2001 Oldsmobile Aurora

CONSUMER HAD TO TURN KEY IN THE IGNITION SEVERAL TIMES BEFORE IT TURNED OVER. ALSO, GAS GAUGE FAILED TO READ THE CORRECT LEVEL OF FUEL IN THE GAS TANK. IN ADDITION, THERE WAS A CLANKING NOISE IN THE STEERING WHEEL. DEALERSHIP RAN A DIAGNOSTIC TEST, BUT NO FAILURE CODES APPEARED. DEALERSHIP REPLACED SEVERAL PARTS, BUT ALL THREE PROBLEMS STILL EXIST.*AK

PURCHASED USED 2001 OLDMOBILE AURORA (3.5L, V-6) ON JUNE 24, 2003 WITH 19,200 MILES. UPON LEAVING THE LOT I NOTICED THE HEADLIGHTS FLICKERING SEVERAL TIMES ON WAY HOME. CALLED DEALER AND HAD IT IN SHOP 2 DAYS LATER. REPLACED ALTERNATOR. JUNE 26TH, 2003 AFTER LEAVING DEALER STILL NOTICED LIGHTS FLICKERING. CALLED DEALER THE NEXT WEEK TO LET THEM KNOW. THEY STATED IT WAS JUST A SIMPLE CHANGE IN VOLTAGE. CONTINUED TO NOTICE FLICKERING...SO BAD IT IS VERT DISTRACTING NOT ONLY TO DRIVER OF VEHICLE BUT OTHER DRIVERS ON THE ROAD. TOOK CAR IN ONCE AGAIN. DEALER STATED THAT GM IS AWARE OF HEAD LAMP FLICKERING AND IS WORKING TO CORRECT THE PROBLEMS. NOW I NOTICE WHEN MY HEAD LAMPS FLICKER THE VOLTAGE SCREEN GOES CRAZY. IN THE MEANTIME, MY WARRANTY IS UP ON SEPT. 13TH 2003. SO IF THEY DON'T FIND A SOLUTION TO THE PROBLEM BEFORE THEN,WILL I BE STUCK WITH PAYING FOR IT OR WILL THERE BE SOME SORT OF RECALL ISSUED? WAS TOLD IT WOULD BE PAID FOR BUT NO WRITTEN DOCUMENTATION WAS RECEIVED. THIS PROBLEM CAN BE VERY DANGEROUS AND COULD CAUSE AN ACCIDENT DUE TO DECREASED VISIBILITY AND DISTRACTION. *AK

THE STRUTS AND/OR STRUT MOUNTS HAVE BEEN REPLACED 4 TIMES IN THE PAST YEAR. ALTHOUGH COVERED BY WARRANTY, ABOUT EVERY 3 MONTHS ONE BREAKS, THEN A COUPLE WEEKS LATER, THE OTHER BREAKS. LITERALLY, THE STRUT PUSHES OUT OF THE TOP OF THE ENGINE COMPARTMENT, RUBBING ON THE UNDERSIDE OF THE HOOD. THE DEALER DID NOT HONOR THE WARRANTY WITH THE LEFT STRUT THE LAST TIME, AND CHARGED ME $250-. SAYING I "HIT" SOMETHING. WHEN THE RIGHT STRUT WENT IN THE SAME MANNER ABOUT 3 WEEKS LATER...I INSISTED THAT THE DEAL NOT REPAIR THE VEHICLE, BUT RATHER, DISCOVER WHAT IS CAUSING THE STRUT MOUNTS TO BREAK. DESPITE TELLING THEM NOT TO REPAIR THE VEHICLE UNTIL I GAVE APPROVAL...THEY REPAIRED IT, BUT WITHOUT MY APPROVAL. THE DEALER AGAIN CITED IT WAS OUR DRIVING HABITS CAUSING THE PROBLEMS. WE HAVE NOT HIT, OR RUN OVER ANYTHING WITH THE CAR...FOR THE REASONS THAT THE STRUTS WERE "WEAK"..WE GO SLOW OVER RR TRACKS, SLOW DOWN FOR POTHOLES, ETC. I HAVE REQUESTED, AND RECEIVED ALL THE REPAIR RECORDS FROM THE DEALER. THE CAR HAD THE SAME PROBLEM BEFORE I BOUGHT IT. THE SAME PROBLEM HAS BEEN FIXED ON THIS CAR 4 TIMES IN THE PAST YEAR (AS I STATED EARLIER), AND I DO NOT BELIEVE, AT THIS POINT, THAT THE CORE PROBLEM OF CAUSE HAS BEEN IDENTIFIED. I THEREFORE WANT TO EXPLORE MY OPTIONS UNDER BREACH OF WARRANTY LAW, OR CONSUMER SAFETY PROBLEMS, WITH YOUR ORGANIZATION. I'M VERY UPSET THAT THEY REPAIRED THE VEHICLE WITHOUT MY CONSENT, AND WANT TO KNOW WHAT RECOURSE I CAN TAKE. I ASKED FOR THE "BROKEN" PART THEY REPLACED, EVEN OFFERED TO PAY FOR IT...BUT THEY DIDN'T HAVE IT. I'M SUSPECTING THEY ARE COVERING SOMETHING UP.I.E. WORKMANSHIP, INSTALLATION, ETC. THE DEALER STATED THAT THE STRUT MOUNT BREAKING WAS A "SERIOUS" SAFETY HAZARD, AND THAT THE CAR SHOULDN'T BE DRIVEN. MY CONCERN IS THAT THE MOUNT(S) WILL BREAK AT HIGH SPEED, AND THERE WILL BE SERIOUS INJURY OR DEATH TO MYSELF, OR MY WIFE THE MOUNTS BOTH "BROKE" IN TOWN LAST TIME, AT LOW SPEED. *JB

COOLANT LEAK HAS BEEN SERVICED ABOUT SIX TO SEVEN TIMES. MY AURORA IS CURRENTLY IN THE ROUND ROCK, TEXAS CLASSIC GM DEALERSHIP FOR ANOTHER TRY. ALSO, THE CAR IS BEING OUTFITTED WITH A DEVICE WHICH WILL TAKE A PICTURE OF THE ENGINE /ELECTRONIC SYSTEMS TO DETERMINE WHY THE ENGINE QUITS WHILE DRIVING. THIS HAS OCCURRED ABOUT 5 TIMES AND I WAS ALMOST INVOLVED IN AN ACCIDENT ENTERING A FREEWAY WHEN I LOST ALL POWER. I HAVE BEEN ASKED TO PRESS AN INSTALLED BUTTON THE NEXT TIME THE ENGINE STALLS. I OFTEN GET A HARD SHIFT WHEN GOING FROM REVERSE TO DRIVE. ABOUT 20% OF THE TIME. TOLD THIS PROBLEM COULD NOT BE DUPLICATED BY DEALER.*JB