1997 Pontiac Grand Prix

I HAD PROBLEMS WITH MY STEERING ON MY GRAND PRIX. I DIDN'T RECEIVE ANY RECALLS. I TOOK IT TO THE SHOP IN MARCH 2006. I WAS TOLD THE RACK AND PINION WOULD NEED REPLACED. A FEW MONTHS LATER, I RECEIVED NOTIFICATION FROM MY INSURANCE COMPANY THAT THERE WERE RECALLS ON THE GRAND PRIX. I CALLED PONTIAC AND TOLD THEM I NEVER RECEIVED A RECALL BUT HAD THE SAME PROBLEM AND I HAD IT FIXED. I WAS TOLD THAT MY CAR WAS NOT AFFECTED BY THE PROBLEM AND IT WAS JUST A COINCIDENCE. MY CAR WAS MANUFACTURED DURING THE TIME FRAME THE PROBLEM OCCURRED. THERE WERE MANY TIMES WHEN I HAD TO COME TO A COMPLETE STOP BECAUSE I COULD NOT GET THE CAR TO TURN. *JB

DT*: THE CONTACT STATED DUE TO THE LAST 8 CHARACTERS OF THE VIN, THE VEHICLE WAS NOT INCLUDED IN RECALL 02V286000 REGARDING STEERING:RACK AND PINION. THE STEERING OPERATED NORMALLY WHEN TURNED TO THE LEFT, BUT THE POWER ASSIST FAILED FOR RIGHT TURNS. THE FAILURE WAS MORE PRONOUNCED AT 3 MPH, WHEN BACKING OUT OF A DRIVEWAY OR PARKING SPACE, ALTHOUGH IT WAS A CONSTANT PROBLEM FOR ALL RIGHT TURNS. THE SERVICE DEALER AND MANUFACTURER WERE NOTIFIED.

1997 PONTIAC GRAND PRIX EXPERIENCING SAME CONSEQUENCES AS NHTSA CAMPAIGN # 02V286000 OR GM RECALL # 02049. LOSS OF POWER STEERING WHEN STEERING LEFT THAT IS GETTING PROGRESSIVELY WORSE. TOOK CAR TO DEALER, STATES VIN# DOES NOT SHOW RECALL. CALLED PONTIAC, THEY TOO STATE NO RECALL. PAGE 3 OF RECALL PARTS BULLETIN ON THIS WEBSITE PLAINLY LISTS 1997 PONTIAC GRAND PRIX'S MANUFACTURED IN FAIRFAX BETWEEN THE FOLLOWING VIN BREAK POINTS VF200001-VF359118. THE LAST DIGITS IN OUR VIN# FALLS WITHIN THAT RANGE. VF305818 PLEASE HELP. THIS IS A MAJOR SAFETY HAZARD. *NM

DT*: THE CONTACT STATED THAT WHILE DRIVING AT 15 MPH AND LOWER, THE STEERING WAS DIFFICULT. THERE WAS ALSO A POPPING NOISE IN THE STEERING COLUMN WHILE TURNING EITHER RIGHT OR LEFT. THE VEHICLE WAS TAKEN TO A PRIVATE REPAIR SHOP, WHERE IT WAS DETERMINED THAT THE RACK AND PINION NEEDED REPLACING. THERE IS A NHTSA RECALL # 02V286000. THE VEHICLE WAS NOT INCLUDED DUE TO THE VIN.

DT*: THE CONTACT STATED WHILE DRIVING AT 55 MPH WHEN TURNING LEFT THE VEHICLE VEERS TO THE RIGHT DUE TO THE LOWER PINION BEARINGS. THERE IS A NHTSA RECALL #02V286000 CONCERNING THE STEERING RACK AND PINION HOWEVER THE RECALL DID NOT CORRECT THE PROBLEM. THE VEHICLE IS HAVING THE SAME PROBLEMS AGAIN. THE DEALERSHIP HAS BEEN ALERTED HOWEVER NO ADDITIONAL REPAIRS HAVE BEEN MADE.

STEERING:RACK AND PINION-THIS IS AN ONGOING PROBLEM. I BOUGHT MY 97 GRAND PRIX GTP IN MARCH 2003. THE RECALL FOR THE STEERING ISSUED SUPPOSEDLY WAS DONE PRIOR TO ME DRIVING IT OFF THE LOT. IN SEPTEMBER OF 2004 I BEGAN TO HAVE PROBLEMS TURNING LEFT. I TOOK THE CAR INTO THE LOCAL GM DEALERSHIP TO FIND OUT WHAT WAS CAUSING THE PROBLEM IN MARCH 2005. THE DEALERSHIP SAID THAT THE RECALL ISSUE HAD BEEN TAKEN CARE OF AND THAT I WOULD HAVE TO PAY $1,000 TO GET IT FIXED. I ASKED THEM IF A FAILED PART COULD HAVE BEEN USED TO FULFILL THE RECALL EARLIER AND THE DEALER SAID IT DIDN'T MATTER. THE DEALER SAID THAT THEY ONLY HAD TO FIX THE RECALL ONCE AND THAT IT HAD A 12 MONTH WARRANTY. MY HUSBAND CALLED GM AND THEY ALSO TOLD US THAT WE WOULD HAVE TO PAY FOR THE RECALL TO BE FIXED FOR THE SAME REASONS AS STATED BY THE DEALER. THIS IS A RECALL THAT NEEDS TO BE REINSTATED. MANY PEOPLE ARE ENCOUNTERING FAILURES AND ARE IN NEED OF PROPER CARE. I HAVE BEEN IN MANY NEAR-MISSES DUE TO NOT BEING ABLE TO TURN LEFT. I HAVE AGGRAVATED A BACK AND NECK INJURY DUE TO THE DIFFICULTY IN TURNING LEFT. I HAVE BEEN UNABLE TO PROPERLY PARK MY CAR DUE TO NOT BEING ABLE TO TURN LEFT. I HAVE BEEN UNABLE TO GET MY CAR FIXED DUE TO THE EXTRAORDINARY COST. I AM UNABLE TO GET A NEW CAR AS IT IS NOT FINANCIAL FEASIBLE.*JB

RECALL 02049,02V286000-STEERING RACK-N-PINION WAS PERFORMED BY LARRY STOVESAND'S PONTIAC,GMC INC3100 IRVIN COBB DRIVE PADUCAH KY 42003,ON MY 97 PONTIAC GRAND PRIX ON 04/29/05. THE CAR HAD NONE OF THE DESCRIBE PROBLEMS AT OR BEFORE THIS TIME. ON 09/17/05 THE CAR STARTED HAVING THE PROBLEMS DESCRIBED IN THE RECALL LETTER HARD TO( IMPOSSIBLE) TO TURN LEFT AT LOW SPEED. RETURNED THE CAR TO THE BEFORE MENTIONED DEALERSHIP. AFTER INSPECTING THE CAR THEY CONTACTED GENERAL MOTORS AND TOLD ME THEY HAD DONE THE WORK REQUESTED OF THE RECALL AND THAT GM SAID IN ORDER FOR THIS TO GET FIXED WE WOULD HAVE TO PAY FOR IT. ON 09/26/05 MY HUSBAND CALLED GM AND THEY CONFIRMED WHAT THE DEALERSHIP HAD ALREADY STATED. THE DEALERSHIP REPLACED BEARING K 6.835 ON THE INVOICE LOWER PINION BEARING. THE CAR WAS PURCHASED AT COURTESY AUTOPLEX 3100 IRVIN COBB DRIVE PADUCAH KY 42003 ON OR AROUND 06/15/00. *NM

DT: CONSUMER'S WIFE WAS MAKING A LEFT HAND TURN AND LOST ALL POWER STEERING. NO PREVIOUS PROBLEMS. THERE WAS A RECALL 02V286000 REPAIRS PERFORMED ON THE VEHICL. THE RECALL INVOLVES STEERING WITHIN RACK AND PINION. DID NOT RECEIVE RECALL LETTER BUT DUE TO ANOTHER SERVICE BEING PERFORMED ON THE VEHICLE. DEALER RAN VIN AND DETERMINED THE RECALL REPAIRS WERE PERFORMED. THE SERVICE. THIS WAS IN MARCH 2003. NO REPAIRS HAVE BEEN MADE AT THIS TIME, BUT DEALER HAD THE VEHICLE TOWED OFF A GM DEALERSHIP BECAUSE IT WAS A SAFETY ISSUE. CONTACTED GM, AND CONSUMER FILED A COMPLAINT WITH THEM. *AK

012703 RECALL P02049-S INDICATING THAT THERE WAS A PROBLEM WITH THE LOWER PINION BEARING IN THE POWER STEERING WHICH MAY SEPARATE. 062703 TOOK 1997 PONTIAC TO CUNNINGHAM OF BAYSIDE HAD REPAIRS DONE INVOICE#PNCS37064. 050705 ENROUTE TO VISIT FAMILY, SLOWING DOWN AT THE INTERSECTION, I FELT THE STEERING TIGHTEN AND RELEASE. I THEN ATTEMPTED TO MAKE A LEFT AND THE STEERING TIGHTENS, THE TURNING RATIO WAS REDUCED AND I WAS HEADED TO THE ONCOMING TRAFFIC. I STOPPED IN TRAFFIC IN ORDER TO KEEP CONTROL. I WAS ABLE TO CONTINUE. I WAS MAKING ANOTHER LEFT TURN AND NOT EXPECTING THAT THE CAR WOULD REACT THE SAME. I BEGAN TO STEER LEFT ACROSS ONCOMING TRAFFIC WHEN THE STEERING FAILED AGAIN EXPOSING US TO POSSIBLE SERIOUS INJURIES. I TOOK CAR TO A MECHANIC IN THE AREA. THE MECHANICS CHECKED THE STEERING AND SAID, ITS THE RACK AND PINION BEARINGS AND THE SHAFT COVER IS MISSING. I TOLD HIM A RECALL HAD BEING ISSUED FOR THE BEARING; AND PART OF THE PROBLEM WAS UNABLE TO TURN. I TOLD THE MECHANIC, I'LL CALL GM TO SEE IF THEY WOULD COVER THE REPAIR. 050705 I CALL GM AND SPOKE TO DUANE,(D') EXPLAINED WHAT HAPPENED AND WHAT I HAD TO DO. D' STATED THAT IN ORDER TO COVER COST THE DEALER WOULD HAVE TO MAKE THE DETERMINATION THAT THE MECHANICAL FAILURE WAS RELATED TO THE RECALL. I THEN ASKED D' IF GM WOULD TOWED THE CAR FROM THE SHOP TO THE DEALER IN ORDER TO PERFORM THE INSPECTION. D' SAID NO, AND THAT I SHOULD DRIVE THE CAR TO THE DEALER. I TOLD HIM THAT IT WAS UNSAFE TO DRIVE, BECAUSE IT WOULD NOT ALLOW ME TO MAKE A SAFE LEFT TURN AND THAT I COULD CRASH. D' STATE THAT WOULD BE THE ONLY WAY THAT THEY COULD BE SURE THAT THE FAILURE WAS DUE TO THE RECALL. I TOLD D' I SEE WHAT I CAN DO, BUT THAT I WAS NOT DRIVING THE CAR. I PLAN TO HAVE THE REPAIRS DONE A THE GARAGE AS I FEEL THAT THE CAR IS UNSAFE TO DRIVE. AND GM WOULD NOT PAY FOR THE TOW TO THE DEALER. THIS IS WHY IM WRITING THIS LETTER. NEW AMERICAN OF VALLEY STREAM 227 N CENTRAL AVE VALLEYSTREAM NY11580 TEL.5168259562