2019 Porsche Macan

I want to report a series of premature material and component failures on my 2019 Porsche Macan (under the VIN given in this claim). In September 2025, our vehicle suffered a complete internal LED headlight blowout. When I explicitly asked my service advisor if this was a known manufacturer defect, I was told that this failure "occurs frequently" and that my only option was to pay full price for an entire replacement assembly. Charging a customer full price for a sealed, lifetime component while simultaneously acknowledging that it fails regularly is unacceptable. A premium safety component should not suffer total internal failure at this mileage under normal use. Furthermore, this vehicle previously underwent a full sunroof replacement in May 2023 at our Porsche dealer Marin that was paid by our insurance, not Porsche, when a class action lawsuit was actually ongoing and nobody told us denying manufacturing defect. Nobody mentioned the official Porsche Sunroof Settlement. At that time as well, our service team failed to inspect or warn us about the adjacent panoramic sunshade mechanism in the headliner attached in sandwich in the headliner design and linked to its electrical wiring. The sunshade tracking has now failed and collapsed without any force applied—a direct result of the structural warping and moisture issues associated with the original sunroof defect. And it is regularly collapsing while we are driving causing serious danger. Separately buttons of the airbag sensor under the central mirror, AC vents and windows are breaking without excessive force. All these defects have been corrected in the new Macan models rooftop, headlights, sunshade and windows and ac vents buttons revealing clear design flaws.

On Sunday June 5, 2022, I had to remove my 2019 Porsche Macan S right rear tire because it had a screw in it. I ahd to do it that day because its leaking had increased and it went totally flat, while I had been waiting many days for my purchased tire and road hazard service. I removed the tire and put in a temporary plug so it could be taken to the servicing dealer, Porsche Silver Spring, MD, on Tuesday June 7, 2022. While I was doing this work, the right rear jack lift point on the car failed and moved sideways towards the inboard of the car, allowing the jack to move under the car. Fortunately I was able to get the tire back on, but the car fell onto the jack and was damaged. The trim pieces and right rear door were damaged. I have pictures of the damage and the failed jack point. I was using the Porsche supplied jack and at all times followed all Porsche directions from the Porsche supplied “Good To Know” app, to the letter. On June 8, 2020 the dealership contacted me and confirmed that the jack point had failed and required replacement. They are also obtained an estimate of the cost to repair the damage to my vehicle caused by the jack point failure. I was very lucky not to have been injured. I believe this is a serious safety problem. I will provide more information upon request, including pictures. I was unable to load the pictures from my cell phone on this report.