NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
140 reportsMileage unknown · Apr 29, 2012
Power Train
I HAVE A SMART FORTWO HAVING TROUBLE WITH THE REVERSE CALL THE DEALER THEY TOLD ME THAT IT WAS A SOFTWARE PROBLEM AND THAT THIS IS THE SECOND TIME THAT THEY HAD TO UP DATE IT SO THE REVERSE WOULD WORK I HAVE CALL MANY SMART CAR DEALERS THRU OUT THE STATES AND IT IS A PROBLEM SO MY QUESTION IS WHY ISN'T THIS A RECALL BECAUSE I HA…
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I HAVE A SMART FORTWO HAVING TROUBLE WITH THE REVERSE CALL THE DEALER THEY TOLD ME THAT IT WAS A SOFTWARE PROBLEM AND THAT THIS IS THE SECOND TIME THAT THEY HAD TO UP DATE IT SO THE REVERSE WOULD WORK I HAVE CALL MANY SMART CAR DEALERS THRU OUT THE STATES AND IT IS A PROBLEM SO MY QUESTION IS WHY ISN'T THIS A RECALL BECAUSE I HAVE TO PAY FOR THIS BECAUSE THE FACTORY WARRANTY IS UP AND MY REVERSE WENT FORWARD TO I DON'T THINK ITS FAIR THAT I HAVE TO PAY FOR THIS SINCE THIS HAS BEEN AN ON GOING PROBLEM WITH THESE CARS PLEASE HELP. *TR
NHTSA ODI #10456796
Mileage unknown · Jan 24, 2012
Unknown Or OtherCrashInjury
2008 SMART CAR FORTWO, WAS SOUTH BOUND,WHEN IT LEFT THE ROAD ON THE LEFT AND THE FRONT RIGHT TIRE DUG INTO SOFT DIRT. *BF THE VEHICLE ROLLED AND CAME TO REST UPRIGHT. ACCORDING TO THE POLICE REPORT, THE DRIVER HAD A PRE-EXISTING MEDICAL CONDITION, WHICH COULD HAVE LED TO THE ACCIDENT, BUT COULD NOT BE VERIFIED. UPDATED 01/24/…
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2008 SMART CAR FORTWO, WAS SOUTH BOUND,WHEN IT LEFT THE ROAD ON THE LEFT AND THE FRONT RIGHT TIRE DUG INTO SOFT DIRT. *BF THE VEHICLE ROLLED AND CAME TO REST UPRIGHT. ACCORDING TO THE POLICE REPORT, THE DRIVER HAD A PRE-EXISTING MEDICAL CONDITION, WHICH COULD HAVE LED TO THE ACCIDENT, BUT COULD NOT BE VERIFIED. UPDATED 01/24/12
NHTSA ODI #10445379
Mileage unknown · Dec 9, 2011
Seat Belts
THE SEAT BELT WILL NO LONGER LATCH ON THE DRIVERS SIDE. AFTER REVIEWING THE FOLLOWING FORUM I REALIZED THIS IS EFFECTING SEVERAL OTHERS: HTTP://WWW.SMARTCAROFAMERICA.COM/FORUMS/F25/SEAT-BELT-BUCKLE-JAMMED-32961/INDEX2.HTML THIS SHOULD BE RECALLED BEFORE SOMEONE GETS INTO AN ACCIDENT WITH A MALFUNCTIONING SEAT BELT. *TR
NHTSA ODI #10439219
7,000 miles · Nov 21, 2011
Air BagsCrashInjury
TL* THE CONTACT OWNS A 2008 SMART FORTWO VEHICLE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30-40 MPH AROUND A CURVE, THE VEHICLE FLIPPED. THE AIR BAGS DID NOT DEPLOY. THE POLICE WERE CONTACTED AND A REPORT WAS FILED. THE DRIVER RECEIVED INJURIES TO HER BACK. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THEY…
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TL* THE CONTACT OWNS A 2008 SMART FORTWO VEHICLE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30-40 MPH AROUND A CURVE, THE VEHICLE FLIPPED. THE AIR BAGS DID NOT DEPLOY. THE POLICE WERE CONTACTED AND A REPORT WAS FILED. THE DRIVER RECEIVED INJURIES TO HER BACK. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THEY WERE PENDING AN INVESTIGATION FROM THE MANUFACTURER. THE FAILURE AND THE CURRENT MILEAGES WERE APPROXIMATELY 7,000. ....UPDATED 12/03/12 *BF UPDATED 01/05/12
NHTSA ODI #10436548
26,380 miles · May 7, 2011
Engine And Engine Cooling
2008 SMART FOURTWO PASSION. 25,380 MILES. CAR FAILED TO START. TOWED TO DEALERSHIP AND WAS INFORMED THAT THE CYLINDER HEAD HAD CRACKED. ENGINE HAD TO ESSENTIALLY BE COMPLETELY REBUILT. INITIAL COST ESTIMATE WAS OVER $6000. AFTER MUCH HAGGLING IT WAS LOWERED TO $3000. NOTE THE SMART WARRANTY IS 2 YEARS, 24,000 MILES.…
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2008 SMART FOURTWO PASSION. 25,380 MILES. CAR FAILED TO START. TOWED TO DEALERSHIP AND WAS INFORMED THAT THE CYLINDER HEAD HAD CRACKED. ENGINE HAD TO ESSENTIALLY BE COMPLETELY REBUILT. INITIAL COST ESTIMATE WAS OVER $6000. AFTER MUCH HAGGLING IT WAS LOWERED TO $3000. NOTE THE SMART WARRANTY IS 2 YEARS, 24,000 MILES. *TR
NHTSA ODI #10399430
34,000 miles · Apr 22, 2011
Engine And Engine Cooling
FAN BLOWER MOTOR STARTED MAKING NOISE AND HAD TO BE REPLACED. REPAIRED AT DEALERSHIP COSTS $100 WITH EXTENDED WARRANTY. *TR
NHTSA ODI #10397147
28,350 miles · Feb 9, 2011
Unknown Or Other
AFTER STOPPING AT A STOP SIGN, I BEGIN TO TURN RIGHT ONTO ANOTHER STREET AND THE CAR'S TRANSMISSION SLIPPED OUT OF GEAR AND INTO NEUTRAL. I TRIED TO PUT THE CAR BACK INTO DRIVE, BUT THE CAR WOULD NOT GO INTO GEAR. I STARTED AND STOPPED THE CAR SEVERAL TIMES AND THE CAR STILL WOULD NOT GO INTO EITHER REVERSE OR DRIVE. I WAS PU…
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AFTER STOPPING AT A STOP SIGN, I BEGIN TO TURN RIGHT ONTO ANOTHER STREET AND THE CAR'S TRANSMISSION SLIPPED OUT OF GEAR AND INTO NEUTRAL. I TRIED TO PUT THE CAR BACK INTO DRIVE, BUT THE CAR WOULD NOT GO INTO GEAR. I STARTED AND STOPPED THE CAR SEVERAL TIMES AND THE CAR STILL WOULD NOT GO INTO EITHER REVERSE OR DRIVE. I WAS PUSHED INTO A PARKING LOT. I HAVE HAD PREVIOUS PROBLEMS WITH THE CAR'S TRANSMISSION BEFORE. THERE HAVE BEEN MULTIPLE OCCASIONS WHEN I STARTED THE CAR AND COULD NOT GET THE CAR TO GO INTO REVERSE. AFTER I TURNED THE CAR OFF AND ON SEVERAL TIMES, THE CAR WOULD FINALLY SHIFT INTO REVERSE.
NHTSA ODI #10382221
56,150 miles · Feb 7, 2011
Power Train
TL*THE CONTACT OWNS A 2008 SMART FORTWO. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE VEHICLE SUDDENLY SHUT OFF WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THE CLUTCH COUPLING MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 56,150.
NHTSA ODI #10381020
66,680 miles · Jan 27, 2011
Electrical SystemVisibility
HEATER BLOWER MOTOR FAILURE, RANDOM OCCURRENCE OF FAILURE TO OPERATE HEAT OR DEFROST, FOGGING/FREEZING WINDOWS. *TR
NHTSA ODI #10379313
12,610 miles · Jan 20, 2011
Unknown Or Other
FAILED COMPONENT - AIR CONDITIONER (FAN WORKS BUT NO COLD AIR). OPERATION HAS BEEN ERRATIC. IN THE SUMMER, THIS WAS A NUISANCE. IN THE WINTER, IT IS AS SERIOUS AS BRAKE LOSS! I HAVE NOW HAD THREE OCCURANCES OF NINETY PERCENT LOSS OF VISIBILITY AS A RESULT OF COMPLETE FOGGING OF ALL WINDOWS. THIS IS THE RESULT OF THE RIGHT AMBIEN…
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FAILED COMPONENT - AIR CONDITIONER (FAN WORKS BUT NO COLD AIR). OPERATION HAS BEEN ERRATIC. IN THE SUMMER, THIS WAS A NUISANCE. IN THE WINTER, IT IS AS SERIOUS AS BRAKE LOSS! I HAVE NOW HAD THREE OCCURANCES OF NINETY PERCENT LOSS OF VISIBILITY AS A RESULT OF COMPLETE FOGGING OF ALL WINDOWS. THIS IS THE RESULT OF THE RIGHT AMBIENT TEMP., HUMIDITY AND INTERIOR TEMP. INCIDENTS OCCURRED AFTER DRIVING APPROXIMATELY 10 TO 15 MILES AND WERE VIRTUALLY INSTANTANEOUS (LESS THAN 30 SECONDS). AN AC/HEAT BLEND IS NEEDED TO DEHUMIDIFY WINDOWS. THE LOCAL DEALER HAD THIS CAR FOR ONE WEEK (OCT 15 TO OCT 23, 2010 WHILE IT WAS STILL A NUISANCE PROBLEM). DID NOT REPAIR BECAUSE PROBLEM COULD NOT BE DUPLICATED. FIRST COMPLETE LOSS OF VISIBILITY ON THIS CAR OCCURRED ON NOV. 5TH. WHEN I WAS INFORMED BY MY DEALER THAT THERE WERE NO SERVICE BULLETINS, A LETTER WAS SENT TO SMART CUSTOMER SERVICE (ADDRESS PROVIDED BY LOCAL DEALER) IN BLOOMFIELD HILLS, MI. ON NOV. 17, 2010 AND RECEIVED BY THEM ON NOV. 19TH. NO RESPONSE TO DATE. REPEAT PHONE CALLS RESULTED IN NO SOLUTION. MY FINAL ATTEMPT WAS STOPPING AT THE DEALER ON JAN 17TH TO DETERMINE IF A SERVICE BULLETIN WAS ISSUED FOR THIS PROBLEM. ACCORDING TO MY SERVICE ADVISOR, NO BULLETINS HAD BEEN ISSUED AND I AM NOT ALONE WITH THIS COMPLAINT. MY THREE INCIDENTS HAPPENED ON CITY STREETS ALLOWING ME TO SAFELY MOVE MY VEHICLE TO THE SHOULDER AND PLAY WITH THE CONTROLS UNTIL THE AC KICKED IN. MY GREATEST CONCERN IS HAVING THIS OCCUR WHILE DRIVING AT A HIGHER RATE OF SPEED OR HAVING A GUARD RAIL PREVENT A SAFE STOP! (THIS DID HAPPEN WITH THEIR LOANER ON WALDEN CREEK RD WHICH, FORTUNATELY, IS A VERY LITTLE TRAVELED MOUNTAIN ROAD. I WAS FORCED TO STOP ON THE ROAD & PLAY WITH CONTROLS UNTIL AC KICKED IN. THAT VEHICLE HAD LESS THAN 100 MILES ON THE ODOMETER. DATE OF OCCURRENCE FOR THIS NEW LOANER WAS SATURDAY, OCT. 23RD, INCIDENT WAS REPORTED TO DEALER.)
NHTSA ODI #10378960
NHTSA investigations
2EA17003 · Engine Compartment Fire
Opened Sep 1, 2017 · Closed Aug 21, 2018
Status: closed (inferred from source dates) · Engine
On April 30, 2018, Mercedes-Benz USA, LLC, (Mercedes-Benz) submitted a Defect Information Report (DIR) to NHTSA regarding a defect that could result in a vehicle fire starting from the engine compartment in 42,781 model year (MY) 2008 and 2009 Smart Fortwo cabrio and coupe vehicles (451 platform).According to Mercedes-Benz?s DIR, ?the rear insulation mat within the engine compartment might deform, deteriorate, loosen and over time, subsequently be able to contact hot components of the exhaust system.This could lead to an ignition of the insulation mat and possible fire in the engine compartment.?The US-specification exhaust system has an external catalytic converter packaged close to the insulation mat, where temperatures in the vicinity of the insulation mat reach high values.Over time, these temperatures can lead to a change in the insulation mat's material characteristics and ultimately allow the material to deform. Depending on the magnitude and the specific location of the deformation, the insulation mat could contact hot components of the exhaust system and ignite.Mercedes-Benz will replace the rear insulation mat on the affected vehicles with the improved mat first implemented in the United States in MY 2010 vehicles.ODI?s analysis of fire incident field data reported to NHTSA and Mercedes-Benz show an increasing trend of non-crash fires in the subject vehicles that begins after 4 years of service and accelerates after 7 years of service.The analysis shows that this trend is driven by fires occurring in the engine compartment.Forensic investigations of fires occurring in the past year identified the insulation mat as a likely or possible cause of most of the fires originating in the engine compartment.This investigation is closed based on Mercedes-Benz insulation mat recall.For more information about field data trends and fire investigations, see the closing resume in the document file for this investigation.
PE16016 · Engine Compartment Fire
Opened Dec 16, 2016 · Closed Nov 20, 2017
Status: closed (inferred from source dates) · Engine
On December 16, 2016, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE16-016 to investigate eight complaints alleging incidents of engine compartment fire while driving or shortly after engine shutdown in model year (MY) 2008 through 2009 Smart Fortwo vehicles.The complaints appeared to indicate an increasing trend, with all eight fires occurring since January 2015.As part of PE16-016, ODI analyzed information related to incidents reported to the Office by consumers, analyzed field data and technical information submitted by Mercedes-Benz USA (Mercedes) in response to the PE16-016 information request letter, and analyzed non-crash vehicle fire claim data provided by the Highway Loss Data Institute (HLDI).To date, ODI's analysis of incidents reported by consumers and provided by Mercedes has identified 27 incidents of open flame fires originating in the engine compartments of the subject vehicles, 14 of which were reported to ODI by Vehicle Owner Questionnaires (VOQs) and 18 involving complaints or field reports to Mercedes (5 of the incidents were reported to both ODI and Mercedes).One incident reported to Mercedes includes an allegation of an injury from smoke inhalation.Nineteen (19) of the incidents occurred since January 2015.Mercedes has only investigated 2 of the 27 fire incidents, and the company was unable to identify a vehicle-based cause for either incident.To further assess incident rates and trends, ODI requested fire claim data for the subject vehicles and eight peer vehicles from the Highway Loss Data Institute (HLDI).HLDI collects insurance claim data from companies representing over 80 percent of the market for private passenger vehicle insurance in the United States.ODI?s analysis of the HLDI data, which covered the period from 2010 through late-2016, found that the MY 2008 Fortwo vehicles had a significantly higher claim frequency than its peers and, similar to ODI?s complaint trend, experienced a sharp increase in claims in 2015.This investigation has been upgraded to an Engineering Analysis (EA17-003) to continue to investigate the high frequency and increasing trend of non-crash engine compartment fire incidents in the subject vehicles.The VOQs associated with the opening of this investigation were:10676359, 10780222, 10790017, 10820891, 10872656, 10944676, 10916505, 10924311, 10924637, 10939504, 10945296, 10993895, 11011100, 11011565.