2023 RAM Promaster

At 40,000 miles the Service Power Steering light came on solid red with "!". Hill Kelly Ram Dealership in Pensacola done a diagnostic test and stated Steering gear/EPS Module and jumper harness needs replaced with an alignment. There is an investigation going on or has been with this same issue. My original warranty says it is not covered, my extended warranty with ProGuard is not helping to fix the issue as well. I am retired single female on Social Security and just purchased this vehicle from Auto Basics on [XXX] XXX. My van needs to be fixed and I do not have over $1,233.00 out of pocket for Labor cost. This is my only vehicle and I want it fixed free of charge due to this being a well known safety issue with Ram Manufacturer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While driving, a “Service ESC” warning message appeared and the vehicle suddenly lost power steering assist, causing the steering to become extremely difficult and creating a serious safety risk while the vehicle was in motion. The vehicle was taken to a service center, where technicians found multiple loss-of-communication codes involving the electronic power steering system. Further inspection found the main electronic power steering connector full of water and corroded. The technician documented that water intrusion caused excessive damage to the electronic power steering terminals at the rack-and-pinion assembly. The water intrusion appears consistent with a failure or inadequacy of the sealing intended to protect the electronic power steering connection from moisture. Due to the extent of the corrosion and damage, the affected wiring harnesses and rack-and-pinion assembly had to be replaced, followed by a wheel alignment. This failure resulted in a sudden loss of power steering assist while the vehicle was being driven.

While operating a 2023 Ram ProMaster 2500 (3.6L V6) for normal commercial use at approximately 39,129 miles, the coolant began bubbling and engine temperature spiked suddenly while driving. The vehicle was immediately parked and towed to an authorized Chrysler Jeep Dodge Ram dealership as it was completely undrivable. This created a serious safety risk as the vehicle lost drivability suddenly on public roads during active commercial operation. Upon teardown the authorized dealer documented: coolant leaking into cylinders 3 and 4, coolant coming out of exhaust, stretched engine bolts, warped block and head, and internal coolant leak causing overheat. No external leaks from the cooling system were found. The internal component failures caused the overheating not the reverse. The vehicle was still within its active powertrain warranty at time of failure. Stellantis denied the warranty claim under TSB D-23-20 claiming an undetermined overheat caused the engine failure directly contradicting their own dealer's findings which show zero external cause. I have paid $9,000 out of pocket for repairs that should be covered under active powertrain warranty on a 3-year-old vehicle under 40,000 miles. I am requesting NHTSA investigate this failure pattern in the 3.6L V6 Ram ProMaster 2500 as other commercial operators may face the same sudden dangerous failure.

I started having issues with the power steering. It started when I was leaving work about a month ago. Pulling out of the parking lot,it starting pulling to the left, when I was turning right. I got home and started looking for the power steering fluid tank, and couldnt find it. It was fine for a few days after that. Then I was making a right hand turn, it felt like it starting resisting the turn and tried to straighten out halfway through the turn. Another time, I was going around a left hand curve, maybe 45 mph, it fought back and pulled to the right. I have had a couple other issues, along the same lines over the last month between 5 and 45 mph. I was looking up information on the power steering, finally found it in the owners manual, that I have electric power steering.

2023 RAM ProMaster VIN [XXX]. NHTSA Recall 25V-720 / FCA 67C Cooling Fan Fire Risk. Dealer : Landmark Chrysler Dodge Jeep Ram FIAT Of ATLANTA .. ( 5745 Peachtree Blvd Chamblee GA - 30341 confirmed BCM failed due to recall. THINKCAR 05/25/2026: "B1081-86 ECM Fire Protection Strategy Failure - Active". FCA refused free recall repair, demanded customer pay. Vehicle at dealer since 05/21/2026, 30+ days, no loaner. I paid $571.73 battery on 06/03/2026 and dropped at dealer. FCA violating 49 U.S.C. 30120. Request NHTSA force FCA to repair BCM free, reimburse $1001.73, provide loaner. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2023 Ram Promaster 2500. The contact received notification of NHTSA Campaign Number: 25V720000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while the vehicle was parked, there was a humming sound coming from the vehicle, and the contact became aware that smoke was coming from the engine compartment. Shortly afterwards, the battery was disconnected, the fan was running, and the vehicle was engulfed in flames. The contact stated that the headlights, hood, windshield, and grill were damaged by the fire. There was no one in the vehicle at the time of the fire, and there were no injuries sustained. The contact stated the local fire department was contacted. The vehicle was not inspected or repaired. The manufacturer was made aware of the failure. The contact associated the failure with the recall. The failure mileage on the vehicle was approximately 143,000.

The contact owns a 2023 Ram Promaster 2500. The contact stated that while driving at various speeds, the vehicle lost power steering assist with several unknown warning lights, and the check engine and parking assist warning lights were illuminated. The contact was forced to restart the vehicle to resume normal operation. The vehicle was initially taken to the dealer where the wiring harness was replaced; however, the failure returned soon after the repair. The vehicle was taken back to the dealer where several parts including the steering sensor and steering column were replaced; however, the failure returned weeks later after the repair. The manufacturer was notified of the failure. The vehicle was not repaired and remained with the dealer. The failure mileage was approximately 33,000.

While driving the dash screen show a caution with a note that vehicle is in "Limp Mode" as I was on a freeway this became a huge problem putting my life at risk and for others moving at the speed of traffic then suddenly having to decelerate in order to move around me. This problem has been reported to the dealership and confirmed that this is a common issue, there was no warning ahead of time.