2006 Subaru B9 Tribeca

ON FEBRUARY 23, 2018, THE HOOD LATCH WAS REPAIRED DUE TO A HOOD LATCH RECALL. THIS WAS WITH THE NEW HOOD LATCH. IT WAS FRIDAY JUNE 6, 2018, A LITTLE PAST 0600, I WAS ON MY WAY TO WORK. I WAS DRIVING ON A TWO LANE COUNTY HIGHWAY, DOING BETWEEN 60-65, WITH CRUISE CONTROL ON. I HAD DRIVEN ABOUT 4 MILES FROM HOME WHEN THE HOOD SUDDENLY FLEW OPEN,AND SHATTERED THE WINDSHIELD. I WAS ABLE TO SLOW DOWN AND MOVE TO THE SHOULDER. THANKFULLY NO ONE ELSE WAS IN THE VICINITY. AFTER I GOT OUT OF MY VEHICLE I CLOSED THE HOOD, IT TOOK A LOT OF EFFORT. I NOTICED MY VEHICLE WAS NEAR THE END OF A GUARDRAIL AND THERE WAS A GRAVEL AREA, SO I MOVED MY CAR OFF THE ROAD. WHILE I THE VEHICLE I NOTICED THAT IT WAS RAINING GLASS. I GRABBED MY WORK GEAR AND JUMPED OUT. MY CAR WAS TOWED TO A REPAIR SHOP, AND I WAS GIVEN A RIDE TO WORK.

I HAVE RECEIVED NUMEROUS NOTICES TO HAVE MY FRONT PASSENGER AIRBAG REPLACED. ON TWO OCCASIONS I HAVE MADE APPOINTMENTS WITH THE LOCAL CORPUS CHRISTI SUBARU DEALER TO HAVE THIS REMEDIED. ON BOTH OCCASIONS THEY TELL ME THAT THE PARTS ARE UNAVAILABLE. THE LATEST NOTICE DATED 8/17 TELLS ME THAT. "PARTS ARE AVAILABLE", HOWEVER THE DEALER TELLS ME THEY ARE NOT. I KEEP GETTING THE RUNAROUND AND IN THE MEANTIME I CANNOT HAVE A PASSENGER SIT IN MY FRONT SEAT AND I DON'T FEEL SAVE DRIVING IT.

TL* THE CONTACT OWNS A 2006 SUBARU B9 TRIBECA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V016000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. VISTA SUBARU OF SILVERTHORNE, COLORADO (171 9TH ST, 80498) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

I WAS TRAVELING AT ABOUT 30 MILES PER HOUR ON MY WAY TO WORK. LUCKILY HAD NOT ENTERED THE FREEWAY YET. APPROACHING A STOP AND MY BRAKES FAILED! THE PEDAL WAS HARD AS A ROCK. I COULD NOT STOP THE VEHICLE AS I WAS HEADING INTO CROSSING TRAFFIC. I ENDED UP HITTING A SNOW BANK. I HAD THE CAR TOWED TO THE DEALERSHIP FOR REPAIR. THEY REPLACED THE BRAKE BOOSTER AND VACUUM HOSES. ON MAY 11, 2017 I HAD MY VEHICLE IN FOR THE 120,000 SERVICE CHECK. UPON PICKING UP MY VEHICLE, I WAS HEADING HOME AND NOTICED THAT THE BRAKE PEDAL WAS VERY MUSHY AND MY FOOT WAS ALL THE WAY TO THE FLOOR AND THE CAR WAS BARELY STOPPING. I TOOK THE VEHICLE BACK TO THE DEALERSHIP AND THEY HAVE YET TO CONTACT ME REGARDING WHAT THE PROBLEM IS. I FEEL THAT SUBARU SHOULD BE RESPONSIBLE FOR THIS REPAIR AND SHOULD RECALL THE VEHICLES FOR BRAKE BOOSTER FAILURE!!! I HAVE SEEN MANY POSTS ON THE SUBARU FORUMS REGARDING THIS SAME ISSUE. I COULD HAVE BEEN IN A SERIOUS ACCIDENT! PLEASE RESPOND. TO [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TO WHOM IT MAY CONCERN, I CAN'T EMPHASIZE RIGHT NOW HOW DISAPPOINTED I AM IN SUBARU'S CUSTOMER SERVICE IN BOTH THE USA AND IN THE REPUBLIC OF PANAMA. I CURRENTLY RESIDE IN THE REPUBLIC OF PANAMA. I HAVE YET TO CONTACT CORPORATE IN JAPAN, AND I SHOULDN'T HAVE TO. UNFORTUNATELY, BOTH PARTIES ON THE SIDES OF SUBARU IN PANAMA (SUBARU DEL CANAL S.A.) AND SUBARU IN THE USA (1-800-782-2783) HAVE BEEN MORE WORRIED ABOUT COSTS THAN PROMOTING SUBARU'S STANDARD OF SAFETY WHICH IS WHY I INVESTED IN THE SUBARU IN THE FIRST PLACE, BEING AN EXPECTANT FATHER AT THE TIME. AROUND JULY OF 2010 MY WIFE AND I BOUGHT A SECOND HAND 2006 B9 TRIBECA FROM A DEALER IN PHOENIX, AZ. WE ENJOYED THE VEHICLE SO MUCH, THAT WE DECIDED TO BRING IT WITH US ON OUR MOVE BACK TO PANAMA. I GUESS THIS IS WHERE SUBARU'S COMMITMENT TO SAFETY DRAWS THE LINE. EVERYONE I HAVE SO FAR SPOKEN TO HAS BASICALLY TOLD ME WELL SINCE YOU DIDN'T BUY THE CAR HERE WE CAN'T HELP YOU, OR, SINCE YOU ARE NO LONGER HERE, WE CAN'T PAY FOR IT. I AM SITTING HERE TRYING TO FIGURE OUT HOW YOUR DESIGN FLAWS, ARE MY FAULT JUST BECAUSE I MOVED THE CAR FROM ONE SUBARU MARKET, TO ANOTHER. THE RECALLS IN QUESTION ARE: WQE41, WQY60, AND TKA16. MY WIFE AND 2 CHILDREN WERE IN THE CAR ABOUT TO LEAVE MY RESIDENCE WHEN IT CAUGHT ON FIRE. THE DRIVER'S SIDE FRONT AND REAR PUDDLE LIGHTS BOTH FAILED. THE FRONT ONE WAS SMOKING HEAVILY AND THE REAR ONE WAS ON FIRE. MY WIFE IMMEDIATELY GRABBED THE HOSE AND STARTED SPRAYING THE REAR ONE WHILE I GRABBED A 10MM WRENCH AND DISCONNECTED THE LEAD TO THE CAR BATTERY. UNFORTUNATELY, THE TRIM ON THE UNDERSIDE HAS PLASTIC MELTED WITH A BIG GAPING HOLE AND THERE ARE BURN MARKS ON THE PAINT AND PLASTIC ON BOTH PUDDLE LIGHTS.

TAKATA RECALL. RECEIVED INITIAL RECALL NOTICE JULY 2016. I HAVE RECEIVED NO FURTHER NOTIFICATION. I WAS AT MY LOCAL DEALER ABOUT ANOTHER ISSUE AND CHECKED WITH THE SERVICE DEPARTMENT TO CHECK ON THE TAKATA RECALL AND THEY TOLD ME THEY HAD THE PARTS IN STOCK AND SCHEDULED AN APPOINTMENT FOR THE NEXT DAY. THE RECALL SAID SUBARU WOULD CONTACT ME WHEN PARTS WERE AVAILABLE. THAT DID NOT HAPPEN. MY LOCAL DEALER (WHERE I BOUGHT THE CAR) IS LITHIA RENO SUBARU #38.