Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
310–25K
3425–50K
2150–75K
975–100K
10100–150K
3150K+
108 reports with mileage · 32 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Engine. Review the 33 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Power Train. Review the 32 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 20 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
7 crash reports27 fire reports6 injury reports
What owners actually said
140 reports
36,585 miles · Feb 9, 2010
Power TrainService Brakes, Hydraulic
ON MY 2008 SMART CAR PASSION AT 36,585 MILES THE CLUTCH PLATE AND ACTUATOR BECAME DEFECTIVE AFTER ONLY THREE MONTHS OF DRIVING. I REPAIRED THIS ISSUE AND AT 81,000 MILES THE SAME ISSUE ON THE SAME PART BECAME DEFECTIVE. I PUT ON HIGH MILES DO TO THE NATURE OF MY BUSINESS WHICH IS A COURIER COMPANY. I AM WORRIED FOR THE SAFETY…
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ON MY 2008 SMART CAR PASSION AT 36,585 MILES THE CLUTCH PLATE AND ACTUATOR BECAME DEFECTIVE AFTER ONLY THREE MONTHS OF DRIVING. I REPAIRED THIS ISSUE AND AT 81,000 MILES THE SAME ISSUE ON THE SAME PART BECAME DEFECTIVE. I PUT ON HIGH MILES DO TO THE NATURE OF MY BUSINESS WHICH IS A COURIER COMPANY. I AM WORRIED FOR THE SAFETY OF MY DRIVERS. I HAVE EXPRESSED THIS ISSUE TO THE SMART DEALERSHIP AS WELL AS THE NATIONAL REPS. THEY HAVE NO INTEREST IN EXPLORING THAT THIS COULD BE A MAJOR DEFECT WITH THEIR CAR. BRAKES ARE A ISSUE I TAKE VERY SERIOUSLY SINCE THE AMOUNT OF DRIVING MY EMPLOYEES DO. *TR UPDATED 03/15/10
NHTSA ODI #10307796
15,000 miles · Sep 2, 2009
Tires
VALVE STEM ON 2008 SMART FORTWO TPMS (TIRE PRESSURE MONITORING SYSTEM) IS MADE OF ALUMINUM AND CORRODES DUE TO SALT. VALVE STEM IS NOT REPLACEABLE SO THE ENTIRE SENSOR HAS TO BE REPLACED. PART WAS REPLACED WITH AN AFTERMARKET PART (WHICH HAS SUBSEQUENTLY STOPPED WORKING). OLD PART IS AVAILABLE. *TR
NHTSA ODI #10282642
2,200 miles · Mar 24, 2009
Power Train
SINCE NEW. CAR HAS PROBLEM MOVING FROM PARK INTO GEAR, EITHER REVERSE OR DRIVE. EVEN WHEN GEARSHIFT MOVES AND INDICATOR LIGHT SHOWS GEAR, DOES NOT ENGAGE. SAME PROBLEM MOVING FROM DRIVE TO REVERSE. GEARSHIFT STICKS ON OCCASION AND IS DIFFICULT TO MOVE. *TR
NHTSA ODI #10262876
1,000 miles · Feb 16, 2009
Fuel System, Gasoline
GAS GAUGE ON 2009 SMART FORTWO WILL NOT REGISTER FULL ON FILL UP. CAR HAS BEEN TO THE DEALER 3 TIMES TO HAVE REPAIRED AND THEY HAVE REPLACED EVERYTHING ASSOCIATED WITH THIS ISSUE. STILL CANNOT FIX. *TR
NHTSA ODI #10258813
50 miles · Jan 29, 2009
Electrical SystemFuel System, Gasoline
GAS GAUGE DOES NOT REGISTER FULL ON FILL UPS. *TR
NHTSA ODI #10256870
3,000 miles · Jan 19, 2009
Latches/locks/linkagesPower Train
GEAR SHIFT LEVER FREEZES IN PARK & THEREFORE WILL NOT ALLOW CAR TO MOVE. *TR
NHTSA ODI #10255590
4,500 miles · Jan 5, 2009
Latches/locks/linkages
I PURCHASED A SMART PASSION ON ABOUT SEPTEMBER 19, 2008. WHEN I WENT FOR A TEST DRIVE WITH THE SALES REPRESENTATIVE, HE WAS SHOWING ME ALL THE FEATURES OF THE CAR AND WHEN HE GOT TO THE SUN SHADE WHICH BLOCKS OUT EXCESSIVE LIGHT FROM THE GLASS ROOF, THE REP. HAD DIFFICULTY OPERATING THE SHADE AND TOLD ME THAT IT WAS BEING RECAL…
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I PURCHASED A SMART PASSION ON ABOUT SEPTEMBER 19, 2008. WHEN I WENT FOR A TEST DRIVE WITH THE SALES REPRESENTATIVE, HE WAS SHOWING ME ALL THE FEATURES OF THE CAR AND WHEN HE GOT TO THE SUN SHADE WHICH BLOCKS OUT EXCESSIVE LIGHT FROM THE GLASS ROOF, THE REP. HAD DIFFICULTY OPERATING THE SHADE AND TOLD ME THAT IT WAS BEING RECALLED. APPROXIMATELY 1 WEEK AFTER THANKSGIVING, MY SHADE BECAME COMPLETELY DYSFUNCTIONAL IN THE OPEN POSITION. I NOTIFIED THE SMART NATIONAL CUSTOMER CARE CENTER BY PHONE & THEY TOLD ME THAT THE SHADE WAS NOT RECALLED. I'VE GONE ONLINE TO SMART FORUMS AND DISCOVERED THAT THE SHADE IS DYSFUNCTIONAL IN MANY OF THE CARS. I HAVE NOT TAKEN IT TO A REPAIR CENTER YET BUT PLAN TO ASAP. THIS IS AN OBVIOUS VISUAL HAZARD DURING BRIGHT LIGHTING CONDITIONS. ON THE SAME VEHICLE, MY WIFE AND I HAVE HAD MULTIPLE OCCURRENCES WHICH WE ARE UNABLE TO GET THE BACK GLASS TO LATCH IN THE CLOSED POSITION. ONCE I WAS OVER 160 MILES FROM HOME. I NOTIFIED THE SMART CUSTOMER CARE CENTER AND WAS TOLD TO TRY TO USE BUNGEE CORDS TO KEEP IT CLOSED. I WENT ONLINE TO A FORUM AND DISCOVERED THAT THIS TOO WAS A COMMON PROBLEM WITH OTHER OWNERS. THIS IS OBVIOUSLY AN UNSAFE METHOD TO DRIVE A VEHICLE DUE TO THE POTENTIAL FOR THE REAR GLASS TO COME OPEN DURING TRAVEL OR ALLOWING WATER TO SETTLE IN THE VEHICLE DURING RAIN. *TR
NHTSA ODI #10253804
8,400 miles · Dec 24, 2008
Power Train
THE FAILING PART IS IN THE AUTOMATIC TRANSMISSION SHIFT LEVER. THE SHIFT LEVER RELEASE BUTTON BEGINS TO GET RESISTIVE IN IT'S OPERATION AND THEN FAILS TO ACTUATE ALL TOGETHER. IN MY CASE THIS RESULTED IN THE DEALER SERVICE DEPARTMENT HAVING TO REPLACE THE ENTIRE SHIFT LEVER ASSEMBLY. THE FAILURE OCCURRED AT APPROXIMATELY 8400 MI…
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THE FAILING PART IS IN THE AUTOMATIC TRANSMISSION SHIFT LEVER. THE SHIFT LEVER RELEASE BUTTON BEGINS TO GET RESISTIVE IN IT'S OPERATION AND THEN FAILS TO ACTUATE ALL TOGETHER. IN MY CASE THIS RESULTED IN THE DEALER SERVICE DEPARTMENT HAVING TO REPLACE THE ENTIRE SHIFT LEVER ASSEMBLY. THE FAILURE OCCURRED AT APPROXIMATELY 8400 MILES. IT HAS BEEN ABOUT 500 MILES SINCE THE REPAIR AND I CAN FEEL THE LEVER BECOMING RESISTIVE AGAIN. *TR
NHTSA ODI #10252757
5,334 miles · Dec 13, 2008
Power Train
MY CAR'S SHIFTER IS STUCK IN PARK. I CANNOT SHIFT TO N (NEUTRAL), D (DRIVE), OR R (REVERSE). THIS EFFECTIVELY RENDERS THE CAR INOPERABLE. *TR
NHTSA ODI #10251656
1,200 miles · Oct 28, 2008
Visibility
WE HAVE BEEN DRIVING MY WIFE'S 2008 SMART-FOR-TWO SINCE APPROXIMATELY 2-MONTH AFTER PURCHASE WITHOUT REAR-VIEW MIRROR. THE MOUNTING (METAL) TAB THAT WAS GLUED TO THE INSIDE OF THE WINDSHIELD HAD CAME LOOSE AND WE HAVE BEEN TOLD BY THE DEALER THAT THEY ARE TRYING TO FIND OUT FROM THE FACTORY IN WHAT TO DO. APPARENTLY THIS IS A V…
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WE HAVE BEEN DRIVING MY WIFE'S 2008 SMART-FOR-TWO SINCE APPROXIMATELY 2-MONTH AFTER PURCHASE WITHOUT REAR-VIEW MIRROR. THE MOUNTING (METAL) TAB THAT WAS GLUED TO THE INSIDE OF THE WINDSHIELD HAD CAME LOOSE AND WE HAVE BEEN TOLD BY THE DEALER THAT THEY ARE TRYING TO FIND OUT FROM THE FACTORY IN WHAT TO DO. APPARENTLY THIS IS A VERY COMMON PROBLEM ON THE SMART-FOR-TWO. IS THERE A DOT REQUIREMENT TO HAVE REAR-VIEW MIRROR ON ALL MOTOR VEHICLE OPERATING ON US HIGHWAYS? *TR
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2008-2009 smart fortwo cabrio and fortwo coupe vehicles. The rear insulation mat in the engine compartment may deform, deteriorate, and loosen over time, allowing the mat to contact hot exhaust system components.
Consequence & remedy
Consequence: If the mat contacts hot exhaust system components, it can increase the risk of a fire.
Remedy: MBUSA will notify owners, and dealers will replace the rear insulation mat with an improved one, free of charge. The recall began in July 2018. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2018060010.
Additional source detail variants (2)
Engine And Engine Cooling:engine
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2008-2009 smart fortwo cabrio and fortwo coupe vehicles. The rear insulation mat in the engine compartment may deform, deteriorate, and loosen over time, allowing the mat to contact hot exhaust system components.
Consequence: If the mat contacts hot exhaust system components, it can increase the risk of a fire.
Remedy: MBUSA will notify owners, and dealers will replace the rear insulation mat with an improved one, free of charge. The recall began in July 2018. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2018060010.
Engine And Engine Cooling:exhaust System
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2008-2009 smart fortwo cabrio and fortwo coupe vehicles. The rear insulation mat in the engine compartment may deform, deteriorate, and loosen over time, allowing the mat to contact hot exhaust system components.
Consequence: If the mat contacts hot exhaust system components, it can increase the risk of a fire.
Remedy: MBUSA will notify owners, and dealers will replace the rear insulation mat with an improved one, free of charge. The recall began in July 2018. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2018060010.
SMART USA IS RECALLING 43 MY 2008 FORTWO 451 VEHICLES. A SINGLE BATCH OF PAINT SENT TO THE COMPANY DID NOT MEET SPECIFICATIONS. A RE-WORK WAS DONE IN THE PLANT USING DIFFERENT FORMULATIONS OF PAINTING MATERIALS. AFTER THE RE-WORK WAS COMPLETED, IT WAS DETERMINED THAT THE COMBINATION OF MATERIALS USED TO REPAINT THE FRAME AND CHASSIS COULD LEAD TO DE LAMINATION OF THE PAINT MATERIALS FROM THE BODY AND FRAME STRUCTURES.
Consequence & remedy
Consequence: SUCH DE LAMINATING CAN TAKE PLACE IN THE AREA OF THE BODY WHERE THE WINDSHIELD AND ROOF HAVE BEEN AFFIXED WITH ADHESIVE, WHICH COULD AFFECT THE ADHESION OF THOSE COMPONENTS TO THE VEHICLE BODY, INCREASING THE RISK OF SEPARATION. THIS COULD CAUSE A CRASH IF THE ROOF OR WINDSHIELD SEPARATED FROM THE VEHICLE WHILE IN MOTION.
Remedy: DEALERS WILL REPAINT THE AFFECTED AREAS TO MEET SPECIFICATIONS. THE RECALL BEGAN ON AUGUST 18, 2008. OWNERS MAY CONTACT SMART USA AT 1-248-648-2451.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2
EA17003 · Engine Compartment Fire
Opened Sep 1, 2017 · Closed Aug 21, 2018
Status: closed (inferred from source dates) · Engine
On April 30, 2018, Mercedes-Benz USA, LLC, (Mercedes-Benz) submitted a Defect Information Report (DIR) to NHTSA regarding a defect that could result in a vehicle fire starting from the engine compartment in 42,781 model year (MY) 2008 and 2009 Smart Fortwo cabrio and coupe vehicles (451 platform).According to Mercedes-Benz?s DIR, ?the rear insulation mat within the engine compartment might deform, deteriorate, loosen and over time, subsequently be able to contact hot components of the exhaust system.This could lead to an ignition of the insulation mat and possible fire in the engine compartment.?The US-specification exhaust system has an external catalytic converter packaged close to the insulation mat, where temperatures in the vicinity of the insulation mat reach high values.Over time, these temperatures can lead to a change in the insulation mat's material characteristics and ultimately allow the material to deform. Depending on the magnitude and the specific location of the deformation, the insulation mat could contact hot components of the exhaust system and ignite.Mercedes-Benz will replace the rear insulation mat on the affected vehicles with the improved mat first implemented in the United States in MY 2010 vehicles.ODI?s analysis of fire incident field data reported to NHTSA and Mercedes-Benz show an increasing trend of non-crash fires in the subject vehicles that begins after 4 years of service and accelerates after 7 years of service.The analysis shows that this trend is driven by fires occurring in the engine compartment.Forensic investigations of fires occurring in the past year identified the insulation mat as a likely or possible cause of most of the fires originating in the engine compartment.This investigation is closed based on Mercedes-Benz insulation mat recall.For more information about field data trends and fire investigations, see the closing resume in the document file for this investigation.
PE16016 · Engine Compartment Fire
Opened Dec 16, 2016 · Closed Nov 20, 2017
Status: closed (inferred from source dates) · Engine
On December 16, 2016, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE16-016 to investigate eight complaints alleging incidents of engine compartment fire while driving or shortly after engine shutdown in model year (MY) 2008 through 2009 Smart Fortwo vehicles.The complaints appeared to indicate an increasing trend, with all eight fires occurring since January 2015.As part of PE16-016, ODI analyzed information related to incidents reported to the Office by consumers, analyzed field data and technical information submitted by Mercedes-Benz USA (Mercedes) in response to the PE16-016 information request letter, and analyzed non-crash vehicle fire claim data provided by the Highway Loss Data Institute (HLDI).To date, ODI's analysis of incidents reported by consumers and provided by Mercedes has identified 27 incidents of open flame fires originating in the engine compartments of the subject vehicles, 14 of which were reported to ODI by Vehicle Owner Questionnaires (VOQs) and 18 involving complaints or field reports to Mercedes (5 of the incidents were reported to both ODI and Mercedes).One incident reported to Mercedes includes an allegation of an injury from smoke inhalation.Nineteen (19) of the incidents occurred since January 2015.Mercedes has only investigated 2 of the 27 fire incidents, and the company was unable to identify a vehicle-based cause for either incident.To further assess incident rates and trends, ODI requested fire claim data for the subject vehicles and eight peer vehicles from the Highway Loss Data Institute (HLDI).HLDI collects insurance claim data from companies representing over 80 percent of the market for private passenger vehicle insurance in the United States.ODI?s analysis of the HLDI data, which covered the period from 2010 through late-2016, found that the MY 2008 Fortwo vehicles had a significantly higher claim frequency than its peers and, similar to ODI?s complaint trend, experienced a sharp increase in claims in 2015.This investigation has been upgraded to an Engineering Analysis (EA17-003) to continue to investigate the high frequency and increasing trend of non-crash engine compartment fire incidents in the subject vehicles.The VOQs associated with the opening of this investigation were:10676359, 10780222, 10790017, 10820891, 10872656, 10944676, 10916505, 10924311, 10924637, 10939504, 10945296, 10993895, 11011100, 11011565.
2008 Smart Fortwo Problems, Complaints & Recalls | Skip That Year