2025 Polestar Polestar 3

The system component that failed was the on-board AC charger (OBC). This failure prevents AC charging of the vehicle. The Polestar - Houston service team has confirmed that this hardware needs replacement. There is currently a 2-3 week wait for part, so vehicle is currently sitting at the service center. The dealer has diagnosed and confirmed that the on-board AC charger needs to be replaced. Prior to the failure, there were no warnings or symptoms to suggest that a failure was imminent. Three NHTSA manufacturer communications (DP1035, DP1037, and DP1038) are in reference to this issue.

Polestar has choosen to use highly reflective material around the cabin. Specifically the steering wheel has a large metal component that reflects overhead sunlight into the drivers eyes. Here is the issue as discussed on the Polestar Forum. [XXX] The design of the wheel reflects the light directly into the driver's eyes. Sunglasses are not a fix... This is a very dangerous design flaw. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

During the first week of March, 2025, my Polestar 3 suffered a total AC charging failure, meaning I was no longer able to charge at home. March 7 I brought the vehicle to Dyer & Dyver Volvo in Atlanta, GA, and they confirmed that the AC charging inverter failed and would have to be replaced. This part took more than two weeks to receive, and I retrieved the vehicle April 1. This issue seemed resolved since then, however two evenings ago I arrived home to discover that once again the Polestar 3 would not charge, and displayed "Charge fault, contact workshop" on the driver display. The inability to charge the vehicle, and its now pattern of trouble, is certainly a safety issue. While my car was in the dealership I also had addressed a failure of the central locking system. All proximity keys refused to lock, or unlock, the vehicle. The only functional method was one of the card-keys supplied by Polestar. This safety issue completely erodes my trust that I will be able to gain access normally to my own vehicle, but may have to use my phone, or a backup card key (necessitating I carry two keys at all times). This issue has once reoccurred since retrieving the vehicle. Lastly, the driver door was not able to be opened from the exterior. The door handle, though extended and in the unlocked position, completely failed to function. The door had to be opened via the interior handle. I find this to be an extremely grave problem. It has not reoccurred.

- Blind spot warning detection failure (intermittent, unpredictable) - stops working during a drive and doesn't identify cars in blindspot despite working at the beginning of the drive without any notification of system failure. No way to reproduce this as it occurs randomly. Alternatively, it will sometimes light up when there is no car in the blindspot. - Lane keeping assist with cruise control: sometimes car will show that it is following a lane and stop following the lane without warning or notification, with the dash showing that the feature is still on.

There is a documented bug with Polestar. If you shift the car into reverse, the rear camera comes on (point back, like it should). If you shift out of reverse, and back into reverse, the camera defaults to an overhead view. With this view it is very difficult to see what is behind you. This happens 100% of the time...it is not a "sometimes happens" bug.

I leased a 2025 Polestar 3 in February 2025. Within days, I began to experience serious discomfort. It started with a sensation of inner-ear pressure. It got worse the more time I spent in the vehicle and soon escalated to headaches, dizziness, and nausea. The vehicle is undrivable for me now, and, worse, the sensation of pressure hasn't completely gone away even though I haven't driven the vehicle in weeks. The problem seems to stem from the vehicle's active noise cancellation (ANC) system. I notified Polestar Corporate of the issue on approximately February 26, 2025. On March 13, 2025, a Polestar repair shop attempted to disable the ANC with a software update. After this didn't fix the issue, Polestar suggested on March 27, 2025, that I try driving with the windows closed. This also didn't resolve the issue, and Polestar since has failed to suggest another fix, articulate a plan, identify a timeline, or even let me speak to someone who can make decisions about the matter. Meanwhile, although my case may be extreme, I'm certainly not the only person who's experienced discomfort in the Polestar 3. Even though it's a new model, a forum post suggested other have had issues with the ANC. In addition, one of the Polestar customer service representatives with whom I spoke mentioned that her household has a Polestar 3 and that she avoids it because it bothers her as well.

From the time of purchase, literally since I first got home from the dealership with it, it will NOT AC charge at 110 or 220v. Multiple chargers tested in multiple locations, both home based and commercial (ChargePoint, etc), none will charge. DC fast charge works fine. Stuck with just having to DC fast charge exclusively. Took it to the dealer, took them about 1.5 hours to finally believe me, but they have identified it, but the module that needs replacement is on back order, so stuck DC charging at about 3x the home charging cost for the time being. Very frustrating on a brand new car. Reference prior NHTSA manufacturer communications (DP1035, DP1037, and DP1038).