2019 Nissan Sentra

The contact owns a 2019 Nissan Sentra. The contact stated that while his daughter attempted to start the vehicle, the vehicle failed to start immediately. The contact's daughter pressed the engine Auto Start/Stop button again, the vehicle restarted. The contact had AAA test that the battery, which had no failure, and it was determined that the brake light switch had failed. The cruise control later failed to operate as needed, and the message "Automatic Emergency Braking Malfunction" was displayed. The contact stated that the failure occurred intermittently. The dealer was made aware of the failure and informed the contact that the vehicle had previously been repaired under NHTSA Campaign Number: 21V135000 (Exterior Lighting). The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 46,000.

Odometer Fraud. The contact was attempting to purchase a 2019 Nissan Sentra. The contact stated that the vehicle was advertised for sale by a local dealer on Facebook Marketplace with a photo of the odometer reading of 72,000 miles. After obtaining a Carfax report for the vehicle, the contact discovered that the mileage was 196,000.

I am writing to formally report a safety-related defect in my 2019 Nissan Sentra and to request reimbursement for repair costs associated with this issue. My vehicle experienced a failure of the brake light switch, which prevented the car from starting and disabled the brake lights—posing a serious safety hazard. Although I have been informed that my vehicle is not currently included in Recall Campaign PM971, the symptoms and defective part match the recall description precisely. I have verified my VIN through the NHTSA recall lookup tool, and I am concerned that the recall scope may be too narrow, excluding vehicles that are clearly affected. This defect required immediate repair to restore basic vehicle functionality and ensure safety. I have attached documentation of the repair, including the invoice and diagnostic notes, for your review. I respectfully request the following: Reimbursement for the cost of the brake light switch repair. A formal review of my vehicle’s eligibility for Recall PM971. Consideration for expanding the recall to include additional affected vehicles, including mine. I am submitting this complaint in the interest of safety and fairness—not only for myself but for other Nissan owners who may be facing the same issue without recourse. I trust that Nissan will take this matter seriously and respond with the integrity and customer care that your brand represents. Thank you for your attention to this matter. I look forward to your response.

I purchased a 2019 Nissan Sentra SR (VIN: [XXX] ) as a certified pre-owned vehicle from Star Nissan in Bayside, NY on [XXX]. Since the day of purchase, I have experienced repeated failures when trying to start the vehicle using the push-button ignition. Specifically, when pressing the brake pedal to start the car, nothing happens — the brake does not register, and the engine will not start. This issue directly matches the symptoms outlined in NHTSA Recall 21V135 (Nissan Campaign PM971), which addresses a known brake lamp switch defect in 2016–2019 Nissan Sentra models. I was not the original owner and was never notified of this recall. The selling dealership, who had custody of the car when the recall was issued, did not confirm or perform the required repair before reselling the vehicle to me. Nissan Consumer Affairs now claims there are “no open recalls” on my VIN, but the part in question — the brake switch — has never been replaced, and my Nissan service history confirms that it was not repaired. Instead, unrelated components like the brake booster were replaced multiple times, which did not resolve the issue. This defect has created multiple unsafe situations where I was stranded with my child in unsafe areas due to the car failing to start. The car’s brake system is critical to safe operation and starting function, and failure of this component puts both myself and my child at risk. I believe the recall was never performed and was falsely marked as completed or was never properly associated with my VIN. I am requesting that NHTSA investigate why this VIN is not being flagged for an active recall, despite clear matching symptoms and lack of documented repair. I also request that Nissan be required to fulfill the safety repair free of charge under the recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The drivers side door lock is defective. The automatic locking does not work. This is unsafe since the doors need to be locked manually which puts people at right of opening the door while driving. There are currently no recalls or warnings in regards to this malfunction. Also, the electrical and sound in the front radio screen is also defective. I did take it to Nissan and they said it would need to be completely replaced. This service would cost $400. Because of this defect, you cannot talk to emergency services if needed.

The contact owns a 2019 Nissan Sentra. The contact stated while driving at various speeds, the vehicle stalled with several unknown warning lights illuminated. The vehicle was taken to a local dealer where the battery was replaced. The contact stated that while driving at an undisclosed speed, the failure reoccurred. The vehicle was towed to a local dealer where it was diagnosed and repaired with a software update. The vehicle was repaired; however, the failure reoccurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 44,000.