2025 Polestar Polestar 3

Unable to access brand new vehicle for several days. Would not respond to any keys (including the app). First tow company didn't have proper equipment. Spoke with Polestar support two days later and they sent out another tow company after trying some troubleshooting they suggested. Tow truck driver was able to get doors to open after jumping the 12v battery (which others have reported problems on). Upon starting vehicle, received electric system warning. Recommended to tow to nearest dealership.

Failed to schedule recall RP1063 repair with dealer Boston Polestar (617) 925-7300 for my Polestar 3. I contacted Boston Polestar several times to schedule the recall RP1063 repair, but I was unable to get an appointment. The call operator redirected me to the Polestar service department, which was always busy. The operator left notes for the Polestar manager and promised I would receive a call back, but no one called back. Please help. Best, Jun

The vehicle has experienced repeated failures of the high-voltage charging system that prevent normal charging. The first failure occurred at approximately 511 miles, with warning messages related to the charging/high-voltage system and inability to charge reliably using normal AC charging equipment. The vehicle was taken to an authorized dealer/service center and the issue was confirmed. The vehicle was out of service from December 1, 2025 to January 9, 2026 for diagnosis/repair. After being returned, the same charging-related failure reoccurred. The vehicle again went back to the authorized service center and has been out of service from February 10, 2026 to March 4, 2026 and counting. (the issue remains unresolved / parts are on order). Total time out of service is approximately 63 days for the same defect. Current mileage is approximately 1,070 miles. In addition, when attempting to charge using DC fast charging, charging performance was also abnormal. The DC fast charging rate was significantly reduced and it took approximately one hour to add only a small amount of range/energy. This defect creates a safety risk because the vehicle cannot be charged reliably, increasing the risk of being stranded without the ability to safely operate the vehicle as intended, including being unable to travel to a safe location if the battery becomes depleted. The authorized dealer/service center has reproduced/confirmed the problem and the affected components are available for inspection at the service facility upon request.

Upon purchase of the vehicle, the Onboard AC Charger (officially: "GHCA") failed on the first charge at home, utilizing Volvo (sister company) equipment that has charged another vehicle successfully for 5+ years. The equipment was confirmed still functional on the other vehicle after failure of the Polestar's on-board equipment. The part was replaced during a lengthy service visit, and the failure has reoccurred less than 3 months later with a repair pending for 6+ weeks. Unexplained electrical faults are always a safety concern. Vehicle on-road safety is compromised when pre-planned charging stops are suddenly and unexpectedly unavailable due to the failure of on-board equipment. Low state of charge conditions and being forced to drive on reserve power to arrive at a DC charging point leaves the potential to run out of power in traffic. Large numbers of failures on Polestar 3 and platform-sibling Volvo EX90 are rampant, causing parts shortages. Polestar/Volvo have been aware of this issue for more than a year and have provided no remedy or even communication on the subject. Their negligence to protect consumers needs to be mitigated.

Previous on board charger (GHCA) failed and was replaced in January of 2026. In February I noticed the car was charging slowly on a 48A home charger (car showed 5.4kw at 22A). I unplugged the charger, waited a minute, and plugged it back in. The car then reinitialized charging and showed 11kw at 48A. The car then started making audible electrical crackling noises. I have a video in which you can hear the crackling. Is this a fire hazard?

The contact owns a 2025 Polestar Polestar 3. The contact stated that while driving approximately 3 MPH in a parking lot, as he depressed the brake pedal, to slow down the vehicle did not slow down. The contact stated no warning light illuminated. The contact stated that the vehicle jumped a curb and ran over some shrubbery. The contact stated that the passenger side front and rear doors had scraped a light pole, and then the vehicle rolled out of the parking lot and over a retaining wall. The contact stated that the vehicle landed on a sidewalk and then continued out onto a road below the parking lot and finally stopped. The contact stated that a warning had illuminated that his rear driver's side tire had deflated. The contact stated that the lower front bumper had been damaged, and some plastic parts of the driver's side wheel well had broken off. The contact had no personal injuries. The contact was able to drive the vehicle back to the parking lot and had the vehicle towed to a collision shop. The contact had not taken the vehicle to a dealer for any diagnostic tests. The vehicle had not yet been repaired. The manufacturer was not informed of the failure. The failure mileage was 745.

Onboard AC charging has failed 3 times in 4 months. Each time the GHCA has been replaced with a new charger. When the GHCA shorts out it only impacts AC charging leaving everything else working normally. DC charging is not impacted and works normally. Each time the issue with the GHCA has been verified and confirmed by the Polestar service center in Princeton, NJ in September 2025, October 2025 & December 2025. When the issue occurs there is a loud pop and the AC charging message changes to waiting. It does not go out of the waiting state until the GHCA unit is replaced