NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
148 reportsMileage unknown · Jul 15, 2014
Electrical System
I HAVE AN IGNITION PROBLEM WHICH I FEEL SHOULD BE IN THE RECALL. MY MAKE MODEL AND YEAR MEETS THE REQUIREMENT FOR THE GM IGNITION RECALL YET MY VIN DOES NOT MEET THAT REQUIREMENT. THE IGNITION HAS BEEN MESSED UP FOR A FEW MONTHS AS TO WHERE THE KEY WILL ONLY GO HALF WAY INTO THE IGNITION. AFTER SEVERAL ATTEMPT THE KEY WOULD…
Read full complaint
I HAVE AN IGNITION PROBLEM WHICH I FEEL SHOULD BE IN THE RECALL. MY MAKE MODEL AND YEAR MEETS THE REQUIREMENT FOR THE GM IGNITION RECALL YET MY VIN DOES NOT MEET THAT REQUIREMENT. THE IGNITION HAS BEEN MESSED UP FOR A FEW MONTHS AS TO WHERE THE KEY WILL ONLY GO HALF WAY INTO THE IGNITION. AFTER SEVERAL ATTEMPT THE KEY WOULD GO ALL THE WAY INTO THE IGNITION. IT HAS GOTTEN TO THE POINT AS TO WHERE I CAN NOT TAKE MY KEY OUT OF THE IGNITION AS IT MAY NOT GO BACK IN. I FEEL THAT MY VEHICLE SHOULD BE IN THE RECALL. I WORK A MINIMUM WAGE JOB AND CANNOT AFFORD TO HAVE THE IGNITION REPLACED. I CHECK GM WEB SITE EACH DAY FOR MY VIN NUMBER. HOW DO YOU DETERMINE WHICH VEHICLES TO RECALL? *TR
NHTSA ODI #10610790
80,000 miles · Jul 9, 2014
Power TrainSteering
TL* THE CONTACT OWNS A 2005 PONTIAC GRAND PRIX. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED. THE CONTACT MENTIONED THAT WHEN ATTEMPTING TO START THE VEHICLE, THE KEY WAS DIFFICULT TO TURN AND DIFFICULT TO SHIFT INTO ANOTHER GEAR. IN ADDITION, THE CONTACT STATED THAT WHEN DRIVING, THE KEY WOULD RELEASE FROM THE IGNITION AND…
Read full complaint
TL* THE CONTACT OWNS A 2005 PONTIAC GRAND PRIX. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED. THE CONTACT MENTIONED THAT WHEN ATTEMPTING TO START THE VEHICLE, THE KEY WAS DIFFICULT TO TURN AND DIFFICULT TO SHIFT INTO ANOTHER GEAR. IN ADDITION, THE CONTACT STATED THAT WHEN DRIVING, THE KEY WOULD RELEASE FROM THE IGNITION AND THE VEHICLE WOULD DECELERATE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000 AND THE CURRENT MILEAGE WAS 119,300.
NHTSA ODI #10609285
98,000 miles · Jul 8, 2014
Electrical SystemStructureUnknown Or Other
EVERY SINCE I HAVE HAD THIS VEHICLE OFF AND ON I'VE HAD THIS PROBLEM, I WOULD TRY UNLOCK MY CAR DOOR WITH THE KEY AND IT DIDN'T OPEN I WAS AT THE PARK WITH MY GRANDDAUGHTER AND THERE WAS A DOG CHASING ME AND I HAD MY GRANDDAUGHTER WITH ME BUT I COULDN'T GET IN SO I CLIMBED ON THE CAR THAT'S WHEN I FIRST FOUND OUT. THE SECOND TIM…
Read full complaint
EVERY SINCE I HAVE HAD THIS VEHICLE OFF AND ON I'VE HAD THIS PROBLEM, I WOULD TRY UNLOCK MY CAR DOOR WITH THE KEY AND IT DIDN'T OPEN I WAS AT THE PARK WITH MY GRANDDAUGHTER AND THERE WAS A DOG CHASING ME AND I HAD MY GRANDDAUGHTER WITH ME BUT I COULDN'T GET IN SO I CLIMBED ON THE CAR THAT'S WHEN I FIRST FOUND OUT. THE SECOND TIME IS WHEN I WAS OUT WITH SOME FRIENDS & THE CAR WOULDN'T OPEN WITH THE KEY AGAIN! THAT WAS EMBARRASSING SO MY FRIEND TOOK ME HOME I HAD TO HAVE IT TOWED BECAUSE I DIDN'T KNOW THE CAUSE, LATER THAT DAY I TRIED AGAIN & IT STILL DIDN'T WORK, MY REMOTE LOCK STOPPED WORKING FOR THE CAR I'VE REPLACED THE BATTERIES HAD IT CHECKED EVEN PURCHASED ANOTHER STILL NO LUCK, HAD PAY LOCKSMITHS PLENTY OF TIMES TO THE POINT WHERE THERE WERE DENTS ACROSS THE TOP OF BOTH MY DOORS UNTIL I FINALLY HAD THE CAR PAINTED, RAN INTO THE SAME ISSUE AGAIN AND NOTICED THAT IF THE CAR WAS TO HOT OR COLD FROM THE WEATHER THIS WOULD HAPPEN, NOW I CAN'T GET INTO MY CAR AND I HAVE AND IMPORTANT TRAINING CLASS THAT I CAN'T MISS BUT I DON'T HAVE A CHOICE BECAUSE I CAN'T GET INTO MY CAR, I'VE ALSO CONTACTED GMC I HAVE A REFERENCE NUMBER IT IS [XXX] I ALSO ASKED IF THE RECALL ON THE IGNITION THE REASON WHY MY CAR DOES THIS THE REP ASSURED ME THAT IT'S NOT & THERE IS NO RECALL ON MY VEHICLE AT ALL. PLEASE HELP *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ODI #10609093
140,000 miles · Jun 17, 2014
EnginePower TrainSteering
VEHICLE STARTED DISENGAGING CRUISE CONTROL AND TRACTION CONTROL , VEHICLE THEN STARTED JERKING/SHIFTING HARD AND OVERHEATING, FOLLOWED BY VEHICLE SHIFTING FROM ONE SET POSITION OF DRIVE TO NEUTRAL, TOOK INTO SHOP TO LOOK AT TRANSMISSION WAS TOLD JUST A DIRTY SENSOR , HAD SENSOR CLEANED , ABOUT A MONTH LATER SAME THING, HAD IT C…
Read full complaint
VEHICLE STARTED DISENGAGING CRUISE CONTROL AND TRACTION CONTROL , VEHICLE THEN STARTED JERKING/SHIFTING HARD AND OVERHEATING, FOLLOWED BY VEHICLE SHIFTING FROM ONE SET POSITION OF DRIVE TO NEUTRAL, TOOK INTO SHOP TO LOOK AT TRANSMISSION WAS TOLD JUST A DIRTY SENSOR , HAD SENSOR CLEANED , ABOUT A MONTH LATER SAME THING, HAD IT CLEANED AGAIN AND THEN DEC 2013 THE TRACTION CONTROL AUTO DISENGAGED AGAIN AND THEN ONE DAY IT TURNED ITSELF ON AGAIN, NO THERE'S A COOLANT LEAK ISSUE AND OIL LEAK AND CHECK ENGINE LIGHT ON FOR THE CATALYTIC CONVERTER...[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI #10598728
85,000 miles · Apr 11, 2014
Electrical System
TL* THE CONTACT OWNS A 2005 PONTIAC GRAND PRIX. THE CONTACT STATED THAT THE KEY WAS UNABLE TO BE REMOVED FROM THE IGNITION. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE …
Read full complaint
TL* THE CONTACT OWNS A 2005 PONTIAC GRAND PRIX. THE CONTACT STATED THAT THE KEY WAS UNABLE TO BE REMOVED FROM THE IGNITION. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 85,000 AND THE CURRENT MILEAGE WAS UNKNOWN.
NHTSA ODI #10579126
93,000 miles · Mar 25, 2014
Electrical System
GM RECENT ADMISSION AND THE NHTSA CONFIRMATION OF ACCIDENTS AND DEATHS CAUSE BY IGNITION SWITCH TURNING OFF IN GENERAL MOTOR VEHICLES IS ALSO APPLICABLE TO PONTIACS TOO WHICH WAS NOT MENTIONED. I HAVE A 2005 PONTIAC GRAN PRIX IN WHICH I HAD THIS HAPPENED TWICE TO ME. THE SECOND TIME ALMOST CAUSING ME TO ALMOST GET SIDE SWIPE…
Read full complaint
GM RECENT ADMISSION AND THE NHTSA CONFIRMATION OF ACCIDENTS AND DEATHS CAUSE BY IGNITION SWITCH TURNING OFF IN GENERAL MOTOR VEHICLES IS ALSO APPLICABLE TO PONTIACS TOO WHICH WAS NOT MENTIONED. I HAVE A 2005 PONTIAC GRAN PRIX IN WHICH I HAD THIS HAPPENED TWICE TO ME. THE SECOND TIME ALMOST CAUSING ME TO ALMOST GET SIDE SWIPE BY A LARGE TRUCK WHILE GOING AROUND A BEND ON A BRIGHT SUNNY DAY IN FLORIDA. AS DESCRIBE BY THE INCIDENT OF THESE EVENTS. I WAS DRIVING AND OPERATING MY PONTIAC NORMALLY, AND WHEN I ENTERED THE CORNER THE CAR LOST ALL POWER AS IT KEPT ON GOING. EVERYTHING SHUT DOWN. AND BECAUSE OF THE LOST OF POWER TO THE STEERING AND POWER BRAKES I HAD TO LITERALLY MANHANDLE THE VEHICLE FROM GOING DIRECTLY INTO ONCOMING TRAFFIC AND GETTING SMASHED. AN EVEN THAT WAS VERY SCARE AND NOW I KNOW THE CAUSE. I DO NOT KNOW WHY GM MODEL FROM SATURN, OLDMOBILE AND PONTIAC ARE NOT MENTIONED IN THE RECALL. BUT OBVIOUSLY THEY ALL USE AND INCORPORATE THE SAME IGNITION SYSTEMS, PARTS AND COMPONENTS. BECAUSE OF NEGLECT OF GENERAL MOTOR I ALMOST LOST MY LIFE DRIVING ONE OF THEIR VEHICLE. I STILL HAVE THE VEHICLE AND I HAVE HAD ONE OTHER INSIDE OF LOST OF POWER THAT COULD BE RELATED. BY I BELIEVE THAT PONTIACS ARE ALSO SUSCEPTIBLE TO THE SAME PROBLEM WITH THE IGNITION SWITCH AS THE CARS THAT ARE ALL BEING RECALLED AND INVOLVED IN DEADLY ACCIDENTS. *TR
NHTSA ODI #10574815
68,300 miles · Mar 9, 2014
Power Train
I LEASED MY 05 GRAND PRIX GT NEW IN 2005 AND PURCHASED IT IN 2008 AFTER I PURCHASED THE VEHICLE I TOO NOTICED THE CHANGE IN SHIFTING GEARS LOSS OF POWER OR NO MOVEMENT THEN ALL OF A SUDDEN THE TRANSMISSION WOULD POP INTO GEAR WHEN THE VEHICLE HAD APPROX 68K MILES. I HAD TAKEN THE VEHICLE TO SEVERAL DEALERS, AND THEY TOLD ME …
Read full complaint
I LEASED MY 05 GRAND PRIX GT NEW IN 2005 AND PURCHASED IT IN 2008 AFTER I PURCHASED THE VEHICLE I TOO NOTICED THE CHANGE IN SHIFTING GEARS LOSS OF POWER OR NO MOVEMENT THEN ALL OF A SUDDEN THE TRANSMISSION WOULD POP INTO GEAR WHEN THE VEHICLE HAD APPROX 68K MILES. I HAD TAKEN THE VEHICLE TO SEVERAL DEALERS, AND THEY TOLD ME EITHER THEY COULD NOT REPLICATE THE PROBLEM OR THEY SOLD ME ON SOMETHING ELSE INCLUDING TRANSMISSION FLUSHES. ONE MECHANIC INFORMED ME QUIT AS FEW VEHICLES BEEN IN FOR COMPLAINING ABOUT THE SAME THING. THERE SEEMS TO BE A PROBLEM IN THE DESIGN OF THESE TRANSMISSION. *TR
NHTSA ODI #10568065
79,000 miles · Nov 3, 2013
Power Train
I BOUGHT THIS CAR FROM AN OLDER MAN WHO RARELY DROVE THIS GRAND PRIX KEPT IT IN GREAT SHAPE AFTER A YEAR WHEN I BOUGHT IT I NOTICED THE TRANSMISSION WOULD GO UP TO 212 DEGREES AND IT WOULD SHIFT VERY HARD OUT OF FIRST AND OUT OF SECOND THEN IT STARTED DOING IT AT 180 DEGREES I TOOK IT TO A GM DEALER TO GET A TRANSMISSION FLUSH …
Read full complaint
I BOUGHT THIS CAR FROM AN OLDER MAN WHO RARELY DROVE THIS GRAND PRIX KEPT IT IN GREAT SHAPE AFTER A YEAR WHEN I BOUGHT IT I NOTICED THE TRANSMISSION WOULD GO UP TO 212 DEGREES AND IT WOULD SHIFT VERY HARD OUT OF FIRST AND OUT OF SECOND THEN IT STARTED DOING IT AT 180 DEGREES I TOOK IT TO A GM DEALER TO GET A TRANSMISSION FLUSH AND THEY SAID I WOULD BE DOING MORE HARM THEN GOOD BECAUSE OF ALL THE BROKEN DOWN GEARS IN THE TRANSMISSION. IT SLIPS A LOT NOW AND THEY WANT ME TO BUY A NEW TRANSMISSION AFTER A YEAR OF OWNING IT WHEN THEIR WAS ABSOLUTELY NOTHING WRONG WITH IT WHEN I PURCHASED THE CAR. *TR
NHTSA ODI #10550655
117,350 miles · Oct 30, 2013
Air BagsExterior LightingStructureCrashInjury
I WAS COMING UP THE STREET AND COULD NOT SEE THE LIGHT DUE TO POOR VISIBILITY. THE SUN WAS IN MY EYES. I DIDN'T NOT SEE THE RED LIGHT AND RAN THROUGH IT HITTING AN OLDER JEEP. I WAS GOING BETWEEN 35-45 MPH AND MY AIR BAGS DID NOT DEPLOY EVER THOUGH IT WAS A HEAD ON COLLISION. THE CAR NEEDS THE WHOLE FRONT HALF REPLACED. THE BUMP…
Read full complaint
I WAS COMING UP THE STREET AND COULD NOT SEE THE LIGHT DUE TO POOR VISIBILITY. THE SUN WAS IN MY EYES. I DIDN'T NOT SEE THE RED LIGHT AND RAN THROUGH IT HITTING AN OLDER JEEP. I WAS GOING BETWEEN 35-45 MPH AND MY AIR BAGS DID NOT DEPLOY EVER THOUGH IT WAS A HEAD ON COLLISION. THE CAR NEEDS THE WHOLE FRONT HALF REPLACED. THE BUMPER COVER, ACTUAL BUMPER, BUMPER ABSORBER, BUMPER SUPPORT, HEADLIGHTS, HEADLIGHT BRACKET, FOG LIGHTS, HOOD, AND BOTH FENDERS. I SUFFERED A CONCUSSION AND SEVERE BRUISING FROM HITTING THE STEERING WHEEL. *TR
NHTSA ODI #10550263
130,000 miles · Aug 12, 2013
Power Train
TL* THE CONTACT OWNS A 2005 PONTIAC GRAND PRIX. THE CONTACT STATED THAT THE TRANSMISSION FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS CONFIRMED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 130,000.
NHTSA ODI #10534989
Official recalls
1Jul 3, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 3, 2014, that they are recalling 5,877,718 model year 2000-2005 Chevrolet Impala and Monte Carlo, 1997-2003 Chevrolet Malibu, 2004-2005 Malibu Classic, 1999-2004 Oldsmobile Alero, 1998-2002 Oldsmobile Intrigue, 1999-2005 Pontiac Grand Am and 2004-2008 Pontiac Grand Prix vehicles. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 9, 2014. GM's number for this recall is 14350.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE09025 · Power Steering Fluid Leaks - Fires
Opened May 13, 2009 · Closed Oct 2, 2009
Status: closed (inferred from source dates) · Steering:hydraulic Power Assist System; Steering:hydraulic Power Assist:hose, Piping, And Connections; Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Additional source detail variants (3)
Steering:hydraulic Power Assist:hose, Piping, And Connections
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist System
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Illustration