREA AND PARKED IN A PAVED DRIVEWAY.

WENT IN FOR STATE INSPECTION AND MY 2014 SUBARU FORESTER WITH 28000 MILES WAS FOUND TO HAVE A BROKEN COIL SPRING. GOT IT FIXED, BUT I WAS VERY SURPRISED. MY CAR IS GARAGE KEPT AND I ONLY DRIVE CITY STREETS. GOGGLED THE TOPIC AND FOUND THAT OTHER SUBARU FORESTER OWNERS HAD SIMILAR ISSUES AND RELATED EARLY CORROSION. HOPING YOU CAN LOOK INTO THE ISSUE AS THIS COULD HAPPEN ON OTHER WHEELS. THANKS.

I WAS DRIVING HOME FROM WORK ON FRIDAY APRIL 19, 2019 AROUND 7:00PM. I MADE A LEFT RUN AND HEARD A POP. THE CAR BECAME SQUIRRELLY. I PULLED OVER AT NAPA AND CALLED OUR MECHANIC AND DESCRIBED WHAT WAS GOING ON. HE ASKED ME IF THE CAR WAS LEANING TO ONE SIDE OR THE OTHER. I SAID YES. HE SAID IT WAS LIKELY A BAD SPRING OR STRUT. WHEN I GOT HOME, I JACKED UP THE CAR AND REMOVED THE TIRE. THE RIGHT SPRING WAS BROKEN AND FELL OFF OF THE STRUT. SATURDAY APRIL 20, 2019 I GOT 4 QUOTES FROM TOM WOOD SUBARU. ONE FOR SPRINGS ($120 X2). ONE FOR THE STRUTS ($191). ONE FOR ALL THE HARDWARE NEEDED ($770). LASTLY, WHAT TOM WOOD SUBARU WOULD CHARGE TO DO THE JOB (AROUND $1100). THE SAID THEY WERE BOOKED FOR AT LEAST 2 WEEKS WITH AIRBAG RECALLS. I WASN'T SURE IF I LOST ANY PARTS SO I LOOKED AT THE LEFT REAR SIDES A REFERENCE. TO MY SURPRISE, THAT SPRING WAS ALSO COMPLETELY BROKEN BUT HADN'T SNAPPED OFF THE STRUT YET. THIS SEEMS LIKE DEFECTIVE SPRINGS. THE CAR HAS 54,448 MILES AND HAS NOT CARRIED A LOT OF WEIGHT OR BEEN DRIVEN HARD. IN MY 30+ YEARS OF DRIVING, I HAVE NEVER HAD A CAR BREAK A SPRING, LET ALONE HAVE 2 BROKEN SPRINGS. I WAS REALLY GLAD I WASN'T IN AN ACCIDENT SINCE THE BACK END WAS VERY UNSTABLE. IT DRIFTED FROM SIDE TO SIDE ERRATICALLY. THIS DEFECT RISKED MY SAFETY AND THOSE AROUND ME. TO MAKE MATTERS WORSE, I DIDN'T HAVE A CAR AND HAD TO HAVE MY FATHER-IN-LAW HAD TO PICK ME UP TO GO TO EASTER SERVICE. THIS ORDEAL HAS BEEN VERY STRESSFUL.

I WAS DRIVING AT A LOW RATE OF SPEED IN MY PAVED APARTMENT COMPLEX ROAD WHEN I HEARD A LOUD METALLIC PING. I THOUGHT I HAD JUST THROWN A ROCK OR SOMETHING. BUT THE NEXT DAY MY CAR WAS MAKING SQUEAKING NOISES WHEN GOING OVER ROUGH ROADS AND OVER SPEED BUMPS AND SEEMED MORE DIFFICULT TO HANDLE WHEN DRIVING. I TOOK THE CAR IN TO THE DEALER TO FIND THAT THE RIGHT REAR SPRING HAD SHEARED AND THAT BOTH BACK SPRING WERE BADLY RUSTED. I ONLY HAD JUST OVER 21,000 MILES AND DO NOT DRIVE OFF ROAD OR DO ANY TOWING. BOTH SPRINGS HAD TO BE REPLACED. THIS SEEMS TO HAVE HAPPENED FAR TOO SOON IN THE LIFE OF CAR -- I BELIEVE IT IS A MANUFACTURING DEFECT GIVEN HOW MANY OTHER PEOPLE I'VE HEARD HAVING THE EXACT SAME ISSUE. REPAIR BILL WAS ~$780. SUBARU DID REIMBURSE A GOOD PORTION AS A GOOD WILL GESTURE - ACKNOWLEDGING THAT THIS WAS A PREMATURE FAILURE.

TL* THE CONTACT OWNS A 2014 SUBARU FORESTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V149000 (EXTERIOR LIGHTING). THE CONTACT CALLED AN UNKNOWN DEALER AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.