ON CERTAIN FIRE TRUCKS EQUIPPED WITH AN INDEPENDENT FRONT SUSPENSION, A PITMAN ARM MIGHT FRACTURE UNDER SEVERE LOAD CAUSED BY THREE LOADING CONDITIONS. IN ALL CASES, THE FRONT AXLE MUST BE TURNED FULL LEFT OR RIGHT WHILE (1) SIMULTANEOUSLY BACKING UP AND BRAKING HARD, (2) DRIVING ONE WHEEL OVER OR AGAINST A CURB OR (3) STEERING THE FRONT AXLE FULL LEFT OR RIGHT WHEN THE VEHICLE IS STATIONARY WITH THE SERVICE BRAKE APPLIED. THESE ARE ALL LOW OR NO -SPEED EVENTS.
Consequence & remedy
Consequence: SUCH A BREAK COULD LEAD TO THE SUSPENSION LOSING ONE OF ITS ANCHOR POINTS, THEREBY POTENTIALLY CAUSING LOSS OF VEHICLE CONTROL WITHOUT PRIOR WARNING WHICH COULD RESULT IN A CRASH.
Remedy: DEALERS WILL REPLACE THE ORIGINAL PITMAN ARMS WITH PITMAN ARMS MADE OF HIGHER STRENGTH MATERIAL. THE RECALL BEGAN ON OCTOBER 29, 2007. OWNERS MAY CONTACT PIERCE AT 920-832-3000.
ON CERTAIN FIRE TRUCKS EQUIPPED WITH THE ALL WHEEL STEER OPTION, THE POSITION OF THE FRONT AXLE IS SENSED BY AN OPTICAL ENCODER MOUNTED TO THE BOTTOM OF THE FRONT AXLE KINGPIN, WHICH IS PROTECTED FROM THE ELEMENTS BY AN OUTER CASE. THIS CASE SHARES A COMMON GREASE CAVITY WITH THE KINGPIN. OIL THAT LEACHES FROM THE GREASE CAN MIGRATE THROUGH THE ENCODER SEAL, CAUSING CONTAMINATION OF THE OPTICAL ENCODER DISC.
Consequence & remedy
Consequence: OIL ON THE DISC CAN CAUSE THE ENCODER TO SEND INCORRECT WHEEL POSITION INFORMATION AND CAN CAUSE THE REAR WHEELS TO STEER UNEXPECTEDLY CAUSING THE VEHICLE TO CRASH WITHOUT PRIOR WARNING.
Remedy: DEALERS WILL REPLACE THE ENCODERS WITH NEW ENCODERS WITH MORE ROBUST SEALS. THE CONTROL SOFTWARE WILL BE UPDATED TO PRODUCE AN ERROR CODE AND DISABLE THE REAR STEERING FUNCTION IF UNUSUAL ENCODER INPUTS ARE DETECTED. THE RECALL BEGAN JANUARY 25, 2005. OWNERS SHOULD CONTACT PIERCE AT 1-888-974-3723.
ON CERTAIN FIRE TRUCKS WITH TANDEM STEER AXLES. THE TRW TIE-ROD ON THE REAR-MOST AXLE OF A TANDEM AXLE IS RESTRAINED FROM ROTATIONAL MOVEMENT BY A PAIR OF ANTI-ROTATION SEALS LOCATED AT THE BALL SOCKET JOINTS. THESE ANTI-ROTATION SEALS WILL COMPRESS OVER TIME. IF THE ANTI-ROTATION SEAL ALLOWS TOO MUCH MOTION, THE SEALS CAN DETERIORATE, ALLOWING CONTACT BETWEEN THE BALL SOCKET AND THE BALL SHAFT. THIS METAL-TO-METAL CONTACT WILL TRANSMIT FORCES INTO THE TIE-ROD TUBE, CAUSING FATIGUE FAILURE INITIATING AT THE ROOT OF THE FEMALE TREADS.
Consequence & remedy
Consequence: FAILURE OF THE TIE-ROD WILL ALLOW ONE OF THE WHEELS TO SWING TO THE LIMIT OF ITS STEERING STOP, POTENTIALLY CAUSING A LOSS OF VEHICLE CONTROL, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL REPLACE THE TIE ROD. NOTIFICATION TO OWNERS BEGAN NOVEMBER 7, 2003. OWNERS SHOULD CONTACT PIERCE AT 1-888-974-3723.
ON CERTAIN CUSTOM CHASSIS EQUIPPED WITH THE ALL WHEEL STEER (AWS) 2002 SYSTEM, THE VEHICLE INTERFACE MOBILE PROGRAM HAS A PROBLEM THAT CAUSES ONE OF THE STEERABLE AXLES TO LOCK IN THE STEERED POSITION RATHER THAN RETURNING TO CENTER.
Consequence & remedy
Consequence: IF THIS CONDITION OCCURS, THE DRIVER CAN LOSE STEERING CONTROL, POSSIBLY RESULTING IN A VEHICLE CRASH.
Remedy: PIERCE IS SENDING A FACTORY TECHNICIAN TO ALL VEHICLES AND WILL UPGRADE THE AWS SYSTEM TO ELIMINATE THIS DEFECT. OWNER NOTIFICATION BEGAN ON NOVEMBER 2, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT PIERCE AT 920-832-3000.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
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No exact-year investigations in this snapshot.
2002 Pierce Custom Chassis Problems, Complaints & Recalls | Skip That Year
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