2014 Subaru Forester

A FEW WEEKS AGO THE VEHICLE BEGAN TO HAVE DIFFICULTIES SHIFTING/ACCELERATING FROM A STOP IT WOULD FEEL LIKE IT WAS SLIPPING AND NOT RESPONDING TO THE ACCELERATOR . IT HAS BEEN EVALUATED AS A TRANSMISSION FAILURE AT A COST OF $10,000. I PURCHASED THE VEHICLE NEW AND PURCHASED AN EXTENDED WARRANTY THAT WOULD COVER THE POWER TRAIN UP TO 100,000 MILES. THE VEHICLE HAS HAD ALL SCHEDULED MAINTENANCE PERFORMED AND ALL OF IT AT THE SAME DEALER SERVICE CENTER WITH DOCUMENTATION. THIS INCLUDES A 90,000 MILE SERVICE WHERE THE TRANSMISSION WAS INCLUDED IN THE PREVENTIVE MAINTENANCE CHECK AND INDICATED AS NO ISSUES. THE VEHICLE HAS ONLY BEEN USED FOR NORMAL DRIVING. NO HAULING OR TOWING AND NO HEAVY CARGO. THE TRANSMISSION SHOULD NOT FAIL ONLY 12,000 MILES OUTSIDE OF THE WARRANTY THAT I PURCHASED AND HAVING BEEN SERVICED APPROPRIATELY AND INSPECTED WITHIN 20,000 OF THE CURRENT ISSUE. SUBARU OF AMERICA IS NOT COVERING THE REPLACEMENT UNDER WARRANTY FOR WHAT APPEARS TO BE A KNOWN SAFETY ISSUE THAT REQUIRED THEM TO EXTEND THIS SAME 100,000 WARRANTY COVERAGE TO ALL VEHICLES FROM THIS MODEL YEAR UNDER WHAT I UNDERSTAND TO BE A CLASS ACTION LAWSUIT SETTLEMENT. THE LOSS OF ACCELERATION AND SLIPPING IN THE SHIFTING WHEN POWERING AWAY FROM A STOP IS DANGEROUS IF THE VEHICLE STALLS OR SUDDENLY SLOWS DUE TO LOSS OF POWER AND THIS IS DUE TO A KNOWN CVT ISSUE. SUBARU SHOULD BE HELD ACCOUNTABLE FOR ALL THE VEHICLES THEY PRODUCED WITH THIS DEFECT AND NOT BE ABLE TO HIDE BEHIND A A LAWSUIT SETTLEMENT THAT ALLOWED THEM TO LEAVE VEHICLES LIKE MINE ON THE ROAD AS TICKING TIME BOMBS ALL BECAUSE THE SYMPTOMS OF THE ISSUE DIDN'T SHOW UP BEFORE 2018 OR A ONLY 12,000 MILES OUTSIDE OF THEIR OWN WARRANTY THAT THEY SOLD.

WHILE THE VEHICLE WAS IN MOTION, I HEARD AN UNUSUAL SOUND AND FELT VIBRATION UNDER THE REAR PORTION OF THE DRIVERS FLOOR MAT. THIS WAS MOST NOTICEABLE AT SPEEDS 40 AND ABOVE, ON BOTH HIGHWAY AND SIDE ROADS. IT OCCURRED BOTH WHEN ACCELERATING AND WHEN COASTING. DIAGNOSIS BY MECHANIC RESULTED IN LEFT REAR WHEEL BEARINGS/HUBS BEING REPLACE 9/27/19. THIS WAS REPORTED ON COMPLAINT #11320955. THEN ON 6/18/20, THE SAME THING OCCURRED, WITH SOUND AND VIBRATION ON THE RIGHT SIDE OF THE VEHICLE. THE RIGHT REAR WHEEL BEARINGS/HUB WAS REPLACED. I AM VERY LUCKY THAT I DID NOT MISS OR IGNORE THIS SOUND AND HAVE AN ISSUE WITH THE VEHICLE WHILE IT WAS IN MOTION. I AM VERY CONCERNED ABOUT THE FRONT WHEELS AT THIS TIME, AS IT SEEMS IT MAY HAPPEN WITH THEM ALSO.

THE WINDSHIELD WIPER FLUID HOSE THAT RUNS BETWEEN THE WIPER RESERVOIR AND THE SPRAYERS HAS SOME CHEAP WHITE PLASTIC THAT CRACKED AND BROKE, RENDERING THE WIPERS PRACTICALLY INOPERABLE. THIS IS SOME LOUSY PRODUCT USAGE THAT SHOULDN'T BE BREAKING ON A 6 YEAR OLD VEHICLE. THE RESERVOIR LOW FLUID LIGHT KEEPS GOING ON AND OFF TOO SO THE SENSOR IS PROBABLY BAD, DESPITE BEING FULL.

THE TOP NUT OF THE REAR LEFT LIFT GATE PISTON BALL SNAPPED/RUSTED OFF CAUSING THE BACK HATCH TO DROP VIOLENTLY AS WE WERE UNLOADING THE CAR. HITTING MY DAUGHTER ON THE BACK AND MY HUSBAND ON THE HEAD KNOCKING THEM TO THE GROUND. THE CAR WAS PARKED IN OUR DRIVEWAY ON A FLAT SURFACE. I TOOK IT TO RUGES SUBARU IN RHINEBECK NY TO HAVE IT FIXED. I WAS CHARGED FOR IT AND GOT HOME TO FIND OUT THEY NEVER FIXED IT, STATING I DECLINED REPLACEMENT, WHICH I DID NOT, BUT WAS STILL CHARGED FOR IT.

TL* THE CONTACT OWNS A 2014 SUBARU FORESTER. THE CONTACT STATED THAT THE VEHICLE CONSUMED EXCESSIVE AMOUNTS OF OIL WITH THE CHECK OIL WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL WHILE TRAVELING AT VARIOUS SPEEDS. THE CONTACT TOOK THE VEHICLE BACK TO THE INDEPENDENT MECHANIC WHERE SHE PURCHASED THE VEHICLE AND HAD TWO O-RINGS AND CRANK SEAL REPLACED UNDER WARRANTY. DESPITE THE REPAIRS, THE FAILURE PERSISTED AND THE CHECK OIL LIGHT WOULD CONTINUE TO ILLUMINATE AFTER EVERY 1,500 MILES. THE CONTACT TOOK THE VEHICLE TO CENTER SUBARU (45 WINSTED RD, TORRINGTON, CT 06790) TO HAVE THE VEHICLE SERVICED UNDER NHTSA RECALL NUMBER: 19V149000 (EXTERIOR LIGHTING). THE CONTACT WAS INFORMED THAT THE DEALER COULD NOT ASSIST WITH THE EXCESSIVE OIL FAILURE DUE TO THE VEHICLE NO LONGER BEING UNDER WARRANTY AND NO OTHER RECALLS BEING PLACED ON THE VEHICLE. THE MANUFACTURER HAD BEEN NOTIFIED AND GAVE HER THE SAME INFORMATION AS THE DEALER. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 121,286.