2004 Pontiac Grand Prix

TL* THE CONTACT OWNS A 2004 PONTIAC GRAND PRIX. THE CONTACT STATED THAT WHEN THE IGNITION WAS TURNED TO THE ON POSITION, THE VEHICLE FAILED TO START AND THE AUTO THEFT SYSTEM WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN STATED THAT THE VEHICLE WAS UNABLE TO BE SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM) BECAUSE THE IGNITION KEY WAS INCORRECT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 211,415.

IGNITION SWITCH VERY LOOSE WITH KEY IN OR OUT. YOU COULD BARELY TOUCH IT AND THE VOLTAGE WOULD DROP CAUSING CAR TO TRY TO TURN OFF ON ITS OWN. I REPLACED THE CYLINDER AND SWITCH DUE TO FEAR CAR WOULD TURN OFF BY ITS SELF. WOULD LIKE TO BE REIMBERSSED $679.36 PLEASE KEEP ME INFORMED ON RECALL OF THIS PROBLEM. I HAVE A OPEN CASE ON THIS MATTER

TL* THE CONTACT OWNS A 2004 PONTIAC GRAND PRIX. THE CONTACT STATED THAT DURING INCLEMENT WEATHER, THE FLOORBOARD BECAME FLOODED. THE VEHICLE WAS TAKEN TO A DEALER, WHO WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 83,000.

TL* THE CONTACT OWNS A 2004 PONTIAC GRAND PRIX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE BRAKES SEIZED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHO REPLACED THE REAR CALIPERS. IN ADDITION, OIL LEAKED FROM THE ENGINE ONTO THE GROUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.

ON THANKSGIVING DAY 2014 MY CAR COUGH ON FIRE 10 MINUTES AFTER MY DAUGHTER AND I GOT OUT OF THE CAR. I WALKED INTO A FAMILY MEMBERS HOUSE AND HEARD WHAT SOUNDED LIKE A SHOTGUN GO OFF WITHIN ABOUT 5 TO 10 SECONDS LATER ANOTHER. I WENT OUTSIDE TO SEE WHAT WAS GOING ON TO FIND MY CAR ENGULFED IN FLAMES. WE IMMEDIATELY CALLED 911. THE CAR WAS PARKED NEAR A BUILDING STRUCTURE WITH 4 OR MORE VEHICLES PARKED INSIDE. I QUICKLY TRIED TO REMOVE MY IMPORTANT PROPERTY, POCKETBOOK, AND GRABBED A WATER HOSE TO TRY TO KEEP THE FLAMES AWAY FROM THE STRUCTURE AS MUCH AS POSSIBLE. THE ENTIRE FRONT COMPARTMENT, MOTOR MOUNT AND ENGINE MELTED, WAS BURNED TO THE GROUND. THE INSIDE DASH AND FLOORBOARD WAS MELTED WITH LARGE HOLES BURNED IN THEM, AND BOTH FRONT TIRED EXPLODED AND ENTIRELY MELTED AS WELL. I HAD JUST LEFT MY HOUSE WHERE THE CAR COULD HAVE EASILY BEEN PARKED IN MY GARAGE AND SET THE ENTIRE HOUSE ON FIRE. I HAVE TRIED TO STAY IN CONTACT WITH GM FOR ALMOST A YEAR. THEY REFUSED TO RETURN MY PHONE CALLS AFTER THE INITIAL TWO, TELLING ME IT WOULD TAKE A FEW WEEKS, FOR 6 MONTHS. THEY NOW REFUSE TO HELP ME IN ANY WAY. I WILL NEVER PARK A CAR IN AN ATTACHED GARAGE TO MY HOUSE EVER AGAIN IN FEAR OF MY FAMILY'S SAFETY. I RESEARCHED THIS CAR FOR RECALLS TO FIND THAT THERE WERE THOUSANDS OF RECALLS FOR THIS EXACT PROBLEM UP UNTIL 2003 MODELS, ALSO TO FIND THAT THIS ISSUE HAD CONTINUED IN THE 2004 MODELS WITH NO RECALLS AND FEAR THE SAFETY OF OTHERS WITH THESE CARS. GM NEEDS TO TAKE RESPONSIBILITY FOR THEIR MISHAPS AND TAKE SAFETY SERIOUSLY.

MY TRAC CONTROL, AND ABS LIGHTS CAME ON RANDOMLY, THE CAR WON'T GO OVER 65, IT BARLEY STOPS AT TIMES, THE BRAKE PEDAL GOES TO THE FLOOR AT TIMES, MY WHEELS ALWAYS SPIN IN THE RAIN, AND MOST EMPORIA TOY IT'S MY EVERY DAY DRIVER I HAVE MY 3 YEAR OLD IN, SO PLEASE GET BACK TO ME ASAP, ALL THE WHEEL HUBS WHERE REPLACED AND THE CODES STILL DIDN'T CLEAR SO I KNOW IT'S A COMP ISSUE SO HELP ME THE BEST YOU CAN. -[XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB*JB

TL* THE CONTACT OWNS A 2004 PONTIAC GRAND PRIX. THE CONTACT STATED THAT THE ENGINE OIL WAS LEAKING FROM THE VALVE COVER GASKET ON THE EXHAUST MANIFOLD AND ENGINE BLOCK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V201000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS 90,000.

WITHIN 10 MINUTES OF ARRIVING TO MY PLACE OF WORK, THE PONTIAC CAUGHT FIRE AND THE FIRE COMPLETELY BURNED THE ENGINE COMPARTMENT RESULTING IN A TOTAL LOSS. 10 DAYS AFTER THE FIRE, I RECEIVED GM SAFETY RECALL 14574 INDICATING THE POSSIBILITY OF AN ENGINE COMPARTMENT FIRE. WHEN CONTACTING GM, I AM TOLD THERE IS NOTHING THEY CAN DO FOR ME SINCE THE CAR IS NO LONGER IN MY POSSESSION. THIS IS EXTREMELY POOR CUSTOMER SERVICE AND SUPPORT FOR A PROBLEM THEY ARE AWARE OF.