2021 Sondors Metacycle

Complete engine power failure while driving in traffic. Unable to engage powertrain. Vehicle would not enter drive mode. Vehicle completely disabled. Was stranded on side of the road in unsafe location There are several other reports on various message boards (Reddit, etc) of similar issues with Sondors Metacycles. There was no warning prior to this happening. sudden engine shutdown/failure.

Sondors sent a letter stating a protective sleeve is needed around the vehicles main high voltage cable (electric motorcycle). This is both an extreme electrocution hazard but also a fire hazard. The company made no effort to correct the defect directly. Additionally, the wheels/tires are extremely unbalanced and dangerous to ride as delivered by the company. They initially acknowledged the issue, but claim the wheels cannot be balanced. Additional requests to the company to provide service have been ignored for several months now.

I pulled away from my residence in the city and way generally under 25mph. When I finally reach a location that allowed for higher limits, the bike shut down the display and power to the wheels after it got up to 30mph. After the first occurrence, it would happen periodically without any kind of warning. I had to unlock the bike and restart it for each time it happened.

Bike was running and suddenly lost power and the D drive disappeared. All switches in the handlebars ceased functioning. I confirmed all controls ceased functioning. Engine kill switch position made no difference. Periodically the bike would flash back into P mode and the switches would work, and, I could enter D but without the ability to accelerate. This period would last maybe 5-10 seconds before the P/D indicator disappeared and all the controls ceased functioning. Bike would not go, needed to be towed. Lost power in traffic. It was raining and may have been some sort of short?

While operating the motorcycle on city streets at ~30MPH the motor suddenly stopped operating without warning. All accessory systems (lights, horn, alarm) continued to function, but powetrain systems stopped responding to input and no longer display status indicators: Park/Drive lights vanished from the display cluster, and motor kill switch no longer indicates its status. Throttle is non-responsive. The vehicle died in the middle of the street, surrounded by active lanes of traffic. I was left in a dangerous situation, and had to dismount the motorcycle and push it out of traffic. The manufacturer has yet to respond to my complaints. User reports on Reddit (/r/metacycle) suggest this sudden loss of power is not an uncommon problem with this vehicle.