2025 Polestar Polestar 3

I am submitting a complaint regarding my Polestar 3, which is subject to two open NHTSA safety recalls: 26V-037 and 25V-555. I attempted to have these recalls addressed on March 7, 2026, at Volvo Manhattan (an authorized Polestar service provider). Upon arrival, I was informed that no qualified Polestar technicians were available to service my vehicle, and I was told I would receive a follow-up call. No follow-up occurred. On April 30, 2026, I contacted the Polestar service desk at Volvo Manhattan again. I was informed that they currently have only two Polestar technicians, that they are unable to schedule a service appointment, and that no timeline can be provided for when recall service will be available. As of today, I have been unable to obtain any appointment to remedy these safety recalls, nor any estimate of when the defects will be corrected. I am concerned that Polestar is failing to meet its obligations under federal law to provide a timely remedy for safety recalls. My vehicle is approximately one year old and remains in service with unresolved safety issues. I request that NHTSA investigate whether Polestar is complying with recall remedy requirements in the United States, particularly with respect to service capacity and availability.

The car software seemed to be experiencing a few glitches, and we arrived home and put it in park. Then front passenger door would not open from the inside, nor would the rear passenger doors, with kids in the backseat. Despite locking and unlocking, the doors would not open. I climbed out the driver window, and went around to open the doors, and despite the external door handle being up/open, the doors would not pull open, it was hard because there was slight wiggle in it like something was blocking it, but it would not open. The driver door would open and everyone climbed out. I plugged the car in, and got back in to try and perform a soft and hard reset, and none of those functions were working. We are still waiting to hear back from polestar.

Polestar has choosen to use highly reflective material around the cabin. Specifically the steering wheel has a large metal component that reflects overhead sunlight into the drivers eyes. Here is the issue as discussed on the Polestar Forum. [XXX] The design of the wheel reflects the light directly into the driver's eyes. Sunglasses are not a fix... This is a very dangerous design flaw. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

During the first week of March, 2025, my Polestar 3 suffered a total AC charging failure, meaning I was no longer able to charge at home. March 7 I brought the vehicle to Dyer & Dyver Volvo in Atlanta, GA, and they confirmed that the AC charging inverter failed and would have to be replaced. This part took more than two weeks to receive, and I retrieved the vehicle April 1. This issue seemed resolved since then, however two evenings ago I arrived home to discover that once again the Polestar 3 would not charge, and displayed "Charge fault, contact workshop" on the driver display. The inability to charge the vehicle, and its now pattern of trouble, is certainly a safety issue. While my car was in the dealership I also had addressed a failure of the central locking system. All proximity keys refused to lock, or unlock, the vehicle. The only functional method was one of the card-keys supplied by Polestar. This safety issue completely erodes my trust that I will be able to gain access normally to my own vehicle, but may have to use my phone, or a backup card key (necessitating I carry two keys at all times). This issue has once reoccurred since retrieving the vehicle. Lastly, the driver door was not able to be opened from the exterior. The door handle, though extended and in the unlocked position, completely failed to function. The door had to be opened via the interior handle. I find this to be an extremely grave problem. It has not reoccurred.