2020 RAM Promaster

Rearview camera only works 10% of the time; recall was issues in Aug '25, but there is still not a remedy. Seems pretty easy to just install a new camera, not sure why this is taking so long. The vehicle has horrible sight lines, backing up is near impossible on your own. Recall Info: Aug 26,2025 Manufacturer Recall Number59C NHTSA Recall Number25V-552

I, [XXX] , hereby declare under oath that I have been a victim of fraud, negligence, and unfair business practices by Ford of Kendall. On [XXX], I purchased a 2020 RAM ProMaster 1500 HR (VIN: [XXX] ) for $45,906, based on the seller’s claim that it was inspected, certified, with a clean title and under manufacturer warranty, and eligible for an extended warranty.” A CarMax report dated September 28, 2025, later revealed that the vehicle had been involved in a severe prior accident that was never disclosed, valuing it at only $5,500 and causing a loss of over $40,000. Since purchase, the vehicle has only been operational for about four months, spending the rest of the time in repair shops due to serious and recurring mechanical failures, including leaks, oil contamination, and defects in the steering, transmission systems and other problems. Check Google reviews by [XXX]. The alleged “repairs” were superficial, mechanical failures persisted, and invoices, service receipts, and technical reports were omitted, demonstrating a total lack of transparency. The vehicle represents a road safety risk and direct economic loss. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On Sept 14 2025 we were driving our Promaster and heard a knocking sound then the vehicle immediately overheated. We had the car towed to a dealership and we were informed we needed a new engine as the fan module had failed causing the vehicle to overheat and ruining the engine. The extended warranty company also denied the claim citing that the fan module had failed. We purchased the vehicle on Sept 10th 2025. The prior owner had several repairs completed to the cooling system in the months prior to us purchasing the vehicle which included replacing the radiator, cylinder heads and gaskets as well as many other components. Per the dealership, there was a code that stated an overheating indicator showed approx 1000 miles prior to us bringing the vehicle in. The prior owner states that this indicator light never came on and it never came on for us either. When searching the recall database, our particular VIN does not appear to be included in the current recall, however the part number in question on the recall matches the part number the dealer is citing as the underlying issue which caused the engine failure and for the extended warranty to not cover the replacement. As for safety, the failure happened on a very busy highway requiring us to sit on the side of the road for several hours until we could get a tow company. The vehicle is currently at the dealer and they have plenty of documentation / photos of the damage and failed parts. No insurance company or police have been involved.

I am writing to formally file a complaint for gross negligence, excessive delays, and repeated mechanical failures regarding my RAM 2020 ProMaster1500 HR; VIN: [XXX] at the authorized dealership Bomnin-Doral in Miami, FL. The vehicle remained at the dealership for 1 year, 4 months, and 18 days due to transmission damage and other mechanical issues. Five days after final delivery, the transmission failed again. Despite multiple attempts to communicate, no effective response has been received, and the vehicle remains inoperable at my residence. A steering issue also persists: when turning the wheel fully to the left or right, it does not return to its original position and must be manually assisted, posing a serious accident risk, especially in turns under 90° or U-turns. The dealership claims this is “NORMAL,” which we strongly dispute. The transmission is covered by the manufacturer’s warranty, and other damaged parts by the GWC (POWERTRAIN PLUS) warranty. These problems have caused significant financial losses to my business, family, and me personally, as well as severe impacts on our health and emotional well-being. Personally, the stress and frustration led me to the Emergency Room at Jackson West Hospital, where I was diagnosed with an ischemic stroke (Right MCA Stroke) and later surgically treated at Jackson Memorial Hospital. To date, no one has contacted us or provided an effective solution, which constitutes gross negligence and a flagrant violation of my consumer rights. I request that this case be reviewed immediately, and a fair investigation be opened so that actions like this do not go unpunished. I also request full financial compensation for all damages, including emotional and moral distress, punitive damages, and a full refund of the vehicle. I have videos and other photos that I can send but it doesn't like me send it because the videos and photos are too big in storage, but I can send it via email. Sincerely and at your disposal INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO

Radio system, navigation, backup camera and associated telematic system failure. The radio in the RAM Promaster functions as a control center for many safety functions. It intermittently fails while driving the RAM Promaster. It has been in multiple (4) times for service. Replaced on 6/24/2021. Problem reoccurred on 8/12/2021. No solution at this time from Fiat - Chrysler (FCA). This is a problem that may be internal and does not report buss data. Safety put at risk with no camera functions or communications.

WHILE DRIVING USING THE BLUETOOTH HANDS FREE OPTION FOR PHONE CALLS AND NAVIGATION THE VEHICLE WILL INTERMITTENTLY DISCONNECT FORCING YOU TO PRESS A SERIES OF OPTIONS TO REMAKE THE CONNECTION WHICH TAKES YOUR EYES OFF THE ROAD AND CAUSES A DANGEROUS CONDITION. THE DEALER SERVICE CENTER STATES THAT IS THE WAY THE SYSTEM OPERATES AND THEY CANNOT FIX IT.