2026 Nissan Sentra

Safety issue. I was on the highway when I has a flat. I opened the trunk to get the jack and spare , but to my surprise I found only styrofoam where the spare and jack should be. I called the dealer where I purchased the car and was told Nissan no longer provides those items. This was a real safety concern for me. Im a [XXX] female, often traveling out of town alone and I find Styrofoam! I was stuck on the side of the road...alone. More concerning to me was what if this had been my [XXX] granddaughter sitting there alone. Autos should always have basic safety equipment. Dealers should not be allowed to only provide a spray foam sealant. This flat was a tire replacemnet, a sealant will not suffice.. Todays incident was a safety violation..Spare tire and jacks must be standard equipment. A piece of styrofoam will not provide basic safety measures. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I purchased a brand new 2026 Nissan Sentra from McGavock Nissan Lubbock back in XXX. Not the base model but the fully loaded all bells and whistles model. At 9pm on Friday. XXX, after dark a truck carrying metal dropped some of his load. Although I tried to avoid it I did end up striking a piece of the metal while 2 hours from Lubbock. The metal sliced a tire open from the side. I went to the trunk to get the spare tire only to find the spare tire compartment was empty. I had to spend $300 to have the car towed. I had to spend $200 to rent a hotel room since it was late and all the tire places were closed. Not having a spare in the car had me stranded overnight in [XXX]. I had to purchase a tire, jack, and wheel wrench to change the tire. So I'm out roughly $500 and change because there was no spare to get me home. Both Texas DPS and Canyon Police Department showed up to check on me. Both Officers were flabbergasted that the car had no spare or emergency equipment. So it's not a common occurrence or a well-known one. On XXX I went to McGavock Nissan Lubbock and spoke to Sales Manager Willis Hockett. I explained the story to him and asked for the emergency tire accessories the car traditionally came with. What he told me was that spare tires and the emergency equipment to put them on are now upgrades that you have to pay for. That it was my fault for not asking about the spare and emergency equipment during the sale. That if it was not on the window invoice that the car did not come with it. I asked why this "upgrade" wasn't included in the Nissan commercials or the paperwork I reviewed before I purchased the vehicle. I also asked why I wasn't informed by the sales person that the car was being sold in pieces instead of as a whole unit. Nissan is selling Brand New fully loaded vehicles without the standard safety equipment. This led to my being stranded overnight in a town 2 hours away because tire places were closed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 55

I was driving down [XXX] towards [XXX] to go and pick up kids from school. All of a sudden I heard a weird noise and the next second the steering wheel got pulled to the right very hard as if tire came off and this resulted me hitting the curb and after stopping the car I got out to see and then I noticed the whole control arm was broken which resulted in wheel turning right very hard. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)