NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
148 reports98,000 miles · Apr 17, 2012
Power Train
I PURCHASED THIS USED CAR FROM A GO DEALER IN LITTLETON COLORADO. THEY SOLD ME A DEFECTIVE VEHICLE, KNOWING THE TORQUE CONVERTOR/ TRANSMISSION HAD SEVERE PROBLEMS. I COMPLAINED ABOUT IT WITHIN 24 HRS. I HAD A EXTENDED SERVICE CONTRACT ON THIS VEHICLE IT WAS IN THEIR SHOP. 3 TIMES . THEY MADE ME PAY FOR THE DIAGNOSIS IT STILL…
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I PURCHASED THIS USED CAR FROM A GO DEALER IN LITTLETON COLORADO. THEY SOLD ME A DEFECTIVE VEHICLE, KNOWING THE TORQUE CONVERTOR/ TRANSMISSION HAD SEVERE PROBLEMS. I COMPLAINED ABOUT IT WITHIN 24 HRS. I HAD A EXTENDED SERVICE CONTRACT ON THIS VEHICLE IT WAS IN THEIR SHOP. 3 TIMES . THEY MADE ME PAY FOR THE DIAGNOSIS IT STILL HAS THEY SAME PROBLEM AND IT IS GETTING WORSE, THEY COULD NOT DUPLICATE THE PROBLEMS AT ALL. IT SHIFTS HARD FROM 1ST TO 2ND GEAR LOSES POWER, STEERING LOCKS UP. VERY SCARY WHEN I HAVE MY 2 YEAR OLD GRANDSON IN THIS VEHICLE.... PLEASE PLEASE PLEASE HELP ME. I AM A SINGLE PARENT WITH 3 CHILDREN, AND NO CHILD SUPPORT. I TRADED MY CHRYSLER 300 M TO THIS DEALERSHIP. I SHOULD HAVE KEEP MY CHRYSLER.... PLEASE PLEASE HELP ME AND REPLACE THIS CAR. I NEED A CAR TO TRANSPORT MY CHILDREN IN. I AM DESPERATE YOU CAN NOT RELY ON THIS CAR. IF I HAVE TO WALK WITH MY CHILDREN, HOW WILL I DO THAT, I NEED A CAR TO GO TO COLLEGE, AND GET TO WORK. PLEASE I AM BEGGING YOU TO HELP ME. I HAVE THIS CAR FINANCIED ON A LOAN. PLEASE PLEASE HELP ME GET A NEW SAFE VEHICLE. I OWNED A 77 FIREBIRD FORMULA FROM 1989 TO 1997. THAT CAR WAS THE BEST, THAT IS WHY I THOUGHT I COULD TRUST ANOTHER PONTIAC. I AM SO DESPERATE FOR YOUR HELP. I CAN NOT AT ALL AFFORD THE REPAIRS THIS CAR WOULD TAKE. PLEASE REPLACE THIS VEHICLE AND HELP A MIDDLE CLASS WORKING MOTHER KEEP TRYING TO LIVE THE DREAM IN THIS WORLD.... SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ODI #10455600
70,000 miles · Mar 7, 2012
Power Train
TL* THE CONTACT OWNS A 2005 PONTIAC GRAND PRIX. THE CONTACT STATED THAT THE TRANSMISSION FAILED WHILE DRIVING. THE CONTACT STATED THAT LITTLE PIECES OF METAL WERE SCATTERED AS A RESULT. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. A LOCAL MECHANIC REPLACED THE TRANSMISSION. THE FAILURE MILEAGE WAS 70…
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TL* THE CONTACT OWNS A 2005 PONTIAC GRAND PRIX. THE CONTACT STATED THAT THE TRANSMISSION FAILED WHILE DRIVING. THE CONTACT STATED THAT LITTLE PIECES OF METAL WERE SCATTERED AS A RESULT. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. A LOCAL MECHANIC REPLACED THE TRANSMISSION. THE FAILURE MILEAGE WAS 70,000 AND THE CURRENT MILEAGE WAS 85,000.
NHTSA ODI #10450669
52,000 miles · Feb 20, 2012
Power Train
I HAVE A 2005 PONTIAC GRAND PRIX GXP WITH RECURRING TRANSMISSION TROUBLE. THE TRANSMISSION HAS BEEN REPLACED BY GM AT 50% COST AND THE SAME SYMPTOMS ARE OCCURRING AGAIN. FAILURE IS EMINENT. I HAVE WHAT MOST ARE CALLING THE REV AND CLUNK SYNDROME IN MY CURRENT TRANSMISSION. MY 50,000 MILE WARRANTY ON THE NEW TRANSMISSION HAS …
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I HAVE A 2005 PONTIAC GRAND PRIX GXP WITH RECURRING TRANSMISSION TROUBLE. THE TRANSMISSION HAS BEEN REPLACED BY GM AT 50% COST AND THE SAME SYMPTOMS ARE OCCURRING AGAIN. FAILURE IS EMINENT. I HAVE WHAT MOST ARE CALLING THE REV AND CLUNK SYNDROME IN MY CURRENT TRANSMISSION. MY 50,000 MILE WARRANTY ON THE NEW TRANSMISSION HAS JUST RAN OUT, BUT I HAVE RECORDS WHERE COMPLAINTS WERE FILED WITH THE DEALER WITH NOTHING FOUND. AFTER DOING SOME RESEARCH I SEE THAT I AM ONE OF HUNDREDS THAT HAVE HAD THIS SAME PROBLEM. HELP! *TR
NHTSA ODI #10448548
93,580 miles · Jan 24, 2012
Electrical SystemEngine And Engine CoolingPower Train
ON 1/23/12, WHILE BACKING OUT OF A PARKING SPACE ON A LEVEL LOT, MY 2005 PONTIAC GRAND PRIX LUNGED FORWARD. I IMMEDIATELY HIT THE BRAKE. THE CAR WAS IN REVERSE NOT DRIVE! I ATTEMPTED TO BACK OUT AGAIN AND THE SAME THING HAPPENED! THE SECOND TIME IT LUNGED FORWARD SO QUICKLY I WAS AFRAID THE CAR WOULD NOT STOP, EVEN WITH THE B…
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ON 1/23/12, WHILE BACKING OUT OF A PARKING SPACE ON A LEVEL LOT, MY 2005 PONTIAC GRAND PRIX LUNGED FORWARD. I IMMEDIATELY HIT THE BRAKE. THE CAR WAS IN REVERSE NOT DRIVE! I ATTEMPTED TO BACK OUT AGAIN AND THE SAME THING HAPPENED! THE SECOND TIME IT LUNGED FORWARD SO QUICKLY I WAS AFRAID THE CAR WOULD NOT STOP, EVEN WITH THE BRAKE FULLY APPLIED. THIS SECOND LUNGING INCIDENT DAMAGED/CRACKED THE AIR DAM, AS IT WAS NOW WEDGED AGAINST THE CONCRETE PARKING SPACE DIVIDER. AT THE SAME MOMENT, THE DASHBOARD FLASHED/LIT UP LIKE A CHRISTMAS TREE....AND THE ENGINE STALLED. I PUT THE CAR IN PARK AND TURNED THE IGNITION OFF..THEN GOT OUT TO INSPECT THE DAMAGE. UPON RE-ENTERING THE CAR, IT WOULD NOT START! IT FINALLY RESTARTED ON THE THIRD ATTEMPT AND I WAS FINALLY ABLE TO BACK OUT OF THE PARKING SPACE. *TR
NHTSA ODI #10445027
5,000 miles · Nov 22, 2011
Power TrainCrash
TL* THE CONTACT OWNED A 2005 PONTIAC GRAND PRIX. WHEN THE CONSUMER EXITED THE VEHICLE, IT ROLLED BACKWARDS AND CRASHED INTO ANOTHER VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING BUT THE TECHNICIANS WERE UNABLE TO DIAGNOSE THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000. UPDATED 02/14/12*LJ
NHTSA ODI #10436776
74,000 miles · Oct 10, 2011
Power Train
I HAVE A 2005 GRAND PRIX GXP IN WHICH THE TRANSMISSION HAS FAILED. I TOOK THE VEHICLE IN FOR SERVICE LAST YEAR BECAUSE IT WOULD HESITATE FROM A STOP AND SLAM VIOLENTLY INTO FIRST GEAR. AT THE TIME THE DEALER COULD NOT REPRODUCE THE CONCERN AND TOLD ME TO BRING IT BACK WHEN IT GOT WORSE. MY EXTENDED WARRANTY THAT I PURCHASED SEPA…
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I HAVE A 2005 GRAND PRIX GXP IN WHICH THE TRANSMISSION HAS FAILED. I TOOK THE VEHICLE IN FOR SERVICE LAST YEAR BECAUSE IT WOULD HESITATE FROM A STOP AND SLAM VIOLENTLY INTO FIRST GEAR. AT THE TIME THE DEALER COULD NOT REPRODUCE THE CONCERN AND TOLD ME TO BRING IT BACK WHEN IT GOT WORSE. MY EXTENDED WARRANTY THAT I PURCHASED SEPARATELY FROM GMPP EXPIRED ON THE 22ND OF SEPTEMBER. THIS IS A DANGEROUS FLAW WHEN YOU ARE UNABLE TO ACCELERATE WHEN PULLING INTO TRAFFIC, ESPECIALLY ON THE GXP MODEL WHICH HAS OVER 300 HORSEPOWER AND TORQUE STEER THAT IS HARD TO CONTROL WHEN IT FINALLY SHIFTS INTO GEAR. *KB
NHTSA ODI #10429332
83,300 miles · Sep 29, 2011
Electrical SystemFire
TL* THE CONTACT OWNS A 2005 PONTIAC GRAND PRIX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH WITH THE HEATER ACTIVATED, A STRONG BURNING ODOR AND A MASSIVE AMOUNT OFF WHITE SMOKE SUDDENLY EMITTED THROUGHOUT THE VEHICLE. THE CONTACT DROVE TO A NEARBY SERVICE STATION, WHERE THE FIRE DEPARTMENT EXTINGUISHED A FIRE UND…
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TL* THE CONTACT OWNS A 2005 PONTIAC GRAND PRIX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH WITH THE HEATER ACTIVATED, A STRONG BURNING ODOR AND A MASSIVE AMOUNT OFF WHITE SMOKE SUDDENLY EMITTED THROUGHOUT THE VEHICLE. THE CONTACT DROVE TO A NEARBY SERVICE STATION, WHERE THE FIRE DEPARTMENT EXTINGUISHED A FIRE UNDERNEATH THE FRONT PASSENGERS SIDE INSTRUMENT PANEL AREA. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 83,300.
NHTSA ODI #10427918
Mileage unknown · Jul 16, 2011
Power Train
TRANSMISSION SLIPS OR SHUTTERS FROM A STOP, THEN SLAMS INTO GEAR. SHIFT FROM 1ST TO 2ND IS SLOW. SHIFTING MANUALLY WORKS OK. THIS IS A COMMON PROBLEM WITH THE GM 5.4L ENGINE 4T65E-HD COMBINATION AND HAS BEEN HAPPENING NEARLY EVERY TIME I DRIVE THE CAR. LOCAL TRANSMISSION DEALER SAYS HE SEES THIS ALL THE TIME AND IS A KNOWN IS…
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TRANSMISSION SLIPS OR SHUTTERS FROM A STOP, THEN SLAMS INTO GEAR. SHIFT FROM 1ST TO 2ND IS SLOW. SHIFTING MANUALLY WORKS OK. THIS IS A COMMON PROBLEM WITH THE GM 5.4L ENGINE 4T65E-HD COMBINATION AND HAS BEEN HAPPENING NEARLY EVERY TIME I DRIVE THE CAR. LOCAL TRANSMISSION DEALER SAYS HE SEES THIS ALL THE TIME AND IS A KNOWN ISSUE. THIS HAS BEEN HAPPENING FOR QUITE SOME TIME, BUT BECAUSE IT STARTED AFTER THE WARRANTY EXPIRED THE DEAL WOULD NOT DO ANYTHING. *TT
NHTSA ODI #10413153
Mileage unknown · Jun 19, 2011
Power Train
TRANSMISSION SHOWING SIGNS OF FAILURE DESPITE USING THE BEST SYNTHETIC TRANNY OIL AND REGULAR TRANNY OIL CHANGES. THE CAR HAS ONLY 117 000 KMS AND SLAMS INTO GEAR AFTER A SLOW START. ALSO SHUDDERS SOMETIMES BEFORE A GEAR LOCKS IN. APPARENTLY THESE ARE COMMON PROBLEMS THAT OCCUR JUST BEFORE COMPLETE TRANSMISSION FAILURE. *TR
NHTSA ODI #10407399
60,000 miles · May 26, 2011
Power Train
TRANSMISSION IS SLIPPING FOR SEVERAL SECONDS, THEN CATCHING WITH A SUDDEN "THUNK". APPARENTLY THIS IS A COMMON PROBLEM FOR GM CARS (PONTIAC GRAND PRIX GXP, CHEVY IMPALA SS & CHEVY MONTE CARLO SS) EQUIPPED WITH AN LS4 ENGINE AND TRANSMISSION. THIS IS A DANGEROUS SITUATION AS IT COMES AND GOES WITHOUT WARNING. SOMETIMES EVERYTHI…
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TRANSMISSION IS SLIPPING FOR SEVERAL SECONDS, THEN CATCHING WITH A SUDDEN "THUNK". APPARENTLY THIS IS A COMMON PROBLEM FOR GM CARS (PONTIAC GRAND PRIX GXP, CHEVY IMPALA SS & CHEVY MONTE CARLO SS) EQUIPPED WITH AN LS4 ENGINE AND TRANSMISSION. THIS IS A DANGEROUS SITUATION AS IT COMES AND GOES WITHOUT WARNING. SOMETIMES EVERYTHING IS FINE, BUT IF YOU ARE PULLING OUT INTO TRAFFIC AND THE PROBLEM OCCURS WITHOUT WARNING YOU MAY NOT BE ABLE TO ACCELERATE APPROPRIATELY AND RESULT IN A CRASH. *TR
NHTSA ODI #10402799
Official recalls
1Jul 3, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 3, 2014, that they are recalling 5,877,718 model year 2000-2005 Chevrolet Impala and Monte Carlo, 1997-2003 Chevrolet Malibu, 2004-2005 Malibu Classic, 1999-2004 Oldsmobile Alero, 1998-2002 Oldsmobile Intrigue, 1999-2005 Pontiac Grand Am and 2004-2008 Pontiac Grand Prix vehicles. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 9, 2014. GM's number for this recall is 14350.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE09025 · Power Steering Fluid Leaks - Fires
Opened May 13, 2009 · Closed Oct 2, 2009
Status: closed (inferred from source dates) · Steering:hydraulic Power Assist System; Steering:hydraulic Power Assist:hose, Piping, And Connections; Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Additional source detail variants (3)
Steering:hydraulic Power Assist:hose, Piping, And Connections
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist System
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
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