2015 RAM Promaster City

WE OWN A 2015 RAM PROMASTERS. WHILE DRIVING ON THE FREEWAY AT VARIOUS SPEEDS. TECH EXPERIENCED A SUDDEN LOSS OF POWER. ON THE DASH APPEARED A YELLOW CHECK ENGINE LIGHT AND A RED SYMBOL ( ! ). A MESSAGE READ "SERVICE REQUIRED - TRANSMISSION SERVICE". AS THE TECH ATTEMPTED TO EXIT THE FREEWAY, AFRAID THAT THE VAN MIGHT STALL WITH INCOMING TRAFFIC. HE MADE A SAFE EXIT OFF THE FREEWAY. PULLED OVER, TURNED OFF IGNITION AND WAS ABLE TO RESTART THE CAR IN HOPES THAT THE TROUBLE WOULD CLEAR. THE RED SYMBOL ( ! ) DISAPPEARED AND POWER WAS RESTORED. WAS ABLE TO DRIVE BACK TO COMPANY.

TL* THE CONTACT OWNS A 2015 RAM PROMASTER CITY. WHILE DRIVING 5 MPH, THE VEHICLE LEAKED POWER STEERING FLUID ONTO THE GROUND. IN ADDITION, THE TRANSMISSION INDICATOR ILLUMINATED WITHOUT WARNING. IT WAS DIAGNOSED THAT BATTERY ACID WAS LEAKING ONTO THE TRANSMISSION COVER, WHICH CAUSED ALL THE TRANSMISSION FLUID TO LEAK OUT OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.

AFTER FIRST PURCHASING WE NOTICED IT TENDS TO SURGE FORWARD OR STALL OUT FROM TIME TO TIME, AND ON A FEW OCCASIONS WHEN PUTTING IT INTO DRIVE, IT SOUNDS LIKE A SLEDGE HAMMER HIT THE ENGINE. I HAVE BEEN TO AND CALLED THE LOCAL DEALER IN DUNN NC AND TOLD THEM THE ISSUES AND ASKED IF THE SEVERAL RECALL NOTICES I HAVE GOTTEN COVER THE ISSUES WE'VE HAVE BEEN EXPERIENCING. I WAS TOLD WE DON'T HAVE THE PARTS YOU NEED, DON'T WORRY YOU WILL GET A LETTER TO BRING IT IN WHEN PARTS ARE AVAILABLE. WE GOT THE FIRST NOTICE SEVERAL MONTHS AGO, AND HAVE 4 NOTICES NOW. ON ONE OCCASION I ALMOST HIT A BUILDING WHEN THE ENGINE LAGGED AND THEN SURGED UNEXPECTEDLY. SEEMS NO ONE WANTS TO ADDRESS ISSUE OR THEY HAVE JUST BEEN PUTTING THIS OFF TRYING TO WAIT TIL WARRANTY IS OVER.

FOUR TIMES IN ONE DAY THE VEHICLE TRANSMISSION AND ENGINE WARNING LIGHTS AND ALARMS WERE ACTIVATED. IMMEDIATELY, THE VEHICLE LOSS POWER. IN ONE INSTANCE, THIS HAPPENED WHILE I WAS ENCOUNTERING VEHICLES ENTERING AND EXITING A HIGHWAY RAMP. THE IMMEDIATE SLOWING ALMOST CAUSED A COLLISION AS VEHICLES ACCELERATING OFF THE ENTRY RAMP AND MERGING INTO MY LANE SUDDENLY HAD TO SLOW OR TAKE ACTION TO AVOID REAR ENDING ME. THIS OCCURRED TWO MORE TIMES BEFORE I COULD GET THE VEHICLE TO THE SERVICE DEPARTMENT. A SIMILAR INCIDENT HAPPENED WHEN I FIRST PURCHASED THE VEHICLE AND WAS ADVISED IT WAS A PROGRAMMING ISSUE. I HAD RECEIVED A RECALL NOTICE, BUT IT ADVISED THE PARTS WERE NOT AVAILABLE. IT ADVISED I WOULD BE NOTIFIED WHEN THE PARTS ARE AVAILABLE. THE RECALL DID NOT ADVISE I SHOULD NOT DRIVE THE VEHICLE. I DID DELIVER THE VEHICLE TO THE SERVICING DEALERSHIP ADVISING I WOULD NOT DRIVE THE VEHICLE UNTIL IT HAS BEEN REPAIRED. I WAS ADVISED BY THE SERVICE DEPARTMENT THAT THE PART HAD BEEN ORDERED. THEY ADVISED THEY THOUGHT THE PART WAS AVAILABLE BUT COULD NOT CONFIRM IT. I HAVE BEEN WITHOUT THE VEHICLE FOR OVER TWO DAYS AND HAVE NOT RECEIVED ANY INFORMATION AS TO WHEN THE VEHICLE WILL BE REPAIRED. WITH THE LOSS OF POWER, THE VEHICLE SEEMED TO GO INTO NEUTRAL TWO TIMES. THE OTHER TWO TIMES IT SEEMED TO LOCK INTO HIGH GEAR AND ONCE YOU HAD TO SLOW OR STOP IT COULD NOT ACCELERATE. I MANAGED TO GET OFF HIGHWAY TWICE AND RESTART THE VEHICLE BUT THE OTHER TWO TIMES I HAD TO RESTART THE VEHICLE IN TRAFFIC. IT WOULD WORK PROPERLY FOR A FEW MINUTES AFTER RESTARTING BUT THE ENGINE LIGHT WOULD STAY ON.

TL* THE CONTACT OWNS A 2015 RAM PROMASTER CITY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V202000 (ELECTRICAL SYSTEM, POWER TRAIN); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2015 RAM PROMASTER CITY. WHILE THE VEHICLE WAS PARKED, THE CONTACT WAS NOTIFIED BY THE POLICE THAT IT INDEPENDENTLY ROLLED FORWARD WHILE SHIFTED IN PARK. DUE TO THE FAILURE, THE VEHICLE STRUCK A POLE. THE VEHICLE WAS TOWED TO THE DEALER. THE VEHICLE WAS INSPECTED BY A CHRYSLER TECHNICIAN WHO STATED THAT THERE WAS NO EVIDENCE OF A MALFUNCTION. PRIOR TO THE FAILURE, THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V202000 (ELECTRICAL SYSTEM, POWER TRAIN) AND 16E039000(ELECTRICAL SYSTEM, EXTERIOR LIGHTING). THE VEHICLE WAS NOT REPAIRED. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THERE WAS NO INJURIES. THE FAILURE MILEAGE WAS APPROXIMATELY 4,000.