2002 Oldsmobile Silhouette

TL* THE CONTACT OWNS A 2002 OLDSMOBILE SILHOUETTE. THE CONTACT STATED THAT THE SLIDING DOORS ON BOTH THE DRIVER AND PASSENGER SIDE FAILED TO UNLOCK. THE DOORS ALSO FAILED TO UNLOCK VIA THE MANUAL OVERRIDE FUNCTION. THE FAILURE PREVENTED THE PASSENGERS FROM EXITING THE VEHICLE. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.

SLIDING DOOR PROBLEMS SINCE PURCHASE. DRIVER ELECTRIC SEAT "REPAIRED" SEVERAL TIMES AND STILL DOES NOT WORK. DEALER REPAIRED REAR COMPRESSOR AND BROKE COVER LATCH. THEY PUT A HOLE IN THE FRONT BUMPER AT THIS TIME. PASSENGER FRONT WINDOW CHOOSES NOT TO WORK AT RANDOM AND BACK LEFT SIDE WINDOW SOMETIMES DOES NOT CLOSE. TAPE PLAYER HAS ATE TAPES SINCE PURCHASE. NO AIR CONDITIONING! *JB

DT: THE CONSUMER STATED THAT THERE WAS A RECALL 04V597000 ON THE LATCHES ON A 2002 OLDSMOBILE SILHOUETTE. HOWEVER, THIS VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO VIN. THE CONSUMER CONTACTED GM ,AND THEY COULD NOT TELL HIM WHY THIS VEHICLE WAS NOT INCLUDED IN THE RECALL. HE HAD THE SAME DOOR HANDLES AND LATCHES THAT WERE BEING REPLACED. THE CONSUMER WAS CONCERNED FOR THE SAFETY OF PASSENGERS . THEY WERE AT RISK FOR THE SAME INCIDENTS THAT WERE OCCURRING TO OTHERS. THE CONSUMER HAS BEEN IN CONTACT WITH GM TWICE, AND THEY STILL COULD NOT ANSWER THE QUESTION. *AK

MY ONE YEAR OLD DAUGHTER GOT HER HAND CAUGHT IN THE PASSENGER SIDE SLIDING DOOR. THE WHOLE SYSTEM MALFUNCTIONED. AND WE COULD NOT GET THE DOOR TO OPEN WITH THE ELECTRICAL BUTTONS. WE TRIED WITH THE CAR ON AND OFF. AND WE ALSO COULD NOT OPEN THE DOOR MANUALLY FROM THE INSIDE OR OUTSIDE. WE IMMEDIATLY CALLED 911. AND ENDED UP HAVING TO PRY THE DOOR OPEN WITH CROW BARS. ONE ON THE INSIDE AND ONE ON THE OUTSIDE. *AK THIS IS THE EMAIL I SENT TO OLDSMOBILE. AFTER THEY RECEIVED MY EMAIL. THEY DETERMINED ON THEIR OWN TO FILE A PRODUCT ALLEGATION. THE FILE # IS 1-222720667 I WAS ASSIGNED TO A REPRESENTATIVE WHO TOLD ME THEY MAY NOT PAY TO HAVE MY CAR FIXED, EVEN THOUGH IT IS UNDER WARRENTY. I WAS ALSO TOLD ON THE DAY I DROPPED MY CAR OFF (JUNE 8TH,2004) IT WOULD BE TEN DAYS AT THE MOST TO COME TO A CONCLUSION AFTER THE PRIVATE INVESTIGATOR EXAMINDED THE VEHICLE. I DID SPEAK WITH MY GM REPRESENTATIVE LARRY MEEKS YESTERDAY. HE SEEMED VERY SHORT AND ANNOYED AT ME. WERE IN THE BEGINNING HE WAS APPOLIGETIC ABOUT MY DAUGHTERS HAND AND WANTED TO BE HELPFUL. HE SAID HE DIDN'T FILE THE REPORT TO HAVE THE CAR LOOKED AT UNTIL JUNE10TH AT 2PM. BUT ON THE PHONE ON JUNE 8TH AT 12NOON HE DECLARED TO ME THAT IT WOULD BE TEN DAYS FROM THEN. JUNE 8TH WAS THE DAY I DROPPED THE CAR OFF AT THE DEALERSHIP. I WAS UNDER THE IMPRESSION THAT GM FILED THE CLAIM ON THEIR OWN BECAUSE THEY WERE INTERESTED IN MAKING SURE THIS DOESN'T HAPPEN TO ANYONE ELSE. I WAS ALSO TOLD THAT THERE HAVE NEVER BEEN ANY REPORTS FILED OF INJURIES TO OTHER PEOPLE FROM THE SLIDING DOORS. THIS IS APPARENTLY FALSE. AFTER REVIEWING YOUR WEB SITE AND READING THROUGH SOME COMPLAINTS. I FELT LIKE I HAD BEEN LIED TO BY GM. AND IT IS POSSIBLE THAT THEY ONLY HAVE THEIR OWN INTEREST AT HEART. COMPLAINT #10025827 SURE STUCK OUT IN MY MIND. AND THAT IS WHY I AM FILING MY COMPLIANT. BECAUSE ONE SAD AND DISHEARTENED MOTHER HAS NO POWER AGAINST A BIG CO. LIKE GM.

SOMETIMES THE SLIDING DOOR WILL NOT OPEN AND NOW HAS OPENED WHILE DRIVING DOWN THE ROAD. I HAVE TAKEN THE VAN IN THIS MAKES THE 10TH TIME TO HAVE THE DOORS FIXED. THE DEALER SERVICE DEPT. SAYS THEY FIXED IT AND THEY DIDN'T. THE BACKUP SENSORS WILL NOT WORK. HAVE TAKEN IT IN 2 TIMES TO GET IT FIXED. THE CAN IS IN THE SHOP NOW FOR OVER 1 WEEK AND THEY TOLD ME IT WAS FIXED AND I TOLD THEM I WAS TAKING IT TO MY LAWYERS OFFICE AND THEY CHANGED THEIR MIND AND SAID THAT IS WASNT FIXED AND THEY HAVE HAD IT THERE FOR 1 WEEK NOW. I HAVE HAD THE PROBLEM WITH THE DOOR SINCE RIGHT AFTER I TOOK DELIVERY OF THE VAN WHEN PURCHASING IT.

MY DAUGHTER'S FINGERS WERE CRUSHED IN MY PARENTS AUTOMATIC SLIDING DOOR ON THEIR 2002 OLDSMOBILE SILOUTTE MINIVAN. THE FINGERS BECAME LODGED ON THE INSIDE BACK OF THE DOOR AFTER SHE PUSHED THE BUTTON TO CLOSE THE DOOR AND REACHED BACK FOR HER SEATBELT. THE DOOR WOULD NOT OPEN, EITHER BY THE BUTTON OR THE INSIDE OR OUTSIDE DOOR HANDLE. HER FINGERS REMAINED CAUGHT FOR 20 MINUTES WHILE WE WAITED FOR RESCUE. (911 WAS CALLED AND THEY SENT A FIRETRUCK OUT). LUCKILY, THERE WERE NO BROKEN BONES, AND THE EXTENT OF THE INJURY WAS SWELLING AND PAIN. BUT THE SUPPOSED "SAFETY" FEATURE THAT STOPS THE DOOR FROM CLOSING WHEN SOMETHING IS IN THE WAY DID NOT WORK. AFTER THE INCIDENT, UPON TESTING IT OUT, MY DAD HAD TO PUT A LOT OF BODY WEIGHT AGAINST THE DOOR TO STOP IT FROM OPENING. HIS ARM BEING IN THE WAY WAS NOT ENOUGH. CERTAINLY, A CHILD COULD BE SERIOUSLY INJURED OR DIE DUE TO BEING CRUSHED IN A DOOR THAT DIDN'T STOP CLOSING.*AK