2025 RAM 1500

I am writing to formally escalate a serious and ongoing defect involving my Ram 1500. Despite multiple repair attempts at an authorized dealership, the issue has not been resolved. The vehicle repeatedly shuts off unexpectedly, which creates a significant safety risk while driving. I have already taken the vehicle to the dealership three separate times to address this problem, and the defect continues to persist. Because the dealership has been unable to properly repair the vehicle after multiple attempts, I am requesting that this matter be immediately escalated to a regional case manager and a Ram Field Technical Specialist for review. In addition, I would like to formally report a very concerning interaction with your customer care department. When I contacted customer care to seek assistance regarding this issue, the representative I spoke with was extremely rude and unprofessional. During the call, the agent refused to provide her name or identification when I asked, and the call ended with the representative hanging up the phone while I was still trying to address my concerns. This experience was very disappointing and did not reflect the level of customer service I expected. Given the repeated repair attempts and the ongoing safety concern, this situation may qualify under the New York Lemon Law. If the defect cannot be resolved promptly, I will pursue the remedies available under the New York Lemon Law, including a possible vehicle replacement or manufacturer buyback. Please contact me as soon as possible with a case number and the next steps to resolve this matter.

While driving into town, the dashboard illuminated with every warning light before the vehicle suffered a total electronic and engine shutdown. This happened twice—the second time while I was mid-turn in an intersection. Several vehicles had to slam on their brakes to avoid a high-speed collision with my stalled truck. I had to get the vehicle towed as it is fundamentally unsafe to operate.

Ram recall 03D, NHTSA-26V-059. The Ram dealer stated replacement "trailer control modules" will be installed in unsold units first, not existing owners of sold units. My vehicle has NOT been repaired. The Ram app states my recall issue is resolved- it is not. I cannot safely and legally tow my trailer because of this issue. Stellantis needs to be held accountable as the manufacturer WAS aware of this issue before I was allowed to purchase the truck.

The contact owns a 2025 Ram 1500. The contact received notification of NHTSA Campaign Number: 26V059000 (Exterior Lighting, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

1. Nature of Safety Complaint I am submitting this complaint to report repeated and unresolved safety-related defects affecting my 2025 Ram 1500 manufactured by Stellantis (FCA US LLC). The vehicle has experienced ongoing failures of safety-related systems since purchase on August 6, 2025. Despite multiple repair attempts at three authorized dealerships, the issues persist and the vehicle has remained out of service for over four months. 2. Dealership Repair History (Safety Context) Repairs were performed at: Colonial Dodge Dartmouth Quirk CDJR Dorchester Colonial Dodge Chrysler Jeep Ram The vehicle is currently in dealer possession (Hudson, MA) for ongoing repairs. 3. Safety-Related Defects A. Parking Sensor System Failure Front and rear parking sensors repeatedly malfunction. These are collision-avoidance / driver-assist safety systems. Multiple repair orders document ongoing failures. System reliability is compromised despite repeated software updates and module replacements. Safety Concern: Increased risk of collision due to nonfunctional proximity detection. B. Electronic Module & Software Instability Repeated failures and updates involving: Transmission control module Electric power steering module Driver/passenger door modules Instrument cluster Security Gateway (SGW) Safety Concern: Electronic instability affecting steering, transmission control, or driver information systems could pose crash risk. C. Unintended Sunroof Operation Sunroof tilts open unexpectedly. Safety Concern: Unexpected opening while driving may distract driver or create hazardous conditions at highway speeds. D. Running Board Malfunction Running boards malfunction intermittently. Safety Concern: Risk of slip, fall, or injury during entry/exit. E. Battery Failures While in Dealer Custody Both batteries reportedly failed while vehicle was at dealership. Safety Concern: Electrical instability may affect essential systems.

The contact owns a 2025 Ram 1500. The contact stated the display screen was blank. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 26V059000 (Exterior Lighting, Electrical System). The local dealer was contacted and confirmed that parts were on back order. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 118,000.

battery drains completely dead and will not take a charge. I bought this vehicle just under 1 year ago and 3 batteries main batteries have had to be be replaced, and 2 secondary batteries. Something is draining and killing the batteries and the dealership cannot find the cause. This has left me stranded without a vehicle 3 times in less than a year.

The contact owns a 2025 Ram 1500. The contact stated that while driving at a slow speed, the instrument panel went dark. The contact entered the parking lot of a grocery store, and the instrument panel was still dark. The vehicle was turned off and restarted after several minutes, but the instrument panel was still dark. The gear shift lever was shifted to drive(D), and the vehicle failed to move or function as intended. The gear shift lever was shifted to reverse(R), and the vehicle failed to function as intended. After several attempts, the vehicle was able to drive forward; however, the instrument panel was still dark. The vehicle was taken to the dealer but was not diagnosed. The vehicle was restarted to drive back to the residence, and the instrument panel illuminated as intended, and the gear lever operated as intended. On a separate occasion, the message "Warning Light Illumination Unavailable -Service Required" was displayed on the instrument panel. The vehicle was taken back to the dealer, where it was diagnosed that the instrument cluster had an intermittent internal fault and needed to be replaced. The instrument panel was replaced. The contact stated that on a separate occasion, the infotainment system failed to function as intended and displayed a blue screen. The vehicle was taken to the dealer. The infotainment screen was replaced. The contact stated that the system glitched. Most recently, while driving at 40-50 MPH, the transmission unexpectedly downshifted to first gear. The contact stated that the transmission was in manual mode and the engine made a revving sound. No warning lights were illuminated. The vehicle was pulled over to the side of the road and turned off. After a short while, the vehicle was restarted and functioned as intended. The vehicle was taken to the dealer; however, no cause for the failure was found. Most recently, the subwoofer failed to function as intended. The vehicle was taken back to the dealer, and the subwoofer was replaced. The contact stated that the failure with