2017 Nissan Sentra

Complaint Information Business Name Conicelli Nissan Person to whom you spoke Gary Rymarowicz Business Address 1200 Ridge Pike Conshohocken, PA 19428 USA Map It Business Phone Number (610) 825-4200 Product or Service Purchased Fuel Pump Date Purchased [XXX] Purchase Price $1078.61 Form of Payment Credit Card Complaint Summary Attached is the documentation proving that I should not have been charged for replacing the recalled part (Fuel Pump) for "PREMATURE FAILURE" on my car. Further, while my 2017 Nissan Sentra was under warranty I had the car serviced by Nissan 309 and then Conicelli Nissan. I informed the Nissan dealers that the car was not running as smoothly as it should and asked them to check for issue(s) with the fuel filter/fuel system. They acted like they had never heard of a problem with the fuel SYSTEM/PUMP and did not check my car for the fuel system issues requested. Instead they told to use Premium Fuel when I noticed the issue. When the car failed to start Conicelli Nissan finally tested the fuel system they said the Fuel Pump needed to be replaced. and I would have to pay, even though there were known problems and Recalls for Nissan Sentra Fuel Pumps for over 20 years!!! The documentation proves that there have problems with Nissan Sentra FUEL PUMP PREMATURE FAILURES for 21 Years including 2017. The Recall Notice states : "If the Fuel Pump fails, the vehicle may stall without warning, increasing the risk of a CRASH" If you need any other documentation let me know. [XXX] [XXX] [XXX] What would you like the business to do to resolve your complaint? Since there were Nissan Sentra Fuel Pumps problems for over 20 years, and they denied there were any issues with Nissan Sentra Fuel Pumps while the car was under Warranty and Recall, full credit for the fuel pump replacement $1,078.61 is required. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My mechanic informed me in 2022 that my transmission was going out on my 2017 Nissan Sentra. I took it to Hawk Nissan in St Charles, IL for a 2nd opinion and they informed me that my transmission was not going out. Fast forward to [XXX] after the check engine light came on now all of a sudden I need a cvt transmission for about $6,000. I contacted Nissan as I did in 2022 and now they tell me because the car is way out of the mileage time frame there is nothing they can do. The amount of the transmission is the same as my pay off amount. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

2017 Nissan Sentra. Car has been taken care of since bought brand new. Oil changes every 3000, to 4000 miles transmission fluid change at 40,000 now the car is surging on highway. We can’t go over 40 mph on 65 mph highway. My be son and wife are in car and we have to pull over on side of highway with vehicles like tractor trailers pass us at 70 mph. The car has been inspected multiple times by Nissan dealership. They said there isn’t anything wrong. No lights in dash on at all.

The contact owns a 2017 Nissan Sentra. The contact stated while driving approximately 55 MPH coming off the highway and coming to a complete stop at a traffic light, the vehicle was shifted into park to adjust the clock. After shifting to drive and attempting to accelerate, the vehicle lost motive power and failed to accelerate above 35 MPH. The contact stated that the check engine and traction control light warning lights were illuminated. The vehicle was not taken to the dealer. However, the contact stated that the fuel pump and accelerator pedal sensor were previously replaced, but the failure persisted. The manufacturer was not made aware of the failure. The approximate failure mileage was 90,087.

Low beam headlight failed. It is available for inspection. Drove car with only one low beam headlight. Not safe. Yes. Confirmed by independent service center. Had independent mechanic perform a pre-purchase inspection. They advised that my passenger side low beam headlight was out but they they would not be able to repair it quickly because it required removing the front bumper and removing the headlight assembly. Manufacturer, police, insurance not involved. Warning message stated that there was a headlight system error. Here's what I want you to consider. My mechanic advised that the list price for the headlight assembly is $1,100 and the labor to put the headlight in was $300. They said that there is no access to the low beam LED headlight bulb. The assembly had to be replaced. I could afford to pay $1,400 to replace a light bulb, but many people could not afford it and would do without. I only paid $6,500 for this car with 130,000 miles on it. My suggestion is that auto manufacturers should be required to design headlights so that they can be economically maintained. I was able to find an assembly for $342 and install it myself. Not everyone would be able to do that.

The CVT seems to shudder uncontrollably when accelerating from zero and also when driving at 60mph on the interstate. The RPMs fluctuate erratically and spontaneously when traveling at 60mph or higher. Yes, the car can be inspected upon request-it does the shuddering every time it accelerates from zero. My safety and the passengers safety is at risk if the car were to stop functioning while driving on interstate. Yes, the problem has been reproduced by a local service center. No, the problem has not been inspected by the manufacturer, police, or insurance representative. Would like to have the car inspected by the above if it were at no cost to me since it's a Nissan CVT issue. No, warning lamps or messages are on the dash. Problems began to appear in 2021.

The manufacturer installed anti-theft measures that became broken. Nissan’s “immobilizer” system can not tell the difference between false theft and real theft. I read many people were locked out of their vehicles because the only way to unlock the anti theft system is by paying Nissan. Now I’m unable to drive my car sometimes because it may locked me or my battery dies due to the lightning blinking for hours.

Steering wheel went unsteady. All warning lights went off. Speedometer failed. Unable to shut off the engine and unable to detect key while having the key in place. My safety and others are at risk each time this happens due to not been able to have control of the vehicle speed while having unsteady steering wheel and not knowing of the possibility of breaks failing while trying to drive to a safe place. This has happen about 5-8 times this year. Nissan replaced the IPDM and has continue to failed multiple times after. They have not been able to detect the cause. I have records of each time it has happen and one of those times was while driving on highway. My life and others have been at risk.

The car experienced sudden lack of power in the middle gears and was unable to accelerate. At the same time it displayed the sliding car icon indicating a brake issue. It came and went for a couple of weeks and then just would not pick up speed in the middle gears. The car is a 6 speed manual. The code thrown was for a manifold control valve failure. We could not get Nissan to schedule a repair so we took it to an independent who had to replace the entire manifold as no service parts were otherwise available. They could find no reason for the sliding car icon to have kept coming on. Even after the manifold replacement it continues to do so at random times. It causes concern over the brakes which is disconcerting at the least. The sudden loss of acceleration while the problem was going on also caused a few scary moments. Nissan was contacted and declined to reimburse us nor did they offer to check the car. This car has been serviced by the dealer exclusively except for the manifold replacement and the service schedule was adhered to. It is a 2017 model and now has under 45,000 miles. It had about 41,000 when the problem occurred. No reason for such an early failure. It is a relatively rare model so no information was available.