1999 Subaru Forester

CONSUMER HEARD A ROARING NOISE FROM REAR OF VEHICLE, BEGINNING AT 4000 MILES. DEALER COULD NOT FIND CAUSE. AFTER THIRD VISIT DEALER SUGGESTED IT WAS A TIRE PROBLEM. CONSUMER REPLACED ALL TIRES, BUT NOISE KEPT GETTING LOUDER. ON FOURTH VISIT DEALER REPLACED ALL WHEEL BEARINGS, WHICH TOOK CARE OF NOISE, SEPTEMBER 25, 2001. *AK

AUGUST 2000. RIGHT REAR BEARINGS BROKE APART WHILE DRIVING OFF ROAD. SINCE I DIDN'T KNOW WHAT THE PROBLEM WAS AND I WAS ON VACATION, I HAD THE VEHICLE TOWED TO THE NEAREST PRIVATE GARAGE. I SUBMITTED THE BILL FOR THE REPAIRS AND RENTAL CAR TO SUBARU WHICH THEY PAID. AUGUST 13, 2001: RIGHT REAR BEARINGS WENT OUT AGAIN ON CITY STREETS NEAR HOME. MY SON TOOK THE CAR TO STEVENS CREEK SUBARU. THEY TOLD ME WHEN I PICKED UP THE CAR ON 8/15 THAT FORESTERS OF ALL YEARS HAVE THIS RECURRING PROBLEM. FURTHER, ONCE A CAR HAS THE PROBLEM, IT WILL CONTINUE TO RECUR. THE WARRANTY COVERED ALL COSTS. LESS THAN ONE WEEK LATER, 8/20, THE BEARINGS WENT OUT AGAIN. THIS TIME WE WERE ON A MOUNTAIN ROAD GOING AROUND A LEFT BEND WHEN THEY BROKE. I NEARLY LOST CONTROL OF THE CAR AS IT STARTED TO SLIDE TOWARDS THE CLIFF, BUT MANAGED TO GET IT TO A SMALL TURNOUT SAFELY. THE SERVICE MANAGER AT 49ER SUBARU IN ANGELS CAMP, CA, TOLD ME THAT THE AXLE "EXPLODED" AS A RESULT OF THE BEARINGS GOING OUT, WHICH IS WHY THE CAR HAD STARTED TO SLIDE. THEY USED ALL FORESTER PARTS TO REPLACE THE BROKEN ONES, WITH THE EXCEPTION THAT THEY USED LEGACY BEARINGS INSTEAD OF FORESTER BEARINGS. THEY TOLD ME THAT IT WAS A FACTORY APPROVED CHANGE, BUT THEY COULD NOT PROVIDE A TSB OR ANYTHING IN WRITING STATING THAT THIS WAS AN APPROVED SUBSTITUTION. SUBARU PAID FOR ALL REPAIRS AND THE HOTEL, AND THEY EXTENDED MY WARRANTY TO 6 YEARS 100,000 MILES. DENE WITT, SUBARU CENTRAL REGION OFFICE, 15000 E. 39TH AVE, AURORA, CO 80011 WAS VERY HELPFUL AND KIND THROUGHOUT THIS ORDEAL AND WENT OUT OF HER WAY TO MAKE SURE WE GOT BACK ON THE ROAD QUICKLY (SHE HAD TO HAVE AN AXLE OVERNIGHTED FROM OUT OF STATE). CAN THIS COMPLAINT BE KEPT ANONYMOUS SINCE I STILL OWN THE FORESTER AND MAY HAVE TO DEAL WITH SUBARU IN THE FUTURE? THANKS, SHARON "EILEEN" CERVANTES. *AK

THE FAILURE PROBABLY OCCURRED THOUSANDS OF MILES EARLIER SINCE I HEARD A NOISE THAT I THOUGH WAS TIRE NOISE BUT NO LONGER HEAR SINCE THE WHEEL BEARING WAS REPLACED. THE NOISE KEPT GETTING WORSE SO I FINALLY REALIZED THAT IT MUST BE SOMETHING ELSE. THE DEALER TOOK MY CAR IMMEDIATELY AND FIXED THE PROBLEM THE SAME DAY. I WOULD NOT BE REPORTING THIS EXCEPT THAT ON THE INTERNET THIS SEEMS TO BE A FREQUENT PROBLEM THAT OFTEN REOCCURS INCLUDING MULTIPLE TIMES ON THE SAME CAR. THIS IS ALSO A PROBLEM THAT DOES NOT NORMALLY HAPPEN ON LOW-MILEAGE CARS. *AK