2024 Subaru Crosstrek

The affected component of this vehicle is the braking system. When rocks or gravel get stuck to, in, on, or around the brake pads/brakes the braking system is compromised. Yes, The vehicle is available for inspection. When gravel gets stuck in, on, and around the brake pads, the safe operation of the braking system malfunctions. If the vehicle braking system does not work as designed/intended, lives are at risk. When you need to brake, the braking system needs to be reliable. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, upon taking the vehicle back to the dealer, the service manager confirmed this is a known defect by both sales and service teams. The service manager said this happens often and we should expect it to happen again. The service manager told me this vehicle is not to be driven on gravel. This was not disclosed at the time of purchase. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The dealer service department inspected the vehicle when it was towed back to them for service related to this problem. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, there was no warning. The brakes failed to operate properly, they did not completely fail.

This is not a safety issue. But the paint on the car seems to be of poor quality that is easily chipped or stained by bird droppings. The hood of the car has a multiple chips in the paint. The car has been well taken care of and normal driving conditions. For only 18000 miles on the car, the paint seems very thin and poor durability to hold up to normal driving conditions.

I had purchased my car over a weekend and in less than 2 days, on my way to work, I noticed that the horn volume and reliability was severely diminished to the point where you can't hear it if you have the windows rolled up inside the vehicle, and/or doesnt work at all. I used my warranty to replace the horn and have the dealership take a look at it. they recognized that it was a problem but even after replacing the horn, the issue still persisted.

The infotainment system and Apple CarPlay connectivity is posing a safety hazard. When I’m on a phone call my audio will randomly cut out and suddenly the person on the other side of the call can no longer hear me. In order to fix the issue I must pick up my phone while I’m driving to disconnect from Apple CarPlay and reconnect. I have tried countless troubleshooting methods and reported the problem to the dealership. They don’t seem to have a solution for it. This is a serious safety hazard because I can end up getting into an accident from having to pick up my phone to correct this issue. It happens randomly and sometimes multiple times during a single call.

I received a notification on my Subaru app in January about the drive shaft recall that occurred in November 10th, just 2 days after I made the purchase of my car on November 8th. It took approximately 2 months after initial notice of recall for me to receive any notification. I have at this point managed to bring my car in for a check up to the dealership I purchased the car from. It was determined on January 31st that the driveshaft did have problems and I was given a car rental. Two weeks later there is still no news about the part replacement, despite the original recall notice having the date of November 10th, 2023 as I have attached. Please provide any update on the situation. This is not acceptable treatment of customer. Not only was I not notified of the recall that occurred just 2 days after my purchasing of the vehicle, now 3 months after the recall there are still no parts available for the repair. For 2 months I was driving a car that had a recall without knowing it. It was found that the drive shaft was damaged and I could have gotten into an accident. Looking on NHTSA the recall notice shows up with the date of November 9th just 1 day after my purchase.

I got my new crosstrek and only drive it for 2 months 2676 miles and got multiple chips on my windshield and cracking later on. I have been driving to Tahoe for snowboard with my previous Corolla and have never experienced this issue. But this car got chips and crack so easy…I called to dealer and they refused to fix this issue so I also called Subaru American and their response are so close. How can I drive this car without fixing the windshield issue? Very disappointing

Pulling out of the garage, when I applied the brakes, the car came to a stop, then started beeping, and the control panel started flashing that several systems were disabled, and I needed to check the manual. The car shifter would not move (it was in Drive at the time, but wouldn't move). After turning the car off, the screen flashed to place car in park. At this point, the car was approximately 2/3 out of the garage (and blocking the garage door), with the front bumper just overhanging the curb of the street. Subsequent attempts to start the car and put it in gear to move it back into the garage were unsuccessful. The car refused to go into gear, and the display continued to flash about disabled systems. After approximately 75 minutes, the car 'reset' enough to put it in gear. This allowed the roadside assisnance driver to get the car on the tow truck without having to use tow chains. The dealership has not yet determined the cause of this behavior.