2009 Saturn Vue

HI MY NAME IS [XXX]. I AM HAVING DIFFICULTIES WITH THE POWER STEERING IN MY 2009 SATURN VUE XE. THIS HAD BEEN ON ONGOING PROBLEM APPROXIMATELY ONE MONTH. I WAS INSTRUCTED TO RETURN THE CAR TO THE DEALERSHIP FOR DIAGNOSIS. THE WARRANTY ON MY SATURN IS NO LONGER NEEDED SERVICE. THE POWER STEERING PROBLEM HAS GOTTEN MUCH MORE WORSE OVER THE COURSE OF TIME. IT IS BECOMING MORE AND MORE DIFFICULT TO MANEUVER OR TURN MY VUE. I AM A 65 YEAR OLD AND MY STRENGTH ISN'T WHERE IT USED TO BE. THE FIRST TIME THE STEERING WENT OUT I ALMOST GOT INTO AN ACCIDENT. I ALSO UNDERSTAND THAT THERE WAS A RECALL FOR MY EXACT CAR MODEL. YES, I WAS TOLD THE RECALL WAS NOT FOR MY SPECIFIC MODEL. BUT, AS TIMES GET HARDER AND HARDER I REALLY DON'T HAVE THE FINANCES TO FIX THIS CAR. WOULD YOU GUYS BE WILLING TO EXTEND MY WARRANTY PLEASE TO GET THIS FIXED. THIS CAR IS AS MY MEANS OF TRANSPORTATION. I WOULD GREATLY APPRECIATE ANYTHING IN YOUR SHIRTS THAT YOU COULD DO TO RESOLVE MY ISSUE. THANK YOU KINDLY AND GRACIOUS REGARDS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHEN BRAKES ARE LIGHTLY APPLIED THEY CONTINUE TO SLOW THE VEHICLE UNTIL YOU PLACE YOUR FOOT UNDER THE BRAKE PEDAL AND PULL IT UP TO GET IT TO RELEASE . THE MECHANIC DECIDED THAT THE BOOSTER OR THE MASTER CYLINDER WAS THE PROBLEM. WE FIXED TO THE TUNE OF $946.52. FIVE WEEKS LATER THE PROBLEM REAPPEARED. THIS TIME IT WAS DISCOVERED THAT THE PIVOT PIN THAT MOUNTS THE BRAKE PEDAL UNDER THE DASH WAS SQUEEZING THE PEDAL ARM SO TIGHT THAT THE PEDAL WAS STICKING. THE PEDAL ARM WAS REMOVED AND MACHINED DOWN SO THAT IT NOW PIVOTS FREELY TO THE TUNE OF $100.00 SO IT A VERY SHORT TIME I HAVE SPENT $1046.42 IN CAR REPAIRS.

THE FIRST PROBLEM OCCURRED ABOUT A YEAR AGO, WHEN A MESSAGE STATING "STABILITRACK OFF" APPEARED WHILE DRIVING ON THE INTERSTATE. I CONTINUED DRIVING WITH THE MESSAGE AND PARKED AS NORMAL.THE NEXT TIME I STARTED THE CAR THE MESSAGE WAS GONE. SEVERAL MONTHS LATER I WENT TO START THE CAR AND IT WAS COMPLETELY DEAD. DOOR LOCKS, RADIO, EVERYTHING WAS DEAD. WE REPLACED THE BATTERY AND THOUGHT THE PROBLEM WAS FIXED, BUT ABOUT TWO MONTHS LATER I WENT OUT IN THE MORNING TO A DEAD CAR AGAIN. JUMPING THE CAR WAS AN INSTANT FIX, AND THE VEHICLE RAN FINE AGAIN FOR ABOUT 3 WEEKS. THIS HAPPENED ABOUT ONCE A MONTH FOR THE NEXT 6 MONTHS, WITH THE "STABILITRAK OFF" MESSAGE OCCASIONALLY POPPING UP WHILE DRIVING. EACH TIME IT WOULD NOT START A JUMP WAS REQUIRED, AND THEN THE CAR WOULD DRIVE FINE. THERE WAS NEVER ANY INDICATION THAT THE BATTERY WAS LOW, AND IT NEVER QUIT WHILE ACTIVELY BEING DRIVEN. OVER THE PAST MONTH THE PROBLEMS HAVE OCCURRED MORE FREQUENTLY, AND NOW HAPPEN ABOUT 3-4 TIMES PER WEEK. I HAVE TO KEEP A PORTABLE BATTERY CHARGER IN MY GLOVEBOX TO JUMP IT MYSELF. WE HAVE REPLACED THE BATTERY TWICE AND STILL HAVE THESE ISSUES. WE TOOK IT TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO FIND THE PROBLEM, THOUGH HE ASSURED US THE BATTERY, ALTERNATOR, ETC. WERE FINE. AT THIS POINT WE ARE LOOKING TO SELL THE VEHICLE, BECAUSE MY KIDS AND I CANNOT KEEP BEING STRANDED WHEN IT WON'T START. I NO LONGER FEEL IT IS A SAFE VEHICLE FOR THEM TO BE RIDING IN. UNFORTUNATELY WE WILL TAKE A HUGE HIT WHEN WE SELL, AS THE CAR IS OBVIOUSLY NOT WORTH WHAT WE PAID FOR IT SINCE THESE PROBLEMS WERE UNKNOWN THEN. IT HAS 80,000 MILES ON IT NOW, AND THESE PROBLEMS STARTED AT 75,000 MILES.

TL* THE CONTACT OWNS A 2009 SATURN VUE. WHILE ATTEMPTING TO START THE VEHICLE, THE IGNITION SEIZED WHILE THE KEY WAS PRESENT. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE WHERE AN INDEPENDENT MECHANIC DIAGNOSED THAT THE IGNITION LOCK FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT THE KEY WAS UNABLE TO BE REMOVED. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS AND REFEREED THE CONTACT TO NHTSA. THE CONTACT INQUIRED ABOUT NHTSA CAMPAIGN NUMBER: 14V490000 (ELECTRICAL SYSTEM), HER VEHICLE'S YEAR WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,551.

PURCHASED VEHICLE WITH MILEAGE AT 25,394 5/28/2014 CURRENTLY TODAY, 3/29/2017 MILEAGE IS 53,588, AVERAGE USE PER YEAR 9,398. WITHIN THE MARCH 2017, 3/3/2017 HAD A TRANSMISSION REBUILT, 3/20/2017 CHECK ENGINE, STABILITRAK & TRACTION SIGNS FLASHING MAP SENSOR AND OXYGEN SENSORS WERE REPLACED, 3/29/2017, POWER STEERING LINE LEAK. UNDER 2009 SATURN VUE-V6 UTILITY 4D RED LINE AWD A RECALL #08284 WAS SITED ON SEP 16, 2008 WITH NHTSA ID# 08V470000. READING DESCRIPTION MY VEHICLE FALLS UNDER THE RECALL CONDITION BUT MY VIN# DOESN'T SHOW ANY RECALL ATTENTION REQUIRED. ON 3/20/2017, DEALER FOUND A RECALL 15806 ACTION 9102060 AND IT WAS CLEARED BUT I STILL CONTINUED TO HAVE PROBLEMS WITH VEHICLES STEERING. I CAN'T ACCELERATE AND HAVE DIFFICULTY STEERING TO LEFT OR RIGHT...