2019 Nissan Sentra

I am filing this complaint against Nissan North America due to a recurring transmission failure in my 2019 Nissan Sentra VIN#: [XXX] . Timeline of Events: Initial Purchase: November 2022 (61,000 miles). First Failure: September 2023 (~75,000 miles). Nissan replaced the transmission under the extended CVT warranty (84 months/84,000 miles) established by the Martinez v. Nissan class action settlement. Second Failure: March 2026 (109, 497 miles). The replacement unit has failed after only 31,000 miles of use. Nissan will not cover the repairs due to the mileage being out of warranty. The estimated cost per McGrath Nissan Dealer is $8,000, I am unable to afford this service so the car was towed back to my home until able to get resolution. Issues with Nissan’s Resolution Process: Premature Part Failure: The transmission installed by Nissan in 2023 should have a reasonable life expectancy beyond 31,000 miles. A secondary failure this soon suggests a defective replacement part or improper initial repair. Safety: Luckily, my husband was stopped at a traffic light when the transmission failed. However, had to receive help to push the vehicle out of the busy intersection. There was no warning message displayed on the dashboard prior to this incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Nissan Sentra. The contact stated that while driving at an undisclosed speed, the vehicle lost automotive power. There were several unknown warning lights illuminated. The contact pulled over and restarted the vehicle. The contact stated that the transmission had previously been replaced twice. The vehicle was taken to an independent mechanic, who determined that the transmission needed to be replaced for the third time. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 138,000.

My car just started to have transmission problems. It started to forced especially on hills and the transmission started to force itself and the at 115000 miles the transmission stopped working since it gave us the P 2767. It is just absolutely ridiculous that a new car would not last more than 4 to 5 years without having to replace a vital part of the vehicle. It’s just a shame to find out that issues like this happen to a lot of people with the same type of car as mine and that this issue the manufacturers can’t take responsibility and do the right thing and address this issue . We made an effort to get a new car thinking that it would give us a pease of mind for at least 10 years since it was not a pocket change price tag. We believed it was an investment or reassurance of not having issues since it was a brand new car.

The contact owns a 2019 Nissan Sentra. The contact stated while driving at an undisclosed speed, the transmission downshifted, and the vehicle stalled. The message to see “Owner's Manual” was displayed. The vehicle was able to restart. The vehicle was taken to an independent mechanic, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 134,145.

The contact owns a 2019 Nissan Sentra. The contact stated while driving at an undisclosed speed, the transmission jerked intermittently. No warning lights were illuminated. The vehicle was taken to the dealer to be diagnosed, and the contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The vehicle was taken to a second dealer; Greenville Mitsubishi (325 Woodruff Rd, Greenville, SC 29607) to be diagnosed and the contact was informed that the third and fourth gear in the transmission needed to be replaced. The manufacturer was made aware of the failure and the contact was informed that mileage on the vehicle had exceeded the transmission warranty. The contact stated that the failure persisted, and the vehicle remained at the residence undrivable and unrepaired. The failure mileage was 110,000.