2020 RAM Promaster

The rear backup camera has been intermittently failing for over one year on this 2020 RAM ProMaster 2500. The failure has now become more frequent and extended. When the fault occurs, the infotainment screen displays a permanent "Camera System Unavailable" message that blocks access to all other functions including radio, phone, and navigation. The failure occurs in all gear positions and persists after engine restart. The only temporary resolution has been extended power-off periods. The dealer confirmed this vehicle is covered under Manufacturer Recall 59C / NHTSA Recall 25V-552 but stated no remedy parts are available. No written service record was created for this report. No interim remedy or timeline was provided. The recall was issued August 2025 and as of May 2026 remains unresolved. This constitutes a direct safety hazard during reversing maneuvers, consistent with NHTSA's own safety risk description for this recall.

Pertaining to the open recall: Manufacturer Recall Number59C NHTSA Recall Number25V-552 We had called last year when the back camera started acting up; was told there was a pending recall to release by the end of the year (Dec 2025). Called back January 2026 to see about a fix on the recall, was notified they have the recall, but there wasn't a part for the fix yet and to call back later. Called back March 2026 because the issue seems to be getting worse and the rear camera sometimes just doesn't turn on at all; and was told there was still no part yet. So was going to wait another two months before calling again. But today (April 2026) one of our drivers accidently backed into a truck, luckily all of our drivers have been hyper cautious so they weren't going very fast so there were no damages to the other vehicle. Not having a fix for the rear view camera system still, has made our drivers feel uneasy when they have to take this van out. It's definitely a huge safety issue, especially since there is no visibility to look out the rear windows. A fix for this would be greatly appreciated.

The vehicle is subject to two active safety recalls issued by the manufacturer, including a recall related to the rear backup camera system. The manufacturer has acknowledged the safety defects, but no remedy has been released for an extended period of time. The backup camera recall affects rear visibility while reversing, which poses a safety risk to the driver, passengers, pedestrians, and nearby vehicles. The backup camera intermittently fails or does not display an image as intended. The recall has been open for several months, and no estimated repair timeline has been provided by the manufacturer or dealer. I have contacted the dealer/manufacturer and was informed that no remedy is currently available. This vehicle is used regularly, increasing concern about continued operation with unresolved safety defects. The vehicle remains in service with known safety defects and no corrective action offered. This report is being submitted due to the prolonged delay in providing a remedy for acknowledged safety recalls.

While traveling away from my home and over the course of 4,000 miles, the driver's and passenger sideview mirrors would intermittently blow inward suddenly. This impaired my ability to view anyone in my blind spots, but the passenger one was worse due to having to pull off the side of the road to pull it back into position. Both mirrors are powered but the buttons to make the mirror go back into position would not work when they were blown in. On 5/11/2021 @ approx. 6:20pm, I was driving on I-880S in Oakland, CA going 65mph . When I changed lanes to go into the fast/passing lane, the passenger side mirror blew in. Although I was following at least 3 car lengths in front of me, the 4 cars in front of me were bumper-to-bumper with the first car having nobody in front of them for several car lengths. That front car suddenly braked very hard due to noticing a tow truck pulling another vehicle off of the offramp (4 lanes away from them), which caused the cars following it to scramble. Since my vehicle is so heavy and I didn't want to possibly not stop in time, I had no choice but to pull into the emergency lane as I braked as I could not see if I could do an evasive maneuver by pulling into the lane on my right with the passenger mirror having blown in. Upon pulling into the emergency lane there was a stationary tire still on its rim that I tried to go around but hit with my front passenger tire. It popped the tire and caused body damage to the vehicle. Despite going through FCA's process of warranty replacement through their acting agent, Fremont CDJR dealership, the mirrors were not replaced with non-defective ones but with another set of broken mirrors. FCA's risk assessor came out to inspect the mirrors but FCA has not contacted me at all about the incident. Reporting this incident so that others will not be put in an unsafe predicament and be unable to replace the mirrors properly.