NHTSA owner reports · September 18, 2026 snapshot.
Steering complaints
19 reportsClear category filter185,000 miles · Feb 23, 2012
Steering
DROVE THROUGH A PUDDLE. SERPENTINE BELT FELL OFF, CAUSING LOSS OF POWER STEERING. COMPLETED REPAIR AS PER TSB 07-02-99. DID NOT CORRECT ISSUE. A KNOWN ISSUE WITH 1996 - 2000 PLYMOUTH/DODGE CARAVANS 3.3L AND 3.8L. VERY DANGEROUS, HAPPENS ON WET/SNOW CONDITIONS. BOTTOM THIRD OF HARMNIC BALANCER IS NOT GUARDED FROM ROAD MOIST…
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DROVE THROUGH A PUDDLE. SERPENTINE BELT FELL OFF, CAUSING LOSS OF POWER STEERING. COMPLETED REPAIR AS PER TSB 07-02-99. DID NOT CORRECT ISSUE. A KNOWN ISSUE WITH 1996 - 2000 PLYMOUTH/DODGE CARAVANS 3.3L AND 3.8L. VERY DANGEROUS, HAPPENS ON WET/SNOW CONDITIONS. BOTTOM THIRD OF HARMNIC BALANCER IS NOT GUARDED FROM ROAD MOISTURE. CHRYSLER REDESIGNED IN 2001. GATES AFTER MARKET KIT SOLVES PROBLEM GAT 38379K, COST $120-$220 WITH OUT LABOR. DOES THIS MEET THE CRITERIA FOR A RECALL? *TR
NHTSA ODI #10449144
170,000 miles · May 14, 2008
Steering
1998 PLYMOUTH GRAND VAN 3.3 MOTOR. AFTER GOING THREW A RAIN PUDDLE OR GOING THREW SNOW THE BELT WILL COME OFF. IT WILL LEAVE YOU STUCK ON THE SIDE OF THE ROAD!. HAVE TRIED TO HAVE IT REPAIRED 3 OR 4 TIMES AND IT STILL DOES IT. IT IS A KNOWN PROBLEM BY PLYMOUTH. THEY NEED TO FIX THIS!!!! *TR
NHTSA ODI #10227805
87,000 miles · Apr 1, 2004
Steering
STEERING WHEEL LOCKS UP WHEN TURNING LEFT OR RIGHT. *AK DEALER REPLACED STEERING RACK AND PERFORMED ALIGNMENT ON VEHICLE. *LA
NHTSA ODI #10059697
58,000 miles · Jan 15, 2004
EquipmentPower TrainSteering
IT IS JUNE OF 2003 AND THE CAR IS CURRENTLY IN THE SHOP AGAIN FOR THE TRANSMISSION PROBLEM. IT HAS HAD A POWER STEERING PUMP FAILURE, SERPENTINE BELT FAILURE TIMES 5 AND NOW A COMPUTER PROBLEM. I HAVE CONTACTED CHRYSTLER CORP AT LEAST 5 TIMES REGARDING THE PROBLEMS WITH THIS CAR. THEIR ANSWER IS WELL, IF YOU DON'T LIKE THE CARE …
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IT IS JUNE OF 2003 AND THE CAR IS CURRENTLY IN THE SHOP AGAIN FOR THE TRANSMISSION PROBLEM. IT HAS HAD A POWER STEERING PUMP FAILURE, SERPENTINE BELT FAILURE TIMES 5 AND NOW A COMPUTER PROBLEM. I HAVE CONTACTED CHRYSTLER CORP AT LEAST 5 TIMES REGARDING THE PROBLEMS WITH THIS CAR. THEIR ANSWER IS WELL, IF YOU DON'T LIKE THE CARE TRADE IT IN.
NHTSA ODI #10070075
72,000 miles · May 7, 2003
Engine And Engine CoolingSteering
1998 PLYMOUTH VOYAGER LOSES SERPENTINE BELT ,OVER HEATS AND LOSES POWER STEERING WHENEVER IT RAINS. I HAD THE BELT TENSIONER REPLACED TWICE IT HAS NOT HELPED NOW VAN IS AT ANOTHER CHRYSLER DEALERSHIP, WHERE THEY SAY IT IS THE POWER STEERING PUMP AND PULLEY. THEY ARE CHARGING ME $400.00 DOLLARS TO DO THIS WORK AND I BELIEVE THI…
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1998 PLYMOUTH VOYAGER LOSES SERPENTINE BELT ,OVER HEATS AND LOSES POWER STEERING WHENEVER IT RAINS. I HAD THE BELT TENSIONER REPLACED TWICE IT HAS NOT HELPED NOW VAN IS AT ANOTHER CHRYSLER DEALERSHIP, WHERE THEY SAY IT IS THE POWER STEERING PUMP AND PULLEY. THEY ARE CHARGING ME $400.00 DOLLARS TO DO THIS WORK AND I BELIEVE THIS IS A MANUFACTURING DEFECT THAT SHOULD BE ACKNOWLEDGED AND ADDRESSED.*JB
NHTSA ODI #10018372
Mileage unknown · Apr 22, 2003
Electrical SystemEngine And Engine CoolingInterior Lighting
THE INTERIOR LIGHT DID NOT COME ON. THE DRIVERS SIDE WINDOW FAILED INTERMITTENTLY. THE DASH LIGHTS FLICKERED. OCCASIONALLY THE HORN WOULD FAIL. METAL FRAGMENT CUT THROUGH THE POWER STEERING AND CAUSED NOISE WHEN STEERING. THE DOOR HANDLE DIDN'T OPEN SMOOTHLY. THE DEALER REPLACED FRONT STRUTS AND REAR SHOCK ABSORBERS. ALSO…
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THE INTERIOR LIGHT DID NOT COME ON. THE DRIVERS SIDE WINDOW FAILED INTERMITTENTLY. THE DASH LIGHTS FLICKERED. OCCASIONALLY THE HORN WOULD FAIL. METAL FRAGMENT CUT THROUGH THE POWER STEERING AND CAUSED NOISE WHEN STEERING. THE DOOR HANDLE DIDN'T OPEN SMOOTHLY. THE DEALER REPLACED FRONT STRUTS AND REAR SHOCK ABSORBERS. ALSO, REPLACED LEAKING ENGINE VALVE COVER GASKET, ENGINE BELT AND TENSIONER. . *AK *NLM
NHTSA ODI #10015884
Mileage unknown · Apr 7, 2003
Electrical SystemEngine And Engine CoolingSteering
THE INTERIOR LIGHTS DID NOT COME ON, THE DASH BOARD LIGHTS FLICKERED, THE DRIVER'S WINDOW STOPPED WORKING, AND THERE WAS A CRUNCHY NOISE COMING FROM THE STEERING COLUMN, IT WAS DETERMINED THE POWER STEERING LINES LEAKED, THE FRONT STRUTS AND SUSPENSION WERE REPLACED, AT TIMES THE HORN DID NOT WORK, AND LATER THE CONSUMER RECEIV…
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THE INTERIOR LIGHTS DID NOT COME ON, THE DASH BOARD LIGHTS FLICKERED, THE DRIVER'S WINDOW STOPPED WORKING, AND THERE WAS A CRUNCHY NOISE COMING FROM THE STEERING COLUMN, IT WAS DETERMINED THE POWER STEERING LINES LEAKED, THE FRONT STRUTS AND SUSPENSION WERE REPLACED, AT TIMES THE HORN DID NOT WORK, AND LATER THE CONSUMER RECEIVED A RECALL NOTICE REGARDING THE CLOCK SPRING ASSEMBLY NEEDED TO BE REPLACED. THIS IS A COURTESY COPY TO NHTSA (CC) THE LETTER IS ADDRESSED TO DAIMLER CHRYSLER.*PH ALSO THE VALVE COVER GASKETS WERE REPLACED.*JB
NHTSA ODI #10011563
14,000 miles · Jan 27, 2003
Steering
WHEN DRIVING AT LOW SPEEDS AND BRAKES ARE APPLIED,VEHICLES' STEERING WHEEL WILL TIGHTEN, MAKING IT DIFFICULT TO STEER. THIS ALMOST CAUSED SEVERAL ACCIDENTS. THE DEALERSHIP HAVE REPLACED THE RACK AND PINION 3 TIMES AND THE POWER STEERING PUMP ONCE, BUT PROBLEM STILL EXITS.*AK
NHTSA ODI #10004652
Mileage unknown · Dec 14, 2002
SteeringUnknown Or Other
TENSIONER FREEZES UP AND HAS TO BE REPLACED. THIS HAS HAPPENED TWICE IN ONE YEAR. EACH OF THE TWO DIFFERENT DEALERS CHARGED ME DIFFERENT AMOUNTS,ONE CHARGED 106.00 AND THE OTHER CHARGED 275.00. I HAVE BEEN TOLD THIS CAN BE VERY DANGEROUS BY THE DEALER AND NEEDS TO BE FIXED. I WONDER WHY THEN IF IT IS SO DANGEROUS AND SO MANY PEO…
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TENSIONER FREEZES UP AND HAS TO BE REPLACED. THIS HAS HAPPENED TWICE IN ONE YEAR. EACH OF THE TWO DIFFERENT DEALERS CHARGED ME DIFFERENT AMOUNTS,ONE CHARGED 106.00 AND THE OTHER CHARGED 275.00. I HAVE BEEN TOLD THIS CAN BE VERY DANGEROUS BY THE DEALER AND NEEDS TO BE FIXED. I WONDER WHY THEN IF IT IS SO DANGEROUS AND SO MANY PEOPLE ARE HAVING THE SAME PROBLEM IT HAS NOT BEEN RECALLED.
NHTSA ODI #10000051
Mileage unknown · Sep 19, 2002
Electrical SystemEngine And Engine CoolingSteering
WHILE DRIVING POWER STEERING WENT OUT WITH ANY WARNING. VOLTAGE REGULATOR HAD OVERHEATED, AND ALTERNATOR WAS NOT CHARGING. SERPENTINE BELT GOT WET, RESULTING IN BELT COMING OFF THE PULLEY. THIS HAPPENS EVERYTIME SERPENTINE BELT GETS WET. PLEASE DESCRIBE DETAILS. *AK
NHTSA ODI #8019054
Official recalls
5Oct 6, 2004
ON CERTAIN MINIVANS, THE DRIVER'S AIR BAG MAY BECOME DISABLED DUE TO A FAILURE OF THE CLOCKSPRING, WHICH IS LOCATED IN THE HUB OF THE STEERING WHEEL.
Consequence & remedy
Consequence: THIS CONDITION WILL MANIFEST ITSELF THROUGH ILLUMINATION OF THE AIR BAG WARNING LAMP, AND COULD EVENTUALLY RESULT IN A DRIVER'S AIR BAG OPEN CIRCUIT, IF THE PART IS NOT REPLACED IN A REASONABLE AMOUNT OF TIME.
Remedy: DEALERS WILL REPLACE THE CLOCKSPRING ASSEMBLY ON ALL COVERED VEHICLES WITH 70,000 MILES OR LESS. FOR THOSE VEHICLES WITH MORE THAN 70,000 MILES, DAIMLERCHRYSLER WILL OFFER AN EXTENDED LIFETIME WARRANTY UNDER WHICH IT WILL REPLACE THE CLOCKSPRING AT NO CHARGE IF IT FAILS. DAIMLERCHRYSLER WILL ALSO REIMBURSE OWNERS WHO HAVE PAID TO HAVE THE CLOCKSPRING REPLACED ON THEIR VEHICLES. THE RECALL BEGAN ON OCTOBER 12, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Nov 7, 2002
ON CERTAIN MINI VANS, THE CLOCKSPRING ASSEMBLY MAY HAVE BEEN WOUND INCORRECTLY DURING THE VEHICLE ASSEMBLY PROCESS.
Consequence & remedy
Consequence: THIS CONDITION WILL MANIFEST ITSELF THROUGH ILLUMINATION OF THE AIR BAG WARNING LAMP, AND COULD EVENTUALLY RESULT IN A DRIVER'S AIR BAG OPEN CIRCUIT, IF THE PART IS NOT REPLACED IN A REASONABLE AMOUNT OF TIME.
Remedy: DEALERS WILL REPLACE THE CLOCKSPRING ASSEMBLY ON ALL VEHICLES WITH 70,000 MILES OR LESS. AN EXTENDED LIFETIME WARRANTY WILL ALSO BE PLACED ON THIS COMPONENT FOR ALL AFFECTED VEHICLES, REGARDLESS OF MILEAGE. DAIMLERCHRYSLER WILL ALSO REIMBURSE OWNERS WHO HAVE PAID TO HAVE THE CLOCKSPRING REPLACED ON THEIR VEHICLES. OWNER NOTIFICATION BEGAN NOVEMBER 18, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Mar 8, 2002
ON CERTAIN MINIVANS, SOME TRIM MATERIAL CAN LOOSEN AND DROP INTO THE REAR OUTBOARD SEAT BELT ASSEMBLY, CAUSING THE SEAT BELT TO BECOME INOPERATIVE.
Consequence & remedy
Consequence: IN THE EVENT OF A CRASH, THE SEAT OCCUPANT MAY NOT BE PROPERLY RESTRAINED, INCREASING THE RISK OF PERSONAL INJURY.
Remedy: DEALERS WILL REPLACE THE TRIM WITH FOAM BLOCKERS AND INSPECT AND REPLACE ALL 3RD ROW SEAT BELT ASSEMBLIES. OWNER NOTIFICATION BEGAN JUNE 3, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Sep 13, 2000
VEHICLE DESCRIPTION: MINI VANS BUILT WITH 3.3L AND 3.8L ENGINES HAVE FUEL RAILS WITH NITROLE RUBBER O-RING SEALS THAT CAN DEGRADE OVER TIME. FUEL LEAKAGE FROM THE UNDERHOOD FUEL INJECTION FUEL RAIL COULD RESULT, INCREASING THE LIKELIHOOD OF A VEHICLE FIRE.
Consequence & remedy
Consequence: FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
Remedy: DEALERS WILL INSTALL A SEAL ON THE VEHICLE FUEL RAILS TO PREVENT EXTERNAL LEAKAGE OF FUEL FROM THE FUEL RAIL CROSSOVER TUBE, SHOULD THE EXISTING O-RINGS CONTINUE TO DEGRADE. OWNER NOTIFICATION BEGAN ON JANUARY 25, 2002. DUE TO THE LARGE QUANTITY OF VEHICLES INVOLVED IN THIS CAMPAIGN, THE OWNER NOTIFICATION WILL BE PHASED OVER THE NEXT SEVERAL MONTHS. HOWEVER, IF A VEHICLE IS LEAKING FUEL FROM THE O-RINGS, THE VEHICLE SHOULD BE TAKEN INTO A DEALER TO HAVE THIS REPAIRED AS SOON AS POSSIBLE. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Dec 15, 1997
VEHICLE DESCRIPTION: PASSENGER MINIVANS EQUIPPED WITH INTEGRATED CHILD SEATS. THE SHOULDER HARNESS RESTRAINT WEBBING WAS INCORRECTLY ROUTED AROUND THE METAL REINFORCEMENT BAR ON THESE SEATS.
Consequence & remedy
Consequence: THE CHILD SEAT OCCUPANT MAY NOT BE PROPERLY RESTRAINED IN THE EVENT OF A COLLISION.
Remedy: DEALERS WILL INSPECT THE ROUTING OF THE SHOULDER BELT WEBBING AND ANY FOUND INCORRECT WILL BE PROPERLY ROUTED.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
7EA04013 · Driver Air Bag Clockspring Failure
Opened Jun 4, 2004 · Closed May 25, 2005
Status: closed (inferred from source dates) · Air Bags:frontal
THE DRIVER AIR BAG CLOCKSPRING CAN DEVELOP AN OPEN-CIRCUIT CONDITION RESULTING IN NONFUNCTIONAL DRIVER-SIDE FRONTAL AIR BAG, HORN, CRUISE CONTROL (IF EQUIPPED), AND/OR STEERING WHEEL RADIO CONTROL (IF EQUIPPED).IN ITS OCTOBER 5, 2004 LETTER TO NHTSA, DAIMLERCHRYSLER STATED THAT IT WILL CONDUCT A SAFETY RECALL AND REPLACE THE CLOCKSPRING ASSEMBLY ON ALL MY 1998.5-2000 DAIMLERCHRYSLER MINIVANS, BUILT BETWEEN MARCH 1998 AND AUGUST 2000, WITH 70,000 MILES OR LESS.IT WILL ALSO PROVIDE A LIFETIME WARRANTY FOR THIS COMPONENT ON MY 1998.5-2000 MINIVANS, REGARDLESS OF MILEAGE.THE DETAILS OF THE CORRECTIVE ACTION ARE DESCRIBED IN DAIMLERCHRYSLER'S LETTER (SEE RECALL NO. 04V-480).THE AGENCY BELIEVES THAT FURTHER EXPENDITURE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS WITH RESPECT TO THOSE VEHICLES COVERED ONLY BY THE LIFETIME WARRANTY.THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE PAGE 2 FOR ADDITIONAL INFORMATION.
RQ04001 · Driver Air Bag Clockspring Failure
Opened Jan 28, 2004 · Closed Jun 4, 2004
Status: closed (inferred from source dates) · Air Bags:frontal
COMPLAINTS REPORT AIR BAG WARNING LIGHT ILLUMINATES, AND THIS MAY BE ACCOMPANIED WITH A NON-FUNCTIONING HORN AND/OR CRUISE CONTROL (IF EQUIPPED).THIS IS INDICATIVE OF AN OPEN-CIRCUIT CLOCKSPRING FAILURE (RESULTS IN NON-FUNCTIONING DRIVER'S AIR BAG), SIMILAR TO THE FAILURE CONDITION THAT WAS THE SUBJECT OF DAIMLERCHRYSLER'S RECALL OF MODEL YEAR 1996-1998.5 MINIVANS (RECALL NO. 02V-293).THIS RECALL QUERY HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS (EA04-013).
PE02004 · Rear Seat Belt Malfunction
Opened Jan 16, 2002 · Closed Mar 11, 2002
Status: closed (inferred from source dates) · Seat Belts:rear/other
THIS INVESTIGATION WAS OPENED JANUARY 16, 2002, BASED ON SEVEN REPORTS ALLEGING THE THIRD ROW SEAT BELT RETRACTORS FAILED ON CERTAIN 1997 AND 1998 MODEL YEAR CARAVAN AND VOYAGER VEHICLES.THE REPORTS INDICATED A TAR LIKE SUBSTANCE ENTERED THE RETRACTOR MECHANISM, THUS CAUSING THE RETRACTOR TO JAM OR BIND.IN THIS CONDITION THE SEAT BELT IS RENDERED INOPERABLE, AS THE WEBBING CANNOT RETRACT OR BE WITHDRAWN FROM THE RETRACTORS FOR USE.RECALL SCOPE:THE AFFECTED VEHICLES ARE 1997 THROUGH 1999 DODGE CARAVAN, PLYMOUTH VOYAGER, AND CHRYSLER TOWN & CONTRY BUILT ON A SHORT WHEEL BASE CHASSIS.THE INCLUSIVE DATES OF PRODUCTION ARE JUNE 1996 THROUGH OCTOBER 31, 1999.RECALL REMEDY: DAIMLERCHRYSLER DEALERS WILL REPLACE THE MASTIC SOUND BARRIER PATCHES WITH FOAM BLOCKERS, AS WELL AS, INSPECT AND REPLACE ALL THIRD ROW REAR SEAT BELT ASSEMBLIES CONTAMINATED BY THE MASTIC PATCH.
EA01007 · Air Bag Clockspring
Opened Feb 21, 2001 · Closed Nov 22, 2002
Status: closed (inferred from source dates) · Electrical System
There is no summary currently available
RQ00008 · Dc Minivan Fuel Injector Rail Leak
Opened Mar 9, 2000 · Closed Mar 18, 2002
Status: closed (inferred from source dates) · Vehicle Speed Control:linkages
There is no summary currently available
EA99013 · Post Collision Fuel System
Opened Jun 11, 1999 · Closed Aug 10, 2001
Status: closed (inferred from source dates) · Fuel System, Gasoline:storage:tank Assembly:filler Pipe And Cap
No summary supplied.
PE99010 · POST-COLLISION Fuel System Integrity
Opened Feb 3, 1999 · Closed Jun 11, 1999
Status: closed (inferred from source dates) · Fuel System, Gasoline:storage:tank Assembly:filler Pipe And Cap
There is no summary currently available
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