1998 Plymouth Grand Voyager

I WAS TRAVELING AT ABOUT 60 MPH ON INTERSTATE 85 NORTH IN ATLANTA, GA WHEN I HEARD A LOUD BUMPING NOISE UNDER THE VEHICLE. I LOOKED IN THE REAR VIEW MIROR AND SAW SOMTHING ROLLING ON THE ROAD. I LOST POWER STEERING AND THE VEHICLE WAS VERY DIFFICULT TO CONTROL. I MANAGED TO GET TO SAFE SPOT OFF THE ROAD AND LOOKING UNDER THE HOOD I DISCOVERED MY WATER PUMP PULLEY WAS OFF AND LAYING ON THE SPLASH PAN. THE SERPENTINE BELT TENSIONER PULLEY HAD ALSO FALLEN OFF AND WAS WHAT I HAD SEEN ROLLING IN THE ROAD. I HAD THE VEHICLE TOWED TO A FIVE STAR CHRYSLER DEALERSHIP IN STONE MOUNTAIN, GA WHERE THE MAINTENANCE SUPERVISOR SAID IT JUST WORE OUT AND HE HAD SEEN THEM FALL OFF IN LESS MILEAGE THAN MINE HAD. I COMPLAINED THAT IT WAS A MANUFACTURES DEFECT AND SHOULD NOT HAVE JUST SUDENLY FALLEN OFF WITH NO WARNING. I WAS LEFT WITH NO CHOICE BUT TO HAVE IT REPAIRED. THEY CHARGED ME JUST UNDER $400.00 TO REPLACE THE WATER PUMP AND PUT A NEW TENSIONER PULLEY ON IT. TOWING COST ME $85.00 AND A RENTAL VEHICLE $79.00. THE DEALER MAINTENANCE SUPERVISOR EVEN HAD THE NERVE TO ASK ME IF I WANTED TO GET A 60000 MILE CHECK UP WHILE THEY WERE WORKING ON IT. I TOLD HIM NO THANKS THE VEHICLE NEVER MADE IT TO 60000 MILES. I HAVE NOT COMPLAINED TO CHRYSLER BECAUSE I FELT I WOULD GET THE SAME COLD TREATMENT THAT I GOT FROM THE DEALERSHIP IN STONE MOUNTAIN WHERE I WAS STRANDED OVER 100 MILES AWAY FROM HOME. I ONCE THOUGHT CHRYSLER MADE GOOD QUALITY VEHICLES BUT NO MORE.*AK

FAN RELAY FAILED TO START RADIATOR FANS, CAR OVER HEATED STRANDING WIFE AND 3 KIDS(AGES 7,4 AND 7 MONTHS OLD ),TOOK TO SHOP AND THEY SAID #771 RECALL ON THAT RELAY, CONTACTED DEALER SAID NO RECALL ON MY SPECIFIC VAN, EVEN THOUGH PROBLEM EXISTS IN OTHER VANS, SAID WILL NOT FIX THEIR PROBLEM UNTIL ENOUGH PEOPLE COMPLAIN AND MAKE THEM. *AK

TRANSMISSION FLUID LEAK WAS NOTICED AND VEHICLE WAS TAKEN IN FOR INVESTIGATION TO THE CHARLIE ZOOK DEALERSHIP LOCATED IN SIOUX CITY, IA. AFTER THEIR INVESTIGATION THEY STATED THERE WAS A CRACK IN THE TRANSMISISON CASING CAUSING THE LEAK. THEY STATED WOULD NOT BE ABLE TO DETERMINE WHAT CAUSED THE CRACK UNTIL THEY WERE ABLE TO DROP THE TRANSMISSION AND IVESTIGATE FURTHER. THE DEALER DID STATE THEY CONTACTED CHRYSLER AND SINCE THE VEHICLE WAS NO LONGER UNDER WARRENTY, BUT WAS SO CLOSE TO IT, THEY WOULD DO COMPLETE REPAIR FOR A DEDUCTABLE OF 250.00. AFTER THE DEALER DROPPED THE TRANSMISSION THEY STATED THAT THE TRANSMISION HAD EXTENSIVE DAMAGE AND NEEDED A COMPLETE REPLACEMENT. THEY ASKED IF WE HAD HEARD A BANG WHILE DRIVING, AS A PIECE HAD BROKE CAUSING THE CRACK IN THE CASING. THEY STATED THAT WAS ONLY A MATTER OF TIME TILL COMPLETE TRANSMISSION FAILURE DUE TO THE DAMAGED THAT HAD BEEN CAUSED BY THE FIRST PART FAILURE.*AK

IN SEPTEMBER OF 2000 WE REPLACED THE BELT TENSIONER. THE CAR HAD ABOUT 33000 MILES ON IT. IN JANUARY OR SO WE HAD TO REPLACE A VALVE COVER GASKET BECAUSE OIL WAS LEAKING AND WE WERE LOSING OIL. THE VAN HAD 39000 MILES ON IT. THE MANUFACTURER WAS CONTACTED AND WOULD NOT ACCOMODATE US EVEN THOUGH THE DEALERSHIP SAID THERE WAS ONLY ONE CAUSE OF THE PROBLEM AT THAT MILAGE - MANUFACTURER'S DEFECT. THEN WE JUST FOUNDOUT THIS WEEK AT 48000 MILES THAT WE NEED A VALVE AND RING JOB BECAUSE THE CAR WAS BURNING OIL. WE HAD BEEN BURNING OIL SINCE BEFORE THE VALVE COVER GASKET. WE'VE BEEN TOLD BY THE DEALERSHIP (NOT THE ONE WE PURCHASED THE CAR FROM, WHICH WAS A SMALL INDEPENDENT COMPANY) AND THE MANUFACTURER THAT THE REPAIR WILL NOT BE COVERED BECAUSE WE DIDN'T COMPLAIN OF BURNING OIL BEFORE. (OF COURSE, THE OIL WAS BEING LOST PRIOR TO THE VALVE COVER GASKET PROBLEM BUT THEY SAID WE WEREN'T SPECIFIC ABOUT BURNING OIL. WE HAD ATTRIBUTED THE LOST OIL TO THE LEAK.*AK