2014 Subaru Forester

TL* THE CONTACT OWNS A 2014 SUBARU FORESTER. WHEN DRIVING AT 90 MPH DURING WINDY WEATHER CONDITIONS, IT WAS DIFFICULT TO CONTROL THE VEHICLE. IN ADDITION, THE 'CHECK FUEL' LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE MIKE SHAW SUBARU DEALER, LOCATED AT 1650 W 104TH AVE, DENVER, CO 80234 WHERE THE FAILURE COULD NOT BE DUPLICATED. THE FAILURE COULD NOT BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS NOT PROVIDED. THE VIN WAS NOT AVAILABLE.

I STARTED GETTING SEVERE VIBRATION AND WOBBLING OF FRONT SUSPENSION ON SWEEPING CURVES ON FREEWAY AT SPEEDS OVER 65 MPH AT ABOUT 33,000 MILES ON ODOMETER. I REPLACED THE TIRES, YET IT CONTINUED. NOW THE MECHANICS SAY BOTH FRONT LOWER CONTROL ARMS NEED TO BE REMOVED AND REPLACED. THE CAR HAS NEVER BEEN USED OFF ROAD OR EVEN IN SNOW. SHOULD NOT BE A PROBLEM LIKE THIS. IT IS LIKE A NEW CAR.

BOTH COIL SPRINGS ON MY 2014 FORESTER FAILED LOCAL SUBARU DEALER REPLACED BOTH SPRINGS AT A COST TOME OF $561.00 FOR PARTS AND LABOR. IN ADDITION, I WAS CHARGED 99.95 FOR A FOUR WHEEL ALIGNMENT MANDATED BY THE REPLACEMENT OF THE SPRINGS. VEHICLE HAD ONLY 51,972 ON THE ODOMETER. THE VEHICLE WAS IN MOTION ON A SMOOTH STREET WHEN THE SPRINGS SNAPPED. THE RESULT OF THE BROKEN SPRINGS WAS A SAGGING REAR END OF THE VEHICLE MAKING IT UNSAFE TO DRIVE. THIS IS A SAFETY FAILURE AND SHOULD HAVE BEEN REPAIRED WITHOUT CHARGE TO ME. I CONTACTED SUBARU CUSTOMER SERVICE AND WAS TOLD THAT THERE WAS NO KNOWN PROBLEM WITH THE SUSPENSION...HOWEVER, THERE SEEM TO BE VERY MANY SIMILAR INCIDENTS REPORTED ON SUBARU OWNER WEBSITES.

THE DRIVER'S SIDE REAR SPRING BROKE CAUSING THE CAR TO SAG. I NOTICED THE SAGGING WHILE THE CAR WAS PARKED, I AM NOT SURE WHEN THE SPRING ACTUALLY BROKE. THE SPRING WAS REPLACED BY THE DEALERSHIP. APPROXIMATELY SEVEN MONTHS LATER, THE PASSENGER SIDE SPRING BROKE WHILE MAKING A LEFT HAND TURN IN TRAFFIC. THIS SPRING WAS ALSO REPLACED BY THE DEALERSHIP. IMMEDIATELY AFTER THE REPLACEMENT OF THE PASSENGER SIDE SPRING, THE PASSENGER SIDE REAR WAS MAKING A RATTLING AND BANGING NOISE. I BROUGHT THE CAR BACK TO THE DEALER AND WAS TOLD IT WAS JUST A HEAT SHIELD. THE NOISE GOT INCREASINGLY LOUDER AND THE RIDE DEGRADED AND BECAME VERY BOUNCY. I LOOKED UNDER THE CAR AND DISCOVERED THE STRUT WAS LEAKING FLUID. THE DEALERSHIP CLAIMED THAT WAS UNRELATED TO THE BROKE SPRING. I ALSO HAD THE REAR STRUT REPLACED AT A THIRD VISIT.

MY 2014 SUBARU FORESTER SEEMED LOW IN THE REAR. I TOOK IT TO MY MECHANIC AND THE SPRING ON THE REAR STRUT IS BROKEN. I LOOKED UP SUBARU ISSUES WITH STRUTS AND THERE ARE HUNDREDS OF COMPLAINTS. ALSO RESEARCH AND FOUND THAT ITS NOT SAFE TO DRIVE LIKE THIS AS IT TAKES LONGER TO BRAKE. WHY HASNT NHTSA BEEN A CONSUMER ADVOCATE FOR THIS? THIS LETTER SERVES AS NOTIFICATION THAT I HAVE INFORMED NHTSA OF THIS DANGEROUS PART ISSUE AS IT HAS BEEN DETERMINED THAT METAL WEAKNESS/FAILURE IS THE CAUSE OF THIS MALFUNCTION.

VEHICLE STALLED WHILE DRIVING, BOTH THE SPRINGS AROUND THE BACK SHOCK ABSORBERS ARE BROKEN. THIS VEHICLE WE DRIVE VERY LIGHTLY, MOSTLY FOR 6 MILES (TO AND FRO) WORK AND DON'T CARRY ANY LUGGAGE OR MORE THAN ALLOWED PASSENGERS. VERY STRANGE TO SEE THIS HAPPENING. WILL NEVER BUY OR RECOMMEND SUBARU TO ANYONE, I HAVE OWNED TOYOTA AND NEVER THIS TYPE OF SERIOUS FAILURE OCCURRED.

AS I WAS TURNING RIGHT, TO PULL INTO MY DRIVEWAY, I HEARD A LOUD NOICE LIKE HEAVY CLANGING SOUND AND FELT MY CAR DROP. I STOPPED AND WHEN I GOT OUT OF THE CAR, I FOUND A CIRCULAR SHAPED PIECE OF METAL IN MY DRIVEWAY. WHEN I LOOKED AT THE CAR, THE DRIVER'S REAR SIDE OF THE VEHICLE LOOKED LIKE IT WAS NEARLY TOUCHING THE TIRE ON THAT SIDE. I PICKED UP THE METAL AND TOOK PHOTOS. THE PART WAS RUSTED ON THE INSIDE. THE VEHICLE ONLY HAS 39000 MILES AND WAS JUST INSPECTED THREE MONTHS AGO (9/2019). I MADE A SERVICE APPOINTMENT AND HAD THE CAR TOWED TO THE SERVICE CENTER BECAUSE I HAD SAFETY CONCERNS ABOUT DRIVING A VEHICLE WITH A SUSPENSION PROBLEM. IT CONCERNS ME THAT THIS COULD HAVE HAPPENED ON A HIGHWAY GOING 55-65MPH AND COULD'VE CAUSED A TERRIBLE ACCIDENT. THE SERVICE CENTER CONFIRMED THAT IT WAS THE SUSPENSION (SPRING COIL AND STRUT NEEDED TO BE REPLACED). REPAIRS COST APPROX $1400.