2017 RAM Promaster City

The contact owns a 2017 Ram Promaster City. The contact stated that while coming to a stop, there was gray smoke coming from the exhaust pipe and the engine. The check engine warning light was illuminated. The contact who is a certified mechanic, performed an oil change and became aware that the engine was extremely low on engine oil. The vehicle was taken to the dealer and confirmed that the oil level was extremely. The dealer performed an oil consumption test. The test showed that the vehicle was two full quarts of oil low. The contact was informed that the engine block was damaged and needed to be replaced. The vehicle was not repaired due to the cost. The contact stated that prior to the oil consumption test, whenever the vehicle was started, the vehicle vibrated abnormally. The contact inspected the vehicle and found that the oil level was low. The manufacturer was not made aware of the failure. The failure mileage was approximately 180,000.

The contact owns a 2017 Ram Pro Master City. The contact stated that while the vehicle was stopped, the engine vibrated abnormally and there was a fuel-burning odor on the interior and exterior of the vehicle. The contact stated that while attempting to accelerate, the vehicle briefly lost motive power before the vehicle returned to normal functionality. The "General Warning Light” was illuminated. The failure became a regular occurrence, and the oil level was abnormally low. The vehicle was not diagnosed or repaired by an independent mechanic or a dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

Oil consumption issue with the engine: there was an extended warranty on the engine but it apparently expired July of last year. I bought the vehicle in April, but the warranty did not show up under any recalls or Carfax report. I discovered the oil consumption problem at the end of July and have been getting the runaround from several dealerships. Finally made some headway today by starting the oil consumption test, but they called me an hour or so after the appointment to tell me Stalantis had JUST changed their policy, effective TODAY, that they would no longer honor goodwill warranties in vehicles 2018 or older.

The contact owns a 2017 Ram Promaster City. The contact stated that after refueling the vehicle, the engine shut off or idle roughly immediately after starting with the low oil warning light illuminated. The vehicle was towed to an independent mechanic where the vehicle was not diagnosed or repaired. The dealer was not contacted, and the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 57,930.