NU WA IS RECALLING CERTAIN MODEL YEAR 2000-2010 RECREATIONAL TRAILERS EQUIPPED WITH DIMPLEX ELECTRAFLAME, SYMPHONY, OR OPTIFLAME BRANDED ELECTRIC FIREPLACES, STOVES, AND FIREPLACE INSERTS. THE PLUG IN REMOTE CONTROL RECEIVER FOR THE FIREPLACE CAN OVERHEAT.
Consequence & remedy
Consequence: AN OVERHEATED RECEIVER COULD CAUSE A FIRE.
Remedy: NU WA IS WORKING WITH DIMPLEX AND DIMPLEX WILL PROVIDE OWNERS A FREE REPLACEMENT PLUG-IN REMOTE CONTROL KIT. THE SAFETY RECALL BEGAN ON JANUARY 28, 2011. OWNERS MAY CONTACT DIMPLEX NORTH AMERICA CUSTOMER SERVICE AT 1-888-346-7539.
ON CERTAIN FIFTH WHEEL TRAILERS EQUIPPED WITH POLAR MACH AND POLAR CUB AIR CONDITIONERS, THE SOLAR PANEL RUBBER WELL NUTS COULD FRACTURE THE PLASTIC SHROUD IN THE IMMEDIATE AREA OF THE ATTACHMENT HOLE.
Consequence & remedy
Consequence: THE RUBBER WELL NUTS COULD PULL OUT OF THE PLASTIC SHROUD, CAUSING THE SOLAR PANEL TO LEAVE THE TOP OF THE MOTOR HOME, AND INCREASING THE RISK OF A ROAD HAZARD OR A CRASH.
Remedy: AIRXCEL WILL REINFORCE THE SOLAR PANELS WITH METAL MOUNTING BRACKETS FREE OF CHARGE. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT AIRXCEL AT 719-676-2326 OR NUWA AT 1-800-835-0676.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
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2004 Nu Wa Snowvilla Problems, Complaints & Recalls | Skip That Year
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