On Friday evening, [XXX], while closing the rear driver-side window, I heard a loud mechanical snap, after which the window failed to operate. The window regulator has binding issues (as documented in Subaru TSB 07-189-21R). This mechanical binding disables the anti-entrapment (anti-pinch) safety feature. The sensor is bypasse…
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On Friday evening, [XXX], while closing the rear driver-side window, I heard a loud mechanical snap, after which the window failed to operate. The window regulator has binding issues (as documented in Subaru TSB 07-189-21R). This mechanical binding disables the anti-entrapment (anti-pinch) safety feature. The sensor is bypassed by the binding/mechanical failure, the window will not reverse when it hits an obstruction. This creates a direct entrapment and crush risk for passengers, specifically young children. A Subaru Customer Advocacy Manager (Jennifer) admitted on a recorded line that “the part should not break” (Case #[XXX]). Despite this admission and the documented safety risk, Subaru of America refused to authorize a safety repair. The failure was inspected and confirmed by an authorized Subaru Service Center (Walser St Paul). No warning lights appeared prior to the failure as it is a pure mechanical defect. I have the recordings, but I’m not able to upload them at the moment. Please let me know if needed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ODI #11720721
Mileage unknown · Feb 25, 2024
Visibility/wiper
Turned on defroster to clear window fog, window cracked along bottom of windshield about 3-4 inches from bottom along 2/3 the length of the windshield. No prior chips or scratches existed.
NHTSA ODI #11573860
Mileage unknown · Jan 29, 2024
Visibility/wiper
This is my 3rd Subaru. This one has now has 3 windshield cracks. 2 spontaneous, one by a tiny pebble. The photos are all from this one vehicle.
NHTSA ODI #11568509
Mileage unknown · Aug 21, 2023
Visibility/wiper
******* DELETE VOQ ******* THIS COMPLAINT IS BEING MARKED FOR DELETION BECAUSE IT IS REQUESTED BY THE CONSUMER THAT THEY WISH TO HAVE IT REMOVED. DJR ******* DELETE VOQ *******
NHTSA ODI #11539952
Mileage unknown · Jun 19, 2023
Visibility/wiper
Windshield developed large crack starting on lower passenger side and moving along to lower center of windshield. No incident of a rock or other object hitting windshield. A cracked windshield is a safety concern. Car is going in to dealership to have glass replaced this week. Crack appeared June 2023.
NHTSA ODI #11527684
Mileage unknown · May 29, 2023
Visibility/wiper
The windshield was hit by a rock and within 12 hours, a 6" crack developed near the lower part of the windshield. Over the course of the next two weeks, the crack has continued across the entire lower area of the windshield. The windshield is due to be repaired within the next couple of days.
NHTSA ODI #11524279
Mileage unknown · Apr 26, 2023
Visibility/wiper
Stone chip 2 within a week! 1st repaired next day.
NHTSA ODI #11519140
Mileage unknown · Apr 17, 2023
Visibility/wiper
The windshield cracked while the car was parked overnight in my attached, residential garage. The crack formed in front of the passenger seat, starting at the bottom edge of the windshield and running up about 6 inches. There were no chips or recent (as in several weeks) impacts to the windshield.
NHTSA ODI #11517384
Mileage unknown · Jan 29, 2023
Visibility/wiper
bought the car last week and I got a crack on the windshield from a small rock. I did an insurance claim that I have an appt for next Wednesday and while driving to work another pebble hit the windshield. So the first crack has not even been fix and I got another one. In my years of driving I have never had this issue.
NHTSA ODI #11504312
Mileage unknown · Nov 18, 2022
Visibility/wiper
Spontaneous windshield crack. No impact or apparent cause. Available for inspection. Based on online research and your database, this is a common occurrence. Reporting to Subaru dealer has been initiated.
Subaru of America, Inc. is recalling certain model year 2021 Crosstrek, 2022 Forester, 2021-2023 Legacy, and Outback vehicles. An insufficient weld may allow water to enter the inhibitor switch, causing it to fail.
Consequence & remedy
Consequence: An inoperative inhibitor switch may prevent the reverse lights from illuminating and the rearview camera image from displaying, increasing the risk of a crash.
Remedy: Dealers will replace the inhibitor switch, free of charge. Owner notification letters were mailed January 8, 2024. Owners may contact Subaru customer service at 1-800-782-2783. Subaru's number for this recall is WRQ-23.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
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No exact-year investigations in this snapshot.
2021 Subaru Crosstrek Problems, Complaints & Recalls | Skip That Year
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