2019 RAM Promaster

The Future CDJR dealership in Concord, CA failed to remedy FCA safety recall ID 61A / NHTSA Campaign 23V-301 defect and instead introduced a new mechanical binding and shifting failure, creating a severe highway breakdown and rollaway risk. The initial recall repair service of replacing a part (compounder) within the transmission failed. A new transmission was installed and failed as well during vehicle delivery attempt. The vehicle has been with the dealership for 3 weeks at the time of the posting of this complaint. I don't know when or if my vehicle will be roadworthy again.

I own a 2019 Ram ProMaster. The vehicle previously received the manufacturer recall repair for the transmission park issue (software update). After the recall repair, the vehicle experienced a safety issue where it would roll freely while in “Park,” as if it were in neutral, even though the dashboard indicated “P.” This created a rollaway risk. This happened August 2025 intermittently. Miles on the vehicle 68k. I recently (4/17/2025) serviced the transmission (approximately 73,000 miles) and found significant internal damage evidence. The transmission fluid was heavily contaminated, and I found approximately 11 square metal fragments around 1/4 inch in size inside the transmission pan and filter. This amount and size of metal debris indicates internal transmission failure. The prior rollaway condition combined with internal debris suggests the recall repair did not fully resolve the defect. Although the vehicle is currently engaging Park, the condition was intermittent and may reoccur without warning. This presents an ongoing safety risk of unintended vehicle movement. I am concerned that the recall remedy (software update) is insufficient to address mechanical failure inside the transmission, and that other vehicles may have the same unresolved defect.

The contact owns a 2019 Ram Promaster 2500. The contact stated that while driving at various speeds, the transmission was slipping and failed to shift to 3rd gear. The contact stated that the failure persisted while driving on one occasion, which required the driver to pull over and to restart the vehicle. Additionally, the contact stated that while at a complete stop in highway traffic, the vehicle stalled. The contact shifted to park(P) and was able to restart the vehicle. The contact stated that while driving 10-12 MPH downhill, the vehicle stalled, and the passenger's side of the vehicle crashed into a tree. The contact stated that the back window was fractured. The air bags did not deploy. There was no injury sustained. The police officers were contacted, and the police officers sent a tow truck was sent, but it did not arrive at the scene. No police report was filed. The vehicle was pulled out, and the contact was able to drive the vehicle away from the scene. There was no warning light illuminated. The vehicle was towed to the dealer. The vehicle was not yet diagnosed or repaired. Additionally, the contact had received notification of NHTSA Campaign Number: 25V720000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available.  The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 68,000.

The powertrain transmission failed after a prior warranty replacement. The vehicle began experiencing improper and delayed gear shifting, loss of power, and inability to maintain speed. This condition made the vehicle unsafe to operate, especially in highway traffic, as it could not respond properly to normal driving conditions or surrounding vehicles. The problem was confirmed by a dealership, and all diagnostic procedures and documentation requested by the manufacturer were completed. The vehicle has been out of service for several weeks awaiting another warranty transmission replacement, with no estimated timeline provided. The transmission is currently at the dealership and available for inspection upon request. No crash occurred, but the failure created a serious safety risk due to loss of drivability in traffic.

The contact owns a 2019 Ram 1500 Promaster. The contact stated that while driving approximately 35 MPH, the vehicle started losing motive power. The accelerator pedal was depressed; however, the engine only revved. The contact stopped, turned off, and restarted the vehicle. The contact was able to shift the vehicle to drive(D) but was unable to accelerate above 30 MPH. The contact stated that no warning light was illuminated. The contact was able to drive the vehicle to a dealer and was unable to shift into reverse(R)while at the dealer. The dealer diagnosed the vehicle and determined that the transmission had failed. The contact was aware that the VIN was associated with NHTSA Campaign Number: 23V301000 (Power Train), but after asking the dealer about the failure, the contact had not gotten a clear answer. The contact was later advised by the dealer that the manufacturer stated that the contact had to pay for the transmission reassembly. The vehicle was not repaired. The manufacturer was informed of the failure and informed the contact that confirmation from the dealer that the failure was related to the recall was needed. The failure mileage was approximately 108,000.

The contact owns a 2019 Ram Promaster 1500. The contact stated that while attempting to start the vehicle or while driving at various speeds, the gear shifter became stuck, with a rattling sound coming from the transmission. An independent mechanic was contacted. The vehicle was taken to the independent mechanic, where it was diagnosed and determined that the transmission needed to be inspected or replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V301000 (POWER TRAIN); however, the dealer had cleared the recall, but the vehicle was not repaired. The manufacturer was notified of the failure and reached out, but was unable to speak with the dealer. The approximate failure mileage was 87,000.

The subject vehicle, according to the third party administrator for the vehicle's insurance co. had a transmission malfunction. The vehicle is owned by a subcontractor for the purpose of delivery for a seller. The vehicle, according to the TPA, was put in park and the emergency brake was applied, as shown by the interior video camera, and the vehicle went in reverse while the employee was in the back of the van, getting the order ready to deliver. The vehicle travelled in reverse approximately 90 feet down a 40 degree grade, making a left turn into my yard, and slammed into my side porch, making a very loud noise as if there was an explosion. I was sitting approximately 30 feet away in my back yard, and several children were playing in the yard across the road from the accident location. If the vehicle had travelled several more feet down the road and then turned left into my yard, it may have hit the gas meter and caused an explosion, possibly lethal to me, my neighbors, the driver, as well as destroyed my home. This vehicle had been recalled twice previously for problems with the transmission. See "WOO/NHTSA 20V-036" and "61A/NHTSA 23V-301."

Transmission oil leak on my 2019 Dodge Promaster 3500 van - please see attached: pdf 1 Safety Recall 61A info, pdf 2 for Bud Clary recall work done, pdf 3 for when leak 1st seen at Tacoma Dodge, and pdfs 4&5 for fix at Tacoma Dodge On [XXX], odometer 39,764 mi, Safety Recall 61A done (debris in the transmission may prevent the park pawl from fully engaging, which could cause the vehicle to roll away. ) by Bud Clary Dodge, 2925 Auburn Way N., Auburn, WA 98002 (253) 833-2485 On [XXX], odometer 49,672 miles, at engine oil change, transmission oil leak noted by Tacoma Dodge, 4101 S. Tacoma Way, Tacoma, WA 98409 (253) 475-7300 On [XXX], odometer 51,582 Tacoma Dodge verified transmission oil leak, transmission service done to replace oil and reseal leaking pan. A test drive showed additional leak at upper transmission pan and that was resealed and passed 2nd test drive showing no leaks. I was charged $256.70 for a "transmission service", normally part of scheduled maintenance at 60,000 miles, and not associated with leaks. I believe I should not be charged for this since the leakage was seen after only (about) 10,000 miles after the transmission serviced for the recall. There are known issues with the RTV sealant used leaking if not not installed correctly. I am also concerned if the Safety Recall 61A was implemented properly. Not clear how to verify that. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Ram Promaster 3500. The contact stated that while driving on the highway at 70 MPH, there was an abnormal sound coming from the center console. The check engine warning light was illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the transmission was faulty and need to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 302,351.

The contact owns a 2019 Ram Promaster 2500. The contact received notification of NHTSA Campaign Number: 23V301000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue and a case was opened. The contact had not experienced a failure. Parts distribution disconnect.