NHTSA owner reports · September 18, 2026 snapshot.
Structure complaints
10 reportsClear category filter190,000 miles · Sep 18, 2014
Electrical SystemStructureFire
VEHICLE WAS DELIVERED TO LOCAL CAR DEALERSHIP FOR GM FACTORY WARRANTY RECALLS. THE CAR WAS BEING DRIVEN BY TWO SERVICE TECHNICIANS WHEN THE VEHICLE IGNITED IN THE TRUNK AND REAR SEAT AREA. THE FIRE DEPARTMENT DETERMINED THAT THE CAUSE OF THE FIRE WERE THE REAR BREAK LINES THAT HAD SAGGED ONTO THE EXHAUST SYSTEM. SERVICE T…
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VEHICLE WAS DELIVERED TO LOCAL CAR DEALERSHIP FOR GM FACTORY WARRANTY RECALLS. THE CAR WAS BEING DRIVEN BY TWO SERVICE TECHNICIANS WHEN THE VEHICLE IGNITED IN THE TRUNK AND REAR SEAT AREA. THE FIRE DEPARTMENT DETERMINED THAT THE CAUSE OF THE FIRE WERE THE REAR BREAK LINES THAT HAD SAGGED ONTO THE EXHAUST SYSTEM. SERVICE TECHNICIANS WERE UNAWARE OF THE WORK TO BE DONE ON THE VEHICLE. THE VEHICLE WAS SUPPOSED TO RECEIVE NHTSA RECALLS 14V047, 14V171, AND 14V153. NONE OF THE RECALLS WERE FURNISHED WHILE IN THE POSSESSION OF THE CAR DEALERSHIP AND COULD POSSIBLY HAVE CONTRIBUTED TO THE FIRE. *TR
NHTSA ODI #10637299
17,000 miles · Aug 16, 2014
Service BrakesSteeringStructureCrashInjury
I BELIEVE THAT THE POWER STEERING ISSUE (RECALLED RECENTLY AND RECEIVED LETTER) CAUSED MY VEHICLE TO BE VERY HARD TO CONTROL ON A DOWNSLOPE HILL AT 12 MPH COMING UP TO RED LIGHT. MY CAR WENT FROM THE RIGHT LANE TO THE LEFT LAND OF 4 LANE STREET AND I HIT CAR IN FRONT OF ME. NOW, HAVING RECEIVED INFORMATION TODAY ABOUT THE …
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I BELIEVE THAT THE POWER STEERING ISSUE (RECALLED RECENTLY AND RECEIVED LETTER) CAUSED MY VEHICLE TO BE VERY HARD TO CONTROL ON A DOWNSLOPE HILL AT 12 MPH COMING UP TO RED LIGHT. MY CAR WENT FROM THE RIGHT LANE TO THE LEFT LAND OF 4 LANE STREET AND I HIT CAR IN FRONT OF ME. NOW, HAVING RECEIVED INFORMATION TODAY ABOUT THE POWER STEERING RECALL, I HAVE AN APPT. AT MY LOCAL DEALERSHIP TO CHECK ON THE ALIGNMENT/SUSPENSION AND THE PIECE OF METAL THAT I BELIEVE TO BE BRAKE PAD THAT A FEW HOURS LATER SHOT OUT AND HIT CAR NEXT TO ME IN A PARKING LOT WHEN I APPLIED BRAKES AND TURNED OFF VEHICLE IGNITION. I WILL KNOW MORE OF WHAT HAPPENED ONCE DEALERSHJP RUNS DIAGNOSTICS. *TR
NHTSA ODI #10625771
Mileage unknown · Apr 7, 2014
Air BagsEngineStructureCrashInjury
MY DAUGHTER WAS DRIVING TO WORK THROUGH A WINTRY MIX PRECIPITATION WHEN SHE LOST CONTROL, WAS TURNED TO THE RIGHT INTO A GUARDRAIL, WHICH HEAVILY DAMAGED THE FRONT END AND CAUSED HER TO SPIN COMING TO A STOP ON THE ROAD. THE DAMAGE SEEMS LIKE IT SHOULD HAVE CAUSED AIRBAG DEPLOYMENT, BUT THE AIRBAG DID NOT, AND SHE STRUCK HER HE…
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MY DAUGHTER WAS DRIVING TO WORK THROUGH A WINTRY MIX PRECIPITATION WHEN SHE LOST CONTROL, WAS TURNED TO THE RIGHT INTO A GUARDRAIL, WHICH HEAVILY DAMAGED THE FRONT END AND CAUSED HER TO SPIN COMING TO A STOP ON THE ROAD. THE DAMAGE SEEMS LIKE IT SHOULD HAVE CAUSED AIRBAG DEPLOYMENT, BUT THE AIRBAG DID NOT, AND SHE STRUCK HER HEAD ON THE STEERING WHEEL. SHE FELT AS THOUGH SHE HIT A PATCH OF SLUSH THAT PUSHED HER TO THE RIGHT. THE VEHICLE IS A TOTAL LOSS AND IN CUSTODY OF MY INSURER. THE FOLLOWING DAY I RECEIVED IN THE MAIL THE GM RECALL 14063 (14V-047). MY CONCERN IS THAT IS FAILURE OF THE IGNITION SWITCH, CAUSING THE ENGINE TO STOP TURNING AND THE AIRBAG TO DISABLE COULD HAVE CAUSED THE LOSS OF CONTROL, AND THE SUBSEQUENT MINOR NECK INJURY, AND THE TOTAL LOSS OF AN OTHERWISE SOUND VEHICLE. MY INSURER WAS GIVEN THE RECALL INFORMATION AND AFTER REVIEW DECIDED I SHOULD MOVE FORWARD WITH A CLAIM AGAINST THE MANUFACTURER, AND THIS AVENUE IS DETAILED ON PAGE TWO OF MY RECALL MAILING. THANK YOU. *TR
NHTSA ODI #10577828
Mileage unknown · Oct 5, 2012
SteeringStructure
MY CAR LEAKS IN THE ROOF WHEN ITS RAINS AND HAS STAINED MY INTERIOR ROOF. MY POWER STEERING WENT OUT AND ON THE DISPLAY IT WAS PWR STEERING. MY OUTSIDE TRIM NEAR WINDOWS IS WARPED. MY SUNROOF DOESNT WORK IT WONT OPEN. *TR
NHTSA ODI #10478804
28,000 miles · Apr 29, 2010
Structure
METAL FATIGUE ON PASSENGER CAR DOOR OF SATURN ION QUAD COUPE REDLINE, WHERE HINGE ATTACHES: THE PROBLEM OCCURRED OVER A PERIOD OF 2 YEARS DURING WHICH TIME I WOULD OPEN AND CLOSE THE DOOR EACH DAY A MINIMUM OF 10-12 TIMES TO STRAP MY INFANT INTO HIS CARSEAT. THE DOOR METAL CRACKED AND BEGAN TO SEPARATE FROM THE REST OF THE MET…
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METAL FATIGUE ON PASSENGER CAR DOOR OF SATURN ION QUAD COUPE REDLINE, WHERE HINGE ATTACHES: THE PROBLEM OCCURRED OVER A PERIOD OF 2 YEARS DURING WHICH TIME I WOULD OPEN AND CLOSE THE DOOR EACH DAY A MINIMUM OF 10-12 TIMES TO STRAP MY INFANT INTO HIS CARSEAT. THE DOOR METAL CRACKED AND BEGAN TO SEPARATE FROM THE REST OF THE METAL, TO THE POINT WHERE THE DOOR IS READ TO DROP OFF THE HINGE. I BROUGHT THE VEHICLE TO A GM DEALER IN RESPONSE TO A RECALL ON THE CATALYTIC CONVERTER, AT WHICH TIME I REQUESTED THEM TO LOOK AT THE DOOR. THE DEALERSHIP HAD NEVER SEEN ANYTHING LIKE IT. HOWEVER, THEY CONCLUDED THAT IT WAS NOT THEIR RESPONSIBILITY SINCE THEY WERE UNABLE TO DISPROVE THE DOOR HAD NOT BEEN FORCEFULLY PUSHED BACKWARDS. *TR
NHTSA ODI #10328072
33,316 miles · Sep 3, 2009
Electrical SystemPower TrainStructure
2-02-07 KEY STUCK IN IGNITION...CAR WOULD NOT TURN OFF.... IGNITION REPLACED 33,316 MILES 01-14-08 TRANSMISSION REPLACED 50,728 MILES 12-20-08 CAR WOULDN'T START...CLUTCH SWITCH REPLACED 50,728 MILES 8-26-08 SUN ROOF DRAIN CLOGGED $199.88 59,893 MILES 8-10-09 CAR WOULD NOT START..REPLACED IGNITION SWITCH 2ND TIME 72,…
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2-02-07 KEY STUCK IN IGNITION...CAR WOULD NOT TURN OFF.... IGNITION REPLACED 33,316 MILES 01-14-08 TRANSMISSION REPLACED 50,728 MILES 12-20-08 CAR WOULDN'T START...CLUTCH SWITCH REPLACED 50,728 MILES 8-26-08 SUN ROOF DRAIN CLOGGED $199.88 59,893 MILES 8-10-09 CAR WOULD NOT START..REPLACED IGNITION SWITCH 2ND TIME 72,615 MILES CAR WAS BOUGHT NEW OFF LOT IN 2005... TOWED 4 TIMES IN 4YEARS! *TR
NHTSA ODI #10282805
Mileage unknown · Mar 12, 2008
Structure
THE SIDE DOOR PANELS OF CAR ARE BUCKLING, DISTORTING AND MELTING....PAINT IS BUBBLING. DUE TO EXTREME HEAT FROM THE SUN REFLECTION OFF HOUSE WINDOWS CLAIMS SATURN. DAMAGE IS TOTALING ALMOST $3,000.00 CONTINUES TO GET WORSE EVERDAY AND IS GROWING ACROSS THE CAR PANELS. EVEN THOUGH IT IS STILL UNDER WARRANTY, SATURN WILL NOT P…
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THE SIDE DOOR PANELS OF CAR ARE BUCKLING, DISTORTING AND MELTING....PAINT IS BUBBLING. DUE TO EXTREME HEAT FROM THE SUN REFLECTION OFF HOUSE WINDOWS CLAIMS SATURN. DAMAGE IS TOTALING ALMOST $3,000.00 CONTINUES TO GET WORSE EVERDAY AND IS GROWING ACROSS THE CAR PANELS. EVEN THOUGH IT IS STILL UNDER WARRANTY, SATURN WILL NOT PAY DENYING IT'S A WARRANTY ISSUE. CAR HAS NEVER BEEN IN AN ACCIDENT OR NEAR ANY FIRES...THERE ARE NO BURN MARKS ON CAR.....EVERYONE SAYS THEY HAVE NEVER SEEN ANYTHING LIKE IT. *TR
NHTSA ODI #10220985
33,000 miles · Aug 20, 2007
Electrical SystemEquipmentStructure
I PURCHASED A 2005 SATURN ION WITH 32 MILES ON IT JULY 11, 2005. ON SEPTEMBER 22, 2005 WHILE DRIVING MY DAUGHTER TO SCHOOL IN THE RAIN, THE CAR STALLED AND BEGAN TO FILL WITH WATER FROM THE FLOOR UP. I HAD IT TOWED TO THE DEALER FOR REPAIR AND WAS TOLD THE LEFT FRON SUNROOF DRAIN HOSE WAS PLUGGED. THEY SAID THIS CAUSED AN ELE…
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I PURCHASED A 2005 SATURN ION WITH 32 MILES ON IT JULY 11, 2005. ON SEPTEMBER 22, 2005 WHILE DRIVING MY DAUGHTER TO SCHOOL IN THE RAIN, THE CAR STALLED AND BEGAN TO FILL WITH WATER FROM THE FLOOR UP. I HAD IT TOWED TO THE DEALER FOR REPAIR AND WAS TOLD THE LEFT FRON SUNROOF DRAIN HOSE WAS PLUGGED. THEY SAID THIS CAUSED AN ELECTRICAL PROBLEM WHICH CAUSED THE STALL. THE SERVICE DEPT. SAID THEY CLEANED THE DRAIN HOSE AND ALL WAS OK. WELL, WE HAD A HEAVY RAIN, NOT THE FIRST SINCE 11/2005, ON AUGUST 18, 2007. I WAS ABLE TO START THE CAR, BUT IT STALLED RIGHT AWAY. IN ADDITION, THE FLOOR ON THE DRIVER'S SIDE WAS WET. THIS OCCURRED ON A SATURDAY AND BY MONDAY WHEN THE CAR WAS TOWED TO THE SATURN DEALERSHIP, THERE WAS A "POND" OF WATER ON THE FLOOR OF THE CAR. IN ADDITION, THE CD PLAYER HAS BEEN REPLACED BECAUSE IT ATE CD'S. THE NEW RADIO WORKED OK FOR ABOUT 6 MONTH'S, BUT IS NOW UNABLE TO PICK UP RECEPTION TO ANY STATION. ALSO, AT ONE TIME, THE DRIVER'S SIDE DOOR BECAME JAMMED AND COULD NOT BE OPENED FROM THE INSIDE OR OUTSIDE. THE LOCK ROD AND INSIDE DOOR HANDLE WERE BENT. AT THE SAME TIME WATER WAS LEAKING THROUGH THE DRIVER'S SIDE WINDOW AND THE WINDOW WAS OFF THE TRACK AND FALLING INTO THE DOOR. THIS WAS ALSO REPAIRED BY THE DEALER BECAUSE I PURCHASED THE EXTENDED WARRANTY. THIS CAR HAS BEEN NOTHING BUT TROUBLE AND I REGRET PURCHASING IT. I HAVE NEVER HAD SO MANY PROBLEMS WITH A NEW CAR AND I WOULD NOT RECOMMEND THIS CAR TO ANYONE. *TR
NHTSA ODI #10200200
7,500 miles · Aug 14, 2005
Structure
DOOR PANELS CRACKED DURING EXTREME HEAT CO WORKER POINTED OUT THAT THERE WAS A CRACK ON MY DRIVERS SIDE PASSENGER SIDE AND REAR PASSENGER SIDE DOOR THE CRACK ON THE REAR DOOR EVENTUALLY BECAME A WHOLE CHUNK VEHICLE HAS BEEN IN NO ACCIDENTS. *NM
NHTSA ODI #10132772
101 miles · Mar 1, 2005
Structure
CAR PURCHASED ON 2/26/05. FIRST TIME DRIVEN ON HIGHWAY, A 20" PIECE OF THE RAIN DRIP PANEL FLEW OFF. DEALER STATES CAR MUST HAVE BEEN HIT BY ROCK, BUT THERE WAS NO OTHER TRAFFIC IN FRONT OF VEHICLE. DEALER ALSO SAID THIS IS "EXPECTED BEHAVIOR" IF HIT BY DEBRIS AT OVER 35 MPH. IF HIT BY DEBRIS, WAS SMALL ENOUGH THAT THERE WAS NO …
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CAR PURCHASED ON 2/26/05. FIRST TIME DRIVEN ON HIGHWAY, A 20" PIECE OF THE RAIN DRIP PANEL FLEW OFF. DEALER STATES CAR MUST HAVE BEEN HIT BY ROCK, BUT THERE WAS NO OTHER TRAFFIC IN FRONT OF VEHICLE. DEALER ALSO SAID THIS IS "EXPECTED BEHAVIOR" IF HIT BY DEBRIS AT OVER 35 MPH. IF HIT BY DEBRIS, WAS SMALL ENOUGH THAT THERE WAS NO NOISE UPON IMPACT, NOR WAS IT VISIBLE. SINCE THERE WERE NO VEHICLES TO THE SIDE OR FRONT OF VEHICLE, WE BELIEVE THIS PANEL IS DEFECTIVE. DEALER REFUSES TO REPAIR, AND QUOTES $782 TO FIX. OTHER BODY SHOPS ARE CONSIDERABLY LESS. IF THIS BEHAVIOR IS "EXPECTED" SATURN FALSELY ADVERTISES DURABILITY OF THE VEHICLE, AS THEIR ADS DEPICT GOLF BALLS HITTING THE VEHICLE WITH NO DAMAGE. FURTHER IF THIS IS "EXPECTED" THIS VEHICLE IS A DANGER TO OTHERS AROUND IT ON THE ROAD, IF SATURN BELIEVES IT IS NORMAL AND EXPECTED FOR 20" CHUNKS OF THE VEHICLE TO FLY OFF. *JB
NHTSA ODI #10112334
Official recalls
3Apr 10, 2014
General Motors LLC (GM) is recalling certain model year 2005-2010 Chevrolet Cobalt, 2006-2011 Chevrolet HHR, 2007-2010 Pontiac G5, 2006-2010 Pontiac Solstice, 2003-2007 Saturn Ion, and 2007-2010 Saturn Sky vehicles. In the affected vehicles, the key can be removed from the ignition when the ignition is not in the "Off" position.
Consequence & remedy
Consequence: If the key can be removed from the ignition when the ignition is not in the "off" position, the vehicle could roll away: (a) for an automatic transmission, if the transmission is not in the "Park" position; or (b) for a manual transmission, if the parking brake is not engaged and the transmission is not in the "Reverse" position. This potential for rollaway increases the risk for a crash and occupant or pedestrian injuries.
Remedy: General Motors will notify owners, and for vehicles that were built with the defective ignition cylinder and have not previously had the ignition cylinder replaced with the redesigned part, dealers will replace the ignition cylinder and cut and, if necessary, re-learn two ignition/door keys for each vehicle. For vehicles that were built with the redesigned ignition cylinder or had the ignition cylinder replaced with the redesigned part, dealers will cut and, if necessary, re-learn two ignition/door keys for each vehicle. The recall began on April 18, 2014. Chevrolet owners may contact General Motors at 1-800-222-1020, Pontiac owners at 1-800-762-2737, and Saturn owners at 1-800-553-6000. General Motors' number for this recall is 14113 for the ignition lock cylinder and key replacement, and 14133 for only key replacements. Note: Until a vehicle has been remedied, owners and operators are advised that when exiting, to be sure that the vehicle is in "Park," or in the case of a manual transmission, that the vehicle is in the "Reverse" position and the parking brake is engaged.
Mar 31, 2014
General Motors LLC (GM) is recalling certain model year 2004-2006 and 2008-2009 Chevrolet Malibu, 2004-2006 Malibu Maxx, 2009-2010 HHR (non-turbo), 2010 Cobalt, 2008-2009 Saturn Aura and 2004-2007 Ion, and 2005-2009 Pontiac G6. In the affected vehicles, there may be a sudden loss of electric power steering (EPS) assist that could occur at any time while driving.
Consequence & remedy
Consequence: If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will perform one of four bulletins. Parts are not currently available. GM expects to send an interim notification around May 28, 2014. When parts are available, owners will be mailed a second letter to come in to have the applicable bulletin applied. Bulletin 14115 covers model year 2004-2007 Saturn Ion, 2009-2010 Chevrolet HHR and 2010 Chevrolet Cobalts. Dealers will replace the EPS motor. Bulletin 14116 covers model year 2004-2006 Chevrolet Malibu and Malibu Maxx, 2005-2006 Pontiac G6 and 2008-2009 Chevrolet Malibu, Pontiac G6 and Saturn Aura built from March 1, 2008, through June 27, 2008. Dealers will replace the torque sensor assembly. Bulletin 14117 covers model year 2008 Chevrolet Malibu, Pontiac G6 and Saturn Aura built from February 1, 2008, through February 28, 2008. Dealers will replace the torque sensor assembly and EPS motor controller unit. Bulletin 14118 covers model year 2008 Chevrolet Malibu, Pontiac G6 and Saturn Aura built from October 1, 2007, through January 31, 2008. Dealers will replace the EPS motor controller unit. The recall began on July 17, 2014. Owners may contact Chevrolet at 1-800-630-2438, Saturn at 1-800-553-6000, and Pontiac at 1-800-620-7668. GM's number for this recall is N140115. Note: GM bulletin number 14119 will be implemented for model year 2006-2008 and early production of 2009 Chevrolet HHR (non-turbo) and model year 2003 Saturn ION to provide EPS Motor replacement for the life of the vehicle.
Feb 10, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on February 10, 2014 that they are recalling 619,122 model year 2005-2007 Chevrolet Cobalt, and 2007 Pontiac G5 vehicles. On February 25, 2014, GM increased the recall to include an additional 748,024 model year 2006-2007 Chevrolet HHR and Pontiac Solstice vehicles and 2003-2007 Saturn Ion vehicles and 2007 Saturn Sky vehicles. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine. On March 27, 2014, GM notified the agency that the defective ignition switches may have been used as service replacement parts on other vehicles, and as a result GM will be recalling certain model year 2008-2010 Chevrolet Cobalt, Saturn Sky, and Pontiac G5 and Solstice, and 2008-2011 Chevrolet HHR vehicles. The part numbers for the service parts are 10392423 (a/k/a ACDelco D1461F), 10392737, 15857948, 15854953, 15896640, and 25846762. This expansion represents an additional 823,788 vehicles.
Consequence & remedy
Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will replace the ignition switch, free of charge. An interim notification was issued to owners of 2007 and earlier models on March 10, 2014, informing them of the safety defect. Owners of 2008 and later vehicles will be mailed an interim letter on April 21, 2014. All affected owners will receive another letter once parts are available. The recall began on April 18, 2014. Owners may contact Chevrolet at 1-800-222-1020, Pontiac at 1-800-762-2737 or Saturn at 1-800-553-6000. GM's number for the initial recall is 13454 and 14063 for the expansion. GMs recall number for the vehicles that may have received the replacement parts is 14092. Note: Until the recall repairs have been performed, it is very important that customers remove all items from their key rings, leaving only the vehicle key. The key fob (if applicable), should also be removed from the key ring. Always wear your seatbelt.
Additional source detail variants (2)
Air Bags
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on February 10, 2014 that they are recalling 619,122 model year 2005-2007 Chevrolet Cobalt, and 2007 Pontiac G5 vehicles. On February 25, 2014, GM increased the recall to include an additional 748,024 model year 2006-2007 Chevrolet HHR and Pontiac Solstice vehicles and 2003-2007 Saturn Ion vehicles and 2007 Saturn Sky vehicles. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine. On March 27, 2014, GM notified the agency that the defective ignition switches may have been used as service replacement parts on other vehicles, and as a result GM will be recalling certain model year 2008-2010 Chevrolet Cobalt, Saturn Sky, and Pontiac G5 and Solstice, and 2008-2011 Chevrolet HHR vehicles. The part numbers for the service parts are 10392423 (a/k/a ACDelco D1461F), 10392737, 15857948, 15854953, 15896640, and 25846762. This expansion represents an additional 823,788 vehicles.
Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will replace the ignition switch, free of charge. An interim notification was issued to owners of 2007 and earlier models on March 10, 2014, informing them of the safety defect. Owners of 2008 and later vehicles will be mailed an interim letter on April 21, 2014. All affected owners will receive another letter once parts are available. The recall began on April 18, 2014. Owners may contact Chevrolet at 1-800-222-1020, Pontiac at 1-800-762-2737 or Saturn at 1-800-553-6000. GM's number for the initial recall is 13454 and 14063 for the expansion. GMs recall number for the vehicles that may have received the replacement parts is 14092. Note: Until the recall repairs have been performed, it is very important that customers remove all items from their key rings, leaving only the vehicle key. The key fob (if applicable), should also be removed from the key ring. Always wear your seatbelt.
Electrical System:ignition:switch
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on February 10, 2014 that they are recalling 619,122 model year 2005-2007 Chevrolet Cobalt, and 2007 Pontiac G5 vehicles. On February 25, 2014, GM increased the recall to include an additional 748,024 model year 2006-2007 Chevrolet HHR and Pontiac Solstice vehicles and 2003-2007 Saturn Ion vehicles and 2007 Saturn Sky vehicles. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine. On March 27, 2014, GM notified the agency that the defective ignition switches may have been used as service replacement parts on other vehicles, and as a result GM will be recalling certain model year 2008-2010 Chevrolet Cobalt, Saturn Sky, and Pontiac G5 and Solstice, and 2008-2011 Chevrolet HHR vehicles. The part numbers for the service parts are 10392423 (a/k/a ACDelco D1461F), 10392737, 15857948, 15854953, 15896640, and 25846762. This expansion represents an additional 823,788 vehicles.
Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will replace the ignition switch, free of charge. An interim notification was issued to owners of 2007 and earlier models on March 10, 2014, informing them of the safety defect. Owners of 2008 and later vehicles will be mailed an interim letter on April 21, 2014. All affected owners will receive another letter once parts are available. The recall began on April 18, 2014. Owners may contact Chevrolet at 1-800-222-1020, Pontiac at 1-800-762-2737 or Saturn at 1-800-553-6000. GM's number for the initial recall is 13454 and 14063 for the expansion. GMs recall number for the vehicles that may have received the replacement parts is 14092. Note: Until the recall repairs have been performed, it is very important that customers remove all items from their key rings, leaving only the vehicle key. The key fob (if applicable), should also be removed from the key ring. Always wear your seatbelt.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA11014 · Electric Power Steering Failure
Opened Sep 29, 2011 · Closed Apr 15, 2014
Status: closed (inferred from source dates) · Steering:electric Power Assist System
On March 31, 2014, General Motors Company (GM) submitted a Defect Information Report (DIR) to NHTSA describing a safety defect that may result in a sudden loss of power steering assist in approximately 1,340,447 model year (MY) 2004 through 2010 vehicles equipped with electric power steering (EPS), including 334,728 MY 2004 through 2007 Saturn ION vehicles that are the subject of EA11-014.GM has assigned the recall number N140115.The NHTSA recall number is 14V-153.According to the DIR, if power steering assist is lost, a message is displayed on the Driver Information Center and a chime sounds to inform the driver.GM indicated that steering control can be maintained in manual (unassisted) steering mode, but would require greater driver effort at low vehicle speeds, which could increase the risk of a crash.Sudden loss of power steering assist can occur in the subject vehicles if the system loses electrical power or whenever the system detects a fault that requires it to enter fail-safe operation mode, removing power from the EPS motor.GM?s DIR identifies three basic conditions that may result in loss of power steering assist in the recalled vehicles:power steering motor faults, torque sensor assembly faults, and power steering motor controller unit faults.GM will issue four service bulletins providing different repair procedures for recalled vehicles.Bulletin 14115 will provide repair instructions for replacing the power steering motor in MY 2004-2007 Saturn ION, 2009-2010 Chevrolet HHR (non-turbo), 2010 Chevrolet Cobalt and vehicles repaired in recall 10V-073 that received repairs prior to May 31, 2010.Bulletin 14116 will provide repair instructions for replacing the torque sensor assembly in MY 2004-2006 Chevrolet Malibu and Malibu Maxx, 2005-2006 Pontiac G6 and 2008-2009 Malibu, Pontiac G6 and Saturn Aura vehicles built from March 1, 2008 through June 27, 2008.Bulletin 14117 will provide repair instructions for replacing the torque sensor assembly and power steering motor controller unit in MY 2008 Malibu, G6 and Aura vehicles built from February 1, 2008 through February 28, 2008.Bulletin 14118 will provide repair instructions for replacing the power steering motor controller unit in MY 2008 Malibu, G6 and Aura vehicles built from October 1, 2007 through January 31, 2008.Analysis of information from all sources identified a total of 4,787 complaints and 30,560 warranty claims related to loss of power steering assist while driving in the MY 2004 through 2007 Saturn ION vehicles, resulting in a complaint rate of 14.3 incidents per thousand vehicles and a warranty claim rate of 9.1 percent.ODI?s analysis of alleged steering related crashes identified 12 with evidence indicating the incident was related to a loss of power steering assist. Two of the crash allegations involved low-speed curb impacts and are excluded from the resume crash count.Three incidents occurred in parking lots, six occurred while turning at street intersections, and one occurred on a highway exit ramp.The crashes in parking lots or intersections all occurred at speeds less than 30 mph.The crash on the highway exit ramp involved impact into a guard rail at approximately 35 mph.Two of the crashes resulted in injuries to the drivers.This investigation is closed.All ODI complaints associated with this closing resume are listed in the attachment pages.
Additional source detail variants (2)
Steering:electric Power Assist System
On March 31, 2014, General Motors Company (GM) submitted a Defect Information Report (DIR) to NHTSA describing a safety defect that may result in a sudden loss of power steering assist in approximately 1,340,447 model year (MY) 2004 through 2010 vehicles equipped with electric power steering (EPS), including 334,728 MY 2004 through 2007 Saturn ION vehicles that are the subject of EA11-014.GM has assigned the recall number N140115.The NHTSA recall number is 14V-153.According to the DIR, if power steering assist is lost, a message is displayed on the Driver Information Center and a chime sounds to inform the driver.GM indicated that steering control can be maintained in manual (unassisted) steering mode, but would require greater driver effort at low vehicle speeds, which could increase the risk of a crash.Sudden loss of power steering assist can occur in the subject vehicles if the system loses electrical power or whenever the system detects a fault that requires it to enter fail-safe operation mode, removing power from the EPS motor.GM?s DIR identifies three basic conditions that may result in loss of power steering assist in the recalled vehicles:power steering motor faults, torque sensor assembly faults, and power steering motor controller unit faults.GM will issue four service bulletins providing different repair procedures for recalled vehicles.Bulletin 14115 will provide repair instructions for replacing the power steering motor in MY 2004-2007 Saturn ION, 2009-2010 Chevrolet HHR (non-turbo), 2010 Chevrolet Cobalt and vehicles repaired in recall 10V-073 that received repairs prior to May 31, 2010.Bulletin 14116 will provide repair instructions for replacing the torque sensor assembly in MY 2004-2006 Chevrolet Malibu and Malibu Maxx, 2005-2006 Pontiac G6 and 2008-2009 Malibu, Pontiac G6 and Saturn Aura vehicles built from March 1, 2008 through June 27, 2008.Bulletin 14117 will provide repair instructions for replacing the torque sensor assembly and power steering motor controller unit in MY 2008 Malibu, G6 and Aura vehicles built from February 1, 2008 through February 28, 2008.Bulletin 14118 will provide repair instructions for replacing the power steering motor controller unit in MY 2008 Malibu, G6 and Aura vehicles built from October 1, 2007 through January 31, 2008.Analysis of information from all sources identified a total of 4,787 complaints and 30,560 warranty claims related to loss of power steering assist while driving in the MY 2004 through 2007 Saturn ION vehicles, resulting in a complaint rate of 14.3 incidents per thousand vehicles and a warranty claim rate of 9.1 percent.ODI?s analysis of alleged steering related crashes identified 12 with evidence indicating the incident was related to a loss of power steering assist. Two of the crash allegations involved low-speed curb impacts and are excluded from the resume crash count.Three incidents occurred in parking lots, six occurred while turning at street intersections, and one occurred on a highway exit ramp.The crashes in parking lots or intersections all occurred at speeds less than 30 mph.The crash on the highway exit ramp involved impact into a guard rail at approximately 35 mph.Two of the crashes resulted in injuries to the drivers.This investigation is closed.All ODI complaints associated with this closing resume are listed in the attachment pages.
Steering:electric Power Assist System
On March 31, 2014, General Motors Company (GM) submitted a Defect Information Report (DIR) to NHTSA describing a safety defect that may result in a sudden loss of power steering assist in approximately 1,340,447 model year (MY) 2004 through 2010 vehicles equipped with electric power steering (EPS), including 334,728 MY 2004 through 2007 Saturn ION vehicles that are the subject of EA11-014.GM has assigned the recall number N140115.The NHTSA recall number is 14V-153.According to the DIR, if power steering assist is lost, a message is displayed on the Driver Information Center and a chime sounds to inform the driver.GM indicated that steering control can be maintained in manual (unassisted) steering mode, but would require greater driver effort at low vehicle speeds, which could increase the risk of a crash.Sudden loss of power steering assist can occur in the subject vehicles if the system loses electrical power or whenever the system detects a fault that requires it to enter fail-safe operation mode, removing power from the EPS motor.GM?s DIR identifies three basic conditions that may result in loss of power steering assist in the recalled vehicles:power steering motor faults, torque sensor assembly faults, and power steering motor controller unit faults.GM will issue four service bulletins providing different repair procedures for recalled vehicles.Bulletin 14115 will provide repair instructions for replacing the power steering motor in MY 2004-2007 Saturn ION, 2009-2010 Chevrolet HHR (non-turbo), 2010 Chevrolet Cobalt and vehicles repaired in recall 10V-073 that received repairs prior to May 31, 2010.Bulletin 14116 will provide repair instructions for replacing the torque sensor assembly in MY 2004-2006 Chevrolet Malibu and Malibu Maxx, 2005-2006 Pontiac G6 and 2008-2009 Malibu, Pontiac G6 and Saturn Aura vehicles built from March 1, 2008 through June 27, 2008.Bulletin 14117 will provide repair instructions for replacing the torque sensor assembly and power steering motor controller unit in MY 2008 Malibu, G6 and Aura vehicles built from February 1, 2008 through February 28, 2008.Bulletin 14118 will provide repair instructions for replacing the power steering motor controller unit in MY 2008 Malibu, G6 and Aura vehicles built from October 1, 2007 through January 31, 2008.Analysis of information from all sources identified a total of 4,787 complaints and 30,560 warranty claims related to loss of power steering assist while driving in the MY 2004 through 2007 Saturn ION vehicles, resulting in a complaint rate of 14.3 incidents per thousand vehicles and a warranty claim rate of 9.1 percent.ODI?s analysis of alleged steering related crashes identified 12 with evidence indicating the incident was related to a loss of power steering assist. Two of the crash allegations involved low-speed curb impacts and are excluded from the resume crash count.Three incidents occurred in parking lots, six occurred while turning at street intersections, and one occurred on a highway exit ramp.The crashes in parking lots or intersections all occurred at speeds less than 30 mph.The crash on the highway exit ramp involved impact into a guard rail at approximately 35 mph.Two of the crashes resulted in injuries to the drivers.This investigation is closed.All ODI complaints associated with this closing resume are listed in the attachment pages.
RQ10004 · Electric Power Steering Failure
Opened Dec 15, 2010 · Closed Oct 5, 2011
Status: closed (inferred from source dates) · Steering; Steering:electric Power Assist System
ODI has received 846 complaints and GM identified 3,489 reports alleging sudden loss of steering power assist in model year (MY) 2004 through 2007 Saturn Ion vehicles manufactured and sold by General Motors Corporation (GM).Sixteen of these complaints alleged that the EPS warning lamp had illuminated before or during the loss of steering assist and the increased steering effort contributed to a crash. Two of the GM crash claims indicated that the driver was injured in the crash. In a previous Preliminary Evaluation PE10-005, ODI investigated the sudden loss of power steering assist in MY 2005 through 2010 Chevrolet Cobalt vehicles. In May 2011, in response to an ODI information request letter for RQ10-004, GM provided ODI with complaint, warranty and EPS system information related to EPS loss of assist for the Saturn ION and Peer vehicles Pontiac G6 and Chevrolet Malibu. In that response, GM indicated that the EPS system used in the subject vehicles was the same as that used in the MY2005 to 2010 Chevrolet Cobalt and Pontiac G5. In March 2010, GM recalled approximately 1.05 million Chevrolet Cobalt and Pontiac G5 vehicles (NHTSA recall no. 10V-073) to correct a defect with the EPS assist motor. The defect identified was described as a buildup of brush debris mixed with oily material on the EPS electric motor armature which causes the motor to stop functioning; the same problem identified in the current subject vehicles.ODI has duplicated this failure in both a Chevrolet Cobalt and Saturn Ion previously tested at the Vehicle Research and Test Center (VRTC). In the defect notification letter for the previously recalled Cobalt and G5 vehicles, GM stated that the vehicles may experience a sudden loss of assist that could occur at any time while driving and that if power steering was lost the vehicle would revert to manual steering mode and would require increased steering effort from the driver.ODI believes that, depending on driving circumstances this increase in steering effort could result in some loss of control and a crash.This investigation has been upgraded to an engineering analysis (EA11-014) to further assess the frequency, scope and safety consequences of a sudden loss of steering assist in the subject vehicles.
Additional source detail variants (2)
Steering:electric Power Assist System
ODI has received 846 complaints and GM identified 3,489 reports alleging sudden loss of steering power assist in model year (MY) 2004 through 2007 Saturn Ion vehicles manufactured and sold by General Motors Corporation (GM).Sixteen of these complaints alleged that the EPS warning lamp had illuminated before or during the loss of steering assist and the increased steering effort contributed to a crash. Two of the GM crash claims indicated that the driver was injured in the crash. In a previous Preliminary Evaluation PE10-005, ODI investigated the sudden loss of power steering assist in MY 2005 through 2010 Chevrolet Cobalt vehicles. In May 2011, in response to an ODI information request letter for RQ10-004, GM provided ODI with complaint, warranty and EPS system information related to EPS loss of assist for the Saturn ION and Peer vehicles Pontiac G6 and Chevrolet Malibu. In that response, GM indicated that the EPS system used in the subject vehicles was the same as that used in the MY2005 to 2010 Chevrolet Cobalt and Pontiac G5. In March 2010, GM recalled approximately 1.05 million Chevrolet Cobalt and Pontiac G5 vehicles (NHTSA recall no. 10V-073) to correct a defect with the EPS assist motor. The defect identified was described as a buildup of brush debris mixed with oily material on the EPS electric motor armature which causes the motor to stop functioning; the same problem identified in the current subject vehicles.ODI has duplicated this failure in both a Chevrolet Cobalt and Saturn Ion previously tested at the Vehicle Research and Test Center (VRTC). In the defect notification letter for the previously recalled Cobalt and G5 vehicles, GM stated that the vehicles may experience a sudden loss of assist that could occur at any time while driving and that if power steering was lost the vehicle would revert to manual steering mode and would require increased steering effort from the driver.ODI believes that, depending on driving circumstances this increase in steering effort could result in some loss of control and a crash.This investigation has been upgraded to an engineering analysis (EA11-014) to further assess the frequency, scope and safety consequences of a sudden loss of steering assist in the subject vehicles.
Steering
ODI has received 846 complaints and GM identified 3,489 reports alleging sudden loss of steering power assist in model year (MY) 2004 through 2007 Saturn Ion vehicles manufactured and sold by General Motors Corporation (GM).Sixteen of these complaints alleged that the EPS warning lamp had illuminated before or during the loss of steering assist and the increased steering effort contributed to a crash. Two of the GM crash claims indicated that the driver was injured in the crash. In a previous Preliminary Evaluation PE10-005, ODI investigated the sudden loss of power steering assist in MY 2005 through 2010 Chevrolet Cobalt vehicles. In May 2011, in response to an ODI information request letter for RQ10-004, GM provided ODI with complaint, warranty and EPS system information related to EPS loss of assist for the Saturn ION and Peer vehicles Pontiac G6 and Chevrolet Malibu. In that response, GM indicated that the EPS system used in the subject vehicles was the same as that used in the MY2005 to 2010 Chevrolet Cobalt and Pontiac G5. In March 2010, GM recalled approximately 1.05 million Chevrolet Cobalt and Pontiac G5 vehicles (NHTSA recall no. 10V-073) to correct a defect with the EPS assist motor. The defect identified was described as a buildup of brush debris mixed with oily material on the EPS electric motor armature which causes the motor to stop functioning; the same problem identified in the current subject vehicles.ODI has duplicated this failure in both a Chevrolet Cobalt and Saturn Ion previously tested at the Vehicle Research and Test Center (VRTC). In the defect notification letter for the previously recalled Cobalt and G5 vehicles, GM stated that the vehicles may experience a sudden loss of assist that could occur at any time while driving and that if power steering was lost the vehicle would revert to manual steering mode and would require increased steering effort from the driver.ODI believes that, depending on driving circumstances this increase in steering effort could result in some loss of control and a crash.This investigation has been upgraded to an engineering analysis (EA11-014) to further assess the frequency, scope and safety consequences of a sudden loss of steering assist in the subject vehicles.
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