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2004 Saturn Vue

Owner reports · Recalls · Investigations

Similar to other model years

Owner complaints for the 2004 Saturn Vue do not stand out strongly from the model-year median of 276.

About this comparison →

When problems were reported

Mileage at the reported incident

237 reports with mileage · 39 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Power Train. Review the 93 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Electrical System. Review the 78 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Suspension. Review the 33 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

23 crash reports5 fire reports15 injury reports

Suspension complaints

33 reports
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170,854 miles · Oct 2, 2014
Suspension

I NOTICED THE RIGHT REAR TIRE ON MY 2004 SATURN VUE WAS AT AN ANGLE. I WENT AND LOOKED AND I THOUGHT IT WAS JUST A BAD BUSHING. I TOOK IT TO MY MECHANIC AND FOUND OUT THAT THE REAR CROSS MEMBER WAS ALL BROKEN. AS I GOT LOOKING ON THE INTERNET I FOUND THAT GM KNEW ABOUT THIS PROBLEM AND DID NOTHING UNLESS YOU COMPLAINED AND BROUG…

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I NOTICED THE RIGHT REAR TIRE ON MY 2004 SATURN VUE WAS AT AN ANGLE. I WENT AND LOOKED AND I THOUGHT IT WAS JUST A BAD BUSHING. I TOOK IT TO MY MECHANIC AND FOUND OUT THAT THE REAR CROSS MEMBER WAS ALL BROKEN. AS I GOT LOOKING ON THE INTERNET I FOUND THAT GM KNEW ABOUT THIS PROBLEM AND DID NOTHING UNLESS YOU COMPLAINED AND BROUGHT IN IN TO THE DEALER. WELL SATURN IS NO LONGER AND I'M STUCK WITH FIXING THIS PART AND GM WILL DO NOTHING. I COULD HAVE LOST MY WIFE AND ALL MY FAMILY. THEY KNEW ABOUT THIS AND THEY SHOULD HAVE ISSUED A RECALL. *TR

NHTSA ODI #10640709

138,000 miles · Aug 25, 2014
SteeringSuspensionWheels

WHILE DRIVING ON THE FREEWAY WITH CHILDREN IN THE CAR, THE REAR DIFFERENTIAL BROKE, MAKING STEERING EXTREMELY DIFFICULT. IT FELT AS IF WE WERE GOING TO FLIP, I SLOWLY MOVED OVER AND LUCKILY WE WERE ABLE TO STOP BEFORE A HORRIFIC ACCIDENT OCCURRED. ONCE WE STOPPED WE GOT OUT TO FIND THE PASSENGER REAR TIRE TILTED INWARD AND UND…

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WHILE DRIVING ON THE FREEWAY WITH CHILDREN IN THE CAR, THE REAR DIFFERENTIAL BROKE, MAKING STEERING EXTREMELY DIFFICULT. IT FELT AS IF WE WERE GOING TO FLIP, I SLOWLY MOVED OVER AND LUCKILY WE WERE ABLE TO STOP BEFORE A HORRIFIC ACCIDENT OCCURRED. ONCE WE STOPPED WE GOT OUT TO FIND THE PASSENGER REAR TIRE TILTED INWARD AND UNDRIVABLE. AFTER TAKING IT TO THE SHOP WE FOUND THAT THE REAR DIFFERENTIAL AND FRAME BROKE AS WELL AS THE CONTROL ARMS. THIS SEEMS TO BE A KNOWN PROBLEM ON THESE VEHICLES AND IS COMPLETELY UNSAFE FOR ANYONE TO BE DRIVING A RECALL NEEDS TO BE DONE ON THIS AGAIN TO ENSURE THE SAFETY OF OUR FAMILIES. *TR

NHTSA ODI #10628136

52,000 miles · Dec 5, 2011
Suspension

TL* THE CONTACT OWNS A 2004 SATURN VUE. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE EXHIBITED A LOUD BANG FROM THE REAR. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE TECHNICIANS ADVISED THAT THE REAR SUSPENSION LINK WAS FRACTURED AND CAUSED THE FRAME RAIL TO FRACTURE AS WELL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FA…

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TL* THE CONTACT OWNS A 2004 SATURN VUE. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE EXHIBITED A LOUD BANG FROM THE REAR. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE TECHNICIANS ADVISED THAT THE REAR SUSPENSION LINK WAS FRACTURED AND CAUSED THE FRAME RAIL TO FRACTURE AS WELL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.

NHTSA ODI #10438650

85,000 miles · Aug 22, 2011
Suspension

TL* THE CONTACT OWNS A 2004 SATURN VUE. THE CONTACT WAS DRIVING APPROXIMATELY 5 MPH WHEN A LOUD BANG WAS HEARD. THE VEHICLE WAS MANEUVERED TO THE SHOULDER OF THE ROAD, BUT THE CONTACT COULD NOT LOCATE THE FAILURE. THE CONTACT CONTINUED TO DRIVE AND NOTICED THAT THE STEERING WHEEL WAS DIFFICULT TO CONTROL. THE VEHICLE WAS AGAIN M…

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TL* THE CONTACT OWNS A 2004 SATURN VUE. THE CONTACT WAS DRIVING APPROXIMATELY 5 MPH WHEN A LOUD BANG WAS HEARD. THE VEHICLE WAS MANEUVERED TO THE SHOULDER OF THE ROAD, BUT THE CONTACT COULD NOT LOCATE THE FAILURE. THE CONTACT CONTINUED TO DRIVE AND NOTICED THAT THE STEERING WHEEL WAS DIFFICULT TO CONTROL. THE VEHICLE WAS AGAIN MANEUVERED TO THE SHOULDER OF THE ROAD WHERE THE CONTACT NOTICED THAT THE REAR PASSENGER WHEEL WAS DETACHED FROM THE FRAME. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE 85,000. UPDATED 09/30/11*LJ THE CONSUMER STATED AS HIS WIFE WAS COMING TO A STOP, SHE HEARD A NOISE. SHE SOON DISCOVERED THE DRIVER SIDE REAR LATERAL STRUT HAD COME OFF THE FRAME, DUE TO THE BOLT HEAD SHEARING OFF, WHICH ALLOWED THE STRUT TO BREAK AWAY FROM THE FRAME CAUSING THE LEFT REAR TIRE/WHEEL TO SIT INWARD AT AN ANGLE. THE SAME OCCURRENCE HAPPENED ON JULY 27, 2005, WHICH WAS PERFORMED UNDER A RECALL. UPDATED 10/05/11

NHTSA ODI #10421028

120,000 miles · Jul 12, 2011
Suspension

WHILE DRIVING THE VEHICLE, THE DRIVER HEARD A LOUD "POP" FROM REAR OF CAR. AFTER PULLING OVER THE DRIVER SAW THAT THE TOP OF THE RIGHT REAR WHEEL WAS TIPPED IN. THE CAR WAS TOWED TO AN AUTHORIZED SATURN REPAIR FACILITY. IT WAS DETERMINED THAT THE RIGHT REAR LATERAL LINK ASSEMBLY BROKE. THE MOUNTING BOLT BROKE CAUSING THE MOUNTIN…

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WHILE DRIVING THE VEHICLE, THE DRIVER HEARD A LOUD "POP" FROM REAR OF CAR. AFTER PULLING OVER THE DRIVER SAW THAT THE TOP OF THE RIGHT REAR WHEEL WAS TIPPED IN. THE CAR WAS TOWED TO AN AUTHORIZED SATURN REPAIR FACILITY. IT WAS DETERMINED THAT THE RIGHT REAR LATERAL LINK ASSEMBLY BROKE. THE MOUNTING BOLT BROKE CAUSING THE MOUNTING FLANGE TO BRAKE OFF OF THE FRAME. THIS ACTION ALSO CAUSED THE FRAME TO BEND. IT WAS NECESSARY TO REPLACE THE FRAME, LINKS, CONTROL ARMS AND SHOCK ABSORBER. TOTAL COST TO ME WAS $1,602.00 SATURN SAID THEY WERE NOT RESPONSIBLE AND WOULD NOT PAY FOR ANY EXPENSES. THE DRIVER WAS TRAVELING AT 30 MPH, DID NOT HIT A POT HOLE OR OTHER OBJECT. THERE WAS NO ACCIDENT INVOLVED, AND NO ONE WAS INJURED. THESE ARE NOT PARTS THAT REQUIRE PERIODIC MAINTENANCE OR UPKEEP. THE PARTS ON THIS CAR FAILED. IF THIS FAILURE WOULD HAVE OCCURRED ON AN INTERSTATE ROAD GOING AT A MUCH FASTER RATE OF SPEED, I CAN'T IMAGINE THE CONSEQUENCES. THANK YOU.

NHTSA ODI #10413008

128,861 miles · May 31, 2011
Suspension

WE HAVE A 2004 SATURN VUE, AND WHILE DRIVING HEARD NOISE, BUT DIDN'T NOTICE ANYTHING RIGHT AWAY. WHEN PARKED, REALIZED THAT THE TIRES WERE BOWED OUTWARD. BROUGHT IT TO A MECHANIC, AND FOUND OUT THE REAR SUSPENSION WAS SHEARED OFF. *TR

NHTSA ODI #10403939

92,132 miles · Aug 6, 2010
StructureSuspension

WHILE DRIVING THE VEHICLE, THE DRIVER HEARD A LOUD "POP" FROM REAR OF CAR. AFTER PULLING OVER THE DRIVER SAW THAT THE TOP OF THE RIGHT REAR WHEEL WAS TIPPED IN. THE CAR WAS TOWED TO A REPAIR STATION. IT WAS DETERMINED THAT THE RIGHT REAR LATERAL LINK ASSEMBLY BROKE. THE MOUNTING BOLT BROKE CAUSING THE MOUNTING FLANGE TO BRAKE …

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WHILE DRIVING THE VEHICLE, THE DRIVER HEARD A LOUD "POP" FROM REAR OF CAR. AFTER PULLING OVER THE DRIVER SAW THAT THE TOP OF THE RIGHT REAR WHEEL WAS TIPPED IN. THE CAR WAS TOWED TO A REPAIR STATION. IT WAS DETERMINED THAT THE RIGHT REAR LATERAL LINK ASSEMBLY BROKE. THE MOUNTING BOLT BROKE CAUSING THE MOUNTING FLANGE TO BRAKE OFF OF THE FRAME. THIS ACTION ALSO CAUSED THE FRAME TO BEND. IT WAS NECESSARY TO REPLACE THE FRAME, LINKS, CONTROL ARMS AND SHOCK ABSORBER. TOTAL COST TO ME WAS $1,900.42. SATURN SAID THEY WERE NOT RESPONSIBLE AND WOULD NOT PAY FOR ANY EXPENSES. A RECALL ( CAMPAIGN #04067001 ) TO REPLACE THE REAR LATERAL LINKS WAS PERFORMED ON THIS VEHICLE ON 5/21/2005. APPARENTLY, THIS RECALL WORK WAS NOT EFFECTIVE. THE DRIVER WAS NOT SPEEDING, DID NOT HIT A POT HOLE OR OTHER OBJECT. THERE WAS NO ACCIDENT INVOLVED, AND NO ONE WAS INJURED. THESE ARE NOT PARTS THAT REQUIRE PERIODIC MAINTENANCE OR UPKEEP. THE PARTS ON THIS CAR FAILED. THE MECHANIC AT THE CHEVROLET DEALER THAT PERFORMED THE WORK SAID THAT ALL THE BOLTS IN THAT AREA WERE RUSTED AND NEEDED REPLACED. IF THIS FAILURE WOULD HAVE OCCURRED ON AN INTERSTATE ROAD GOING AT A MUCH FASTER RATE OF SPEED, I CAN'T IMAGINE THE CONSEQUENCES. THANK YOU FOR YOUR HELP. *TR

NHTSA ODI #10347816

116,000 miles · Jul 20, 2010
Suspension

TL*THE CONTACT OWNS A 2004 SATURN VUE. WHILE DRIVING APPROXIMATELY 35 MPH A LOUD NOISE WAS HEARD AND THE REAR PASSENGER SIDE TIRE BEGAN TO SHAKE. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO HIS RESIDENCE. UPON EXAMINING THE REAR PASSENGER SIDE TIRE IT WAS BENT. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE BOTH THE REAR T…

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TL*THE CONTACT OWNS A 2004 SATURN VUE. WHILE DRIVING APPROXIMATELY 35 MPH A LOUD NOISE WAS HEARD AND THE REAR PASSENGER SIDE TIRE BEGAN TO SHAKE. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO HIS RESIDENCE. UPON EXAMINING THE REAR PASSENGER SIDE TIRE IT WAS BENT. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE BOTH THE REAR TOE LINKS WERE BEING REPLACED BECAUSE A BOLT SHEARED OFF. THE FAILURE AND CURRENT MILEAGES WERE 116,000.

NHTSA ODI #10344149

70,100 miles · Mar 2, 2010
Suspension

2004 SATURN VUE REAR SUSPENSION CAUSES WHEEL TO COLLAPSE DUE TO SHEARING OF BOLT UNDER CONSTANT LOAD. THIS PROBLEM SPURRED A VOLUNTARY GM RECALL IN 2004. MY VEHICLE HAD THE RECALL WORK COMPLETED. IN AUGUST, 2009, THE WHEEL COLLAPSED AGAIN WHILE MY WIFE AND KIDS WERE IN THE CAR. I'M NOT SURE HOW THEY DROVE IT HOME WITH THAT C…

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2004 SATURN VUE REAR SUSPENSION CAUSES WHEEL TO COLLAPSE DUE TO SHEARING OF BOLT UNDER CONSTANT LOAD. THIS PROBLEM SPURRED A VOLUNTARY GM RECALL IN 2004. MY VEHICLE HAD THE RECALL WORK COMPLETED. IN AUGUST, 2009, THE WHEEL COLLAPSED AGAIN WHILE MY WIFE AND KIDS WERE IN THE CAR. I'M NOT SURE HOW THEY DROVE IT HOME WITH THAT CONDITION WITHOUT A ROLLOVER OR ACCIDENT. I HAD THE REPAIR MADE FREE OF CHARGE AFTER MUCH ARGUMENT BUT AM CONCERNED THAT IN 4-5 YEARS, BOLT FATIGUE WILL CAUSE THE SITUATION TO REPEAT ONCE AGAIN. I HAVE THE SHEARED BOLT HEAD IN MY POSSESSION . I AM WRITING DUE TO CONCERN THAT MANY MANY OTHERS WILL AGAIN, SOON, THIS YEAR, EXPERIENCE THE SAME WHEEL COLLAPSE AFTER HAVING THEIR VOLUNTARY RECALL REPAIRS MADE IN 2004. IT SEEMS LIKE A MANDATORY RECALL OF THE GM VOLUNTARY RECALL IS IN ORDER. EXCERPT FROM CONSUMER AFFAIRS ARTICLE, AUGUST 5, 2004: GENERAL MOTORS IS VOLUNTARILY RECALLING THE SATURN VUE TO FIX A PROBLEM WITH THE REAR SUSPENSION. IN DOING SO, IT MAY BE HOPING TO AVOID LITIGATION THAT COULD RESULT FROM ACCIDENTS OCCURRING WHILE GOVERNMENT SAFETY AGENCIES CONDUCT THEIR OWN INVESTIGATIONS. THE RECALL AFFECTS 246,433 VUES IN THE 2002-2004 MODEL YEARS, INCLUDING 231,123 IN THE UNITED STATES AND 15,310 IN CANADA. IT ALL STARTED WHEN A SATURN VUE OWNER WROTE TO THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA) TO COMPLAIN THAT THE REAR WHEELS OF HIS CAR COLLAPSED ON A TIGHT TURN, CAUSING THE VEHICLE TO ROLL OVER. THE AGENCY DECIDED TO CONDUCT A TEST OF ITS OWN, TAKING TIGHT TURNS AT 45 MPH, AND SURE ENOUGH, THE REAR SUSPENSION COLLAPSED AND THE CAR ROLLED OVER. THE SAME THING HAPPENED WHEN A TWO-WHEEL DRIVE MODEL OF THE VUE WAS PUT THROUGH THE SAME TEST. READ MORE: HTTP://WWW.CONSUMERAFFAIRS.COM/RECALLS04/VUE_RECALL.HTML#IXZZ0H1HXNUN0. *TR

NHTSA ODI #10315472

70,100 miles · Mar 2, 2010
Suspension

2004 SATURN VUE REAR SUSPENSION CAUSES WHEEL TO COLLAPSE DUE TO SHEARING OF BOLT UNDER CONSTANT LOAD. THIS PROBLEM SPURRED A VOLUNTARY GM RECALL IN 2004. MY VEHICLE HAD THE RECALL WORK COMPLETED. IN AUGUST, 2009, THE WHEEL COLLAPSED AGAIN WHILE MY WIFE AND KIDS WERE IN THE CAR. I'M NOT SURE HOW THEY DROVE IT HOME WITH THAT CONDI…

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2004 SATURN VUE REAR SUSPENSION CAUSES WHEEL TO COLLAPSE DUE TO SHEARING OF BOLT UNDER CONSTANT LOAD. THIS PROBLEM SPURRED A VOLUNTARY GM RECALL IN 2004. MY VEHICLE HAD THE RECALL WORK COMPLETED. IN AUGUST, 2009, THE WHEEL COLLAPSED AGAIN WHILE MY WIFE AND KIDS WERE IN THE CAR. I'M NOT SURE HOW THEY DROVE IT HOME WITH THAT CONDITION WITHOUT A ROLLOVER OR ACCIDENT. I HAD THE REPAIR MADE FREE OF CHARGE AT THE DEALER AFTER MUCH ARGUING BUT AM CONCERNED THAT IN 4-5 YEARS, BOLT FATIGUE WILL CAUSE THE SITUATION TO REPEAT ONCE AGAIN. I HAVE THE SHEARED BOLT HEAD IN MY POSSESSION. I AM WRITING DUE TO CONCERN THAT MANY MANY OTHERS WILL AGAIN SOON, THIS YEAR, EXPERIENCE THE SAME WHEEL COLLAPSE AFTER HAVING THEIR VOLUNTARY RECALL REPAIRS MADE IN 2004. IT SEEM LIKE A MANDATORY RECALL OF THE 2004 GM VOLUNTARY RECALL IS IN ORDER. EXCERPT FROM CAUG 5, 2004 ONSUMER AFFAIRS ARTICLE: GENERAL MOTORS IS VOLUNTARILY RECALLING THE SATURN VUE TO FIX A PROBLEM WITH THE REAR SUSPENSION. IN DOING SO, IT MAY BE HOPING TO AVOID LITIGATION THAT COULD RESULT FROM ACCIDENTS OCCURRING WHILE GOVERNMENT SAFETY AGENCIES CONDUCT THEIR OWN INVESTIGATIONS. THE RECALL AFFECTS 246,433 VUES IN THE 2002-2004 MODEL YEARS, INCLUDING 231,123 IN THE UNITED STATES AND 15,310 IN CANADA. IT ALL STARTED WHEN A SATURN VUE OWNER WROTE TO THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA) TO COMPLAIN THAT THE REAR WHEELS OF HIS CAR COLLAPSED ON A TIGHT TURN, CAUSING THE VEHICLE TO ROLL OVER. THE AGENCY DECIDED TO CONDUCT A TEST OF ITS OWN, TAKING TIGHT TURNS AT 45 MPH, AND SURE ENOUGH, THE REAR SUSPENSION COLLAPSED AND THE CAR ROLLED OVER. THE SAME THING HAPPENED WHEN A TWO-WHEEL DRIVE MODEL OF THE VUE WAS PUT THROUGH THE SAME TEST. READ MORE: HTTP://WWW.CONSUMERAFFAIRS.COM/RECALLS04/VUE_RECALL.HTML#IXZZ0H1HXNUN0. *TR

NHTSA ODI #10315453

Official recalls

2

14V490000 · Electrical System:ignition

Aug 8, 2014

General Motors LLC (GM) is recalling certain model year 2002-2004 Saturn Vue vehicles manufactured September 11, 2001, to April 6, 2004. In the affected vehicles, it may be possible for the key to be removed from the ignition when the ignition is not in the "Off" position.

Consequence & remedy

Consequence: If the key can be removed from the ignition when the ignition is not in the "off" position, the vehicle could roll away: (a) for an automatic transmission, if the transmission is not in the "Park" position; or (b) for a manual transmission, if the parking brake is not engaged and the transmission is not in the "Reverse" position. This potential for rollaway increases the risk for a crash and occupant or pedestrian injuries.

Remedy: GM will notify owners, and dealers will inspect the vehicle to see if the key can be pulled out when the ignition is off. If it can, dealers will replace the ignition cylinder and keys, free of charge. The recall began in October 2014. Owners may contact Saturn customer service at 1-800-553-6000. GM's number for this recall is 14506. Note: Until a vehicle has been remedied, owners and operators are advised that when exiting, to be sure that the vehicle is in "Park," or in the case of a manual transmission, that the vehicle is in the "Reverse" position and the parking brake is engaged.

03V519000 · Equipment:other:labels

Dec 19, 2003

CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 3.5L V6 (L66) ENGINES FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 120, "TIRE SELECTION AND RIMS FOR VEHICLES OTHER THAN PASSENGER CARS." THE FRONT AND REAR WHEEL RIM SIZE SPECIFICATIONS ON THE TIRE/CERTIFICATION LABEL ARE NOT CORRECT. THE PRINTED WHEEL RIM DESIGNATION SPECIFIED A 16-INCH WHEEL WHEN A 17-INCH WHEEL DESIGNATION WAS REQUIRED.

Consequence & remedy

Consequence: IF THE WHEEL RIM SIZE IS INCORRECTLY PRINTED ON A TIRE/CERTIFICATION LABEL, A SERVICE TECHNICIAN WHO SOLELY USES THE TIRE/CERTIFICATION LABEL FOR SERVICE INFORMATION MAY ATTEMPT TO REPLACE A DAMAGED WHEEL WITH AN INCORRECT WHEEL.

Remedy: OWNERS WILL BE PROVIDED WITH A CORRECTED LABEL AND INSTALLATION INSTRUCTIONS. OWNER NOTIFICATION BEGAN ON DECEMBER 15, 2003. OWNERS SHOULD CONTACT SATURN AT 1-800-553-6000.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

1

PE04052 · Rear Suspension Toe Control Link

Opened Jul 22, 2004 · Closed Nov 1, 2004

Status: closed (inferred from source dates) · Suspension; Suspension:rear

THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED THIS PRELIMINARY EVALUATION TO INVESTIGATE ALLEGATIONS OF REAR SUSPENSION FAILURE IN THE SUBJECT VEHICLES DURING CERTAIN SEVERE DRIVING MANEUVERS.THE INVESTIGATION WAS PROMPTED BY NHTSA-CONDUCTED NCAP DYNAMIC ROLLOVER TEST INCIDENTS INVOLVING MY 2004 SATURN VUE VEHICLES AND ONE CONSUMER COMPLAINT THAT ALLEGED WHEN RECOVERING FROM A ROAD EDGE DEPARTURE, THE LEFT-REAR WHEEL OF A MY 2003 SATURN VUE ?BENT UNDERNEATH THE VEHICLE,? RESULTING IN A ROLLOVER CRASH.ODI ANALYSIS INDICATES THAT REAR SUSPENSION FAILURE DURING THE NCAP TESTS WAS THE RESULT OF WHEEL RIM-PAVEMENT CONTACT TRANSMITTING SIGNIFICANT COMPRESSIVE FORCES TO THE TOE CONTROL LINK, THUS CAUSING IT TO BUCKLE.THIS FAILURE OCCURRED AT LOW SPEED DURING A SEVERE TEST USED TO ASSESS ROLL STABILITY.THE FORCES GENERATED DURING THIS TYPE OF WHEEL-RIM PAVEMENT CONTACT ARE MORE THAN SIX TIMES THE GREATEST FORCES MEASURED DURING GM?S MOST SEVERE VEHICLE DEVELOPMENT AND VALIDATION TESTING.ODI INSPECTION AND ANALYSIS OF CONSUMER COMPLAINT VEHICLES SHOWED THAT DAMAGE TO THE TOE CONTROL LINK APPEARED TO BE THE RESULT OF VEHICLE CRASHES AND DID NOT PRECIPITATE THE CRASHES.TO DATE, ODI IS AWARE OF NO VEHICLE CRASHES OR ROLLOVER INCIDENTS RELATED TO THE ALLEGED DEFECT.ADDITIONALLY, THE MANUFACTURER HAS NOTIFIED THE AGENCY THAT IT IS CONDUCTING A VOLUNTARY CUSTOMER SATISFACTION SERVICE CAMPAIGN TO STRENGTHEN THE REAR SUSPENSION OF THE SUBJECT VEHICLES.A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED. ACCORDINGLY, THIS INVESTIGATION IS CLOSED. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST. THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE SUMMARY REPORT ATTACHED FOR FURTHER DETAIL.

Additional source detail variants (2)

Suspension

THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED THIS PRELIMINARY EVALUATION TO INVESTIGATE ALLEGATIONS OF REAR SUSPENSION FAILURE IN THE SUBJECT VEHICLES DURING CERTAIN SEVERE DRIVING MANEUVERS.THE INVESTIGATION WAS PROMPTED BY NHTSA-CONDUCTED NCAP DYNAMIC ROLLOVER TEST INCIDENTS INVOLVING MY 2004 SATURN VUE VEHICLES AND ONE CONSUMER COMPLAINT THAT ALLEGED WHEN RECOVERING FROM A ROAD EDGE DEPARTURE, THE LEFT-REAR WHEEL OF A MY 2003 SATURN VUE ?BENT UNDERNEATH THE VEHICLE,? RESULTING IN A ROLLOVER CRASH.ODI ANALYSIS INDICATES THAT REAR SUSPENSION FAILURE DURING THE NCAP TESTS WAS THE RESULT OF WHEEL RIM-PAVEMENT CONTACT TRANSMITTING SIGNIFICANT COMPRESSIVE FORCES TO THE TOE CONTROL LINK, THUS CAUSING IT TO BUCKLE.THIS FAILURE OCCURRED AT LOW SPEED DURING A SEVERE TEST USED TO ASSESS ROLL STABILITY.THE FORCES GENERATED DURING THIS TYPE OF WHEEL-RIM PAVEMENT CONTACT ARE MORE THAN SIX TIMES THE GREATEST FORCES MEASURED DURING GM?S MOST SEVERE VEHICLE DEVELOPMENT AND VALIDATION TESTING.ODI INSPECTION AND ANALYSIS OF CONSUMER COMPLAINT VEHICLES SHOWED THAT DAMAGE TO THE TOE CONTROL LINK APPEARED TO BE THE RESULT OF VEHICLE CRASHES AND DID NOT PRECIPITATE THE CRASHES.TO DATE, ODI IS AWARE OF NO VEHICLE CRASHES OR ROLLOVER INCIDENTS RELATED TO THE ALLEGED DEFECT.ADDITIONALLY, THE MANUFACTURER HAS NOTIFIED THE AGENCY THAT IT IS CONDUCTING A VOLUNTARY CUSTOMER SATISFACTION SERVICE CAMPAIGN TO STRENGTHEN THE REAR SUSPENSION OF THE SUBJECT VEHICLES.A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED. ACCORDINGLY, THIS INVESTIGATION IS CLOSED. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST. THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE SUMMARY REPORT ATTACHED FOR FURTHER DETAIL.

Suspension:rear

THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED THIS PRELIMINARY EVALUATION TO INVESTIGATE ALLEGATIONS OF REAR SUSPENSION FAILURE IN THE SUBJECT VEHICLES DURING CERTAIN SEVERE DRIVING MANEUVERS.THE INVESTIGATION WAS PROMPTED BY NHTSA-CONDUCTED NCAP DYNAMIC ROLLOVER TEST INCIDENTS INVOLVING MY 2004 SATURN VUE VEHICLES AND ONE CONSUMER COMPLAINT THAT ALLEGED WHEN RECOVERING FROM A ROAD EDGE DEPARTURE, THE LEFT-REAR WHEEL OF A MY 2003 SATURN VUE ?BENT UNDERNEATH THE VEHICLE,? RESULTING IN A ROLLOVER CRASH.ODI ANALYSIS INDICATES THAT REAR SUSPENSION FAILURE DURING THE NCAP TESTS WAS THE RESULT OF WHEEL RIM-PAVEMENT CONTACT TRANSMITTING SIGNIFICANT COMPRESSIVE FORCES TO THE TOE CONTROL LINK, THUS CAUSING IT TO BUCKLE.THIS FAILURE OCCURRED AT LOW SPEED DURING A SEVERE TEST USED TO ASSESS ROLL STABILITY.THE FORCES GENERATED DURING THIS TYPE OF WHEEL-RIM PAVEMENT CONTACT ARE MORE THAN SIX TIMES THE GREATEST FORCES MEASURED DURING GM?S MOST SEVERE VEHICLE DEVELOPMENT AND VALIDATION TESTING.ODI INSPECTION AND ANALYSIS OF CONSUMER COMPLAINT VEHICLES SHOWED THAT DAMAGE TO THE TOE CONTROL LINK APPEARED TO BE THE RESULT OF VEHICLE CRASHES AND DID NOT PRECIPITATE THE CRASHES.TO DATE, ODI IS AWARE OF NO VEHICLE CRASHES OR ROLLOVER INCIDENTS RELATED TO THE ALLEGED DEFECT.ADDITIONALLY, THE MANUFACTURER HAS NOTIFIED THE AGENCY THAT IT IS CONDUCTING A VOLUNTARY CUSTOMER SATISFACTION SERVICE CAMPAIGN TO STRENGTHEN THE REAR SUSPENSION OF THE SUBJECT VEHICLES.A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED. ACCORDINGLY, THIS INVESTIGATION IS CLOSED. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST. THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE SUMMARY REPORT ATTACHED FOR FURTHER DETAIL.