NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
239 reports50,000 miles · Nov 11, 2008
Engine And Engine Cooling
THE EVENTS LEADING UP TO THE FAILURE, > THE GMC MANUFACTURE FAILURE TO PROVIDER ADEQUATE COOLANT TO THE VEHICLE. THE MANUFACTURE IS ALREADY AWARE OF THE ISSUES AND FAILS TO ADMIT OR CORRECT THE PROBLEM FROM OCCURRING TO UNAWARE MOTORIST. THE ISSUE IS THE DEXCOOL COOLANT THAT DESTROYING THE CAR PERFORMANCE, RADIATOR, WATER PUMPS …
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THE EVENTS LEADING UP TO THE FAILURE, > THE GMC MANUFACTURE FAILURE TO PROVIDER ADEQUATE COOLANT TO THE VEHICLE. THE MANUFACTURE IS ALREADY AWARE OF THE ISSUES AND FAILS TO ADMIT OR CORRECT THE PROBLEM FROM OCCURRING TO UNAWARE MOTORIST. THE ISSUE IS THE DEXCOOL COOLANT THAT DESTROYING THE CAR PERFORMANCE, RADIATOR, WATER PUMPS AND MAIN FOLD GASKETS. ONCE THIS DAMAGE HAS STARTED, THERE IS NO STOPPING IT. THE CAR IS A COMPLETE LEMON AND IT IS TOO LATE OR EXPENSIVE TO FIX THE DAMAGE. THERE HAS BEEN A CLASS ACTION LAW SUIT ON VARIOUS GM MODELS DUE TO THIS DEX COOL ISSUE. UNLESS YOU KNOW ABOUT THE ISSUES AND RESEARCH THEM, THIS CAN BE HAPPENING TO YOU AS A GM CAR OWNER/LESSER AND YOU WOULD NOT KNOW IT. THE GMC DEALERS DOWN PLAY THE PROBLEMS YOU EXPLAIN TO THEM AND BLAME THE DRIVER OR JUST WEATHER CONDITIONS AND STATE" THIS IS NORMAL AND IT JUST HAPPENS SOMETIMES. THIS SHOULD BE AGAINST THE LAW AND REVIEW FURTHER BECAUSE NOBODY SHOULD HAVE TO GO THROUGH THIS HORROR. THE MAIN PROBLEM IS THAT YOU DON'T KNOW THAT YOUR CREATING DAMAGE TO YOUR CAR BECAUSE YOU ARE JUST DRIVING AND THEN ONE DAY YOU GET A MESSAGE ON THE DASH BOARD THAT THE CAR IS OVER HEATING. YOU DO NOT KNOW WHY, HOE OR EVEN WHAT WOULD CAUSE THIS. BY THIS TIME ITS TOO LATE. THE RADIATOR, WATER HOSES AND MAIN FOLD GASKETS HAVE BEEN ALL DAMAGED BY THIS ACID EATING DEXCOOL COMPONENT AND THEN ITS FINANCIALLY THE DRIVERS FAULT TO PAY OUT OF POCKET EXPENSES, RANGING FROM ($400-$4000+). I AM A SINGLE MOTHER WHO PURCHASE A NEW VEHICLE SO I WOULD NOT HAVE THE PROBLEMS OF BEING BROKE DOWN ON THE ROAD OR HAVING A USED CAR WITH SOME ONE ELSE'S PROBLEMS. I AM NO STUCK WITH A DAMAGE 2006 GRAND PRIX, CAR NOTE FOR THE GRAND PRIX $400, INSURANCE FOR THE DAMAGE GRAND PRIX $300 AND REPAIR COST SO FAR EST. $3200.I CAN NOT EVEN USE OR DRIVE THE CAR UNTIL I FIND A WAY TO PAY TO FIX SOMETHING I DID NOT KNOW WAS HAPPENING. THIS CAN NOT AND SHOULD NOT BE ALLOWED. *TR
NHTSA ODI #10248469
45,000 miles · Oct 22, 2008
Electrical SystemEngine And Engine CoolingPower Train
TL*THE CONTACT OWNS A 2006 PONTIAC GRAND PRIX. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE JERKED AND THEN STALLED AT A TRAFFIC LIGHT. SHE SHIFTED THE GEAR INTO PARK IN ORDER TO RESTART THE VEHICLE. AFTERWARDS, THE VEHICLE WOULD NOT ACCELERATE PAST TEN MPH. THE VEHICLE WAS TOWED TO A LOCAL REPAIR SHOP AND THEY STATED THA…
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TL*THE CONTACT OWNS A 2006 PONTIAC GRAND PRIX. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE JERKED AND THEN STALLED AT A TRAFFIC LIGHT. SHE SHIFTED THE GEAR INTO PARK IN ORDER TO RESTART THE VEHICLE. AFTERWARDS, THE VEHICLE WOULD NOT ACCELERATE PAST TEN MPH. THE VEHICLE WAS TOWED TO A LOCAL REPAIR SHOP AND THEY STATED THAT THE TRANSMISSION WAS DEFECTIVE. THE VEHICLE WAS REPAIRED. APPROXIMATELY TWO MONTHS LATER, SHE NOTICED A LOUD NOISE AND HER VEHICLE WAS DRIVEN TO A LOCAL REPAIR SHOP. THE MECHANIC INFORMED HER THAT THERE WAS A HOLE IN THE WATER PUMP THAT NEEDED TO BE REPLACED. FOUR MONTHS LATER, THE WINDOWS WOULD NOT ROLL DOWN. THE VEHICLE WAS DRIVEN TO A LOCAL REPAIR SHOP AND THE MECHANIC REVIEWED A DIAGRAM OF THE VEHICLE. THE DIAGRAM STATED THAT THE FUSE FOR THE WINDOW WAS NOT LOCATED IN THE PROPER PLACE. THE WINDOW HAS NOT BEEN REPAIRED. THE DEALER STATED THAT THE FAILURE WAS NOT UNDER WARRANTY. THE MANUFACTURER HAS NOT BEEN NOTIFIED. THE CURRENT MILEAGE WAS 50,000 AND FAILURE MILEAGE WAS 45,000.
NHTSA ODI #10246386
6,000 miles · Oct 17, 2008
Electrical SystemExterior LightingVisibility
TL*THE CONTACT OWNS A 2006 PONTIAC GRAND PRIX. THE CONTACT STATED THAT HE HAD HEADLIGHTS AND A BLUE TOOTH INSTALLED IN THE VEHICLE. WHEN HE REMOVED THE KEY FROM THE IGNITION, THE STEREO MADE A LOUD POPPING NOISE THAT COULD BE HEARD THROUGH THE SPEAKERS. WHENEVER IT POPS, THE CONTACT EXPERIENCES ELECTRICAL FAILURES AND THE CLO…
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TL*THE CONTACT OWNS A 2006 PONTIAC GRAND PRIX. THE CONTACT STATED THAT HE HAD HEADLIGHTS AND A BLUE TOOTH INSTALLED IN THE VEHICLE. WHEN HE REMOVED THE KEY FROM THE IGNITION, THE STEREO MADE A LOUD POPPING NOISE THAT COULD BE HEARD THROUGH THE SPEAKERS. WHENEVER IT POPS, THE CONTACT EXPERIENCES ELECTRICAL FAILURES AND THE CLOCK, INSTRUMENT PANEL GAUGES, AND THE STEREO WOULD RESET. OFTENTIMES, THE HEAD AND TAIL LIGHTS WILL DIM WHILE DRIVING AT NIGHT. THE DEALER COULD NOT DUPLICATE THE FAILURE. THE TAIL LIGHTS HAVE BLOWN ON THE VEHICLE AT LEAST NINE TIMES. THE WINDSHIELD WAS BLURRY, WHICH RESEMBLED DRIVING UNDER THE INFLUENCE AND PREVENTED CLEAR VISIBILITY. THE WINDSHIELD WAS REPLACED UNDER WARRANTY. THE MANUFACTURER INSTRUCTED HIM TO TAKE THE VEHICLE TO THE NEAREST DEALER. THE CONTACT STATED THAT HE HAD ALREADY BEEN TO THE DEALER A MINIMUM OF NINE TIMES AND THE FAILURES COULD NEVER BE DUPLICATED. THUS FAR, THE BATTERY AND DASHBOARD HAVE BEEN REPLACED. THE MOLDING FOR THE DRIVER'S SIDE WINDOW HAS BEEN REPLACED AS WELL; HOWEVER, THE FAILURES PERSIST. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 6,000 AND CURRENT MILEAGE WAS 27,000.
NHTSA ODI #10245839
Mileage unknown · Oct 2, 2008
Service Brakes, Hydraulic
WET ROAD CONDITIONS, BRAKE APPLIED, NO GRIP FELT WHEN BRAKING, CAR TAKING A GREAT DEAL OF DISTANCE TO STOP. DID NOT SLIDE, SIMPLY DID NOT SLOW DOWN. NEAR ACCIDENT DUE TO NOT BEING ABLE TO STOP WITHIN NORMAL DISTANCE. HAS HAPPENED SEVERAL TIMES, MOST NOTABLE IN THE RAIN. DRIVER STATE HEARD A GRINDING TYPE OF SOUND ON DRIVERS SIDE…
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WET ROAD CONDITIONS, BRAKE APPLIED, NO GRIP FELT WHEN BRAKING, CAR TAKING A GREAT DEAL OF DISTANCE TO STOP. DID NOT SLIDE, SIMPLY DID NOT SLOW DOWN. NEAR ACCIDENT DUE TO NOT BEING ABLE TO STOP WITHIN NORMAL DISTANCE. HAS HAPPENED SEVERAL TIMES, MOST NOTABLE IN THE RAIN. DRIVER STATE HEARD A GRINDING TYPE OF SOUND ON DRIVERS SIDE. *TR
NHTSA ODI #10244243
21,118 miles · Aug 13, 2008
Electrical System
INDICATED "CHARGING SYSTEM FAILURE". THIS IS THE FIFTH TIME THIS ERROR CODE HAS PRESENTED. IN OCTOBER 2007, ADDITIONAL FAILURES PRESENTED CAUSING VEHICLE TO STALL WHILE NEGOTIATING A CURVE. VEHICLE HAS BEEN TAKEN TO PONTIAC DEALERSHIP FOR PROBLEM. FIRST TIME AT DEALER, THE ALTERNATOR WAS REPLACED, SECOND TIME, THE BATTERY WA…
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INDICATED "CHARGING SYSTEM FAILURE". THIS IS THE FIFTH TIME THIS ERROR CODE HAS PRESENTED. IN OCTOBER 2007, ADDITIONAL FAILURES PRESENTED CAUSING VEHICLE TO STALL WHILE NEGOTIATING A CURVE. VEHICLE HAS BEEN TAKEN TO PONTIAC DEALERSHIP FOR PROBLEM. FIRST TIME AT DEALER, THE ALTERNATOR WAS REPLACED, SECOND TIME, THE BATTERY WAS REPLACED. DEALERSHIP IS ONLY PROLONGING ANOTHER FAILURE. *TR
NHTSA ODI #10237989
35,000 miles · May 30, 2008
Fuel System, GasolineService Brakes, Electric
I HAVE 36,378 MILES ON MY 2006 PONTIAC GRAND PRIX AND HAVE TAKEN IT INTO THE SHOP FOR ROTORS 2 TIMES NOW. THEY HAVE TURNED THE ROTORS BUT THE BRAKES ARE STILL NOT RIGHT AND NOW OF COURSE ITS OUT OF WARRANTY. I HAVE NEVER HAD A PROBLEM WITH ROTORS IN MY LIFE. THIS IS NOT NORMAL WEAR. I ALSO HAVE A GAS TANK PROBLEM WHEN I FILL…
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I HAVE 36,378 MILES ON MY 2006 PONTIAC GRAND PRIX AND HAVE TAKEN IT INTO THE SHOP FOR ROTORS 2 TIMES NOW. THEY HAVE TURNED THE ROTORS BUT THE BRAKES ARE STILL NOT RIGHT AND NOW OF COURSE ITS OUT OF WARRANTY. I HAVE NEVER HAD A PROBLEM WITH ROTORS IN MY LIFE. THIS IS NOT NORMAL WEAR. I ALSO HAVE A GAS TANK PROBLEM WHEN I FILL IT UP, IT WILL OVERFLOW. THE SERVICE PROVIDER (OSBOURNES IN DUBOIS, PA) SAY THEY CAN'T GET IT TO DO IT BUT IT HAPPENS TO ME EVERYTIME I FILL UP THE TANK. *TR
NHTSA ODI #10229281
29,000 miles · May 12, 2008
Service Brakes, Electric
THE BRAKES ON MY 2006 GRAND PRIX GT WERE NOT WORKING PROPERLY - AGAIN. THEY WERE "SPONGY". THIS TIME, IT WASN'T THE ROTORS THAT WERE TURNED; LIKE LAST TIME. THE MASTER CYLINDER WAS LEAKING. THE DEALER REPLACED IT. *TR
NHTSA ODI #10227523
35,000 miles · Apr 28, 2008
Service Brakes, Hydraulic
I HAVE A 2006 PONTIAC GRAND PRIX GXP WITH 35,000 MILES ON IT. I WAS JUST TOLD THAT IT NEEDS ITS THIRD SET OF FRONT BRAKES AND ROTORS. AFTER THE LAST BRAKE AND ROTOR REPLACEMENT, GROOVES WERE BEING MADE ON THE FRONT ROTORS WITHIN 2 MONTHS AND THE DEALERSHIP SAID THE BRAKES WERE WEARING NORMALLY. I UNDERSTAND THAT GM KNOWS ABOU…
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I HAVE A 2006 PONTIAC GRAND PRIX GXP WITH 35,000 MILES ON IT. I WAS JUST TOLD THAT IT NEEDS ITS THIRD SET OF FRONT BRAKES AND ROTORS. AFTER THE LAST BRAKE AND ROTOR REPLACEMENT, GROOVES WERE BEING MADE ON THE FRONT ROTORS WITHIN 2 MONTHS AND THE DEALERSHIP SAID THE BRAKES WERE WEARING NORMALLY. I UNDERSTAND THAT GM KNOWS ABOUT THIS EXCESSIVE BRAKE WEAR PROBLEM AND IS DOING NOTHING ABOUT IT. THE LAST TIME THE DEALER REPLACED ROTORS AND BRAKES FREE EVEN THOUGH NOT UNDER WARRANTY. THIS TIME THEY ARE TELLING ME THEY KNOW OF NO PROBLEMS WITH THE VEHICLE'S BRAKES AND THAT IT IS NORMAL FOR THESE BRAKES TO NEED REPLACING THIS OFTEN. THERE APPEARS TO BE SOME PROBLEM WITH THE BRAKE/VENTED ROTOR COMBINATION THAT IS CAUSING EXCESSIVE WEAR. *TR
NHTSA ODI #10225881
48,000 miles · Apr 6, 2008
SteeringTires
THE OUTER TIE-ROD ON MY 2006 GRAND PRIX NEEDS REPLACED. MY VEHICLE HAS LESS THAN 50,000 MILES AND I ALSO HAD TO REPLACE MY TIRES AFTER AROUND 45,000 BECAUSE OF THE TIE-ROD PROBLEM. ALL TOGETHER THIS IS COSTING ME AROUND $700 WHICH IS A LOT TO SPEND ON A PROBLEM THAT I FEEL IS A RESULT OF IMPROPER MANUFACTURING. *TR
NHTSA ODI #10223498
59,090 miles · Mar 11, 2008
Power Train
APPROX. ONE WEEK OF TRANSMISSION TRYING TO KICK INTO NEXT GEAR, THEN ONE DAY (AFTER ABOUT 4 DAYS OF THIS OCCURRING) TRANSMISSION COMPLETELY DIED. ABLE TO PUT INTO DRIVE BUT TRANS WAS NOT COMMUNICATING WITH WHEELS (PER ONSTAR DIAGNOSTIC REPORT). HAD TO BE TOWED TO DEALER WHO SAID THAT THERE WERE "SEVERAL NOTES ON COMPUTER SYSTEM"…
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APPROX. ONE WEEK OF TRANSMISSION TRYING TO KICK INTO NEXT GEAR, THEN ONE DAY (AFTER ABOUT 4 DAYS OF THIS OCCURRING) TRANSMISSION COMPLETELY DIED. ABLE TO PUT INTO DRIVE BUT TRANS WAS NOT COMMUNICATING WITH WHEELS (PER ONSTAR DIAGNOSTIC REPORT). HAD TO BE TOWED TO DEALER WHO SAID THAT THERE WERE "SEVERAL NOTES ON COMPUTER SYSTEM" AND THAT THE FLUID WAS "BURNT BEYOND RECOGNITION." HAD CAR TOWED TO A DIFFERENT SHOP W/ ASE CERTIFIED MECHANIC WHO SAID THAT WHILE TRANS. FLUID WAS A LITTLE BURNT, WAS NOT THAT BAD. EITHER WAY, A NEW TRANSMISSION IS GOING TO HAVE TO BE PUT INTO CAR AND THERE IS A CHANCE OF THIS HAPPENING AGAIN. PONTIAC/GM IS AWARE OF PROBLEM DUE TO TSB'S BEING PUT OUT FOR PROBLEM, BUT NO RECALL HAS BEEN ISSUED YET. REFUSE TO PURCHASE A 3-4K TRANSMISSION FOR THIS PROBLEM TO PROBABLY HAPPEN AGAIN BEFORE 60K MILES. *TR
NHTSA ODI #10220754
NHTSA investigations
2RQ17002 · Loss Of Headlights
Opened Apr 24, 2017 · Closed Mar 29, 2021
Status: closed (inferred from source dates) · Exterior Lighting:headlights
The subject vehicles are model year (MY) 2002-2009 Chevrolet Trailblazer, GMC Envoy, 2004-2007 Buick Rainier, 2003-2008 Isuzu Ascender, 2005-2009 Saab 9-7X, 2002-2004 Oldsmobile Bravada, 2003-2006 Chevrolet SSR, 2005-2009 Buick Lacrosse, and 2006-2008 Pontiac Grand Prix. This scope includes the Trailblazer/Envoy variants: 2002-2006 Envoy XL/Trailblazer EXT and 2004-2005 Envoy XUV. The original scope of this investigation was expanded to include all vehicles equipped with the subject Headlight Driver Module (HDM). The focus of the investigation was to determine whether actions performed by General Motors adequately addressed any unreasonable risk to motor vehicle safety in the subject vehicles concerning the headlights and the HDM that controls them.Under normal electrical load and environmental conditions, the HDM can overheat inside the Underhood Electrical Center (UEC). This can cause the module to fail and result in a simultaneous loss of both low beam headlights and both daytime running lights (DRLs), often with no warning or prior detectability to the driver. This failure can be intermittent or permanent. No other exterior lights are affected. High beams, turn signals, brake lights, and reverse lights are still operational.General Motors addressed this issue with 2 recalls (14V755 & 15V519) and a special coverage program (N172091910). In view of the recalls and special coverage program implemented by GM and the vehicle high beams continuing to operate, ODI has tentatively concluded that the actions taken by GM mitigate any unreasonable risk to safety posed by HDM failure in the subject vehicles.Accordingly, the investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The agency reserves the right to take additional action if warranted by new circumstances.The ODI reports cited above are available for review online at NHTSA.gov under the identification numbers in the attached document.
PE09025 · Power Steering Fluid Leaks - Fires
Opened May 13, 2009 · Closed Oct 2, 2009
Status: closed (inferred from source dates) · Steering:hydraulic Power Assist System; Steering:hydraulic Power Assist:hose, Piping, And Connections; Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Additional source detail variants (3)
Steering:hydraulic Power Assist:hose, Piping, And Connections
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist System
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
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