2010 Porsche Panamera 4S

The contact owns a 2010 Porsche Panamera 4S. The contact stated that while driving at approximately 30 MPH, the check engine warning light illuminated. There were five unknown codes regarding the DPS. The vehicle was running roughly. The contact thought that the vehicle was going to stall. The contact stated that the failure was related to NHTSA Campaign Number: 17V368000 (Engine). The vehicle was taken to an independent mechanic, who determined that the cam shaft adjuster was loosened. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact there were no open recalls on the VIN. The failure mileage was approximately 130,000.

MY VEHICLE WAS SITTING OUTSIDE MY HOME FOR A COUPLE WEEKS. I THEN DECIDED TO TAKE THE VEHICLE FOR A DRIVE ONLY TO SEE SEVERAL FEATURES IN THE CAR MALFUNCTION AND NOT WORKING. AFTER TAKING IT TO THE DEALERSHIP I HAD LEARNED THE TRUNK OF MY CAR FILLED UP WITH LOTS OF WATER DUE TO THE DRAINAGE HOLES BEING BLOCKED WITHH DEBRIS. THIS RESULTED IN A MASSIVE CIRCUIT SHORTAGE IN THE REAR ELECTRICAL AND SOUND SYSTEM LOCATED IN MY TRUNK RENDERING THE VEHICLE UNDRIVEABLE.

HELLO, I AM THE OWNER OF PANAMERA 4S 2010 BOUGHT FROM AMERICAN DEALER. I HAVE BIG CRITICAL TECHNICAL PROBLEM. PLEASE FOR SUPPORT. I BRING THIS CAR TO EUROPE. NOW IT IS 73K KM/ 45K MILES. CAR LOOKS AND KEEP AS NEW. VIN: [XXX] CAMSHAFT ADJUSTER ALUMINUM BOLTS FAILURE. MY CAR WAS LISTED AS A CAR FOR SERVICE ACTION BUT I DIDN'T KNEW ABOUT THAT. FEW BOLT FELT DOWN TO THE ENGINE. I LEFT CAR TO PORSCHE DEALERSHIP IN POZNA (POLAND). IN COMING DAYS THIS DEALERSHIP WILL SEND A LETTER TO PORSCHE EUROPE TO COVER MY REPAIR COST. KINDLY PLEASE FOR SUPPORT IN MY ISSUE. I WAS INFORMED THAT PORSCHE EUROPE MIGHT NOT BE INTERESTED TO COVER SUCH REPAIR COST BECAUSE THIS CAR CAME FROM USA. IN MANY CASES LIKE MINE PORSCHE CHANGED FOR THE NEW ENGINE BECAUSE OF THIS MANUFACTURER MISTAKE MY CAR IS LISTED OFFICIALLY FOR MANUFACTURER SERVICE ACTION WITH CAMSHAFT BOLT REPLACE. BUT THESE BOLTS ARE BROKEN NOW. IN TECHNICAL-ECONOMICAL ISSUE I NEED SUPPORT IN SOLVING MY CASE. MY MOBILE: [XXX] @: [XXX] BEST REGARDS, [XXX] PORSCHE DO NOT WANT TO HELP ME. VALUE OF ENGINE REPAIR TO VALUE OF MY CAR IS IRRATIONAL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I DROVE 5 MINUTES FROM MY HOUSE TO A GAS STATION ON MY WAY TO WORK. AS I PULLED OUT OF THE GAS STATION AND GOT ONTO A HIGHWAY, THE CAR STARTED STALLING AND MAKING A VERY LOUD,HARSH NOISE. IT WAS A VERY DANGEROUS AS CARS WERE APPROACHING AT HIGH SPEED. I PULLED OVER AND THE CAR KEPT SHUTTERING AND FINALLY LOST POWER. I TRIED TO START THE CAR AGAIN AND AGAIN WITH NO LUCK. I HAD THE VEHICLE TOWED TO MY MECHANIC. I CONSIDER MYSELF A VERY LUCKY TO BE ALIVE. AFTER CHECKING THE CAR AND CHANGING MANY PARTS, IT WAS DIAGNOSED. CAMSHAFT SPROCKET BOLTS SHEERED OFF CAUSING CATASTROPHIC DAMAGE TO ENGINE. THE BOLTS AND ALUMINUM PARTICLE ENTERED THE ENGINE CYLINDERHEADS AND PISTON WITH MAJORENGINE FAILURE.

BOTH TIMES I WAS DRIVING ON THE HIGHWAY WHEN LIGHTS STARTED COMING UP ON MY DASH WITH SOUND ALERTS. CAR SHUT OFF MULTIPLE TIMES BUT WOULD RESTART WHEN I PULLED OFF THE ROAD. RIGHT CAMSHAFT ADJUSTER BOLTS BROKE IN FEB 2016, LEFT CAMSHAFT ADJUSTER BOLTS BROKE IN OCTOBER 2016 ALONG WITH EXHAUST CAMSHAFT BROKEN IN 2 PIECES AND NOW 5 BENT VALVES. 3 OF THE 5 BRIDGES RIPPED AND BROKEN THAT HOLDS THE EXHAUST CAMSHAFT DOWN. ENGINE STILL OUT OF THE CAR. HIGH PRESSURE FUEL PUMP AND FUEL PUMP IN TANK FAILED SINCE HIGH PRESSURE PUMP IS ON CAMSHAFT THAT WAS CONNECTED TO ADJUSTER. ANTIFREEZE ALL OVER THE TOP OF THE ENGINE IN THE V OF THE ENGINE SO WATER PUMP , THERMOSTAT AND HOUSING REPLACED. MULTIPLE BOLT HEADS NOT RECOVERED FROM BROKEN CAMSHAFT ADJUSTER BOLT AND SHAVINGS FOUND IN OIL.

MY CAR HAS KEYLESS ENTRY TO TURN ON AND OFF IGNITION. WHEN I PARKED THE CAR IN THE GARAGE, I TURNED OFF THE IGNITION BUT FAILED TO PUT THE CAR IN PARK AND IT WAS LEFT IN DRIVE. I WALKED AWAY FROM THE CAR AND IT BEGAN TO ROLL BACKWARDS WHERE IT HIT MY BASKETBALL POLE AND CAUSED QUITE A BIT OF DAMAGE TO THE CAR. I THINK THERE IS A DESIGN FLAW WITH THE KEYLESS ENTRY ON THIS VEHICLE. WITH KEYED ENTRY VEHICLES YOU CAN NOT TURN OFF THE ENGINE WHILE IT IS IN DRIVE AND MUST BE PLACED IN PARK TO TURN OFF THE VEHICLE. OTHER KEYLESS VEHICLES I HAVE DRIVEN SUCH AS THE AUDI A8 HAVE A FEATURE IF YOU TURN THE VEHICLE OFF WHILE IN DRIVE IT WILL AUTOMATICALLY PUT THE CAR IN PARK. THE PORSCHE PANAMERA, ON THE OTHER HAND, TAKES THE CAR OUT OF DRIVE AND PUTS IT INTO NEUTRAL SO THAT IT CAN ROLL FORWARD OR BACKWARD WHICH I BELIEVE IS A VERY DANGEROUS CONDITION. IN MY CASE, IT TOOK THE CAR OUT OF DRIVE AND MOVED TO NEUTRAL TO ALLOW IT TO ROLL BACKWARDS. IF THERE WAS A CHILD BEHIND MY CAR THEY WOULD HAVE BEEN INJURED OR KILLED. I BELIEVE THERE SHOULD BE SOME KIND OF DESIGN FEATURE OF KEYLESS VEHICLES THAT WOULD PUT THE CAR IN TO PARK WHEN THE ENGINE IS TURNED OFF OR AT LEAST NOT ALLOW THE DRIVER TO ACCIDENTALLY TURN OFF THE VEHICLE WILL IN STILL IN THE DRIVE POSITION. I AM NOT SURE HOW OTHER MANUFACTURERS DEAL WITH KEYLESS ENTRY BUT I FEEL THE DESIGN OF THE PORSCHE WILL EVENTUALLY LEAD TO A SERIOUS INJURY. *JS

ABOUT 4 OZ OF WATER STARTED POURING OUT OF EACH AIR VENT WHEN I ACCELERATED. THIS CAUSED A SHORT IN THE CENTRE BUTTON CONSOLE. TOOK IT IN FOR SERVICE AND WHEN I GOT IT BACK THE CONSOLE WAS OPERATIONAL, THE AIR CONDITIONING DID NOT WORK AND THE WATER STARTED TO ACCUMULATE AGAIN. BLUETOOTH KEEPS CUTTING OUT AND DROPS CALLS. THE FIFTH (REAR) DOOR MAKES METAL TO METAL CONTACT DUE TO A MISALIGNMENT OF THE HINGE (STILL AFTER AUTO BODY WORK WAS COMPLETED BY PORSCHE). THIS CAR HAS BEEN NOTHING BUT A LEMON AND PORSCHE NA HAS DONE NOTHING TO STEP UP THEIR CUSTOMER SERVICE EXCEPT KEPT TELLING ME TO RETURN THE VEHICLE FOR SERVICE. I GAVE UP AFTER MORE THAN A HALF DOZEN ATTEMPTS. *TR