OFFICIAL NHTSA RECALL
04E031000
Equipment:recreational Vehicle/trailer
Reported Apr 21, 2004 · SAMSUNG ELECTRONICS CO., LTD
Summary
SAMSUNG MICROWAVE OVENS INSTALLED IN RECREATIONAL VEHICLES FOR MICROWAVE COOKING, MODELS MR1031WB, MR1032BB, MR1033SB, MR1352BB, AND MR1351WB, MANUFACTURED MAY 1, 2000, THROUGH SEPTEMBER 30, 2003. THESE UNITS WERE PRODUCED WITH A DEFECTIVE MEMBRANE PANEL.
Consequence
AN ELECTRICAL SHORT CAN OCCUR CAUSING THE OVEN TO ACTIVATE WITHOUT PRESSING ANY KEY PADS. THIS COULD RESULT IN EXCESSIVE HEAT, SMOKE, OR POSSIBLY A FIRE.
Remedy
SAMSUNG WILL NOTIFY ITS CUSTOMERS AND REPAIR THE PANEL FREE OF CHARGE. IN THE MEANTIME, COMSUMERS SHOULD UNPLUG THEIR MICROWAVE, IF POSSIBLE. IF THE CONSUMER IS UNABLE TO UNPLUG THE MICROWAVE, THEY SHOULD LEAVE THE DOOR AJAR UNTIL THE MEMBRANE PANEL IS REPLACED. CONSUMERS SHOULD NEVER USE THE MICROWAVE OVEN FOR STORAGE OR LEAVE ANY TOWELS, PAPER, CLOTH OR OTHER PRODUCTS IN THE MICROWAVE AFTER USE. OWNER NOTIFICATION BEGAN SEPTEMBER 18, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SAMSUNG SERVICE DIVISION HEADQUARTERS AT 800-932-3837.
Notes
ALSO, CUSTOMERS CAN CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S AUTO SAFETY HOTLINE AT 1-888-DASH-2-DOT (1-888-327-4236).
This campaign page uses the representative official campaign record. Applicability-specific source variants appear on the linked vehicle pages. Recall counts refer to campaigns, not affected vehicles.
Vehicle entries in this campaign
This is model-level recall history. It does not confirm whether a particular VIN is affected or has received the repair. Check with NHTSA ↗