2020 Porsche Panamera

Received Manufacturer Recall Number APA1, NHTSA Recall Number 23V033, which states that "on the affected vehicles, there is a possibility of humidity ingress into the external coolant pump for the climate control system." The recall notice stated that "this could cause a short circuit and, in some instances, thermal damage. This can occur even after the vehicle is turned off, if the engine residual heat function is activated by the operator by pressing the AUTO-REST button on the central control panel." The notice stated further that "THE REMEDY FOR THIS RECALL IS NOW AVAILABLE. Remedy is to replace the external coolant pump and related connection." The notice also stated that "[i]f the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner, please contact the NHTSA Vehicle Safety Hotline at: 1-888-327-4236 or TTY: 1-800-424-9153 or file an online complaint with NHTSA." Contacted Porsche South Bay in Hawthorne, California regarding the recall notice and Porsche South Bay failed to remedy this safety recall.

Received Manufacturer Recall Number APA1, NHTSA Recall Number 23V033, regarding recall. The recall summary stated that on the affected vehicles, including our vehicle, there is a possibility of humidity ingress into the external coolant pump for the climate control system. The recall also stated that this issue "could cause a short circuit and, in some instances, thermal damage. This can occur even after the vehicle is turned off, if the engine residual heat function is activated by the operator by pressing the AUTO-REST button on the central control panel. Remedy THE REMEDY FOR THIS RECALL IS NOW AVAILABLE. Remedy is to replace the external coolant pump and related connection If the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner, please contact the NHTSA Vehicle Safety Hotline at: 1-888-327-4236 or TTY: 1-800-424-9153 or fi le an online complaint with NHTSA." We have contacted several Porsche dealerships in our area on several occasions and the manufacturer has failed to remedy this problem. We first contacted a dealership about the issue in March 2023, and Porsche has still failed to remedy this problem.

Received a recall notice from Porsche yesterday regarding a potential wiring problem with the climate control coolant pump that, under certain humid conditions, could result in an electrical short and engine fire. In the notice, they recommend “out of an abundance of caution” to “park the vehicle outside and away from other vehicles or structures”. Sounds serious. Called my Porsche dealer in Atlanta to schedule an appointment ASAP to get the problem repaired. The repair parts are unavailable and they don’t know when they will be shipped. Was told that it could be a month or more before they know. My complaint is not the defect (which Porsche identified); but, the manner in which this is being handled. Parts for a defect that sounds this serious should be available before sending ominous-sounding recall notices to customers.

The contact owns a 2020 Porsche Panamera. The contact stated that while driving approximately 35 MPH, the vehicle started losing motive power, jerked, and the vehicle would not properly accelerate. The vehicle was later taken to the local dealer who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 50,000.