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2004 Saturn Vue

Owner reports · Recalls · Investigations

Similar to other model years

Owner complaints for the 2004 Saturn Vue do not stand out strongly from the model-year median of 276.

About this comparison →

When problems were reported

Mileage at the reported incident

237 reports with mileage · 39 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Power Train. Review the 93 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Electrical System. Review the 78 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Suspension. Review the 33 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

23 crash reports5 fire reports15 injury reports

Power Train complaints

93 reports
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95,000 miles · Feb 7, 2010
Power Train

WHILE DRIVING MY KIDS TO SCHOOL ON THE HIGHWAY, MY 2004 SATURN VUE STARTED TO SLOW DOWN IN TRAFFIC. MY CAR COMPLETELY STOPPED AND WOULD NOT GO FORWARD. ALL THE CARS BEHIND ME HAD TO SWERVE AROUND ME QUICKLY AS NOT TO HIT US. A COP AND ANOTHER CAR STOPPED TO PHYSICALLY PUSH MY CAR TO THE SIDE OF THE ROAD. THE POLICE OFFICER THEN …

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WHILE DRIVING MY KIDS TO SCHOOL ON THE HIGHWAY, MY 2004 SATURN VUE STARTED TO SLOW DOWN IN TRAFFIC. MY CAR COMPLETELY STOPPED AND WOULD NOT GO FORWARD. ALL THE CARS BEHIND ME HAD TO SWERVE AROUND ME QUICKLY AS NOT TO HIT US. A COP AND ANOTHER CAR STOPPED TO PHYSICALLY PUSH MY CAR TO THE SIDE OF THE ROAD. THE POLICE OFFICER THEN HAD TO PUSH MY CAR TO AN AUTO REPAIR SHOP OFF THE HIGHWAY. THEY TOLD ME THAT MY TRANSMISSION WAS GONE. AFTER THE AUTO REPAIR CHARGED ME FOR A DIAGNOSTIC, I WAS TOLD THAT MY TRANSMISSION HAS TO BE REPAIRED AND THAT GM HAS HAD ISSUES WITH THESE ENGINES.. I CANT UNDERSTAND HOW TOYOTA CAN ISSUE A RECALL, BUT GM CAN'T. WILL IT TAKE SOMEONE "IMPORTANT" TO GET KILLED IN ONE OF GM'S CARS BEFORE OUR GOVERNMENT DOES ANYTHING FOR THE COMMON PEOPLE? *TW

NHTSA ODI #10307193

85,000 miles · Jan 2, 2010
Power Train

2004 SATURN VUE TRANSMISSION FAILURE ESTIMATED 150,000 CARS HAVE THIS FAILURE FAULTY TRANSMISSION WIRE INSTALLED IN AUTOS FROM 2002 THRU 2005. *TR

NHTSA ODI #10297825

100,500 miles · Dec 29, 2009
Power Train

TRANSMISSION FAILED WITH NO WARNING ON MY 2004 SATURN VUE WITH 100,000 MILES. THE DEALER TELLS ME ITS MY PROBLEM BECAUSE THEY DON'T HAVE TO ISSUE A RECALL UNLESS THEY FEEL ITS A SAFETY HAZARD. WELL I WAS IN THE MIDDLE OF A BUSY HIGHWAY GOING 65MPH WHEN THE TRANSMISSION JUST STOPPED. MY RPM'S REVVED REALLY HIGH BUT THE CAR WOULD …

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TRANSMISSION FAILED WITH NO WARNING ON MY 2004 SATURN VUE WITH 100,000 MILES. THE DEALER TELLS ME ITS MY PROBLEM BECAUSE THEY DON'T HAVE TO ISSUE A RECALL UNLESS THEY FEEL ITS A SAFETY HAZARD. WELL I WAS IN THE MIDDLE OF A BUSY HIGHWAY GOING 65MPH WHEN THE TRANSMISSION JUST STOPPED. MY RPM'S REVVED REALLY HIGH BUT THE CAR WOULD NOT GO FORWARD ANYMORE. I WAS ALMOST HIT 3 TIMES TRYING TO GET OFF THE HIGHWAY WITH THIS FAULTY TRANSMISSION AND I AM 6 MONTHS PREGNANT AND HAD 2 TODDLERS INT HE BACK SEAT! I WOULD SAY THIS IS A SERIOUS SAFETY HAZARD! *TR

NHTSA ODI #10297269

69,000 miles · Dec 15, 2009
Power Train

TRANSMISSION WAS REPLACED AT 30,000 MILES WHILE UNDER WARRANTY. NOW AT 69,000 MILES THE TRANSMISSION FAILED AGAIN. WHEN IT FAILED THIS TIME I LOOKED ONLINE AND FOUND THAT GM HAD EXTENDED THE TRANNY WARRANTY TO 5YRS/75,000 MILES. I CALLED SATURN ABOUT IT AND THEY SAID MY VIN DIDN'T QUALIFY FOR THE EXTENSION EVEN THOUGH IT WAS …

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TRANSMISSION WAS REPLACED AT 30,000 MILES WHILE UNDER WARRANTY. NOW AT 69,000 MILES THE TRANSMISSION FAILED AGAIN. WHEN IT FAILED THIS TIME I LOOKED ONLINE AND FOUND THAT GM HAD EXTENDED THE TRANNY WARRANTY TO 5YRS/75,000 MILES. I CALLED SATURN ABOUT IT AND THEY SAID MY VIN DIDN'T QUALIFY FOR THE EXTENSION EVEN THOUGH IT WAS NOT 5 YEARS UNTIL SEPTEMBER THIS YEAR. NOW IN NOVEMBER OF THIS YEAR I GOT A LETTER SAYING THAT IT NOW QUALIFIES FOR THE EXTENSION. NOW IT'S OVER THE 5 YEAR TIME PERIOD. I NOW HAVE A LAWYER WHO SAYS THAT GM WILL GIVE HALF OF THE MONEY TO FIX IT BUT I HAVE TO GO TO A SATURN DEALER BUT I HAVE TO PAY TO TOW IT. IN THE BEGINNING THE LAWYER SAID I WOULD GET A HECK OF A LOT MORE THEN JUST HALF THE REPAIR COSTS PLUS RECOVER MONIES FOR A RENTAL CAR. HOW AM I GOING TO GET THE OTHER HALF PLUS THE TOW FEES UP FRONT TO PAY. WHY ISN'T THERE A RECALL TO ELIMINATE THIS VTI TRANNY. THEY WILL ONLY REPLACE IT WITH THE SAME KIND BUT WITH A STRONGER DRIVE CHAIN. THIS IS NOT THE FIX. THEY DON'T WANT TO HAVE TO REPLACE THE ENGINE IN ORDER TO UPGRADE TO A DIFFERENT TRANNY. SOMEONE PLEASE HELP ALL OF US WITH THIS PROBLEM. *TR

NHTSA ODI #10295798

118,000 miles · Nov 11, 2009
Power Train

I HAVE A 2004 SATURN VUE & THE TRANSMISSION JUST DIED. IT IS A VTI TRANSMISSION & SATURN IS AWARE THAT IT HAS ISSUES. I WOULD THINK WITH SO MANY PEOPLE COMPLAINING ABOUT THE SAME ISSUE THAT A RECALL WOULD HAVE BEEN DONE. NOW I AM STUCK WITH A CAR THAT WILL COST $5,000 TO FIX. *TR

NHTSA ODI #10291854

97,500 miles · Sep 28, 2009
Power Train

TRANSMISSION IN 2004 SATURN VUE HAS GONE OUT TWICE NOW, THE 2ND TRANSMISSION AFTER ONLY 32,000 MILES! *TR

NHTSA ODI #10285571

54,650 miles · Sep 22, 2009
Power Train

MY 2004 SATURN VUE THAT HAS 54600 MILES ON IT AND THE AUTOMATIC TRANSMISSION IS SLIPPING WHEN I DRIVE AT A CONSTANT SPEED IN A RANGE FORM 35 - 55 MILES PER HR. I HAD IN FOR A DIAGNOSIS AT A SATURN DEALERSHIP. THEY SAID IT IS THE TORQUE CONVERTER THAT IS FAULTY AND IT WILL COST $2100 TO REPLACE IT. THIS PART HAS TO BE DEFECTED. …

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MY 2004 SATURN VUE THAT HAS 54600 MILES ON IT AND THE AUTOMATIC TRANSMISSION IS SLIPPING WHEN I DRIVE AT A CONSTANT SPEED IN A RANGE FORM 35 - 55 MILES PER HR. I HAD IN FOR A DIAGNOSIS AT A SATURN DEALERSHIP. THEY SAID IT IS THE TORQUE CONVERTER THAT IS FAULTY AND IT WILL COST $2100 TO REPLACE IT. THIS PART HAS TO BE DEFECTED. I NEVER HAD AN AUTOMATIC TRANSMISSION PROBLEM IN 40 YEARS OF DRIVING CARS. *TR

NHTSA ODI #10284901

70,000 miles · Aug 23, 2009
Power Train

MY 2004 SATURN V6 SATURN VUE HAS STARTED A SHUDDER/GROWLING NOISE IN THE DRIVE TRAIN THAT'S PREVALENT IN THE 20 -25, 30-35MPH, 40 -45MPH AND NOW AT 50-50MPH. OR WHEN MODERATELY ACCELERATION OR COASTING. THE VEHICLE HAD ABOUT 100K MILES ON IT NOW BUT STARTED AROUND 70K. I PURCHASED THE CAR AT 68,500K MILES. THE FREQUENCY OF OCCUR…

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MY 2004 SATURN V6 SATURN VUE HAS STARTED A SHUDDER/GROWLING NOISE IN THE DRIVE TRAIN THAT'S PREVALENT IN THE 20 -25, 30-35MPH, 40 -45MPH AND NOW AT 50-50MPH. OR WHEN MODERATELY ACCELERATION OR COASTING. THE VEHICLE HAD ABOUT 100K MILES ON IT NOW BUT STARTED AROUND 70K. I PURCHASED THE CAR AT 68,500K MILES. THE FREQUENCY OF OCCURRENCE IS DIFFICULT TO PREDICT BUT SEEMS TO BE HAPPENING AS OFTEN AS THOSE SPECIFIC CONDITIONS (MPH/COASTING) PRESENT - DOES NOT HAPPEN WHEN ACCELERATING QUICKLY. I HAVE TAKEN MY CAR TO NUMEROUS SHOPS ENGINE REPAIR, TRANSMISSION, AND OTHER WELL NAMES REPAIR PLACES. ALL OF THEM TELL ME MY CAR IS FINE,BUT THE LAST SHOP WHICH DID THE TRANSMISSION CHECK ON COMPUTER SAID THE ENGINE HAD OVER 1,000 MISS FIRES. I CALLED TO SATURN AND THERE TECH SAID " U DON'T HAVE TO EXPLAIN NO MORE" IT IS THE TORQUE CONVERTER AND I HAVE REPLACED MANY." IF THIS IS SUCH A WELL OCCURRING PROBLEM WHY ISN'T SATURN PAYING FOR THESE REPAIRS. MY CONCERN NOW IS WHEN IT RAINS AND THE CAR STUTTERS I LOSE ALL WHEEL TRACTION GOING UP HEELS AND ON TURNS. I FEEL LIKE I HAVE NO CONTROL. I HAVE READ ONLINE AND FOUND MAY ISSUES THAT ARE THE SAME I BELIEVE SATURN NEEDS TO FIX THESE MANUFACTURING ISSUES AND NOT LEAVE THEM ON THE CONSUMER. I SPENT $10,000 ON MY SATURN AND JUST FINISHED COLLEGE I DO NOT HAVE $4,5000 TO SPEND ON A CAR THAT IS ONLY WORTH $9,000 -$7,000 BLUE BOOK. *TR

NHTSA ODI #10281469

35,000 miles · Jun 25, 2009
Power TrainService Brakes, HydraulicUnknown Or Other

TL*THE CONTACT OWNS A 2004 SATURN VUE. WHILE DRIVING 35 MPH, THE VEHICLE BEGAN MAKING A LOUD NOISE. ON THREE OCCASIONS, THE DEALER STATED THAT THE VEHICLE DID NOT MAKE ENOUGH NOISE FOR THEM TO MAKE AN UNSPECIFIED REPAIR. THE CONTACT HAS BEEN ABLE TO DRIVE THE VEHICLE DESPITE THE NOISE. THE DEALER REFUSED TO DIAGNOSE THE COMP…

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TL*THE CONTACT OWNS A 2004 SATURN VUE. WHILE DRIVING 35 MPH, THE VEHICLE BEGAN MAKING A LOUD NOISE. ON THREE OCCASIONS, THE DEALER STATED THAT THE VEHICLE DID NOT MAKE ENOUGH NOISE FOR THEM TO MAKE AN UNSPECIFIED REPAIR. THE CONTACT HAS BEEN ABLE TO DRIVE THE VEHICLE DESPITE THE NOISE. THE DEALER REFUSED TO DIAGNOSE THE COMPUTER TO DETERMINE THE CAUSE OF THE FAILURE. THE NOISE SOUNDED AS IF A COMPONENT UNDERNEATH THE VEHICLE WAS MAKING CONTACT WITH THE GROUND. THE DEALER STATED THAT THEY COULD NOT FIND ANY FAILURES DURING THE TEST DRIVE, BUT THEY HEARD THE NOISE. THE FAILURE MILEAGE WAS 35,000 AND CURRENT MILEAGE WAS 100,000. UPDATED 07/28/09 *BF THE CONSUMER STATED THE NOISE WAS COMING FROM INSIDE THE TRANSMISSION. THE FRONT ROTORS WERE REPLACED. UPDATED 07/31/09.*JB

NHTSA ODI #10274974

95,000 miles · May 26, 2009
Power Train

TL*THE CONTACT OWNS A 2004 SATURN VUE. THE CONTACT STATED THAT THE VEHICLE CANNOT BE SHIFTED INTO GEAR PROPERLY. WHEN PLACED INTO DRIVE, THE SHIFTER DOES NOT STAY IN PLACE. THE FIRST TIME THE TRANSMISSION FAILED, IT WAS REPAIRED AT THE CONTACT'S EXPENSE. THE TRANSMISSION FAILED AGAIN, BUT HAS NOT YET BEEN REPAIRED. ON MAY 2…

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TL*THE CONTACT OWNS A 2004 SATURN VUE. THE CONTACT STATED THAT THE VEHICLE CANNOT BE SHIFTED INTO GEAR PROPERLY. WHEN PLACED INTO DRIVE, THE SHIFTER DOES NOT STAY IN PLACE. THE FIRST TIME THE TRANSMISSION FAILED, IT WAS REPAIRED AT THE CONTACT'S EXPENSE. THE TRANSMISSION FAILED AGAIN, BUT HAS NOT YET BEEN REPAIRED. ON MAY 22, 2009, THE VEHICLE WAS TAKEN TO THE DEALER; HOWEVER, IT HAS NOT YET BEEN DIAGNOSED. THE MANUFACTURER IS CURRENTLY BEING SUED BY CONSUMERS DUE TO THE TRANSMISSION FAILURES. THE CONSUMERS FEEL THAT THEY ARE NOT RELIABLE. THE CONTACT IS STILL WAITING FOR A RESPONSE FROM THE DEALER REGARDING THE REPAIR OF HER VEHICLE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 95,000 AND CURRENT MILEAGE WAS 167,000.

NHTSA ODI #10269943

Official recalls

2

14V490000 · Electrical System:ignition

Aug 8, 2014

General Motors LLC (GM) is recalling certain model year 2002-2004 Saturn Vue vehicles manufactured September 11, 2001, to April 6, 2004. In the affected vehicles, it may be possible for the key to be removed from the ignition when the ignition is not in the "Off" position.

Consequence & remedy

Consequence: If the key can be removed from the ignition when the ignition is not in the "off" position, the vehicle could roll away: (a) for an automatic transmission, if the transmission is not in the "Park" position; or (b) for a manual transmission, if the parking brake is not engaged and the transmission is not in the "Reverse" position. This potential for rollaway increases the risk for a crash and occupant or pedestrian injuries.

Remedy: GM will notify owners, and dealers will inspect the vehicle to see if the key can be pulled out when the ignition is off. If it can, dealers will replace the ignition cylinder and keys, free of charge. The recall began in October 2014. Owners may contact Saturn customer service at 1-800-553-6000. GM's number for this recall is 14506. Note: Until a vehicle has been remedied, owners and operators are advised that when exiting, to be sure that the vehicle is in "Park," or in the case of a manual transmission, that the vehicle is in the "Reverse" position and the parking brake is engaged.

03V519000 · Equipment:other:labels

Dec 19, 2003

CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 3.5L V6 (L66) ENGINES FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 120, "TIRE SELECTION AND RIMS FOR VEHICLES OTHER THAN PASSENGER CARS." THE FRONT AND REAR WHEEL RIM SIZE SPECIFICATIONS ON THE TIRE/CERTIFICATION LABEL ARE NOT CORRECT. THE PRINTED WHEEL RIM DESIGNATION SPECIFIED A 16-INCH WHEEL WHEN A 17-INCH WHEEL DESIGNATION WAS REQUIRED.

Consequence & remedy

Consequence: IF THE WHEEL RIM SIZE IS INCORRECTLY PRINTED ON A TIRE/CERTIFICATION LABEL, A SERVICE TECHNICIAN WHO SOLELY USES THE TIRE/CERTIFICATION LABEL FOR SERVICE INFORMATION MAY ATTEMPT TO REPLACE A DAMAGED WHEEL WITH AN INCORRECT WHEEL.

Remedy: OWNERS WILL BE PROVIDED WITH A CORRECTED LABEL AND INSTALLATION INSTRUCTIONS. OWNER NOTIFICATION BEGAN ON DECEMBER 15, 2003. OWNERS SHOULD CONTACT SATURN AT 1-800-553-6000.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

1

PE04052 · Rear Suspension Toe Control Link

Opened Jul 22, 2004 · Closed Nov 1, 2004

Status: closed (inferred from source dates) · Suspension; Suspension:rear

THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED THIS PRELIMINARY EVALUATION TO INVESTIGATE ALLEGATIONS OF REAR SUSPENSION FAILURE IN THE SUBJECT VEHICLES DURING CERTAIN SEVERE DRIVING MANEUVERS.THE INVESTIGATION WAS PROMPTED BY NHTSA-CONDUCTED NCAP DYNAMIC ROLLOVER TEST INCIDENTS INVOLVING MY 2004 SATURN VUE VEHICLES AND ONE CONSUMER COMPLAINT THAT ALLEGED WHEN RECOVERING FROM A ROAD EDGE DEPARTURE, THE LEFT-REAR WHEEL OF A MY 2003 SATURN VUE ?BENT UNDERNEATH THE VEHICLE,? RESULTING IN A ROLLOVER CRASH.ODI ANALYSIS INDICATES THAT REAR SUSPENSION FAILURE DURING THE NCAP TESTS WAS THE RESULT OF WHEEL RIM-PAVEMENT CONTACT TRANSMITTING SIGNIFICANT COMPRESSIVE FORCES TO THE TOE CONTROL LINK, THUS CAUSING IT TO BUCKLE.THIS FAILURE OCCURRED AT LOW SPEED DURING A SEVERE TEST USED TO ASSESS ROLL STABILITY.THE FORCES GENERATED DURING THIS TYPE OF WHEEL-RIM PAVEMENT CONTACT ARE MORE THAN SIX TIMES THE GREATEST FORCES MEASURED DURING GM?S MOST SEVERE VEHICLE DEVELOPMENT AND VALIDATION TESTING.ODI INSPECTION AND ANALYSIS OF CONSUMER COMPLAINT VEHICLES SHOWED THAT DAMAGE TO THE TOE CONTROL LINK APPEARED TO BE THE RESULT OF VEHICLE CRASHES AND DID NOT PRECIPITATE THE CRASHES.TO DATE, ODI IS AWARE OF NO VEHICLE CRASHES OR ROLLOVER INCIDENTS RELATED TO THE ALLEGED DEFECT.ADDITIONALLY, THE MANUFACTURER HAS NOTIFIED THE AGENCY THAT IT IS CONDUCTING A VOLUNTARY CUSTOMER SATISFACTION SERVICE CAMPAIGN TO STRENGTHEN THE REAR SUSPENSION OF THE SUBJECT VEHICLES.A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED. ACCORDINGLY, THIS INVESTIGATION IS CLOSED. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST. THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE SUMMARY REPORT ATTACHED FOR FURTHER DETAIL.

Additional source detail variants (2)

Suspension

THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED THIS PRELIMINARY EVALUATION TO INVESTIGATE ALLEGATIONS OF REAR SUSPENSION FAILURE IN THE SUBJECT VEHICLES DURING CERTAIN SEVERE DRIVING MANEUVERS.THE INVESTIGATION WAS PROMPTED BY NHTSA-CONDUCTED NCAP DYNAMIC ROLLOVER TEST INCIDENTS INVOLVING MY 2004 SATURN VUE VEHICLES AND ONE CONSUMER COMPLAINT THAT ALLEGED WHEN RECOVERING FROM A ROAD EDGE DEPARTURE, THE LEFT-REAR WHEEL OF A MY 2003 SATURN VUE ?BENT UNDERNEATH THE VEHICLE,? RESULTING IN A ROLLOVER CRASH.ODI ANALYSIS INDICATES THAT REAR SUSPENSION FAILURE DURING THE NCAP TESTS WAS THE RESULT OF WHEEL RIM-PAVEMENT CONTACT TRANSMITTING SIGNIFICANT COMPRESSIVE FORCES TO THE TOE CONTROL LINK, THUS CAUSING IT TO BUCKLE.THIS FAILURE OCCURRED AT LOW SPEED DURING A SEVERE TEST USED TO ASSESS ROLL STABILITY.THE FORCES GENERATED DURING THIS TYPE OF WHEEL-RIM PAVEMENT CONTACT ARE MORE THAN SIX TIMES THE GREATEST FORCES MEASURED DURING GM?S MOST SEVERE VEHICLE DEVELOPMENT AND VALIDATION TESTING.ODI INSPECTION AND ANALYSIS OF CONSUMER COMPLAINT VEHICLES SHOWED THAT DAMAGE TO THE TOE CONTROL LINK APPEARED TO BE THE RESULT OF VEHICLE CRASHES AND DID NOT PRECIPITATE THE CRASHES.TO DATE, ODI IS AWARE OF NO VEHICLE CRASHES OR ROLLOVER INCIDENTS RELATED TO THE ALLEGED DEFECT.ADDITIONALLY, THE MANUFACTURER HAS NOTIFIED THE AGENCY THAT IT IS CONDUCTING A VOLUNTARY CUSTOMER SATISFACTION SERVICE CAMPAIGN TO STRENGTHEN THE REAR SUSPENSION OF THE SUBJECT VEHICLES.A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED. ACCORDINGLY, THIS INVESTIGATION IS CLOSED. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST. THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE SUMMARY REPORT ATTACHED FOR FURTHER DETAIL.

Suspension:rear

THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED THIS PRELIMINARY EVALUATION TO INVESTIGATE ALLEGATIONS OF REAR SUSPENSION FAILURE IN THE SUBJECT VEHICLES DURING CERTAIN SEVERE DRIVING MANEUVERS.THE INVESTIGATION WAS PROMPTED BY NHTSA-CONDUCTED NCAP DYNAMIC ROLLOVER TEST INCIDENTS INVOLVING MY 2004 SATURN VUE VEHICLES AND ONE CONSUMER COMPLAINT THAT ALLEGED WHEN RECOVERING FROM A ROAD EDGE DEPARTURE, THE LEFT-REAR WHEEL OF A MY 2003 SATURN VUE ?BENT UNDERNEATH THE VEHICLE,? RESULTING IN A ROLLOVER CRASH.ODI ANALYSIS INDICATES THAT REAR SUSPENSION FAILURE DURING THE NCAP TESTS WAS THE RESULT OF WHEEL RIM-PAVEMENT CONTACT TRANSMITTING SIGNIFICANT COMPRESSIVE FORCES TO THE TOE CONTROL LINK, THUS CAUSING IT TO BUCKLE.THIS FAILURE OCCURRED AT LOW SPEED DURING A SEVERE TEST USED TO ASSESS ROLL STABILITY.THE FORCES GENERATED DURING THIS TYPE OF WHEEL-RIM PAVEMENT CONTACT ARE MORE THAN SIX TIMES THE GREATEST FORCES MEASURED DURING GM?S MOST SEVERE VEHICLE DEVELOPMENT AND VALIDATION TESTING.ODI INSPECTION AND ANALYSIS OF CONSUMER COMPLAINT VEHICLES SHOWED THAT DAMAGE TO THE TOE CONTROL LINK APPEARED TO BE THE RESULT OF VEHICLE CRASHES AND DID NOT PRECIPITATE THE CRASHES.TO DATE, ODI IS AWARE OF NO VEHICLE CRASHES OR ROLLOVER INCIDENTS RELATED TO THE ALLEGED DEFECT.ADDITIONALLY, THE MANUFACTURER HAS NOTIFIED THE AGENCY THAT IT IS CONDUCTING A VOLUNTARY CUSTOMER SATISFACTION SERVICE CAMPAIGN TO STRENGTHEN THE REAR SUSPENSION OF THE SUBJECT VEHICLES.A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED. ACCORDINGLY, THIS INVESTIGATION IS CLOSED. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST. THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE SUMMARY REPORT ATTACHED FOR FURTHER DETAIL.