2020 Nissan Sentra

My car was taken to Nissan dealership three times and I was told it was safe to drive as they felt it was the recall for tie rod ends that have not been released for replacement at this time. I continued to have issues but was waiting to have tie rod ends replaced. I was turning into my driveway at a low rate of speed when I felt and heard a pop in my front end. After the pop I could move my steering wheel to either side approximately three inches and hear and feel the front end pop. The car is presently at Gateway Nissan in Greeneville TN. I am getting a run around from Nissan at this time as to wether they will pay for the car to be fixed or not. Gateway Nissan has inspected the car and diagnosed the failure of the steering rack. The attached video shows the third time the vibration occurred and the sound is the vibration which did not stop until the car stopped. I was sent out being told it was perfectly safe to drive. This occurred on Sept, 13, 2023 while car was still under warranty. Their phone number is 423-639-5151

The contact owns a 2020 Nissan Sentra. The contact received notification of NHTSA Campaign Number: 23V5815000 (Steering) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Nissan Sentra. The contact stated that while driving at various speeds, the front passenger's side wheel was wobbling excessively. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, and the contact was informed that the tie rods needed to be replaced. The vehicle was taken to the local dealer, where it was diagnosed that the inner tie rod was out of the boot. The vehicle was not repaired. The manufacturer was not contacted. The contact stated that the failure was related to NHTSA Campaign Number: 23V581000 (Steering). The failure mileage was approximately 40,000.

The contact owns a 2020 Nissan Sentra. The contact received notification of NHTSA Campaign Number: 23V581000 (Steering) however, the part to do the recall repair was not yet available. The local dealer was contacted. Additionally, the contact stated that while driving at an undisclosed speed, the vehicle started shuddering and there was an abnormal thumping sound coming from the floorboard. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the inner tie rod had failed and needed to be replaced. The vehicle was not repaired. The mechanic determined that the failure was related to NHTSA Campaign Number: 23V581000 (Steering) and referred the contact to the dealer for the recall repair. The vehicle was towed to the dealer, where an unknown diagnostic was made. The vehicle was then towed to a second dealer, where it remained for diagnostic testing. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, and a case was opened. The failure mileage was approximately 70,000. VIN tool confirms parts not available.

The contact owns a 2020 Nissan Sentra. The contact stated that while driving at an undisclosed speed, the steering wheel made clicking sounds while turning. The vehicle was taken to the dealer, where it was diagnosed with a loosened tie rod. The contact was informed that the steering rack needed to be replaced; however, the replacement part was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 51,000.

At Freeway speeds the vehicle unaccurately reads the lanes and begins steering the vehicle out of the lanes. When this malfunction occurs, the steering wheel becomes entirely loose for a split second then returns back to a solid state causing over steering, lane departure and unstability in steering. After the malfunction occurs the vehicle begins steering like a "ping-pong ball game" between the lines (inaccurately) never allowing you to regain a center of steering. You turn the wheel to correct the inaccurate direction the vehicle is pulling and the steering flips to the opposite side and does this continuously once malfunction occurs until vehicle is parked and restarted. The steering becomes incredibly unsafe and erratic once malfunction occurs and other motor's take notice by providing massive bubble of space even within heavy traffic conditions. When steering malfunction occurs the front wheel feel as though they are falling off the vehicle and the rear end drags outside of turn radius sometimes with the vehicle traveling in a straight line sideways a few degrees. I've attempted to address this major safety concern 7 times now and even had sensors factory warranted when the vehicle was throwing codes pertaining to the issue. The problem is still increasing prevalent, the vehicle feels incredibly unsafe to drive and the dealership is gaslighting the issue with no resolve since there is nothing mechanically wrong and it isn't throwing codes. The vehicle began malfunctioning just outside of lemon law rights so I have no choice but to continue driving this sole means of transportation death trap or accept $10k in loss still owed.

When driving my sensors are ringing off as if someone is in front of my car. The brakes will be pushed down stopping the car while driving. Also when driving you hear a loud clicking noise which I was told before its my tired rod. I replaced this tired rod once before when it snapped while driving before this recall was put out. I have complained numerous times to my dealership and they are not taking this matter seriously.

I purchased this vehicle new (172 miles) from a dealership that also sells used cars. The vehicle was driven from a dealership about 75 miles away from where I purchased the car. I was told the other miles were from test drives. I think the car salesman switched cars after the test-drive, while I was calling my insurance company (can't prove it). I never returned to that dealership. I took my car to a dealership closer to my home for service several times. The automatic braking system, forward collision warning, the adaptive cruise control all malfunction on a regular basis. The service person told me that Nissan couldn't service these issues without the manufacture of the braking systems approval. The dealership gave me paperwork on my first complaint- no repairs were made. The dealership gave me paperwork on my second visit stating intermittent electrical issues- no repairs were made. I did not receive paperwork on my 3rd visit. My 3year/36,000 miles bumper to bumper warranty (that never got used) has expired. I decided to live with these issues because the car runs well- getting a lawyer seems pointless. I took my car to a different dealership (over 45 miles away) because of the steering. I was told that it would cost me $170 for diagnosis. I agreed to the charge. The service person then had me call Nissan to get a work order number ( I found that very odd) Why didn't the service person call Nissan? A mechanic looked at the car and told me that I need a new power steering rack and that it isn't covered under warranty. I asked about the recall on the tie rod ends. I was told the tie rod ends have no bearing (ha,ha) on the power steering rack. I was told the power steering rack would cost $2,800 to have installed. The mechanic said he wouldn't drive the car because a wheel might come off while driving. I wasn't charge for my visit and didn't receive any paperwork. My car is parked in my garage with 47,xxx miles on it and is unsafe to drive.

The contact owns a 2020 Nissan Sentra. The contact stated that while driving at an undisclosed speed, the vehicle lost power steering assist. The vehicle was taken to the dealer, where the passenger’s side front wheel bearing and passenger’s side front axle were replaced; however, the failure recurred. The contact stated while driving at an undisclosed speed, the vehicle lost power of steering assist. The contact related the failure to NHTSA Campaign Number: 21V461000 (Steering). The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.