IllustrationLoss of power steering while driving vehicle at different speeds ( when starting from a stopped position, also at speeds from 20 to 40 mph ) when trying to turn vehicle. Steering wheel pulses and shakes and is extremely hard to turn.
2023 RAM Promaster
Owner reports · Recalls · Investigations
Similar to other model years
Owner complaints for the 2023 RAM Promaster do not stand out strongly from the model-year median of 57.
About this comparison →How this year compares
Owner complaints by model year
Compare all Promaster years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
Limited mileage data: 11 of 85 reports include usable mileage. There isn’t enough coverage to show a useful chart.
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Steering. Review the 35 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electrical System. Review the 23 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Engine And Engine Cooling. Review the 14 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
0 crash reports5 fire reports0 injury reports
What owners actually said
85 reportsThe contact owns a 2023 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 25V720000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the …
Read full complaint
The contact owns a 2023 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 25V720000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the vehicle had experienced the failure while in traffic, with the engine overheating. The failure mileage was approximately 24,600.
The vehicle experienced a thermal event that was caused by a defective fan motor. The vehicle has been inspected by stellantis and a third party investigator. Report attached
I was driving on the highway when my steering wheel pulled to the right and almos made me crash into the concrete retainer, i had to fully stop my van in the middle of the highway The steering wheel locks and pulls to the opposite side where you wanna turn i cant use my vehicle like this i seen that a lot of people are dealing …
Read full complaint
I was driving on the highway when my steering wheel pulled to the right and almos made me crash into the concrete retainer, i had to fully stop my van in the middle of the highway The steering wheel locks and pulls to the opposite side where you wanna turn i cant use my vehicle like this i seen that a lot of people are dealing with this problem and is not safe!
Intermittent failure of the electronic power steering
The vehicle's power steering does not work properly, especially at slow speeds and when attempting to back up. However, it has also failed while traveling on the interstate highway at high speeds. When you attempt to make a turn, the power steering feels like it is fighting you and wants to pull the vehicle back in the opposit…
Read full complaint
The vehicle's power steering does not work properly, especially at slow speeds and when attempting to back up. However, it has also failed while traveling on the interstate highway at high speeds. When you attempt to make a turn, the power steering feels like it is fighting you and wants to pull the vehicle back in the opposite direction. I took the vehicle in to be serviced, and they replaced the battery which removed previous warning messages. On two occasions, while traveling at slow speeds and making a turn into a shopping center parking lot, the vehicle resisted my attempt to make the turn such that had a car been coming out of the parking lot, rather than complete the turn, I would have run directly into the side of the other vehicle. While travelling on the interstate at 70 mph, I momentarily lost steering and had there been vehicles behind or beside me at the time, I believe it would have resulted in an accident. Fortunately, the cruise control simultaneously shut off.
The vehicle experienced a loss or severe reduction of power steering assist. The steering became very difficult to turn, creating a safety concern while operating or maneuvering the vehicle. The issue appears to involve the electric power steering system, steering rack/rack-and-pinion, and/or related electrical harness or connec…
Read full complaint
The vehicle experienced a loss or severe reduction of power steering assist. The steering became very difficult to turn, creating a safety concern while operating or maneuvering the vehicle. The issue appears to involve the electric power steering system, steering rack/rack-and-pinion, and/or related electrical harness or connector. The problem occurred on or about 05/21/2026 at approximately 49000 miles.While driving. The vehicle was inspected by dealer, The diagnosis was harness/connector issue, corrosion/water intrusion, power steering module connector issue. The repair estimate/repair involved $4800. I am concerned this may be related to NHTSA investigation PE26002 involving 2022–2023 Ram ProMaster power steering assist failure and possible water intrusion into the power steering module connector.
The contact owns a 2023 RAM Promaster 2500. The contact received a recall notification, NHTSA Campaign Number: 25V720000 (Engine and Engine Cooling) however the parts were unavailable. The contact, who was a business owner, stated that he did not want his vehicle to break down while on the road. The contact stated that the recal…
Read full complaint
The contact owns a 2023 RAM Promaster 2500. The contact received a recall notification, NHTSA Campaign Number: 25V720000 (Engine and Engine Cooling) however the parts were unavailable. The contact, who was a business owner, stated that he did not want his vehicle to break down while on the road. The contact stated that the recall was initiated over six months ago. The dealer was contacted, the contact was informed that the parts were unavailable. The manufacturer was not contacted. The contact's vehicle had not experienced any failure regarding the unrepaired recall.
The vehicle is subject to an active safety recall involving the cooling fan module and fuse protection system. According to the recall notice, the cooling fan module may experience premature bearing wear resulting in excessive current draw and potential vehicle fire risk. The vehicle was held at the dealership for several months…
Read full complaint
The vehicle is subject to an active safety recall involving the cooling fan module and fuse protection system. According to the recall notice, the cooling fan module may experience premature bearing wear resulting in excessive current draw and potential vehicle fire risk. The vehicle was held at the dealership for several months related to recall and engine repair concerns and has since been returned to me, however the recall remedy remains unresolved/open. The vehicle is available for inspection upon request. The recall specifically states that the defect may lead to a vehicle fire, creating a serious safety risk for vehicle occupants and others nearby. Although the vehicle has been returned to me, the recall remains open with no completed remedy available, leaving ongoing concerns regarding safe operation of the vehicle. An authorized Dodge/Ram dealership confirmed that the vehicle is affected by the active recall involving the cooling fan module and fuse protection issue. The dealership acknowledged the recall and stated that the repair/remedy remains pending. The vehicle has been inspected by an authorized Dodge/Ram dealership and discussed with Stellantis/Dodge customer care regarding the unresolved recall and extended period the vehicle remained at the dealership. Prior to dealership service, there were no specific warning indicators identifying the cooling fan module defect. The issue was identified through the manufacturer’s recall notice and confirmed by the dealership as an active safety recall affecting the vehicle.
The contact owns a 2023 RAM PROMASTER. The contact stated while driving the vehicle at an undisclosed speed, while changing lanes the steering wheel is trying to drive the vehicle into another lane and barriers at times without the Collison avoidance system activating. The contact stated the collision avoidance system is very de…
Read full complaint
The contact owns a 2023 RAM PROMASTER. The contact stated while driving the vehicle at an undisclosed speed, while changing lanes the steering wheel is trying to drive the vehicle into another lane and barriers at times without the Collison avoidance system activating. The contact stated the collision avoidance system is very delayed or sometimes does not show up at all, he also stated that the Collison avoidance waring states it needs maintenance, the contact stated that the vehicle feels like it is close to tipping over and requiring a "death grip" on the steering wheel enable to keep it in control. The vehicle was taken to multiple dealers were they would not diagnose the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 43,518.
Official recalls
525V876000 · Equipment Adaptive/mobility:wheelchair Restraints/securement:latch/anchor:
Dec 17, 2025
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Consequence & remedy
Consequence: An unsecured wheelchair can move during transit, increasing the risk of injury.
Remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
25V720000 · Engine And Engine Cooling:cooling System:radiator Assembly
Oct 23, 2025
Chrysler (FCA US, LLC) is recalling certain 2018-2026 Ram ProMaster vehicles. The electrical circuit for the radiator fan may overheat.
Consequence & remedy
Consequence: Electrical circuits that overheat increase the risk of a fire.
Remedy: Dealers will replace the cooling fan module and fuse. In addition dealers will provide an addendum for the manual and label for the power distribution center. Some interim notification letters, notifying owners of the safety risk, were mailed December 11, 2025. Some owner notification letters were mailed beginning December 11, 2025. Additional owner notification letters were mailed in January, March, and June 2026. Remaining owner notification letters are expected to be mailed July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's numbers for this recall are 67C, B3C, and C9C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning October 30, 2025.
24V436000 · Back Over Prevention: Sensing System: Camera
Jun 13, 2024
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, and Ram Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Consequence & remedy
Consequence: A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
Remedy: Dealers will update the radio software or the software will be OTA, "Over-The-Air," free of charge. Owner notification letters were mailed beginning July 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 66B and 79B.
24V416000 · Equipment:other:labels; Seats:mid/rear Assembly; Structure:body:door
Jun 6, 2024
Chrysler (FCA US, LLC) is recalling certain 2021-2024 Ram Promaster vehicles. The vehicles are missing a side door beam, and the tire placard contains incorrect seating capacity information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 110, "Tire Selection and Rims."
Consequence & remedy
Consequence: A missing side door beam may not provide adequate occupant protection in a crash, increasing the risk of injury. Incorrect seating capacity information can result in an improperly loaded vehicle, increasing the risk of injury in a crash.
Remedy: Dealers will install a door beam and apply an overlay label, free of charge. Owner notification letters were mailed August 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 53B.
Additional source detail variants (3)
Structure:body:door
Chrysler (FCA US, LLC) is recalling certain 2021-2024 Ram Promaster vehicles. The vehicles are missing a side door beam, and the tire placard contains incorrect seating capacity information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 110, "Tire Selection and Rims."
Consequence: A missing side door beam may not provide adequate occupant protection in a crash, increasing the risk of injury. Incorrect seating capacity information can result in an improperly loaded vehicle, increasing the risk of injury in a crash.
Remedy: Dealers will install a door beam and apply an overlay label, free of charge. Owner notification letters were mailed August 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 53B.
Seats:mid/rear Assembly
Chrysler (FCA US, LLC) is recalling certain 2021-2024 Ram Promaster vehicles. The vehicles are missing a side door beam, and the tire placard contains incorrect seating capacity information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 110, "Tire Selection and Rims."
Consequence: A missing side door beam may not provide adequate occupant protection in a crash, increasing the risk of injury. Incorrect seating capacity information can result in an improperly loaded vehicle, increasing the risk of injury in a crash.
Remedy: Dealers will install a door beam and apply an overlay label, free of charge. Owner notification letters were mailed August 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 53B.
Equipment:other:labels
Chrysler (FCA US, LLC) is recalling certain 2021-2024 Ram Promaster vehicles. The vehicles are missing a side door beam, and the tire placard contains incorrect seating capacity information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 110, "Tire Selection and Rims."
Consequence: A missing side door beam may not provide adequate occupant protection in a crash, increasing the risk of injury. Incorrect seating capacity information can result in an improperly loaded vehicle, increasing the risk of injury in a crash.
Remedy: Dealers will install a door beam and apply an overlay label, free of charge. Owner notification letters were mailed August 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 53B.
24V129000 · Seat Belts:front:buckle Assembly
Feb 22, 2024
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Ram Promaster vehicles. The driver seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Consequence & remedy
Consequence: A malfunctioning seat belt warning system can result in improper seat belt use, increasing the risk of injury in a crash.
Remedy: Dealers will inspect and replace the driver seat belt buckle as necessary, free of charge. Owner notification letters were mailed April 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 02B.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE26002 · Loss Of Power Steering Assist
Opened Mar 2, 2026 · No close date supplied
Status: open (inferred from source dates) · Electrical System:wiring:connectors/plugs/receptacles; Steering; Steering:electric Power Assist System; Steering:rack And Pinion:rack
The Office of Defects Investigation (ODI) has received 19 Vehicle Owner Questionnaires (VOQs) alleging an intermittent or complete failure of the power steering assist system in certain Model Year (MY) 2022-2023 RAM ProMaster 1500, 2500, and 3500 vehicles. Failure of the power steering assist system can result in increased steering effort required to control the vehicle. An increase in steering effort can potentially lead to a loss of directional control of the vehicle. Several received reports allege failures of the steering rack with specific reports citing water intrusion into the electrical connectors of the electric power steering control module. ODI is opening this Preliminary Evaluation (PE) to assess the scope and root cause of potential defects in 2022-2023 RAM ProMaster steering systems. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
Additional source detail variants (4)
Electrical System:wiring:connectors/plugs/receptacles
The Office of Defects Investigation (ODI) has received 19 Vehicle Owner Questionnaires (VOQs) alleging an intermittent or complete failure of the power steering assist system in certain Model Year (MY) 2022-2023 RAM ProMaster 1500, 2500, and 3500 vehicles. Failure of the power steering assist system can result in increased steering effort required to control the vehicle. An increase in steering effort can potentially lead to a loss of directional control of the vehicle. Several received reports allege failures of the steering rack with specific reports citing water intrusion into the electrical connectors of the electric power steering control module. ODI is opening this Preliminary Evaluation (PE) to assess the scope and root cause of potential defects in 2022-2023 RAM ProMaster steering systems. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
Steering
The Office of Defects Investigation (ODI) has received 19 Vehicle Owner Questionnaires (VOQs) alleging an intermittent or complete failure of the power steering assist system in certain Model Year (MY) 2022-2023 RAM ProMaster 1500, 2500, and 3500 vehicles. Failure of the power steering assist system can result in increased steering effort required to control the vehicle. An increase in steering effort can potentially lead to a loss of directional control of the vehicle. Several received reports allege failures of the steering rack with specific reports citing water intrusion into the electrical connectors of the electric power steering control module. ODI is opening this Preliminary Evaluation (PE) to assess the scope and root cause of potential defects in 2022-2023 RAM ProMaster steering systems. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
Steering:electric Power Assist System
The Office of Defects Investigation (ODI) has received 19 Vehicle Owner Questionnaires (VOQs) alleging an intermittent or complete failure of the power steering assist system in certain Model Year (MY) 2022-2023 RAM ProMaster 1500, 2500, and 3500 vehicles. Failure of the power steering assist system can result in increased steering effort required to control the vehicle. An increase in steering effort can potentially lead to a loss of directional control of the vehicle. Several received reports allege failures of the steering rack with specific reports citing water intrusion into the electrical connectors of the electric power steering control module. ODI is opening this Preliminary Evaluation (PE) to assess the scope and root cause of potential defects in 2022-2023 RAM ProMaster steering systems. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
Steering:rack And Pinion:rack
The Office of Defects Investigation (ODI) has received 19 Vehicle Owner Questionnaires (VOQs) alleging an intermittent or complete failure of the power steering assist system in certain Model Year (MY) 2022-2023 RAM ProMaster 1500, 2500, and 3500 vehicles. Failure of the power steering assist system can result in increased steering effort required to control the vehicle. An increase in steering effort can potentially lead to a loss of directional control of the vehicle. Several received reports allege failures of the steering rack with specific reports citing water intrusion into the electrical connectors of the electric power steering control module. ODI is opening this Preliminary Evaluation (PE) to assess the scope and root cause of potential defects in 2022-2023 RAM ProMaster steering systems. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.